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#46 |
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Member
Joined: Nov 2006
Location: Dallas
Posts: 3,006
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Just got back from Off 5th. The assistant manager said he cannot take a return that's more than 30 days old, with no receipt and tags. He offered to make copies of my statement and send them to the Katy outlet where I got it, but I didn't think that would be very useful. I got the manager's name and will try calling her this afternoon.
He assured me that every Fendi that they had was bought directly from Fendi. But they recently had to pull all of the Fendi from their floors because of problems that Fendi has had with "other companies." So they can't sell any until problems with those "other companies" are resolved. They also gave me a phone number for Corporate, but it turned out just to be the customer service number for the Saks credit card. uhhhhh
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#47 |
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Serious Bag Addict
Joined: Jan 2007
Location: In My Handbag Closet
Posts: 3,829
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[quote=titania029;3096917]
He assured me that every Fendi that they had was bought directly from Fendi. But they recently had to pull all of the Fendi from their floors because of problems that Fendi has had with "other companies." So they can't sell any until problems with those "other companies" are resolved. What a load of CRAP!
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__________________
![]() Friends don't let friends buy fake bags!
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#48 |
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Member
Joined: Nov 2006
Location: Dallas
Posts: 3,006
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I searched through Saks' website and found the corporate information. There is an e-mail for customer relations. So if I don't get a good result from the manager this afternoon, I'm going to write customer relations an e-mail.
http://www.saksincorporated.com/contacts/ |
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#49 |
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palestinian princess
Joined: Jun 2007
Location: Columbus
Posts: 267
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what a xxx....excuse the french....
you should go to the one where you bought it from though...thats why i talked to that manager and only that manager for getting my money back, and i don't think there is anymore fendi bags there... i specifically asked her if she remembered 2 yrs back the bags being there and she said yes. her ass better return it or.....there will be hell to pay!!! watch your language please, we have 12 yr olds posting here and we DO NOT allow it |
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need to find a new obsession...im sure you all can help ![]() Last edited by Swanky Mama Of Three; Jul 3rd, 2007 at 11:28 PM. |
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#50 | ||||
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palestinian princess
Joined: Jun 2007
Location: Columbus
Posts: 267
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i just put that site as a favorites, in case!!! and i think it would be better if you called, for some reason i don't think they take emails as seriously... |
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need to find a new obsession...im sure you all can help ![]() |
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#51 |
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Member
Joined: Nov 2006
Location: Dallas
Posts: 3,006
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Last edited by Swanky Mama Of Three; Jul 3rd, 2007 at 11:27 PM. |
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#52 |
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Member
Joined: Jan 2006
Location: USA
Posts: 5,404
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why don't you try giving them a call? just talk to a manager and tell them what's going on.
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#53 | ||||
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Member
Joined: Nov 2006
Location: Dallas
Posts: 3,006
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Edit: I just called the Katy store, and that manager said he would be fine with refunding my money. He said he knew the Fendis were pulled, but he never got the reason, so this is probably it. He said he would call the Off 5th near me and ask if they can just issue the refund, otherwise, I would have to mail the bag to Katy, and then he would issue me the refund. |
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Last edited by titania029; Jun 21st, 2007 at 07:00 PM. |
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#54 |
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my little mutts
Joined: Nov 2006
Location: DC
Posts: 7,009
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__________________
*PLEASE do not PM me for authentications.* My Collection: http://forum.purseblog.com/your-bag-showcase/litigatrixs-im-modest-collection-144948.html Also, check out the Authentic Spy Picture Reference & Drool! Yay!
http://pics.livejournal.com/fendi_spy_list/ |
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#55 |
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Member
Joined: Nov 2006
Location: Dallas
Posts: 3,006
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Acck, more drama. The manager of the Off 5th near me called and said she's going to pull up my receipt (I gave her my Saks card number and the date of purchase) and then e-mail the regional director to ask if they can issue a refund. She said she'll call me back. Both her and the assistant manager from this morning, I don't think they understand. I am not returning the bag because I don't like it anymore. We're talking about multiple counts of counterfeit transactions and trademark violations here, OMG!!!
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#56 |
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my little mutts
Joined: Nov 2006
Location: DC
Posts: 7,009
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Ugh. What is with these people? Obviously there is knowledge at some level that Off 5th was selling fakes--or at least there is enough info out there that with a minimal amount of thought one could figure it out (why else would these bags get pulled?) I would remind them that selling fakes is a CRIME and if they don't refund you promptly and without hassle, you are sure both Fendi and perhaps national news agencies would be interested in hearing about Saks' selling practices.
IMO, Saks should have had to do its best to locate every person it sold a fake to and issue them a refund. Cripes. |
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__________________
*PLEASE do not PM me for authentications.* My Collection: http://forum.purseblog.com/your-bag-showcase/litigatrixs-im-modest-collection-144948.html Also, check out the Authentic Spy Picture Reference & Drool! Yay!
http://pics.livejournal.com/fendi_spy_list/ |
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#57 |
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palestinian princess
Joined: Jun 2007
Location: Columbus
Posts: 267
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ditto....how much REAL Fendi bags you think we could buy if we made this a lawsuit and won???
just kidding!!! I just want to get this fake piece of crap outta my face, and go buy a real bag!!! |
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need to find a new obsession...im sure you all can help ![]() |
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#58 |
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Member
Joined: Nov 2006
Location: Dallas
Posts: 3,006
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#59 |
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mood: PRADA!
Joined: Jun 2007
Location: tpf
Posts: 1,988
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I don't know if I'm breaking any rules for asking, but which off 5th is this? I live in Dallas and I never go to any off 5th's but just in case..Is it the one in grapevine?
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#60 |
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Member
Joined: Nov 2006
Location: Dallas
Posts: 3,006
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