When Buyers Don't READ!

iheartvuitton · May 18th, 2007, 12:33 AM

I'm kind of confused on what to do. In my listings I clearly state that buyers with less than 3 feedback are required to email me before bidding. I also require buyers to have a CONFIRMED address. Well of course tonight I am not paying attention to one of my auctions and at the last minute a 0fb bidder comes along and wins it. I contacted eBay and of course I have to wait a week to find the NPB dispute however the bidder then paid. HOWEVER their address is unconfirmed. Do I take the chance and mail it out with delivery confirmation? Or do I refund the bidder and as the ebay representative said "ask them to confirm their address and repay"

which I know they aren't going to like? I have 100% feedback so I don't want to hurt it. Do I take the chance? The item only sold for $12.00. Help

Jen Loves LV · May 18th, 2007, 12:50 AM

I would refund and tell them to repay when they confirm their address, it's their fault for not reading your auction. If they are in the US, UK or Canada, there is no reason why it shouldn't be confirmed. You as a seller aren't protected when sending to an unconfirmed address, even if you get delivery confirmation.

i<3bags · May 18th, 2007, 01:12 AM

I'm in a similar situation. And it is really making me ansy. I agree you should refund and tell them to repay when they confirm their addy. I make sure to bold this part of my auctions too.

GL!

iheartvuitton · May 18th, 2007, 01:13 AM

Quote:

Originally Posted by i<3bags

I'm in a similar situation. And it is really making me ansy. I agree you should refund and tell them to repay when they confirm their addy. I make sure to bold this part of my auctions too.

GL!

It was bold and underlined. That's what cracks me up!

i<3bags · May 18th, 2007, 01:24 AM

Quote:

Originally Posted by iheartvuitton

It was bold and underlined. That's what cracks me up!

Doph! wtf? some people...

Lvbabydoll · May 18th, 2007, 02:11 AM

UGH.
Just like how I have a BOLD statement on my auctions about if the bidder has less than 10 positive feedback comments to PLEASE message me first before bidding. I've had people with zero feedback just bid out of nowhere. I mean that doesn't really show much sense on the buyer's part...I could have put some kind of impossible terms in that bottom part but they'd never know because they DIDN'T read it!

Would you really want to bid on something without reading the terms first? I know I sure wouldn't.

Westiegirl · May 18th, 2007, 03:39 AM

Unfortunately many bidders don't bother to read a seller's requirements.
However, if it's just a $12 item and your bidder paid I would send it, filing a npb, etc, is just such a headache.
Besides if she has a 0 feedback then she may just give you a negative.

Litigatrix · May 18th, 2007, 04:01 AM

Quote:

Originally Posted by Westiegirl

Unfortunately many bidders don't bother to read a seller's requirements.
However, if it's just a $12 item and your bidder paid I would send it, filing a npb, etc, is just such a headache.
Besides if she has a 0 feedback then she may just give you a negative.

Yeah, I'd probably just send it to her, too. IMO, it's just not enough to make a stand about, but that's a personal decision.

chloebalenciaga · May 18th, 2007, 04:07 AM

I third that! I would send it. The person has access to your feedback by virtue of purchase and you don't want to risk being negged with so little at stake.

lara0112 · May 18th, 2007, 04:26 AM

I understand what you mean - it can be annoying. for me it would depend on the purchase price - since this is a low amount I woud send it but anything above a specific amount i would not send and just refund. in this case it isn't worht to get a neg rating, kwim?

mooks · May 18th, 2007, 06:09 AM

I'd send it too, it's only $12. It's annoying that they paid no heed to your terms but some people just stumble across listings and last minute bid. You might find the bidder ends up being a regular!!

Miss Sooky · May 18th, 2007, 07:13 AM

^^Yes, I agree. I know people should read the listing etc but if you're new and excited at joining in the last minute bidding process, I can see how that might go over your head. And actually it can take a while to figure out feedback scores, confirmed vs verified addresses the link to Paypal etc. Frustrating though it is, I suspect I'd take the risk as this is a low price item. If it were more expensive, I'd slow the process down and see if the buyer would work with me to start again and get their address confirmed.

court811 · May 18th, 2007, 10:07 AM

for a 12 dollar item I would prob send it, sometimes I go to whitepages.com and look them up to see if that's their address. If it was over prob 50, I would reject the payment

I can't stand people who don't read either! I have a stupid buyer who emails me 8 days after she receives the item and says it is smaller than she expected and she wants to return it. I told her the dimensions are clearly stated in the listing and I will not allow a return, hope she doens't come back b!tching about it. UGH, stuff like this is what makes me hate eBay sometimes.

Linda Marie · May 18th, 2007, 10:10 AM

Send it ~

Linda

BagAngel · May 18th, 2007, 10:12 AM

I have the same situation for a week now a buyer with only 3 feedback bought an item paid from an unconfirmed address. I am trying to contact her for the past week & no reply which makes me very wary about going ahead with shipping. I also wish they would read before buying.
I suppose for $12 I would go ahead & ship.

May 18th, 2007, 12:33 AM	#1
iheartvuitton Member	When Buyers Don't READ! I'm kind of confused on what to do. In my listings I clearly state that buyers with less than 3 feedback are required to email me before bidding. I also require buyers to have a CONFIRMED address. Well of course tonight I am not paying attention to one of my auctions and at the last minute a 0fb bidder comes along and wins it. I contacted eBay and of course I have to wait a week to find the NPB dispute however the bidder then paid. HOWEVER their address is unconfirmed. Do I take the chance and mail it out with delivery confirmation? Or do I refund the bidder and as the ebay representative said "ask them to confirm their address and repay" which I know they aren't going to like? I have 100% feedback so I don't want to hurt it. Do I take the chance? The item only sold for $12.00. Help __________________

May 18th, 2007, 12:50 AM	#2
Jen Loves LV Member Location: Oregon	Re: When Buyers Don't READ! I would refund and tell them to repay when they confirm their address, it's their fault for not reading your auction. If they are in the US, UK or Canada, there is no reason why it shouldn't be confirmed. You as a seller aren't protected when sending to an unconfirmed address, even if you get delivery confirmation.

May 18th, 2007, 01:12 AM	#3
i<3bags Member	Re: When Buyers Don't READ! I'm in a similar situation. And it is really making me ansy. I agree you should refund and tell them to repay when they confirm their addy. I make sure to bold this part of my auctions too. GL!

May 18th, 2007, 02:11 AM	#6
Lvbabydoll ♥'s Cupcakes Location: California	Re: When Buyers Don't READ! UGH. Just like how I have a BOLD statement on my auctions about if the bidder has less than 10 positive feedback comments to PLEASE message me first before bidding. I've had people with zero feedback just bid out of nowhere. I mean that doesn't really show much sense on the buyer's part...I could have put some kind of impossible terms in that bottom part but they'd never know because they DIDN'T read it! Would you really want to bid on something without reading the terms first? I know I sure wouldn't. __________________ My Collection!(slideshows on p. 95). My other addiction-Juicy Couture charms! (posts 1779, 1780) Please visit my Etsy site, www.RitzeeRebel.etsy.com (or here for more pics) for my felt pins!

May 18th, 2007, 03:39 AM	#7
Westiegirl Member	Re: When Buyers Don't READ! Unfortunately many bidders don't bother to read a seller's requirements. However, if it's just a $12 item and your bidder paid I would send it, filing a npb, etc, is just such a headache. Besides if she has a 0 feedback then she may just give you a negative.

May 18th, 2007, 04:07 AM	#9
chloebalenciaga Member Location: Colorado	Re: When Buyers Don't READ! I third that! I would send it. The person has access to your feedback by virtue of purchase and you don't want to risk being negged with so little at stake.

May 18th, 2007, 04:26 AM	#10
lara0112 Member	Re: When Buyers Don't READ! I understand what you mean - it can be annoying. for me it would depend on the purchase price - since this is a low amount I woud send it but anything above a specific amount i would not send and just refund. in this case it isn't worht to get a neg rating, kwim? __________________ I have a and a ....DONE.... (for now, shshs, hihi) WANT now: neverful damier ebene

May 18th, 2007, 06:09 AM	#11
mooks Cool Britannia! Location: On The Thames	Re: When Buyers Don't READ! I'd send it too, it's only $12. It's annoying that they paid no heed to your terms but some people just stumble across listings and last minute bid. You might find the bidder ends up being a regular!! __________________

May 18th, 2007, 07:13 AM	#12
Miss Sooky Member Location: Curled up with a book	Re: When Buyers Don't READ! ^^Yes, I agree. I know people should read the listing etc but if you're new and excited at joining in the last minute bidding process, I can see how that might go over your head. And actually it can take a while to figure out feedback scores, confirmed vs verified addresses the link to Paypal etc. Frustrating though it is, I suspect I'd take the risk as this is a low price item. If it were more expensive, I'd slow the process down and see if the buyer would work with me to start again and get their address confirmed.

May 18th, 2007, 10:07 AM	#13
court811 Member	Re: When Buyers Don't READ! for a 12 dollar item I would prob send it, sometimes I go to whitepages.com and look them up to see if that's their address. If it was over prob 50, I would reject the payment I can't stand people who don't read either! I have a stupid buyer who emails me 8 days after she receives the item and says it is smaller than she expected and she wants to return it. I told her the dimensions are clearly stated in the listing and I will not allow a return, hope she doens't come back b!tching about it. UGH, stuff like this is what makes me hate eBay sometimes.

May 18th, 2007, 10:10 AM	#14
Linda Marie Member Location: Windy City	Re: When Buyers Don't READ! Send it ~ Linda

May 18th, 2007, 10:12 AM	#15
BagAngel LV Moderator Location: UK	Re: When Buyers Don't READ! I have the same situation for a week now a buyer with only 3 feedback bought an item paid from an unconfirmed address. I am trying to contact her for the past week & no reply which makes me very wary about going ahead with shipping. I also wish they would read before buying. I suppose for $12 I would go ahead & ship.