What to do? Buyer hasn't received item

Z&J · Apr 14th, 2008, 04:51 PM

I shipped an item through paypal shipping via USPS with deliv. Conf. on 4/3 the item still hasn't arrived and they buyer is getting impatient. The tracking just says electronic notification of shipping and was last updated on 4/3 .Ideas of what to do?

Varied_obsessions · Apr 14th, 2008, 04:57 PM

Sometimes priority can take up to 14 days if I remember correctly. Just keep checking and stay in contact with the buyer to let her know you're concerned.

Z&J · Apr 14th, 2008, 04:59 PM

I told her we should try and be patient although frustrating and hope it comes by the end of the week. It was going from NY to Ohio first class so it could take longer then we think right?

Varied_obsessions · Apr 14th, 2008, 05:04 PM

Oh yeah! I hope that you got delivery confirmation or signature confirmation if it's over 250.00

thuha · Apr 14th, 2008, 05:13 PM

Did you say sometimes Priority does take 14 days to get to the destination? I thought they said 2-3 day priority, and it's guarantee.

emald37 · Apr 14th, 2008, 05:16 PM

Priority mail does not have guaranteed delivery date, only express mail does. Typically, it does take only 2-3 days, but occasionally it can take longer.

Varied_obsessions · Apr 14th, 2008, 05:27 PM

Quote:

Originally Posted by thuha

Did you say sometimes Priority does take 14 days to get to the destination? I thought they said 2-3 day priority, and it's guarantee.

IIRC priority *can*take up to 10 business days(not including weekends) and it still not be considered late.

pink1 · Apr 14th, 2008, 06:24 PM

This happened to me once. I think it took almost 2 weeks for them to receive the package. Did you have a return address on it?

glitter8188 · Apr 14th, 2008, 06:32 PM

definitely answer all her emails and suggest she inquire her local post office and that you'll do the same if the item hasn't arrived by **some date you think is reasonable**.

This has happened to me more than once and I've never gotten neg. FB.

GL, i'm sure it'll get there soon

Z&J · Apr 14th, 2008, 06:33 PM

Yes, had a return address. USed the automated shipping system through paypal so it was a preprinted label with all the relevant info. Also had delivery confirmation. It was sent first class and was only a $9 item.

tatertot · Apr 14th, 2008, 06:35 PM

Hopefully it will get there soon. I have a buddy in Ky (I live in Mi) and even when I send her things priority mail it takes 6 business days for her to get it. If it was sent regular, first class, two weeks is possible especially at tax season.

jjyounger · Apr 15th, 2008, 01:18 PM

Stay in touch with your buyer. That's the most important thing. It's probably late due to tax season, as everyone else has suggested. I recently purchased a fairly expensive (to me, at least) Chanel bag from NYC, it was shipped priority mail and it never arrived (still hasn't - 5 weeks later!). The seller did not insure this handbag, so they are out $1500. They refunded my money without a problem, but tell me that the Post Office has been absolutely no help to them at all. Please ladies, insure your items even if they are covered by PayPal Seller Protection. I personally could not afford to take that kind of financial hit. Best of luck and let us know what happens......

Apr 14th, 2008, 04:51 PM	#1
Z&J Member Location: New York State	What to do? Buyer hasn't received item I shipped an item through paypal shipping via USPS with deliv. Conf. on 4/3 the item still hasn't arrived and they buyer is getting impatient. The tracking just says electronic notification of shipping and was last updated on 4/3 .Ideas of what to do?

Apr 14th, 2008, 04:57 PM	#2
Varied_obsessions She's buggin again	Re: What to do? Buyer hasn't received item Sometimes priority can take up to 14 days if I remember correctly. Just keep checking and stay in contact with the buyer to let her know you're concerned. __________________

Apr 14th, 2008, 04:59 PM	#3
Z&J Member Location: New York State	Re: What to do? Buyer hasn't received item I told her we should try and be patient although frustrating and hope it comes by the end of the week. It was going from NY to Ohio first class so it could take longer then we think right?

Apr 14th, 2008, 05:04 PM	#4
Varied_obsessions She's buggin again	Re: What to do? Buyer hasn't received item Oh yeah! I hope that you got delivery confirmation or signature confirmation if it's over 250.00 __________________

Apr 14th, 2008, 05:13 PM	#5
thuha Member	Re: What to do? Buyer hasn't received item Did you say sometimes Priority does take 14 days to get to the destination? I thought they said 2-3 day priority, and it's guarantee.

Apr 14th, 2008, 05:16 PM	#6
emald37 Member	Re: What to do? Buyer hasn't received item Priority mail does not have guaranteed delivery date, only express mail does. Typically, it does take only 2-3 days, but occasionally it can take longer.

Apr 14th, 2008, 06:24 PM	#8
pink1 Member	Re: What to do? Buyer hasn't received item This happened to me once. I think it took almost 2 weeks for them to receive the package. Did you have a return address on it? __________________ Bags I'm Carrying: Chanel PST, LV BH, Gucci Pelham, RM Dark Brown Nikki, RM Magenta MAM, RM Light Grey MAM, RM Seagreen Nikki, RM Black Matti, Burnt Orange MAC, Cloudy Mini Nikki, Kooba Elisha Waiting on: Yellow mini Nikki and Grey Devote I am BANNED, BANNED, BANNED!

Apr 14th, 2008, 06:32 PM	#9
glitter8188 Member	Re: What to do? Buyer hasn't received item definitely answer all her emails and suggest she inquire her local post office and that you'll do the same if the item hasn't arrived by some date you think is reasonable. This has happened to me more than once and I've never gotten neg. FB. GL, i'm sure it'll get there soon __________________ For once you have tasted flight you will walk the earth with your eyes turned skywards for there you have been and there you long to return -DaVinci

Apr 14th, 2008, 06:33 PM	#10
Z&J Member Location: New York State	Re: What to do? Buyer hasn't received item Yes, had a return address. USed the automated shipping system through paypal so it was a preprinted label with all the relevant info. Also had delivery confirmation. It was sent first class and was only a $9 item.

Apr 14th, 2008, 06:35 PM	#11
tatertot On location Location: BBBRRRRRRR	Re: What to do? Buyer hasn't received item Hopefully it will get there soon. I have a buddy in Ky (I live in Mi) and even when I send her things priority mail it takes 6 business days for her to get it. If it was sent regular, first class, two weeks is possible especially at tax season. __________________ Happy Holidays Are you into crafts, sewing, scrap booking, knitting/crocheting? Would you like to see a crafts sub-forum on tPF? Join us: http://forum.purseblog.com/feedback-...te-376611.html

Apr 15th, 2008, 01:18 PM	#12
jjyounger Judy Location: Memphis, TN	Re: What to do? Buyer hasn't received item Stay in touch with your buyer. That's the most important thing. It's probably late due to tax season, as everyone else has suggested. I recently purchased a fairly expensive (to me, at least) Chanel bag from NYC, it was shipped priority mail and it never arrived (still hasn't - 5 weeks later!). The seller did not insure this handbag, so they are out $1500. They refunded my money without a problem, but tell me that the Post Office has been absolutely no help to them at all. Please ladies, insure your items even if they are covered by PayPal Seller Protection. I personally could not afford to take that kind of financial hit. Best of luck and let us know what happens......