What to do about an eBay purchase??? - disappointed

Purse-O-Nality · May 16th, 2007, 10:46 AM

I won this scarf off of eBay. When I received it, I was pretty disappointed.

First of all, this "New With Tags" scarf not only didn't have the price tag on it, but the black "Coach" tag had been cut off. Secondly, there were several snags in the silk fabric - one of them very noticeable on the "H" in "COACH" on the bottom front of the scarf. On top of all of that, the scarf was sent to me just all wadded up so it was terribly wrinkled - not that that's a big deal, but still....
So....I emailed the seller and told her that I was very disappointed in the condition and felt that her auction had been misleading. She finally emailed me back and said she was sorry, didn't mean to mislead. Offered me a $5 refund or I could return the item. My question is this: is a mere $5 off an acceptable amount. I don't think so....I'd like at least $10. Actually, I am almost considering just sending the item back to her.

What would YOU do???

shellyb17 · May 16th, 2007, 10:47 AM

How much did you pay for the scarf?

jewelebeanie · May 16th, 2007, 10:53 AM

I would send it back to her on her dime.

kallison · May 16th, 2007, 10:57 AM

send it back and ask for a full refund.

and the girls over in the eBay forum can probably help you out more, btw.

Purse-O-Nality · May 16th, 2007, 10:58 AM

I paid $33 for it - including $5 shipping, of which it only cost her $.39 to mail to me.
I don't even mind spending the $.39 to send it back to her. Actually, I just thought that through again...I guess I do need to ask her for a refund for return postage because I would want to definitely pay for delivery confirmation. I don't want to send it and have her SAY she never received it.
I think that's what I am leaning towards doing. I don't want to keep a damaged item.

court811 · May 16th, 2007, 10:59 AM

yes, this might get moved to the eBay forum.

since the seller is being nice, I would just tell her you would like to return it for a full refund. that will be the easiest thing.

Purse-O-Nality · May 16th, 2007, 11:00 AM

Quote:

Originally Posted by kallison

send it back and ask for a full refund.

and the girls over in the eBay forum can probably help you out more, btw.

I'm sorry this is in the wrong place...where IS the eBay Forum, please?
Thanks!!

Betty Boop · May 16th, 2007, 11:01 AM

Sorry, I hope it works out for you.

court811 · May 16th, 2007, 11:03 AM

Quote:

Originally Posted by Purse-O-Nality

I'm sorry this is in the wrong place...where IS the eBay Forum, please?
Thanks!!

don't worry about it, I was just warning you it might be moved over there

I would just eat the $.41 plus pay for deliv confi which is another $.35 and send it back. she may get irritated if you ask her to pay for shipping. if it was more expensive I would, but for less than a dollar, just eat it.

noshoepolish · May 16th, 2007, 11:23 AM

Go to the main TPF Indiex. It's in the second group of boards under Bags, bags, Bags

graberg · May 16th, 2007, 11:23 AM

I've had a few experiences where I've asked to return an item I didn't think met the description and whenever the seller was nice about it, I've always simply paid for the shipping myself. In the long run, it's not that much money and not worth getting into an argument about with the seller when you're getting a full refund of the purchase price. Good luck and let us know how you do.

Purse-O-Nality · May 16th, 2007, 11:47 AM

Thank you. I just emailed the seller to tell her that I will be returning the item & that I will pay for return shipping and delivery confirmation. I asked her to confirm that once she receives the item, that she will indeed give me a FULL refund (including the initial shipping cost of $5, of which it only cost her $.39 out of pocket). I just want to make sure she's going to give me a FULL refund and not just the ending price of the item itself. I told her that once I receive confirmation from her I will ship the item back to her.
I'll keep y'all posted. Thanks for your help!!

lvgodiva · May 16th, 2007, 12:31 PM

I prefer to return and get full refund coz the condition not as good as her describe

SOLIDGOLD2 · May 16th, 2007, 12:40 PM

the fact that you paid 5.00 to ship and it just cost her .39 to mail it would have irked me...hate it when sellers try to profit off shipping charges...i would return it

ltwuelfing · May 17th, 2007, 09:03 PM

just make sure that the $5 refund she was offering is not it... if you say yes to her in writing without clarifying she might use it against you...

May 16th, 2007, 10:46 AM	#1
Purse-O-Nality Kailey's Mommy Location: Texas	What to do about an Ebay purchase??? - disappointed I won this scarf off of eBay. When I received it, I was pretty disappointed. First of all, this "New With Tags" scarf not only didn't have the price tag on it, but the black "Coach" tag had been cut off. Secondly, there were several snags in the silk fabric - one of them very noticeable on the "H" in "COACH" on the bottom front of the scarf. On top of all of that, the scarf was sent to me just all wadded up so it was terribly wrinkled - not that that's a big deal, but still.... So....I emailed the seller and told her that I was very disappointed in the condition and felt that her auction had been misleading. She finally emailed me back and said she was sorry, didn't mean to mislead. Offered me a $5 refund or I could return the item. My question is this: is a mere $5 off an acceptable amount. I don't think so....I'd like at least $10. Actually, I am almost considering just sending the item back to her. What would YOU do??? __________________ Kailey's Mommy

May 16th, 2007, 10:47 AM	#2
shellyb17 Sofa King Banned Location: Ohio	Re: What to do about an Ebay purchase??? - disappointed How much did you pay for the scarf?

May 16th, 2007, 10:53 AM	#3
jewelebeanie not quite an addict!	Re: What to do about an Ebay purchase??? - disappointed I would send it back to her on her dime.

May 16th, 2007, 10:57 AM	#4
kallison wake up.you're alive Location: houston	Re: What to do about an Ebay purchase??? - disappointed send it back and ask for a full refund. and the girls over in the eBay forum can probably help you out more, btw. __________________ [no one's giving up quite yet, we've got too much to lose.] [love is a revolution.]

May 16th, 2007, 10:58 AM	#5
Purse-O-Nality Kailey's Mommy Location: Texas	Re: What to do about an Ebay purchase??? - disappointed I paid $33 for it - including $5 shipping, of which it only cost her $.39 to mail to me. I don't even mind spending the $.39 to send it back to her. Actually, I just thought that through again...I guess I do need to ask her for a refund for return postage because I would want to definitely pay for delivery confirmation. I don't want to send it and have her SAY she never received it. I think that's what I am leaning towards doing. I don't want to keep a damaged item. __________________ Kailey's Mommy

May 16th, 2007, 10:59 AM	#6
court811 Member	Re: What to do about an Ebay purchase??? - disappointed yes, this might get moved to the eBay forum. since the seller is being nice, I would just tell her you would like to return it for a full refund. that will be the easiest thing.

May 16th, 2007, 11:01 AM	#8
Betty Boop coach junky Location: Boopsville	Re: What to do about an Ebay purchase??? - disappointed Sorry, I hope it works out for you.

May 16th, 2007, 11:23 AM	#10
noshoepolish Addicted to Coach	Re: What to do about an Ebay purchase??? - disappointed Go to the main TPF Indiex. It's in the second group of boards under Bags, bags, Bags

May 16th, 2007, 11:23 AM	#11
graberg Member	Re: What to do about an Ebay purchase??? - disappointed I've had a few experiences where I've asked to return an item I didn't think met the description and whenever the seller was nice about it, I've always simply paid for the shipping myself. In the long run, it's not that much money and not worth getting into an argument about with the seller when you're getting a full refund of the purchase price. Good luck and let us know how you do.

May 16th, 2007, 11:47 AM	#12
Purse-O-Nality Kailey's Mommy Location: Texas	Re: What to do about an Ebay purchase??? - disappointed Thank you. I just emailed the seller to tell her that I will be returning the item & that I will pay for return shipping and delivery confirmation. I asked her to confirm that once she receives the item, that she will indeed give me a FULL refund (including the initial shipping cost of $5, of which it only cost her $.39 out of pocket). I just want to make sure she's going to give me a FULL refund and not just the ending price of the item itself. I told her that once I receive confirmation from her I will ship the item back to her. I'll keep y'all posted. Thanks for your help!! __________________ Kailey's Mommy

May 16th, 2007, 12:31 PM	#13
lvgodiva Member	Re: What to do about an Ebay purchase??? - disappointed I prefer to return and get full refund coz the condition not as good as her describe __________________ LVGodiva.

May 16th, 2007, 12:40 PM	#14
SOLIDGOLD2 Member	Re: What to do about an Ebay purchase??? - disappointed the fact that you paid 5.00 to ship and it just cost her .39 to mail it would have irked me...hate it when sellers try to profit off shipping charges...i would return it

May 17th, 2007, 09:03 PM	#15
ltwuelfing Member	Re: What to do about an Ebay purchase??? - disappointed just make sure that the $5 refund she was offering is not it... if you say yes to her in writing without clarifying she might use it against you...