This incident has made me so paranoid. I bought a Prada at Neiman's today. Because the SA told me it was a store return, I got all suspicious. I made him look it over just to make sure it's real. I'm sure he thought I was crazy. I don't think I can shop at any Saks anymore.
I'm sorry Julz, looks like neither of us are getting anywhere. I'm not out as much $ as you, so I'm tempted to say "forget the refund!" and I'm just going to turn my story over to as many magazine and newspaper publication as I can find.
hmmm maybe someone who works there just did a switcharoo between the real and the fakes
We considered the switch scenario, but given how many of these bags there were, and from various Off 5th locations, it's more likely that Off 5th purchased (accidentally or not) a large batch of fakes.
Oh, I dug up Fendi's corporate information from LVMH's website, or at least I think this is corporate.
Fendi North America 720 Fifth Avenue
TEL :+ 1 212 767 01 00
FAX :+ 1 212 767 05 45
Fendi Hawaii Inc. 2255 Kuhio Avenue, Suite 1400
TEL :+ 1 808 971 8450
FAX :+ 1 808 971 8459
No nothing, I tried calling the last two days, but was told she's out, so she might be sick. Actually, one of my co-workers called for me today, after I told her that I'm not that great at being confrontational. Since the manager wasn't there, obviously nothing happened.
But I asked my co-worker what she would have said. She replied "Hi, this is xxx representing xxx in her consumer fraud case against you. My client has been patiently waiting for a response." In Texas, this type of case gets treble damages, so I offered her 1/3 if she keeps representing me, and then we can go shopping, hehe.
Ok, I got an update. The manager told me that she talked to her boss, who talked to Corporate. Corporate wished to convey to me that Saks would never "knowingly" sell a counterfeit, but since I'm not "happy" with the item, they'll take it back. However, the Saks card that I purchased the bag with is closed, so I was offered a store credit, to Off 5th ONLY, no regular Saks.
I called the credit card customer service, and they said a refund can be issued to a closed card, and I'll get a refund check in about 30 days. So I'm going to opt for that instead. I don't think I can shop at Off 5th anymore.