When is a reasonable time to wait before doing a chargeback?

kristie · Nov 27th, 2007, 12:58 PM

I bought an expensive saddle ($2200) on eBay from a new seller. The auction ended on 11/23 and I paid via Paypal after the seller and I exchanged a few emails regarding shipping. I have been attempting to contact the seller via phone and emails since my payment and it is like she fell off the face of the earth since receiving my payment.

I have repeatedly asked for my tracking number and for her to contact me. I have called her and left her a massage and nada response.

I just have a bad feeling about this.....what is an acceptable time of waiting before doing a chargeback when you have not received the item AND the seller cut off all contact?? TIA!

Also, she only lives about an hour and a half from me, so the saddle would be here within 2 days at the most even with snail mail at this time of year.

nataliam1976 · Nov 27th, 2007, 01:11 PM

i dont think you need to do a chargeback, file claim with paypal and i am sure they will side with you.

emald37 · Nov 27th, 2007, 01:12 PM

Since it has only been about 4 days, I would wait a little longer. Maybe the seller has been out-of-town for Thanksgiving and has not received your messages. You could also try contacting them by filing a dispute in Paypal. I think this will still freeze any funds in the account.

Nov 27th, 2007, 12:58 PM	#1
kristie "H" is for horses?	When is a reasonable time to wait before doing a chargeback? I bought an expensive saddle ($2200) on eBay from a new seller. The auction ended on 11/23 and I paid via Paypal after the seller and I exchanged a few emails regarding shipping. I have been attempting to contact the seller via phone and emails since my payment and it is like she fell off the face of the earth since receiving my payment. I have repeatedly asked for my tracking number and for her to contact me. I have called her and left her a massage and nada response. I just have a bad feeling about this.....what is an acceptable time of waiting before doing a chargeback when you have not received the item AND the seller cut off all contact?? TIA! Also, she only lives about an hour and a half from me, so the saddle would be here within 2 days at the most even with snail mail at this time of year. __________________ Uh oh...I think I may be more in danger of buying a Hermes saddle than a Birkin.......

Nov 27th, 2007, 01:11 PM	#2
nataliam1976 Hmmmph Location: all around Europe	Re: When is a reasonable time to wait before doing a chargeback? i dont think you need to do a chargeback, file claim with paypal and i am sure they will side with you. __________________ "Buy me, Lady" said the frock, "and I will make you into a BEAUTIFUL and WHOLE and COMPLETE human being". "Do not be SILLY", said the Man, " for a frock alone cannot do that". "TRUE" said the Lady. " I shall have the Shoes and the Bag as well".

Nov 27th, 2007, 01:12 PM	#3
emald37 Member	Re: When is a reasonable time to wait before doing a chargeback? Since it has only been about 4 days, I would wait a little longer. Maybe the seller has been out-of-town for Thanksgiving and has not received your messages. You could also try contacting them by filing a dispute in Paypal. I think this will still freeze any funds in the account.