What would you do if you got a fantastic deal on NWT item that came used/smelly

GUNG · Nov 24th, 2007, 07:21 PM

So I bought a hard to find item that retails for $298.00 new. Its hard to find now, and I had thought buying one for $99 NWT was a great deal. It arrived to me blatantly used, it reeked of perfume (which I am allergic to), and there were no tags to be seen anywhere.

Given that it is a hard to find item, and I got a good price, but it was listed as NWT and is actually used without tags, what do you think I should do? What would you do?

alexmissesu · Nov 24th, 2007, 07:26 PM

I would contact seller for a refund.. its def not the item you thought you were getting. I undertsand it was a good deal but you bought a new WITH TAGS and received a used with smell bag... if they do not refund you can get your money back in paypal.

hannahbananab · Nov 24th, 2007, 07:26 PM

I would file a not as described dispute and ask the seller to take it back. I wouldn't keep an item that is described as NWT when it is clearly not that. The other option is if you can get it cleaned, and you really like it, it might be worth keeping....

new.old.bag · Nov 24th, 2007, 07:29 PM

If you still want it, contact the seller and ask them how they would like to remedy the situation.

My Purse Addiction · Nov 24th, 2007, 09:03 PM

I would recommend contacting the seller first. They might offer to partially refund the amount it would cost you to get it cleaned, or they might refund it altogether. Is it really badly used? If not, have it cleaned and keep it since it's so hard to find. It all depends on if you really want it or not. But I would def. contact the seller to alert them of the problem. I hate when things come not as described!

Demosthenes · Nov 24th, 2007, 09:39 PM

I'd definitely ask for at least a partial refund or return it. If you really like it, try to get it professionally cleaned.

To get rid of smells I've used Febreze (on the inside lining) and laundry fabric softener sheets. I just got a wallet that reeked of smoke (advertised as mint condition with no odors)... and it's helped a bit. Also, air it out as much as possible...

I know perfume is really tough to deal with, and the smell will linger much longer than most other odors. I'm so sorry you had to deal with that!

GUNG · Nov 24th, 2007, 09:52 PM

This is the sellers response:
hi. this item was NOT used. The tag was included...check the interior
pocket dear. I do not misrepresent my items-see my feedback

Ok, so I checked her feedback and she has like 700 transactions on eBay and 18 negatives for items that were either misrepresented (Ex. being NWT or New condition)

What do I/should I make of that?

ImASadGiraffe · Nov 24th, 2007, 10:16 PM

Well if she refuses to give a refund file a SNAD claim on eBay. Or, file a Paypal claim for SNAD and force her to resolve the issue.

maritza1973 · Nov 24th, 2007, 10:24 PM

Quote:

Originally Posted by ImASadGiraffe

Well if she refuses to give a refund file a SNAD claim on eBay. Or, file a Paypal claim for SNAD and force her to resolve the issue.

I agree. This seller thinks she can get away with misrepresenting her items. She should be kicked out of eBay.

Demosthenes · Nov 24th, 2007, 10:31 PM

Use Toolhaus to collate her negatives and link it back to her, saying that it's clear that she makes a habit of misrepresenting her items, and that you really would like to work things out with her without having to resort to opening a dispute, leaving a negative, and filing mail fraud. Usually they will be more accomodating after that. If not, go ahead and pursue those methods. Also, try to give her a phone call. Most people are mean online, but are perfectly nice on the phone.

My Purse Addiction · Nov 24th, 2007, 10:32 PM

Quote:

Originally Posted by GUNG

This is the sellers response:
hi. this item was NOT used. The tag was included...check the interior
pocket dear. I do not misrepresent my items-see my feedback

Ok, so I checked her feedback and she has like 700 transactions on eBay and 18 negatives for items that were either misrepresented (Ex. being NWT or New condition)

What do I/should I make of that?

Wow! What a rude response! I would file a claim since she's so rude and obviously misrepresents her items. I'd ask for a full refund. You can probably find another of this item on eBay if you're willing to wait.

GUNG · Nov 24th, 2007, 11:05 PM

Well heres the link to the auction. You can see her feedback has a lot of negatives, but im still not sure how to approach her about it.

http://cgi.ebay.com/NWT-REBECCA-MINK...QQcmdZViewItem

I have 4 negatives too (as a buyer) if you were wondering about it. Only one is justified though, the others were retaliatory!

Here is the toolhaus link to the negatives/neutrals of the seller. How do you think I should approach the situation?

http://toolhaus.org/cgi-bin/negs?Use...ed+by&ref=home

GUNG · Nov 24th, 2007, 11:12 PM

****Sigh, I should have done my homework

ImASadGiraffe · Nov 24th, 2007, 11:27 PM

I think if she wont' give you a refund, file a SNAD through Paypal and get your money back.

luvinmybags · Nov 25th, 2007, 12:13 AM

How unfortunate. And she was so condisending "dear". I would file a dispute, since she clearly isn't willing to listen and has done this before.

Nov 24th, 2007, 07:21 PM	#1
GUNG Sofa King Banned Location: SF Bay Area, CA	What would you do if you got a fantastic deal on NWT item that came used/smelly So I bought a hard to find item that retails for $298.00 new. Its hard to find now, and I had thought buying one for $99 NWT was a great deal. It arrived to me blatantly used, it reeked of perfume (which I am allergic to), and there were no tags to be seen anywhere. Given that it is a hard to find item, and I got a good price, but it was listed as NWT and is actually used without tags, what do you think I should do? What would you do?

Nov 24th, 2007, 07:26 PM	#2
alexmissesu Member	Re: What would you do if you got a fantastic deal on NWT item that came used/smelly I would contact seller for a refund.. its def not the item you thought you were getting. I undertsand it was a good deal but you bought a new WITH TAGS and received a used with smell bag... if they do not refund you can get your money back in paypal.

Nov 24th, 2007, 07:26 PM	#3
hannahbananab Member	Re: What would you do if you got a fantastic deal on NWT item that came used/smelly I would file a not as described dispute and ask the seller to take it back. I wouldn't keep an item that is described as NWT when it is clearly not that. The other option is if you can get it cleaned, and you really like it, it might be worth keeping.... __________________ http://www.theanimalrescuesite.com Click every day to help homeless animals for FREE! "The golden opportunity you are seeking is in yourself. It is not in your environment, it is not in luck or chance, or the help of others; it is in yourself alone." – Orison Swett Marden

Nov 24th, 2007, 07:29 PM	#4
new.old.bag Member	Re: What would you do if you got a fantastic deal on NWT item that came used/smelly If you still want it, contact the seller and ask them how they would like to remedy the situation.

Nov 24th, 2007, 09:03 PM	#5
My Purse Addiction Member Location: The Sunshine State	Re: What would you do if you got a fantastic deal on NWT item that came used/smelly I would recommend contacting the seller first. They might offer to partially refund the amount it would cost you to get it cleaned, or they might refund it altogether. Is it really badly used? If not, have it cleaned and keep it since it's so hard to find. It all depends on if you really want it or not. But I would def. contact the seller to alert them of the problem. I hate when things come not as described!

Nov 24th, 2007, 09:39 PM	#6
Demosthenes Member	Re: What would you do if you got a fantastic deal on NWT item that came used/smelly I'd definitely ask for at least a partial refund or return it. If you really like it, try to get it professionally cleaned. To get rid of smells I've used Febreze (on the inside lining) and laundry fabric softener sheets. I just got a wallet that reeked of smoke (advertised as mint condition with no odors)... and it's helped a bit. Also, air it out as much as possible... I know perfume is really tough to deal with, and the smell will linger much longer than most other odors. I'm so sorry you had to deal with that! __________________

Nov 24th, 2007, 09:52 PM	#7
GUNG Sofa King Banned Location: SF Bay Area, CA	Re: What would you do if you got a fantastic deal on NWT item that came used/smelly This is the sellers response: hi. this item was NOT used. The tag was included...check the interior pocket dear. I do not misrepresent my items-see my feedback Ok, so I checked her feedback and she has like 700 transactions on eBay and 18 negatives for items that were either misrepresented (Ex. being NWT or New condition) What do I/should I make of that?

Nov 24th, 2007, 10:16 PM	#8
ImASadGiraffe Relax... Location: IL	Re: What would you do if you got a fantastic deal on NWT item that came used/smelly Well if she refuses to give a refund file a SNAD claim on eBay. Or, file a Paypal claim for SNAD and force her to resolve the issue. __________________

Nov 24th, 2007, 10:31 PM	#10
Demosthenes Member	Re: What would you do if you got a fantastic deal on NWT item that came used/smelly Use Toolhaus to collate her negatives and link it back to her, saying that it's clear that she makes a habit of misrepresenting her items, and that you really would like to work things out with her without having to resort to opening a dispute, leaving a negative, and filing mail fraud. Usually they will be more accomodating after that. If not, go ahead and pursue those methods. Also, try to give her a phone call. Most people are mean online, but are perfectly nice on the phone. __________________

Nov 24th, 2007, 11:05 PM	#12
GUNG Sofa King Banned Location: SF Bay Area, CA	Re: What would you do if you got a fantastic deal on NWT item that came used/smelly Well heres the link to the auction. You can see her feedback has a lot of negatives, but im still not sure how to approach her about it. http://cgi.ebay.com/NWT-REBECCA-MINK...QQcmdZViewItem I have 4 negatives too (as a buyer) if you were wondering about it. Only one is justified though, the others were retaliatory! Here is the toolhaus link to the negatives/neutrals of the seller. How do you think I should approach the situation? http://toolhaus.org/cgi-bin/negs?Use...ed+by&ref=home Last edited by GUNG; Nov 24th, 2007 at 11:17 PM.

Nov 24th, 2007, 11:12 PM	#13
GUNG Sofa King Banned Location: SF Bay Area, CA	Re: What would you do if you got a fantastic deal on NWT item that came used/smelly ****Sigh, I should have done my homework

Nov 24th, 2007, 11:27 PM	#14
ImASadGiraffe Relax... Location: IL	Re: What would you do if you got a fantastic deal on NWT item that came used/smelly I think if she wont' give you a refund, file a SNAD through Paypal and get your money back. __________________

Nov 25th, 2007, 12:13 AM	#15
luvinmybags Member Location: Omaha, NE	Re: What would you do if you got a fantastic deal on NWT item that came used/smelly How unfortunate. And she was so condisending "dear". I would file a dispute, since she clearly isn't willing to listen and has done this before.