[Melly]

Originally Posted by print*model

I don't take every bag I own out in the rain. Sometimes fabrics and colors run when they get wet. It not your sellers fault the bag got wet after you used it two or three times. If the bag arrived in this condition, that's one thing. She would be 100% responsible. She's not responsible for damage resulting in how you care for it after you get it and use it. And I'm quite sure there was no indication of resolution/refunds in her auction terms because she is not a store like most sellers on eBay. Offering the same customer service policies as a retailer is out of the question for most sellers who do not use eBay as a business.

Maybe you can take the bag to a reputable cleaners and have it repaired?

I have to agree. Not all bags can tolerate water. In fact I have several Marc Jacobs bags that would be ruined if they got sprinkled on. In the future you might want to consider treating your bags with a water repellent if you think they might get wet.

[print*model]

Originally Posted by Lakritze

They do in Germany and I think in the UK, too. If you have a business you have to accept returns and offer a warranty.

Glad I don't sell in the UK or Germany. I'm sure that for honest sellers, that is a nightmare. At the same time, I do realize that for honest buyers dealing with dishonest sellers, it's a good thing.

[helium]

Technically speaking, any leather bag we buy isn't supposed to be taken out in the rain since the water will ruin leather, but we don't tend to take the leather bag back in that instance. We just suck it up and go 'yep, i'm an idiot taking my bag out in the rain'. So I don't really see how it's different for this bag. I mean I suppose you could argue that you had no idea, but technically speaking I had no idea leather wouldn't hold up in water either and that's how my Botkier bag is in a sad state right now. Can you imagine how the store would laugh at me if I brought it back? I think it's really a lesson learnt.

[mikscloset]

I'd have to agree with print*model on this, if the bag you received in the mail was exactly what the seller said it was in her auction then thats really all she is responsible for. What happens to the bag after you use it is no longer her problem. I know you are upset that your bag is not useable but you have to take into account her side of it. For example If you sold someone a white shirt and they wore it out to dinner and spilled red wine on it that wouldnt come out if they came back to you and said "My shirts stained now I need you to take it back" there is no way you would do it.

[Lakritze]

Originally Posted by print*model

Glad I don't sell in the UK or Germany. I'm sure that for honest sellers, that is a nightmare. At the same time, I do realize that for honest buyers dealing with dishonest sellers, it's a good thing.

It is great for buyers. Here in Germany eBay business sellers have to offer a 4-week return policy. If a buyer claims the item is faulty, the seller has to give proof that the item wasn't faulty when the buyer received it or replace it/refund. This is for the first six months after the purchase. It sure helps buyers not to get scammed easily, but also a lot of sellers are taken advantage of. Selling sometimes sucks .

[ILoveMyBug]

Originally Posted by mikscloset

I'd have to agree with print*model on this, if the bag you received in the mail was exactly what the seller said it was in her auction then thats really all she is responsible for. What happens to the bag after you use it is no longer her problem. I know you are upset that your bag is not useable but you have to take into account her side of it. For example If you sold someone a white shirt and they wore it out to dinner and spilled red wine on it that wouldnt come out if they came back to you and said "My shirts stained now I need you to take it back" there is no way you would do it.

It's not quite the same though is it. I didn't spill red wine on it - although that's what it looks like now!
I would never expect water to ruin a fabric bag. Inks used on things that are to be taken outside should be colour-fast. It's no different to maybe an embellished cardigan. Imagine if you wore an embellished cardigan and got caught in the rain - would you be happy if the colour ran everywhere?

[print*model]

Originally Posted by ILoveMyBug

It's not quite the same though is it. I didn't spill red wine on it - although that's what it looks like now!
I would never expect water to ruin a fabric bag. Inks used on things that are to be taken outside should be colour-fast. It's no different to maybe an embellished cardigan. Imagine if you wore an embellished cardigan and got caught in the rain - would you be happy if the colour ran everywhere?

I guess this is where we differ. I would totally expect any fabric bag to get stained or have the colors run if I took it out in the rain. I don't mean any disrepect but to me, choosing what to wear in the rain is only a matter of good judgment.

When I go to the hair salon, I know there are certain dresses or tops that I own that I absolutely can not wear because the colors will run when I am getting shampooed. So, I choose something else to wear that day. And I certainly would never wear an embellished cardigan in the rain unless I wanted to ruin it.

Sure, it would be wonderful if everything ever made to be used outside was color-fast - but they aren't. And it is not your sellers fault that they aren't. She didn't make the bag. She sold it. And to hold her responsible in any way for the damage due to a lapse in judgment by the owner is unfair in my opinion. To go back now and reply negatively under the good feedback you've already left will only make you look bad and unreasonable.

[ILoveMyBug]

This has turned into such a strange thread, it's like a total culture clash or something!
Just as a note, it was clear blue skies when we left the villa. While we were eating a huge storm gathered and we were sat at outside tables. There was no way to avoid the rain.
I'm starting to wonder if retail law is different between the two countries. I could never imagine not wearing something in case it rained and the colour ran - it would be straight back to the shop as faulty!
Also I don't believe I ha a "lapse of judgement" - should I only take plain white bags out every time there's a chance it might rain?
BTW - the bag I think came from the US, that could explain it - I mean nothing derogatory, just from what's come out of this thread so far.

[Melly]

Originally Posted by print*model

I guess this is where we differ. I would totally expect any fabric bag to get stained or have the colors run if I took it out in the rain. I don't mean any disrepect but to me, choosing what to wear in the rain is only a matter of good judgment.

When I go to the hair salon, I know there are certain dresses or tops that I own that I absolutely can not wear because the colors will run when I am getting shampooed. So, I choose something else to wear that day. And I certainly would never wear an embellished cardigan in the rain unless I wanted to ruin it.

Sure, it would be wonderful if everything ever made to be used outside was color-fast - but they aren't. And it is not your sellers fault that they aren't. She didn't make the bag. She sold it. And to hold her responsible in any way for the damage due to a lapse in judgment by the owner is unfair in my opinion. To go back now and reply negatively under the good feedback you've already left will only make you look bad and unreasonable.

I too plan ahead when it comes to my outfits and accessories. I even keep a plastic bag in my handbags in case of rain or snow. If for some reason I am caught in a freak rain or snow storm and my handbag or outfit is damaged I feel it is no one's fault but my own. Some items are just more delicate than others.

Just out of curiosity, how do you handle dark colored denim? It's not colorfast and can stain clothing, accessories (like handbags), and skin yet it is meant to be worn outdoors.

[print*model]

[quote=ILoveMyBug;7242632} I could never imagine not wearing something in case it rained and the colour ran - it would be straight back to the shop as faulty!
Also I don't believe I ha a "lapse of judgement" - should I only take plain white bags out every time there's a chance it might rain?
BTW - the bag I think came from the US, that could explain it - I mean nothing derogatory, just from what's come out of this thread so far.[/quote]

Well, I don't think it's so much a cultural difference as it is a difference in judgment. I understand that you got caught in the rain with the bag and of course that is not your fault. But wearing something delicate in the rain or to the hairdresser that should not get wet (cashmere, silks, whatever) and then returning the item as being "faulty" when ruined makes no sense to me. Not to mention the fact that here, I would get laughed out of most stores if I was so bold to even try to get away with it.

Most of my clothing, bags and shoes come from Europe. If I accidently ruin them, I don't blame the country the item came from. I blame myself. And I'm not trying to be derogatory either. I have no problems with Europe. Thus, the wardrobe.

[ILoveMyBug]

Originally Posted by print*model

Well, I don't think it's so much a cultural difference as it is a difference in judgment. I understand that you got caught in the rain with the bag and of course that is not your fault. But wearing something delicate in the rain or to the hairdresser that should not get wet (cashmere, silks, whatever) and then returning the item as being "faulty" when ruined makes no sense to me. Not to mention the fact that here, I would get laughed out of most stores if I was so bold to even try to get away with it.

Most of my clothing, bags and shoes come from Europe. If I accidently ruin them, I don't blame the country the item came from. I blame myself. And I'm not trying to be derogatory either. I have no problems with Europe. Thus, the wardrobe.

I agree with you, and if I'd known it was delicate I'd never have even taken it on holiday in the first place. But to me it was just a bag I bought to save getting my good ones ruined. Honestly I'd have been better off taking my trusty Chloé betty!
Sometimes talking these things through does tidy it up in your head a bit - maybe the red thread should have been the "red flag" for me. I'm not blaming any country for my running ink

[menopausalmama]

I would just let it go..and move on.....

[ILoveMyBug]

Originally Posted by Melly

I too plan ahead when it comes to my outfits and accessories. I even keep a plastic bag in my handbags in case of rain or snow. If for some reason I am caught in a freak rain or snow storm and my handbag or outfit is damaged I feel it is no one's fault but my own. Some items are just more delicate than others.

Just out of curiosity, how do you handle dark colored denim? It's not colorfast and can stain clothing, accessories (like handbags), and skin yet it is meant to be worn outdoors.

Just spotted your edit. I do wear dark jeans, the only precaution I take is I don't wear light coloured tops with them until they've been washed a few times. I would definitely not worry about wearing them out in the rain. I know that colour rub happens when they're constantly rubbed against another fabric but I wouldn't expect it to come out in the rain and run down my legs.

[print*model]

[quote=Melly;7242890}



Just out of curiosity, how do you handle dark colored denim? It's not colorfast and can stain clothing, accessories (like handbags), and skin yet it is meant to be worn outdoors.[/quote]


Tell me about it! Dark denim is the worst. I've jacked up some really nice bags and shoes by accessorising them with dark jeans. I have a pair of light brown fabric monogram Gucci boots sitting in my closet right now that are stained blue at the top of foot area and the back of the heel with color transfer from jeans. Sigh......They aren't ruined but haven't tried to get it out. I just try to be careful and think about what I can wear with dark jeans that won't get ruined. Pairing them up with dark shoes and bags usually helps.

[Snowqueen!]

I think the seller is being perfectly reasonable. If the bag came to you in the condition it was listed in the auction, her responsibility is ended.

I would expect a fabric bag to get damaged easily and I wouldn't be surprised if beading or sequins or embroidery ran when wet.