[photomj]

Originally Posted by allbrandspls

I sold a bag recently. The bag was in good condition and stated as used. I would like some advice on what i should do as the buyer has said that the bag smells like smoke.
The bag was in a smoke free environment and i do not smoke. It's your words against there's.

Ok. This happened to me as a buyer! Last year I bought a vintage Chanel and the listing did NOT say it was from a smoke free home. When I got the bag, and took it out, it immediately stunk up the entire room it was in! It smelled of smoke, old perfume, moth balls, etc. You couldn't take it out of the dust bag because it would literally stink up whatever room it was in.

I emailed the seller (who sells a LOT of vintage Chanels) and her response was that she had a "very" sensitive nose to smells and she hadn't smelled anything on the bag!

I hadn't asked for my money back and didn't ask to return the purse. She simply blew me off and never responded again.

SIX months later and after using Bag Candies by Lovin' My Bags, and using Baking Soda and sending it to Lovin' My Bags, for not one, but THREE ozone treatments, AFTER all that, when it had been in an open air room for close to a month, the smells finally disappeared!

So, not only myself smelled this smell, but so did my husband, my friends, my SA's at boutiques and the owner of Lovin' My Bags, who was gracious enough not to charge me for the ozone treatments the second and third go around. (She offered a lot more in the way of customer service than the seller of the bag did.)

When I sell a bag, I try to disclose if I smell anything weird on it. I've returned several full price, leather handbags to retail stores just because their leather smelled awful.

I guess there is no "answer" to this. My seller didn't smell anything weird on the bag she sold me. I thought it was completely disgusting and so did a lot of other people. You sold a bag from a smoke free home. Your buyer thinks it smells like smoke....

Maybe, a remedy could be to bring in an impartial third party for their opinion? The buyer could take the bag to a store and ask several people their opinions on the smell?

I don't know...just my two cents! Hopefully you can come to some sort of a resolution.

Good luck.

PS - Maybe send her to LovinMyBags.com? They have a lot of different leather products there.

[susieserb]

PP The seller probably has bad sinuses, LOL.

I wonder? in the item detail should the seller mention nothing pertaining to smell. That way if an issue is being raised the buyer has no recourse towards a partial credit?

I have an item now on eBay, specifiying a smoke free home. I'm tempted to pull that statement and just answer any questions asked from a bidder? What do you guys think?

[lulu3955]

Originally Posted by mmmsc

Very funny, but unfortunately so true these days. Everyone seems to be "allergic," but in most cases, they are allergic to accepting the item they bought and paid for and then later changed their minds about...
Don't forget to put "comes from childfree home"

"comes from a childfree home" ROFL I've seen that phrase allot on eBay these days.

[Rain12]

A while back I bought a shirt on eBay. It said it was new and never worn. When I got it it smelled like perfume, and the sleeves where slightly dirty. I decided not to get all upset about it, washed the shirt and forgot about it. Of course you can't throw a bag in the washer, but I bet if you hang it outside for a day, a lot of the smell will be gone. That seems to work for me and my bags if I have been out to a party/bar or something where people smoke. Maybe you should suggest the buyer does that to see if it helps.

[mmmsc]

Originally Posted by allbrandspls

Does that mean i'll have to put in all my auctions
"child free home"
"smoke free home"
" pet free home"
"dust free home"
what else it's ridiculous

Paypal sucks if thy side the buyer.Anyone can make up any excuse and still win the dispute.

That is exactly what they are doing! Making up stuff to make up for their buyer's remorse.

[allbrandspls]

Originally Posted by photomj

Ok. This happened to me as a buyer! Last year I bought a vintage Chanel and the listing did NOT say it was from a smoke free home. When I got the bag, and took it out, it immediately stunk up the entire room it was in! It smelled of smoke, old perfume, moth balls, etc. You couldn't take it out of the dust bag because it would literally stink up whatever room it was in.

I emailed the seller (who sells a LOT of vintage Chanels) and her response was that she had a "very" sensitive nose to smells and she hadn't smelled anything on the bag!

I hadn't asked for my money back and didn't ask to return the purse. She simply blew me off and never responded again.

SIX months later and after using Bag Candies by Lovin' My Bags, and using Baking Soda and sending it to Lovin' My Bags, for not one, but THREE ozone treatments, AFTER all that, when it had been in an open air room for close to a month, the smells finally disappeared!

So, not only myself smelled this smell, but so did my husband, my friends, my SA's at boutiques and the owner of Lovin' My Bags, who was gracious enough not to charge me for the ozone treatments the second and third go around. (She offered a lot more in the way of customer service than the seller of the bag did.)

When I sell a bag, I try to disclose if I smell anything weird on it. I've returned several full price, leather handbags to retail stores just because their leather smelled awful.

I guess there is no "answer" to this. My seller didn't smell anything weird on the bag she sold me. I thought it was completely disgusting and so did a lot of other people. You sold a bag from a smoke free home. Your buyer thinks it smells like smoke....

Maybe, a remedy could be to bring in an impartial third party for their opinion? The buyer could take the bag to a store and ask several people their opinions on the smell?

I don't know...just my two cents! Hopefully you can come to some sort of a resolution.

Good luck.

PS - Maybe send her to LovinMyBags.com? They have a lot of different leather products there.

I'm sorry this has happened to you.
But it seems so weird, i've never smoked nor does anyone else in the house smokes. Nor have i taken the bag out to any smokey places.
If that was the case, why doesn't all my other goods i've sold on eBay not smell of smoke? I've got 100% feedback, no issues at all.
I was going to suggest i pay for loving ozone treatment out of my expense. I think i'm being generous here....even though it's not my fault.
If she doesn't agree to that i would assume it's buyers remorse.

[allbrandspls]

Originally Posted by Rain12

A while back I bought a shirt on eBay. It said it was new and never worn. When I got it it smelled like perfume, and the sleeves where slightly dirty. I decided not to get all upset about it, washed the shirt and forgot about it. Of course you can't throw a bag in the washer, but I bet if you hang it outside for a day, a lot of the smell will be gone. That seems to work for me and my bags if I have been out to a party/bar or something where people smoke. Maybe you should suggest the buyer does that to see if it helps.

I've already addressed that issue in the first email. I suggested everything under the sun and still refused.

[photomj]

Originally Posted by allbrandspls

I'm sorry this has happened to you.
But it seems so weird, i've never smoked nor does anyone else in the house smokes. Nor have i taken the bag out to any smokey places.
If that was the case, why doesn't all my other goods i've sold on eBay not smell of smoke? I've got 100% feedback, no issues at all.
I was going to suggest i pay for loving ozone treatment out of my expense. I think i'm being generous here....even though it's not my fault.
If she doesn't agree to that i would assume it's buyers remorse.

Good luck with it. If you know you're in the "right" I wouldn't offer to pay for a service...

Or, have her send the bag to Lovin' My Bags and if Barbara thinks the bag needs the ozone treatment, then pay for the service. There is your impartial third party! That seems fair to both sides.

[mmmsc]

This is what I recently put in my listings:

I also want to address the latest trend of smoke-free, pet free, dust-free, child-free requirements. I do not smoke and I do not have pets. My children are grown. If you have issues with allergies, or if you are going to later claim that a postal delivery person may have smoked in the van while this bag was being delivered to you, please don't bid. FINAL SALE!!!

[allbrandspls]

Originally Posted by mmmsc

This is what I recently put in my listings:

I also want to address the latest trend of smoke-free, pet free, dust-free, child-free requirements. I do not smoke and I do not have pets. My children are grown. If you have issues with allergies, or if you are going to later claim that a postal delivery person may have smoked in the van while this bag was being delivered to you, please don't bid. FINAL SALE!!!

Touche!The things we have to go thru to sell a bag. Sounds awesome, good luck with sale.

[onegirlcreative]

Originally Posted by mmmsc

This is what I recently put in my listings:

I also want to address the latest trend of smoke-free, pet free, dust-free, child-free requirements. I do not smoke and I do not have pets. My children are grown. If you have issues with allergies, or if you are going to later claim that a postal delivery person may have smoked in the van while this bag was being delivered to you, please don't bid. FINAL SALE!!!

Good one.

Let's just hope, however, that potential bidders will even bother to read it. Ugh!!!

[mmmsc]

Originally Posted by onegirlcreative

Good one.

Let's just hope, however, that potential bidders will even bother to read it. Ugh!!!

That does seem to be a problem (people actually reading the listing and all your selling requirements.) Half the time they ignore all your hard work in explaining meticulously what your terms are or even what the description of the item is ...

[coachfreak]

Originally Posted by mmmsc

This is what I recently put in my listings:

I also want to address the latest trend of smoke-free, pet free, dust-free, child-free requirements. I do not smoke and I do not have pets. My children are grown. If you have issues with allergies, or if you are going to later claim that a postal delivery person may have smoked in the van while this bag was being delivered to you, please don't bid. FINAL SALE!!!

LOL... I got a good laugh out of this.

[AFewItems]

Originally Posted by allbrandspls

Does that mean i'll have to put in all my auctions
"child free home"
"smoke free home"
" pet free home"
"dust free home"
what else it's ridiculous

Paypal sucks if thy side the buyer.Anyone can make up any excuse and still win the dispute.

Doesn't matter what you put, a buyer can return anything within 30 days of reciept and file a Paypal claim and Paypal will issue the refund.

To answer the original question, "What rights do I have as a seller?"
None.

[mmmsc]

Originally Posted by AFewItems

Doesn't matter what you put, a buyer can return anything within 30 days of reciept and file a Paypal claim and Paypal will issue the refund.

To answer the original question, "What rights do I have as a seller?"
None.

Yes I fear you what you say is absolutely true. Just had a buyer who bought a vintage Balenciaga coin purse; she wanted to return it because it was "worn." (duh... it's from 2006 and it is chevre, crinkly goat leather and this is what Bal looks like!!! - not to mention I posted several very clear pictures of the actual coin purse in my listing)She did not hesitate to say she would file a Paypal claim for "not as described" if I did not refund her the price of the item plus the shipping both ways!!! And the damn thing is, she would probably win it --not because item was not as described (untrue), but because PP is on the buyers' side. I actually called PP about this and the agent said they "don't look at pictures" and all but said PP refunded buyers no matter what these days...
Sellers are screwed if the buyer is not happy for ANY reason, including buyer's remorse. Which is exactly what this was. (I read on her own listing for a bag that she was "desperately trying to raise money" for house taxes or some such.) She should not have bought my $195.00 (retails for a lot more) coin purse if that was the case! I refunded her -- what could I do?? And I can't even leave neg FB to warn other sellers about this deadbeat.She'll probably leave ME neg FB! What an unbalanced world eBay has created.