Jomashop sent me the wrong bag!

KMSNYC · Jul 3rd, 2007, 11:02 PM

I ordered the gray wisteria spy from Jomashop, but they sent me some other fendi bag. I'm not sure what it is, but it's definitely not a spy, and I don't even remotely like it.

Has anyone ever dealt with Jomashop's customer service? I am hoping they'll take it back with no problem and send me the right bag!

kavnadoo · Jul 4th, 2007, 01:01 AM

Oh no, that's no good. I have dealt with them on one occasion and I didn't end up buying anything and if it helps, they were very quick to reply to my messages.

Hope they fix it up for you!

kneehighz · Jul 4th, 2007, 05:15 AM

oh no! i just ordered the squirrel from them today! i hope they don't do the same thing. did they bill you for the wisteria?

KMSNYC · Jul 4th, 2007, 11:29 AM

they did bill me for the wisteria and the bag they sent me costs $400

Daloo3aJulz · Jul 4th, 2007, 01:33 PM

uh oh, i hope they don't make alot of these mistakes!!!

and i hope they are really authentic!

lhasalover · Jul 5th, 2007, 05:50 PM

Quote:

Originally Posted by KMSNYC

they did bill me for the wisteria and the bag they sent me costs $400

Just call them and they should be able to fix the problem. I had ordered a Magic Bag which I did not keep. I called Customer Service and they gave me a Return Merchandise Authorization (RMA) number in an email. Just followed instructions and they refunded the money (less s&h) in 2 weeks. In your case you should get the correct bag at no extra cost to you.

Litigatrix · Jul 5th, 2007, 07:29 PM

I'm sure they'll fix it... just hope they still have a grey wisteria for you!

KMSNYC · Jul 5th, 2007, 11:10 PM

^^ I know, me too! Keep your fingers crossed for me, OK?

I talked to customer service today and they gave me the RMA number and are arranging to have my return picked up by UPS. I'm sending it back tomorrow. The customer service person asked me if I wanted to order a second wisteria to get it expedited (and I guess to make sure it doesn't sell out by the time my return is processed?) but I declined because just in case something is screwy, I don't want to have to deal with them owing me $3000 instead of $1500!

I have no reason to doubt them, but I will be nervous anyway until I have my wisteria!

kneehighz · Jul 5th, 2007, 11:55 PM

I would be too! I hope you get it soon! *fingers, toes, and eyes crossed*

fashismypash · Jul 8th, 2007, 07:22 PM

u should tell them to give u some % off or a free gift id be so mad

kneehighz · Jul 8th, 2007, 10:04 PM

Hows it going with the return btw?

Jul 3rd, 2007, 11:02 PM	#1
KMSNYC Member	Jomashop sent me the wrong bag! I ordered the gray wisteria spy from Jomashop, but they sent me some other fendi bag. I'm not sure what it is, but it's definitely not a spy, and I don't even remotely like it. Has anyone ever dealt with Jomashop's customer service? I am hoping they'll take it back with no problem and send me the right bag!

Jul 4th, 2007, 01:01 AM	#2
kavnadoo Member Location: Melbourne, Australia	Re: Jomashop sent me the wrong bag! Oh no, that's no good. I have dealt with them on one occasion and I didn't end up buying anything and if it helps, they were very quick to reply to my messages. Hope they fix it up for you!

Jul 4th, 2007, 05:15 AM	#3
kneehighz mood: PRADA! Location: tpf	Re: Jomashop sent me the wrong bag! oh no! i just ordered the squirrel from them today! i hope they don't do the same thing. did they bill you for the wisteria?

Jul 4th, 2007, 11:29 AM	#4
KMSNYC Member	Re: Jomashop sent me the wrong bag! they did bill me for the wisteria and the bag they sent me costs $400

Jul 4th, 2007, 01:33 PM	#5
Daloo3aJulz luf fendi Location: Cleveland!!!	Re: Jomashop sent me the wrong bag! uh oh, i hope they don't make alot of these mistakes!!! and i hope they are really authentic! __________________ On My Arm: ZUCCA SPY On My Wishlist: SPALMATI SPY

Jul 5th, 2007, 07:29 PM	#7
Litigatrix new 'do, same cat Location: Capitol Hill	Re: Jomashop sent me the wrong bag! I'm sure they'll fix it... just hope they still have a grey wisteria for you! __________________ PLEASE do not PM me for authentications. My Collection: http://forum.purseblog.com/your-bag-showcase/litigatrixs-im-modest-collection-144948.html Also, check out the Authentic Spy Picture Reference & Drool! Yay! http://pics.livejournal.com/fendi_spy_list/

Jul 5th, 2007, 11:10 PM	#8
KMSNYC Member	Re: Jomashop sent me the wrong bag! ^^ I know, me too! Keep your fingers crossed for me, OK? I talked to customer service today and they gave me the RMA number and are arranging to have my return picked up by UPS. I'm sending it back tomorrow. The customer service person asked me if I wanted to order a second wisteria to get it expedited (and I guess to make sure it doesn't sell out by the time my return is processed?) but I declined because just in case something is screwy, I don't want to have to deal with them owing me $3000 instead of $1500! I have no reason to doubt them, but I will be nervous anyway until I have my wisteria!

Jul 5th, 2007, 11:55 PM	#9
kneehighz mood: PRADA! Location: tpf	Re: Jomashop sent me the wrong bag! I would be too! I hope you get it soon! fingers, toes, and eyes crossed

Jul 8th, 2007, 07:22 PM	#10
fashismypash Member	Re: Jomashop sent me the wrong bag! u should tell them to give u some % off or a free gift id be so mad

Jul 8th, 2007, 10:04 PM	#11
kneehighz mood: PRADA! Location: tpf	Re: Jomashop sent me the wrong bag! Hows it going with the return btw?