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It looks like there's a screw/rivet holding the back of the bag to the purse, close to the top. The screw/rivet either has broken or come loose and has fallen in between the layers of the fabric on the inside of the purse. I hope I am describing it properly but those who own this bag will probably know what I'm talking about.
Has anyone bought a bag at Holt's and tried to take it back for repair? I am on business downtown TO this week and my hotel is a few minutes away from Holt's so I will check but in the meantime, I would be very grateful for some advice.

I'm OUTTA HERE! Now be good 'til I get Back....
Friends don't let friends buy fake bags!