When filling a Paypal Claim... it pays NOT to be honest!

Demi · Sep 3rd, 2008, 01:56 PM

Call up PayPal and speak with someone and explain the situation. Maybe you'll have a chance at having the investigation reopened...or maybe they could guide you down another avenue. I'm really sorry this happened to you. It's not fair that you got the bad end of the stick but I would say be persistent. And don't leave positive feedback. If the seller wants positive feedback then they need to refund you.

sarahsar · Sep 3rd, 2008, 02:03 PM

Quote:

Originally Posted by buttercup08

I cannot believe it. This is a payment I made for an eBay item, using EBAY'S CHECKOUT SYSTEM with my Paypal account.

It sounds then like there is some glitch in their system. You absolutely must contact a real human there to talk to. The system is missed up, and they should fix it.

coachfreak · Sep 3rd, 2008, 03:05 PM

Quote:

Originally Posted by buttercup08

Coachfreak- thanks a lot for your comments and suggestions, I really appreciate them!!!! I want to think I did something wrong when completing the claim, I will keep you updated.

EDITED: sorry I assumed the "power seller" thing etc was clear. I'm sorry if that sounded abrupt -it wasn't my intention. I'm in the verge of desperation. I do appreciate all comments.

No offense taken

Although you said powerseller, a lot of them have their own websites and people feel comfortable doing sales off-eBay BECAUSE they are powersellers. Because you didn't explicitly say it was an eBay transaction and just mentioned their status I thought you might have bought off-eBay. Especially since that canned response you got is for off-eBay transactions.

Question- is the eBay listing still available on eBay? If it isn't that "could" explain why it is messed up in Paypal's system.

Regardless, call Paypal so they can straighten this out

karmenzsofia · Sep 3rd, 2008, 03:51 PM

So sorry you have to deal with this, buttercup. I hope you can talk some sense into the PayFoe people and work things out in your favor. One comment: I think earlier you said you assumed you wouldn't have any problems because you were buying from a powerseller; well, let me tell you that I purposely avoid powersellers (no offense intended to anyone here, I'm merely stating an opinion based on personal experience) because some--SOME, not all--have a weird sense of entitlement due to their superstar status and, on top of that, provide crappy service cause they've been selling for so long they have fallen into some kind of auto-pilot coma. I'd rather buy from a newbie than from someone with 1K+ transactions. But that's just me. Good luck, girl!

thatgurl · Sep 3rd, 2008, 04:59 PM

Quote:

Originally Posted by buttercup08

Recently I purchased a coat from a power seller thinking their status would mean the transaction would run smoothly (first mistake) . In any event, I paid for insured shipping and paid with paypal..., etc. because I thought that'd protect me as a buyer (second mistake).

The coat I received was in fact 3 inches shorter than the one auctioned so I asked the seller for a refund. Of course, they refused to do so claiming I didn't know how to take measurements and all that jazz.

So, I escalated the issue to a paypal claim. Now, I naively indicated that the item did not match the auction's description (third and biggest mistake). To my surprise, I got a mesage from Paypal saying that they do NOT protect the buyer when the item's quality is disputed and my claim was CLOSED.

... I guess what I'm trying to say is - if the item you receive does not fully match the description, better claim you got the wrong item rather than be honest and lose your money.

EDITED to add Paypal's reason for closing my case
Our investigation into the following transaction is complete. As stated in our User Agreement, the claims process only applies to the delivery of goods. It does not apply to complaints about the attributes or quality of goods received. Therefore, we are unable to reverse this transaction or issue a refund.

thanks or your comments guys.

HUH? What about SNAD?

lovingmybags · Sep 3rd, 2008, 05:46 PM

O.M.G. What in the world? I thought Paypal almost always side with buyers 100%? Amazing how they systematically side with tricksters/fraudsters! When you say the seller is Chinese, is she registered in China? I personally would be scared to deal with anyone from that region, no offense to anyone from there. She should have stuck it up, since it was her own mistake, and refunded you promptly like a true powerseller. But then so many of them sells fakes and whatnot, just being a powerseller doesn't mean much anymore. Like you don't know how to take measurements? I personally dealt with one that really didn't know how my only negative for refusing to refund. I wrote in the auction that the shoes are 9.5" long (it was an oriental item), and the buyer wrote back to me saying it's too small. When asked for the measurements? First it was a ladies size 4; I asked for a more specific measurement for length, then I got a childs size 4. Asked again and got 4 inches, less than half of my measurements, and next day I woke up, wallah, a negative feedback! I really hope it gets straightened out for you, what is evilBay and Paypal coming to!

fantastic_3 · Sep 4th, 2008, 12:25 AM

Yup, that's paypal for you. I was told that a description is subjective. Hmm, hello, you can obviously tell the difference when it is SNAD.

lovinlv · Sep 4th, 2008, 10:21 AM

I submitted a claim to paypal re an LV bag i brought online, the pictures looked ok, and seller said they had receipt, so I thought they wouldnt sell anything fake if they had a receipt. The bag came, and it was way dodgy, even the receipt was fake.

THe seller not only did not refund my money she escalated the claim with paypal, and you know what paypal said to me?:

To continue with the investigation of your complaint, we must request
documentation to support your claim that the item is not authentic.
We must receive your fax by September 7, 2008 in order to proceed with the investigation of your claim. If we do not receive your fax by September 7, 2008, your claim will be canceled. We are unable to grant extensions to this time period. Please note that PayPal is unable to reimburse you for any costs or fees that may be incurred in obtaining the requested documents.

I recieved the letter today. Basically now i have to pay a premium price for a person to authenticate it, and the seller can still dispute this?

I really want to know how the Paypal protects buyers?

Does anyone know if i can dispute this transaction with my credit card company?

coachfreak · Sep 4th, 2008, 12:08 PM

Quote:

Originally Posted by lovinlv

I submitted a claim to paypal re an LV bag i brought online, the pictures looked ok, and seller said they had receipt, so I thought they wouldnt sell anything fake if they had a receipt. The bag came, and it was way dodgy, even the receipt was fake.

THe seller not only did not refund my money she escalated the claim with paypal, and you know what paypal said to me?:

To continue with the investigation of your complaint, we must request
documentation to support your claim that the item is not authentic.
We must receive your fax by September 7, 2008 in order to proceed with the investigation of your claim. If we do not receive your fax by September 7, 2008, your claim will be canceled. We are unable to grant extensions to this time period. Please note that PayPal is unable to reimburse you for any costs or fees that may be incurred in obtaining the requested documents.

I recieved the letter today. Basically now i have to pay a premium price for a person to authenticate it, and the seller can still dispute this?

I really want to know how the Paypal protects buyers?

Does anyone know if i can dispute this transaction with my credit card company?

CarolDiva to authenticate and fax the letter.

That is a ridiculous timeframe! Complete the Paypal claim first, but yes you can still file with CC after.

gayathri · Sep 4th, 2008, 01:37 PM

WOW

I don't know what to say.

Belladiva79 · Sep 4th, 2008, 01:43 PM

Just remember that Paypal and eBay are the same company so they both in the end screw you. What i would recommend is to call Paypal and ask to speak to a manager. Many of the customer service reps don't know what is going on and tell you false info (I've had it happen to me), save yourself the aggravation and speak to a manager and they will tell you what can be done. I had purchased a mac laptop from ebay and the seller never sent me anything except a false tracking number, mind you he had seller protection up to 2k, paypal closed my case and said all i'm getting back was 200 bucks because at the time i opened a dispute he had 200 seller protection! I called and spoke to a manager and he refunded all of my money and said that was not true and he was very sorry.

lovinlv · Sep 5th, 2008, 01:20 AM

I have contacted Caroldiva, she is the best, and so understanding.

To top it off, i get an email from eBay last night
saying that it was an unauthorised item, and that the listing is removed ?? WHAT THE?
why wasnt this email sent 3 weeks ago when the transaction was happening. So i called up paypal and told them eBay removed the listing for an unauthorised item, and do u know what they said???? they said that this would have no effect on my case.

I think that if people are selling fakes, and dispute it as the seller has done, The costs which I have to pay for getting the bag authenticated, should be passed on to the seller.

So much for the GREAT Pay Pal Buyer protection policy.....it's a crock of ****

Paypal sucks.

lovinlv · Sep 5th, 2008, 01:22 AM

Oh, and Yes it does pay not to be honest while doing a paypal claim.

It was revealed last night on online chat that I should have ticked : Item recieved was not to description......or something along the lines of that.

Apparently ticking fake will subject you to go through hell and back ....as I have found out now.

So Yes it pays to not be honest when claming.

txmommyto2 · Sep 5th, 2008, 01:46 AM

oh my dear Lord...insanity!!!!!!!!!!!!!!!!

i utilized pay pal almost 2 years ago on a coach that was listed as perfect condition...got the bag and two huge stains on the front of the bag. the pics on the listing appeared fine, not dark or grainy....i learned then if it looks like a shadow it is not....and indeed wasn't. i got my money back and yes in the interim her listing got pulled...it was a fight lemme tell you, but the ONLY resolution I got was by taking my own pics and proving to paypal that those were no shadows!! How could i perfectly reproduce shadows on a bag??? I did it all by phone after two weeks of no movement on my claim.

Yes, yes...call!!!!!!!!!!!!!!!!

lovinlv · Sep 5th, 2008, 02:09 AM

I have called eBay at least 7 times, paypal 5 times, same answer, unless Authentication is provided (even though the listing was in violation) within 3 days , and regardless if they are weekends, the case will be closed.

Sep 5th, 2008, 01:46 AM	#44
txmommyto2 Sabrina Dreamer Location: The Great State of Texas	oh my dear Lord...insanity!!!!!!!!!!!!!!!! i utilized pay pal almost 2 years ago on a coach that was listed as perfect condition...got the bag and two huge stains on the front of the bag. the pics on the listing appeared fine, not dark or grainy....i learned then if it looks like a shadow it is not....and indeed wasn't. i got my money back and yes in the interim her listing got pulled...it was a fight lemme tell you, but the ONLY resolution I got was by taking my own pics and proving to paypal that those were no shadows!! How could i perfectly reproduce shadows on a bag??? I did it all by phone after two weeks of no movement on my claim. Yes, yes...call!!!!!!!!!!!!!!!! __________________ Wishing and dreaming for a Sabrina!!!!

Sep 5th, 2008, 02:09 AM	#45
lovinlv Member	I have called eBay at least 7 times, paypal 5 times, same answer, unless Authentication is provided (even though the listing was in violation) within 3 days , and regardless if they are weekends, the case will be closed. Last edited by lovinlv; Sep 5th, 2008 at 02:13 AM.

Sep 3rd, 2008, 01:56 PM	#31
Demi Member	Call up PayPal and speak with someone and explain the situation. Maybe you'll have a chance at having the investigation reopened...or maybe they could guide you down another avenue. I'm really sorry this happened to you. It's not fair that you got the bad end of the stick but I would say be persistent. And don't leave positive feedback. If the seller wants positive feedback then they need to refund you.

Sep 3rd, 2008, 03:51 PM	#34
karmenzsofia Incurable Gypsy Location: alwayZ on the moVe kuZ I'm sUpa kOoL	So sorry you have to deal with this, buttercup. I hope you can talk some sense into the PayFoe people and work things out in your favor. One comment: I think earlier you said you assumed you wouldn't have any problems because you were buying from a powerseller; well, let me tell you that I purposely avoid powersellers (no offense intended to anyone here, I'm merely stating an opinion based on personal experience) because some--SOME, not all--have a weird sense of entitlement due to their superstar status and, on top of that, provide crappy service cause they've been selling for so long they have fallen into some kind of auto-pilot coma. I'd rather buy from a newbie than from someone with 1K+ transactions. But that's just me. Good luck, girl!

Sep 3rd, 2008, 05:46 PM	#36
lovingmybags Member	O.M.G. What in the world? I thought Paypal almost always side with buyers 100%? Amazing how they systematically side with tricksters/fraudsters! When you say the seller is Chinese, is she registered in China? I personally would be scared to deal with anyone from that region, no offense to anyone from there. She should have stuck it up, since it was her own mistake, and refunded you promptly like a true powerseller. But then so many of them sells fakes and whatnot, just being a powerseller doesn't mean much anymore. Like you don't know how to take measurements? I personally dealt with one that really didn't know how my only negative for refusing to refund. I wrote in the auction that the shoes are 9.5" long (it was an oriental item), and the buyer wrote back to me saying it's too small. When asked for the measurements? First it was a ladies size 4; I asked for a more specific measurement for length, then I got a childs size 4. Asked again and got 4 inches, less than half of my measurements, and next day I woke up, wallah, a negative feedback! I really hope it gets straightened out for you, what is evilBay and Paypal coming to!

Sep 4th, 2008, 12:25 AM	#37
fantastic_3 Member	Yup, that's paypal for you. I was told that a description is subjective. Hmm, hello, you can obviously tell the difference when it is SNAD.

Sep 4th, 2008, 10:21 AM	#38
lovinlv Member	I submitted a claim to paypal re an LV bag i brought online, the pictures looked ok, and seller said they had receipt, so I thought they wouldnt sell anything fake if they had a receipt. The bag came, and it was way dodgy, even the receipt was fake. THe seller not only did not refund my money she escalated the claim with paypal, and you know what paypal said to me?: To continue with the investigation of your complaint, we must request documentation to support your claim that the item is not authentic. We must receive your fax by September 7, 2008 in order to proceed with the investigation of your claim. If we do not receive your fax by September 7, 2008, your claim will be canceled. We are unable to grant extensions to this time period. Please note that PayPal is unable to reimburse you for any costs or fees that may be incurred in obtaining the requested documents. I recieved the letter today. Basically now i have to pay a premium price for a person to authenticate it, and the seller can still dispute this? I really want to know how the Paypal protects buyers? Does anyone know if i can dispute this transaction with my credit card company?

Sep 4th, 2008, 01:37 PM	#40
gayathri Member	WOW I don't know what to say.

Sep 4th, 2008, 01:43 PM	#41
Belladiva79 Member	Just remember that Paypal and eBay are the same company so they both in the end screw you. What i would recommend is to call Paypal and ask to speak to a manager. Many of the customer service reps don't know what is going on and tell you false info (I've had it happen to me), save yourself the aggravation and speak to a manager and they will tell you what can be done. I had purchased a mac laptop from ebay and the seller never sent me anything except a false tracking number, mind you he had seller protection up to 2k, paypal closed my case and said all i'm getting back was 200 bucks because at the time i opened a dispute he had 200 seller protection! I called and spoke to a manager and he refunded all of my money and said that was not true and he was very sorry.

Sep 5th, 2008, 01:20 AM	#42
lovinlv Member	I have contacted Caroldiva, she is the best, and so understanding. To top it off, i get an email from eBay last night saying that it was an unauthorised item, and that the listing is removed ?? WHAT THE? why wasnt this email sent 3 weeks ago when the transaction was happening. So i called up paypal and told them eBay removed the listing for an unauthorised item, and do u know what they said???? they said that this would have no effect on my case. I think that if people are selling fakes, and dispute it as the seller has done, The costs which I have to pay for getting the bag authenticated, should be passed on to the seller. So much for the GREAT Pay Pal Buyer protection policy.....it's a crock of **** Paypal sucks.

Sep 5th, 2008, 01:22 AM	#43
lovinlv Member	Oh, and Yes it does pay not to be honest while doing a paypal claim. It was revealed last night on online chat that I should have ticked : Item recieved was not to description......or something along the lines of that. Apparently ticking fake will subject you to go through hell and back ....as I have found out now. So Yes it pays to not be honest when claming.