[buttercup08]

Recently I purchased a coat from a power seller thinking their status would mean the transaction would run smoothly (first mistake) . In any event, I paid for insured shipping and paid with paypal..., etc. because I thought that'd protect me as a buyer (second mistake).

The coat I received was in fact 3 inches shorter than the one auctioned so I asked the seller for a refund. Of course, they refused to do so claiming I didn't know how to take measurements and all that jazz.

So, I escalated the issue to a paypal claim. Now, I naively indicated that the item did not match the auction's description (third and biggest mistake). To my surprise, I got a mesage from Paypal saying that they do NOT protect the buyer when the item's quality is disputed and my claim was CLOSED.

... I guess what I'm trying to say is - if the item you receive does not fully match the description, better claim you got the wrong item rather than be honest and lose your money.


EDITED to add Paypal's reason for closing my case
Our investigation into the following transaction is complete. As stated in our User Agreement, the claims process only applies to the delivery of goods. It does not apply to complaints about the attributes or quality of goods received. Therefore, we are unable to reverse this transaction or issue a refund.


thanks or your comments guys.

[lovely64]

I am speachless! This evilbay PP mess never ends! Sorry this happened to you!

Kat

[moi et mes sacs]

Sorry that happened but it all sounds a bit strange. Not matching description is not a quality issue...

[buttercup08]

Thanks. Yes it is strange but I had NEVER had to do a paypal claim!
This is Paypal's message to me:

Our investigation into the following transaction is complete. As stated in our User Agreement, the claims process only applies to the delivery of goods. It does not apply to complaints about the attributes or quality of goods received. Therefore, we are unable to reverse this transaction or issue a refund.

[Fauve]

I am speechless also.

I complain to Paypal. You may have gotten a "dud" of a reviewer.

[mmmsc]

Did you file a SNAD with eBay??Or what kind of PP claim did you make? I am surprised they actually ruled in favor of the seller for once. (sorry for you of course, but it is mostly a buyer's market out there these days...) Maybe you can do a chargeback on your credit card if you paid with that?? I would pursue this and call them and badger them into listening to what really happened here. Get another reviewer or ask for supervisor.

[onegirlcreative]

Wow. From what I an continually reading on here, PP seems to be VERY inconsistent with their reviews/decisions. It's disgraceful.

One is approved for a stupid SNAD, and now this one isn't approved??? Huh? Did I miss something PP? Ugh!

[buttercup08]

mmmsc - thanks. I just filled a complaint against Paypal (only option given to me).

What happened is: I opened a dispute and then escalated to a claim. I was given a list of options for the type of claim I wanted. One of the options was something like "item substantially dfferent from description e.g. wrong size of shoes" so I chose that one. I clicked submit and I was redirected to the page with the message I posted above and the claim was automatically closed with no other explanation except for recommending that I "discuss the matter with the seller".

[buttercup08]

dsfwe

[cheweyvy]

OMG, I am speechless too!

I never understood how PayPal escalate claims and to protect buyers & sellers.

They probably just flip a coin.

[adoptastray]

Originally Posted by buttercup08

mmmsc - thanks. I just filled a complaint against Paypal (only option given to me).

What happened is: I opened a dispute and then escalated to a claim. I was given a list of options for the type of claim I wanted. One of the options was something like "item substantially dfferent from description e.g. wrong size of shoes" so I chose that one. I clicked submit and I was redirected to the page with the message I posted above and the claim was automatically closed with no other explanation except for recommending that I "discuss the matter with the seller".

This is SCARY to me as a buyer. Item substantially different from description is a very legitimate claim for a refund. In the past, paypal allowed this as a claim. I know they have changes in the works to "better protect" sellers. I hope this isn't some new thing where a powerseller status causes an automatic decline of the claim. Does this powerseller have a good rating for description? (Look at the little gold stars.) If they do, that may tip things in their favor. I sure hope they haven't automated this type of claim process. Even if a seller has great ratings, anyone can screw up.

File a claim with your credit card company. Credit card companies try to take care of buyers in ecommerce transactions. The general principal is that the description needs to be correct because the buyer cannot inspect in person when buying an online item. I used this to get an online retailer to accept a return for a final sale item because they didn't mention that it was beat up from being on the sales floor. If we see a bag in person in a sale bin, we can make the decision for ourselves whether we're willing to put up with some scratches to leather/hardware whatever.

Please let us know how things progress. We all learn from each other's experiences!

[buttercup08]

Tbqh, the main reason I purchased from the seller is their feedback is good. But after doing the paypal claim, i noticed all the feedback had comments like "ok", "thanks" or just no comment at all. I didn't see any comment praising the items or the seller. Maybe people were not happy with their purchases and left a positive for the sake of it since the items are so cheap (Chinese seller). Or maybe I am just being paranoid.

Personally, I don't see the point of leaving a negative feedback... it's not like it's going to give me my money back. I learnt my lesson.

Thanks for the credit card / chargeback suggestion. I will be contacting my bank tomorrow and hopefully they'll do something aobut it. In the meantime, who knows, maybe one day mini-coats will be as fashionable as mini-skirts.

[sarahsar]

Was it an off-eBay transaction? I think with PayPal alone, they just protect you if an item doesn't get delivered, but with usual eBay/PayPal transactions, filing a SNAD should be a legitimate way of getting this taken care of. I would call PayPal and try to figure out what happened. There have been many stories here of people winning disputes for the type of thing you mention.

[nooch]

So let me get this straight - people are winning totally bogus SNAD left and right and you have a legitimate one and lose?

Insane.

[moi et mes sacs]

Originally Posted by adoptastray

This is SCARY to me as a buyer. Item substantially different from description is a very legitimate claim for a refund. In the past, paypal allowed this as a claim. I know they have changes in the works to "better protect" sellers. I hope this isn't some new thing where a powerseller status causes an automatic decline of the claim. Does this powerseller have a good rating for description? (Look at the little gold stars.) If they do, that may tip things in their favor. I sure hope they haven't automated this type of claim process. Even if a seller has great ratings, anyone can screw up.

File a claim with your credit card company. Credit card companies try to take care of buyers in ecommerce transactions. The general principal is that the description needs to be correct because the buyer cannot inspect in person when buying an online item. I used this to get an online retailer to accept a return for a final sale item because they didn't mention that it was beat up from being on the sales floor. If we see a bag in person in a sale bin, we can make the decision for ourselves whether we're willing to put up with some scratches to leather/hardware whatever.

Please let us know how things progress. We all learn from each other's experiences!

It had crossed my mind too that they favoured the seller because of their powerseller status. Its disgraceful.