Welcome to The Purse Forum.

missy_attitude · May 30th, 2008, 10:41 AM

Hi all,

I couldn't find my last posts so long story short, I'm in the process of filing SNAD with paypal (of a pair of fake shoes) and they have accepted my authentication statement and now they request me to send the shoes to them. UGH, $60 of postage out of my own pocket. Fine, as long as the shoes don't go back to the seller.

My question is, what is the chance of paypal refunding me full amount? Will I still be getting money if the seller has withdrawn all the money or closing his paypal account switching to another one? He's still selling on ebay, so does the chance look good?

I just don't want to be out of $60 postage and getting nothing back. Any input is greatly appreciated.

missy_attitude · May 30th, 2008, 11:00 AM

I just got a new email from seller as well...

Hi Cindy,

My attorney will write today the letter to PayPal legal department to provide me significant evidence or proof so the shoes are not Authentic and reason why I am doing that because I have the store in Boston (Lestrada.com) and I go to Italy every 2-3 month and all my merchandise go trough US customs , so if you are right and the shoes are fake first I am not going to deal with this factory and by providing the proof I will get my money back., but I almost certain the shoes are Authentic because this factory do the work for Prada. Because I am buying a large stock some times you can find some small defect on the shoes (they are human) so I send them back to Italy and they are exchange them for me, but not to be Authentic it is very strong accusation .I offer to work out deal with you like I do with all my customers and you decide to go with the PayPal I don’t know why.

Does everything sound logical to you guys? Can this really be an honest mistake? Should I still leave neg FB? The shoes are FAKE tho, I've had them authenticated here and by caroldiva.

ItalianFashion · May 30th, 2008, 01:06 PM

If the seller has a feedback over 50 and is still selling you should get your money back. I did.

Regina07 · May 30th, 2008, 01:43 PM

Go with your gut and what you know -- the shoes are fake. Anything the seller says to you should be suspect. "A factory doing work for Prada" is not Prada. You opened the dispute with Paypal so I'd let them take care of it. In the end, I'm sure you'll get original price & shipping -- not authentication or shipping to paypal costs, tho.

Good luck!

jjyounger · May 31st, 2008, 11:39 AM

I agree with Regina. I may be paranoid, but I am sick of excuses by sellers of knockoffs. I have not encountered a single one who admitted they sold a fake. It is always someone else's fault, usually their "supplier." I would like to give some of these sellers (I am a seller also) the benefit of the doubt, but it is difficult. I am thrilled for you that you will get your original shipping and price paid for the item refunded, and sorry that you have to pay $60 out of pocket to ship the shoes to PayPal. Sometimes, PayPal will allow you to just destroy the item. As to negative feedback, that is your call. I hesitate to give anyone a negative, but if this seller is going to scam someone else, it is probably necessary.

missy_attitude · Jun 1st, 2008, 09:54 AM

Thanks everyone.

I emailed paypal and ask them if I could just destroy the shoes myself, I even can send them HD video footage if they like. I already paid for authentication statement and really don't wanna lose more money over something that is not my fault. (Item was $350 and I will be losing around $90 altogether if shipping it back to paypal. stupid isnt it?)

Let's see what they say...

bunnymasseuse · Jun 2nd, 2008, 12:13 PM

Originally Posted by missy_attitude

Thanks everyone.

I emailed paypal and ask them if I could just destroy the shoes myself, I even can send them HD video footage if they like. I already paid for authentication statement and really don't wanna lose more money over something that is not my fault. (Item was $350 and I will be losing around $90 altogether if shipping it back to paypal. stupid isnt it?)

Let's see what they say...

Honestly they don't deserve to get hands on your authentication statement either unless they are going to pay you $ for that for them to use it for their own goals.

jjyounger · Jun 2nd, 2008, 01:22 PM

Originally Posted by missy_attitude

Thanks everyone.

I emailed paypal and ask them if I could just destroy the shoes myself, I even can send them HD video footage if they like. I already paid for authentication statement and really don't wanna lose more money over something that is not my fault. (Item was $350 and I will be losing around $90 altogether if shipping it back to paypal. stupid isnt it?)

Let's see what they say...

Cindy, please let us know what they advise you to do. The video footage is a fabulous idea! They had me destroy an item and took my word for it that I did so, thank goodness. It was the worst fake Chanel I could ever imagine, and it smelled like a mixture of horrible chemicals - it actually made my eyes water when I opened the box. I was afraid to burn the bag because I thought it might explode, so I marked all over it with black marker (the bag was a pale pink bowler), cut it up and tossed it. They are supposed to let you know that in the U.S., it is a federal offense to ship a fraudulent item through the U.S. postal system. Have they told you this?

missy_attitude · Jun 2nd, 2008, 09:39 PM

Originally Posted by jjyounger

Cindy, please let us know what they advise you to do. The video footage is a fabulous idea! They had me destroy an item and took my word for it that I did so, thank goodness. It was the worst fake Chanel I could ever imagine, and it smelled like a mixture of horrible chemicals - it actually made my eyes water when I opened the box. I was afraid to burn the bag because I thought it might explode, so I marked all over it with black marker (the bag was a pale pink bowler), cut it up and tossed it. They are supposed to let you know that in the U.S., it is a federal offense to ship a fraudulent item through the U.S. postal system. Have they told you this?

No, they haven't told me that they are trying to get me to break the law.

Thanks for the information jjyounger.

I wrote to paypal and explained how I wanna destroy the replicas myself since postage is expensive. They wrote back and said, send the shoes to us and we'll give you a full refund. WTF.......didn't they read what I wrote? So I replied to them saying that read my message again. Now my request has been "forwarded to relevant department". I'm still waiting for their response. I'll keep you guys updated.

noshoepolish · Jun 2nd, 2008, 09:44 PM

Mail the shoes into the address paypal provides. They have been doing that on a case by case basis. How much buyer protection was stated on the right side of the auction?

pursewatch · Jun 3rd, 2008, 12:01 AM

Originally Posted by missy_attitude

No, they haven't told me that they are trying to get me to break the law.

Thanks for the information jjyounger.

I wrote to paypal and explained how I wanna destroy the replicas myself since postage is expensive. They wrote back and said, send the shoes to us and we'll give you a full refund. WTF.......didn't they read what I wrote? So I replied to them saying that read my message again. Now my request has been "forwarded to relevant department". I'm still waiting for their response. I'll keep you guys updated.

I think PayPal just send you a canned e-mail like they always do.

RowdyAndPete · Jun 3rd, 2008, 03:17 AM

NEG the seller....don't let him scam other people.

missy_attitude · Jun 5th, 2008, 06:29 PM

OMG...I'M ABOUT TO GO NUTS. AFTER I EXPLAINED THE WHOLE THING AGAIN HERE'S THEIR MESSAGE

Hello my name is Nestor Wilson, I am sorry to hear about the situation regarding your dispute with the seller, and understand your frustration and concern over this issue. I am happy to assist you with your question. Thank you for contacting PayPal. If a buyer files a claim for a Significantly Not as Described item, we will generally require the buyer to return the item to the seller at thebuyers expense using online tracking. When a dispute is filed, PayPal gives the buyer and the seller 20 days to resolve the issue by themselves or they can escalate it to a claim within the timeframe. If it the dispute is not resolved within 20 days and it is not escalataed, the case automatically closes. If you are unable to resolve a dispute on an item you've purchased, you can escalate your dispute to a PayPal claim. Once a dispute is escalatedto a claim, a PayPal Specialist will review the dispute history and archived messages to decide the outcome based on evidence collected fromboth parties. At that time your qualification for PayPal Buyer Protection will automatically be considered. To escalate your dispute to a PayPal claim, please follow the directionsbelow: Log in to your PayPal account at https://www.paypal.com/. Click the "Resolution Center" subtab. Select "All Open Cases" in the drop down menu and select the dispute youwish to escalate. Click "View" under the Action column. In the "Close or Escalate" box, select the radio button that will escalate the dispute to a claim. Click "Continue." Complete the "End Communication and Escalate to a Claim with PayPal" form. Click "Escalate to a Claim." To learn how the dispute process works, review the step-by-step tutorialin the Resolution Center Please let me know if you need further assistance. Sincerely,Nestor WilsonPayPal, an eBay Company

ARE THEY DUMB? SUCH A WASTE OF TIME. UNDERSTAND MY FRUSTRATION AND CONCERN? THEY ARE FRUSTRATING ME EVEN MORE!!!

moi et mes sacs · Jun 5th, 2008, 07:23 PM

That is a standard email I think. Looks like you will have to send the shoes back. Its not ideal but at least you are getting most of your money back

missy_attitude · Jun 5th, 2008, 08:08 PM

I just called paypal and spoke to an extremely helpful lady. I quoted jjyounger about sending replicas being a federal offense. She put me on hold for 5 mins then told me it was all good. I recieved an email from paypal saying that I could destroy them on my own (finally!), after running in circles for so long this is such a relief.

Big thanks to you jjyounger

May 30th, 2008, 10:41 AM	#1
missy_attitude OP cindy rella Joined: Sep 2007 Location: Australia Posts: 569	What's the chance of me getting my money back? Hi all, I couldn't find my last posts so long story short, I'm in the process of filing SNAD with paypal (of a pair of fake shoes) and they have accepted my authentication statement and now they request me to send the shoes to them. UGH, $60 of postage out of my own pocket. Fine, as long as the shoes don't go back to the seller. My question is, what is the chance of paypal refunding me full amount? Will I still be getting money if the seller has withdrawn all the money or closing his paypal account switching to another one? He's still selling on ebay, so does the chance look good? I just don't want to be out of $60 postage and getting nothing back. Any input is greatly appreciated.

May 30th, 2008, 11:00 AM	#2
missy_attitude OP cindy rella Joined: Sep 2007 Location: Australia Posts: 569	Re: What's the chance of me getting my money back? I just got a new email from seller as well... Hi Cindy, My attorney will write today the letter to PayPal legal department to provide me significant evidence or proof so the shoes are not Authentic and reason why I am doing that because I have the store in Boston (Lestrada.com) and I go to Italy every 2-3 month and all my merchandise go trough US customs , so if you are right and the shoes are fake first I am not going to deal with this factory and by providing the proof I will get my money back., but I almost certain the shoes are Authentic because this factory do the work for Prada. Because I am buying a large stock some times you can find some small defect on the shoes (they are human) so I send them back to Italy and they are exchange them for me, but not to be Authentic it is very strong accusation .I offer to work out deal with you like I do with all my customers and you decide to go with the PayPal I don’t know why. Does everything sound logical to you guys? Can this really be an honest mistake? Should I still leave neg FB? The shoes are FAKE tho, I've had them authenticated here and by caroldiva.

May 30th, 2008, 01:06 PM	#3
ItalianFashion Member Joined: Apr 2007 Posts: 5,431	Re: What's the chance of me getting my money back? If the seller has a feedback over 50 and is still selling you should get your money back. I did.
ItalianFashion Member Joined: Apr 2007 Posts: 5,431	__________________ (\__/) (='.'=) Bunny lover? Join Us My blog (")_(")

May 30th, 2008, 01:43 PM	#4
Regina07 Member Joined: Jan 2007 Location: Los Angeles California Posts: 1,802	Re: What's the chance of me getting my money back? Go with your gut and what you know -- the shoes are fake. Anything the seller says to you should be suspect. "A factory doing work for Prada" is not Prada. You opened the dispute with Paypal so I'd let them take care of it. In the end, I'm sure you'll get original price & shipping -- not authentication or shipping to paypal costs, tho. Good luck!
	__________________ Wishlist: Chanel mini flap - White w/Gold hw [X] Chanel tweed - ANY Color [ ] YSL OS Muse - 06 Burgundy [ ]

May 31st, 2008, 11:39 AM	#5
jjyounger Judy Joined: Feb 2008 Location: Memphis, TN Posts: 1,254	Re: What's the chance of me getting my money back? I agree with Regina. I may be paranoid, but I am sick of excuses by sellers of knockoffs. I have not encountered a single one who admitted they sold a fake. It is always someone else's fault, usually their "supplier." I would like to give some of these sellers (I am a seller also) the benefit of the doubt, but it is difficult. I am thrilled for you that you will get your original shipping and price paid for the item refunded, and sorry that you have to pay $60 out of pocket to ship the shoes to PayPal. Sometimes, PayPal will allow you to just destroy the item. As to negative feedback, that is your call. I hesitate to give anyone a negative, but if this seller is going to scam someone else, it is probably necessary.

Jun 1st, 2008, 09:54 AM	#6
missy_attitude OP cindy rella Joined: Sep 2007 Location: Australia Posts: 569	Re: What's the chance of me getting my money back? Thanks everyone. I emailed paypal and ask them if I could just destroy the shoes myself, I even can send them HD video footage if they like. I already paid for authentication statement and really don't wanna lose more money over something that is not my fault. (Item was $350 and I will be losing around $90 altogether if shipping it back to paypal. stupid isnt it?) Let's see what they say...

Jun 2nd, 2008, 09:44 PM	#10
noshoepolish Addicted to Coach Joined: Oct 2006 Posts: 5,071	Re: What's the chance of me getting my money back? Mail the shoes into the address paypal provides. They have been doing that on a case by case basis. How much buyer protection was stated on the right side of the auction?

Jun 3rd, 2008, 03:17 AM	#12
RowdyAndPete Sofa King Banned Joined: Apr 2008 Location: 12 10 Baby! Posts: 356	Re: What's the chance of me getting my money back? NEG the seller....don't let him scam other people.

Jun 5th, 2008, 06:29 PM	#13
missy_attitude OP cindy rella Joined: Sep 2007 Location: Australia Posts: 569	OMG...I'M ABOUT TO GO NUTS. AFTER I EXPLAINED THE WHOLE THING AGAIN HERE'S THEIR MESSAGE Hello my name is Nestor Wilson, I am sorry to hear about the situation regarding your dispute with the seller, and understand your frustration and concern over this issue. I am happy to assist you with your question. Thank you for contacting PayPal. If a buyer files a claim for a Significantly Not as Described item, we will generally require the buyer to return the item to the seller at thebuyers expense using online tracking. When a dispute is filed, PayPal gives the buyer and the seller 20 days to resolve the issue by themselves or they can escalate it to a claim within the timeframe. If it the dispute is not resolved within 20 days and it is not escalataed, the case automatically closes. If you are unable to resolve a dispute on an item you've purchased, you can escalate your dispute to a PayPal claim. Once a dispute is escalatedto a claim, a PayPal Specialist will review the dispute history and archived messages to decide the outcome based on evidence collected fromboth parties. At that time your qualification for PayPal Buyer Protection will automatically be considered. To escalate your dispute to a PayPal claim, please follow the directionsbelow: Log in to your PayPal account at https://www.paypal.com/. Click the "Resolution Center" subtab. Select "All Open Cases" in the drop down menu and select the dispute youwish to escalate. Click "View" under the Action column. In the "Close or Escalate" box, select the radio button that will escalate the dispute to a claim. Click "Continue." Complete the "End Communication and Escalate to a Claim with PayPal" form. Click "Escalate to a Claim." To learn how the dispute process works, review the step-by-step tutorialin the Resolution Center Please let me know if you need further assistance. Sincerely,Nestor WilsonPayPal, an eBay Company ARE THEY DUMB? SUCH A WASTE OF TIME. UNDERSTAND MY FRUSTRATION AND CONCERN? THEY ARE FRUSTRATING ME EVEN MORE!!!

Jun 5th, 2008, 07:23 PM	#14
moi et mes sacs Science Geek! Joined: Sep 2007 Posts: 5,858	That is a standard email I think. Looks like you will have to send the shoes back. Its not ideal but at least you are getting most of your money back
	__________________ By learning you will teach; by teaching you will learn. Latin proverb

Jun 5th, 2008, 08:08 PM	#15
missy_attitude OP cindy rella Joined: Sep 2007 Location: Australia Posts: 569	I just called paypal and spoke to an extremely helpful lady. I quoted jjyounger about sending replicas being a federal offense. She put me on hold for 5 mins then told me it was all good. I recieved an email from paypal saying that I could destroy them on my own (finally!), after running in circles for so long this is such a relief. Big thanks to you jjyounger

Welcome to The Purse Forum.

Our Purse Forum, or TPF, is the #1 online social network for everything designer handbag related. Join over 200,000 enthusiastic members in this friendly community and start engaging in the discussion today.