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titania029 · Jun 21st, 2007, 12:37 PM

Just got back from Off 5th. The assistant manager said he cannot take a return that's more than 30 days old, with no receipt and tags. He offered to make copies of my statement and send them to the Katy outlet where I got it, but I didn't think that would be very useful. I got the manager's name and will try calling her this afternoon.

He assured me that every Fendi that they had was bought directly from Fendi. But they recently had to pull all of the Fendi from their floors because of problems that Fendi has had with "other companies." So they can't sell any until problems with those "other companies" are resolved.

They also gave me a phone number for Corporate, but it turned out just to be the customer service number for the Saks credit card.

uhhhhh

baglady.1 · Jun 21st, 2007, 01:36 PM

[quote=titania029;3096917]
He assured me that every Fendi that they had was bought directly from Fendi. But they recently had to pull all of the Fendi from their floors because of problems that Fendi has had with "other companies." So they can't sell any until problems with those "other companies" are resolved.

What a load of CRAP!

titania029 · Jun 21st, 2007, 01:41 PM

I searched through Saks' website and found the corporate information. There is an e-mail for customer relations. So if I don't get a good result from the manager this afternoon, I'm going to write customer relations an e-mail.

http://www.saksincorporated.com/contacts/

Daloo3aJulz · Jun 21st, 2007, 04:53 PM

what a xxx....excuse the french....

you should go to the one where you bought it from though...thats why i talked to that manager and only that manager for getting my money back, and i don't think there is anymore fendi bags there...

i specifically asked her if she remembered 2 yrs back the bags being there and she said yes. her ass better return it or.....there will be hell to pay!!!

watch your language please, we have 12 yr olds posting here and we DO NOT allow it

Daloo3aJulz · Jun 21st, 2007, 04:55 PM

Originally Posted by titania029

I searched through Saks' website and found the corporate information. There is an e-mail for customer relations. So if I don't get a good result from the manager this afternoon, I'm going to write customer relations an e-mail.

http://www.saksincorporated.com/contacts/

i just put that site as a favorites, in case!!!

and i think it would be better if you called, for some reason i don't think they take emails as seriously...

titania029 · Jun 21st, 2007, 05:07 PM

Originally Posted by Daloo3aJulz

what a fxx....excuse the french....

you should go to the one where you bought it from though...thats why i talked to that manager and only that manager for getting my money back, and i don't think there is anymore fendi bags there...

i specifically asked her if she remembered 2 yrs back the bags being there and she said yes. her ass better return it or.....there will be hell to pay!!!

Katy is near Houston, which is a good 4 to 5 hour drive from Dallas. So I can't take it there. I think I'm going to send the e-mail and snail mail it too. I would rather they have all of the facts in front of them, as well as things in writing for me.

evolkatie · Jun 21st, 2007, 06:37 PM

why don't you try giving them a call? just talk to a manager and tell them what's going on.

Originally Posted by titania029

Katy is near Houston, which is a good 4 to 5 hour drive from Dallas. So I can't take it there. I think I'm going to send the e-mail and snail mail it too. I would rather they have all of the facts in front of them, as well as things in writing for me.

titania029 · Jun 21st, 2007, 06:53 PM

Originally Posted by evolkatie

why don't you try giving them a call? just talk to a manager and tell them what's going on.

I have thought about it, and the assistant manager today offered to send over documents for me. But I'm concerned on how they would render a decision without the bag. I guess I can send the bag too.

Edit: I just called the Katy store, and that manager said he would be fine with refunding my money. He said he knew the Fendis were pulled, but he never got the reason, so this is probably it. He said he would call the Off 5th near me and ask if they can just issue the refund, otherwise, I would have to mail the bag to Katy, and then he would issue me the refund.

Litigatrix · Jun 21st, 2007, 07:50 PM

Originally Posted by titania029

I have thought about it, and the assistant manager today offered to send over documents for me. But I'm concerned on how they would render a decision without the bag. I guess I can send the bag too.

Edit: I just called the Katy store, and that manager said he would be fine with refunding my money. He said he knew the Fendis were pulled, but he never got the reason, so this is probably it. He said he would call the Off 5th near me and ask if they can just issue the refund, otherwise, I would have to mail the bag to Katy, and then he would issue me the refund.

At least someone isn't trying to win the BS story of the year contest over there.

titania029 · Jun 21st, 2007, 07:57 PM

Acck, more drama. The manager of the Off 5th near me called and said she's going to pull up my receipt (I gave her my Saks card number and the date of purchase) and then e-mail the regional director to ask if they can issue a refund. She said she'll call me back. Both her and the assistant manager from this morning, I don't think they understand. I am not returning the bag because I don't like it anymore. We're talking about multiple counts of counterfeit transactions and trademark violations here, OMG!!!

Litigatrix · Jun 21st, 2007, 08:14 PM

Ugh. What is with these people? Obviously there is knowledge at some level that Off 5th was selling fakes--or at least there is enough info out there that with a minimal amount of thought one could figure it out (why else would these bags get pulled?) I would remind them that selling fakes is a CRIME and if they don't refund you promptly and without hassle, you are sure both Fendi and perhaps national news agencies would be interested in hearing about Saks' selling practices.

IMO, Saks should have had to do its best to locate every person it sold a fake to and issue them a refund. Cripes.

Daloo3aJulz · Jun 22nd, 2007, 03:11 PM

ditto....how much REAL Fendi bags you think we could buy if we made this a lawsuit and won???

just kidding!!! I just want to get this fake piece of crap outta my face, and go buy a real bag!!!

titania029 · Jun 22nd, 2007, 03:32 PM

Originally Posted by Daloo3aJulz

ditto....how much REAL Fendi bags you think we could buy if we made this a lawsuit and won???

just kidding!!! I just want to get this fake piece of crap outta my face, and go buy a real bag!!!

Now that you mention it, I was thinking about telling the manager yesterday to put down the following words when she writes the regional director: fraud, trademark infringement, counterfeit, class action. No particular order, don't even have to be in a sentence, just write them down!

kneehighz · Jun 22nd, 2007, 06:39 PM

I don't know if I'm breaking any rules for asking, but which off 5th is this? I live in Dallas and I never go to any off 5th's but just in case..Is it the one in grapevine?

titania029 · Jun 22nd, 2007, 07:10 PM

Originally Posted by kneehighz

I don't know if I'm breaking any rules for asking, but which off 5th is this? I live in Dallas and I never go to any off 5th's but just in case..Is it the one in grapevine?

The one I have been dealing with, yes, in Grapevine. But I bought the bag from the Katy Off 5th. However, a few weeks after I bought this bag, I did see the same bags at the Grapevine store.

Jun 21st, 2007, 12:37 PM	#46
titania029 Member Joined: Nov 2006 Location: Dallas Posts: 3,006	Re: Bought Fendi at Off 5th? Your bag may not be authentic! Just got back from Off 5th. The assistant manager said he cannot take a return that's more than 30 days old, with no receipt and tags. He offered to make copies of my statement and send them to the Katy outlet where I got it, but I didn't think that would be very useful. I got the manager's name and will try calling her this afternoon. He assured me that every Fendi that they had was bought directly from Fendi. But they recently had to pull all of the Fendi from their floors because of problems that Fendi has had with "other companies." So they can't sell any until problems with those "other companies" are resolved. They also gave me a phone number for Corporate, but it turned out just to be the customer service number for the Saks credit card. uhhhhh

Jun 21st, 2007, 01:36 PM	#47
baglady.1 Serious Bag Addict Joined: Jan 2007 Location: In My Handbag Closet Posts: 3,829	Re: Bought Fendi at Off 5th? Your bag may not be authentic! [quote=titania029;3096917] He assured me that every Fendi that they had was bought directly from Fendi. But they recently had to pull all of the Fendi from their floors because of problems that Fendi has had with "other companies." So they can't sell any until problems with those "other companies" are resolved. What a load of CRAP!
	__________________ *Friends don't let friends buy fake bags!*

Jun 21st, 2007, 01:41 PM	#48
titania029 Member Joined: Nov 2006 Location: Dallas Posts: 3,006	Re: Bought Fendi at Off 5th? Your bag may not be authentic! I searched through Saks' website and found the corporate information. There is an e-mail for customer relations. So if I don't get a good result from the manager this afternoon, I'm going to write customer relations an e-mail. http://www.saksincorporated.com/contacts/

Jun 21st, 2007, 04:53 PM	#49
Daloo3aJulz OP palestinian princess Joined: Jun 2007 Location: Columbus Posts: 267	Re: Bought Fendi at Off 5th? Your bag may not be authentic! what a xxx....excuse the french.... you should go to the one where you bought it from though...thats why i talked to that manager and only that manager for getting my money back, and i don't think there is anymore fendi bags there... i specifically asked her if she remembered 2 yrs back the bags being there and she said yes. her ass better return it or.....there will be hell to pay!!! watch your language please, we have 12 yr olds posting here and we DO NOT allow it
	__________________ need to find a new obsession...im sure you all can help Last edited by Swanky Mama Of Three; Jul 3rd, 2007 at 11:28 PM.

Jun 21st, 2007, 07:57 PM	#55
titania029 Member Joined: Nov 2006 Location: Dallas Posts: 3,006	Re: Bought Fendi at Off 5th? Your bag may not be authentic! Acck, more drama. The manager of the Off 5th near me called and said she's going to pull up my receipt (I gave her my Saks card number and the date of purchase) and then e-mail the regional director to ask if they can issue a refund. She said she'll call me back. Both her and the assistant manager from this morning, I don't think they understand. I am not returning the bag because I don't like it anymore. We're talking about multiple counts of counterfeit transactions and trademark violations here, OMG!!!

Jun 21st, 2007, 08:14 PM	#56
Litigatrix my little mutts Joined: Nov 2006 Location: DC Posts: 7,009	Re: Bought Fendi at Off 5th? Your bag may not be authentic! Ugh. What is with these people? Obviously there is knowledge at some level that Off 5th was selling fakes--or at least there is enough info out there that with a minimal amount of thought one could figure it out (why else would these bags get pulled?) I would remind them that selling fakes is a CRIME and if they don't refund you promptly and without hassle, you are sure both Fendi and perhaps national news agencies would be interested in hearing about Saks' selling practices. IMO, Saks should have had to do its best to locate every person it sold a fake to and issue them a refund. Cripes.
	__________________ PLEASE do not PM me for authentications. My Collection: http://forum.purseblog.com/your-bag-showcase/litigatrixs-im-modest-collection-144948.html Also, check out the Authentic Spy Picture Reference & Drool! Yay! http://pics.livejournal.com/fendi_spy_list/

Jun 22nd, 2007, 03:11 PM	#57
Daloo3aJulz OP palestinian princess Joined: Jun 2007 Location: Columbus Posts: 267	Re: Bought Fendi at Off 5th? Your bag may not be authentic! ditto....how much REAL Fendi bags you think we could buy if we made this a lawsuit and won??? just kidding!!! I just want to get this fake piece of crap outta my face, and go buy a real bag!!!
	__________________ need to find a new obsession...im sure you all can help

Jun 22nd, 2007, 06:39 PM	#59
kneehighz mood: PRADA! Joined: Jun 2007 Location: tpf Posts: 1,988	Re: Bought Fendi at Off 5th? Your bag may not be authentic! I don't know if I'm breaking any rules for asking, but which off 5th is this? I live in Dallas and I never go to any off 5th's but just in case..Is it the one in grapevine?

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