USPS/Customs Form and Australia/eBay Item?

IHeartCoach · Aug 12th, 2007, 05:31 PM

Ok so I have recently sold an LV Vernis Cles to a person in Australia.

I sent it via USPS but forgot to insure it. I did have to fill out a customs form and on there I just put "wallet". I shipped it on the 31st of July. It's now the 12th of August. I am afraid that it might have gotten lost? Or they are holding it because of fakes and crap! How would I find that out?

How long does it usually take to get an item from USA to Aus?! And would the website with the tracking info update once it had reached customs or only once it's delivered?

Anyone have any clues? I'm just so scared that it's lost and that's $200+! I am sooooo stupid that I didn't insure it I was just in such a hurry that day!

katmb · Aug 12th, 2007, 05:39 PM

I wouldn't worry yet. Since the post office eliminated surface mail, international air mail has been overwhelmed, and lots of packages are taking longer to arrive.

csssaunt · Aug 12th, 2007, 05:46 PM

You have nothing to worry about yet. First, how did you send it? Express mail includes $100 worth of insurance. If you sent it air mail they tell you to expect 10 business days for delivery.

Try this..put the customs number..both numbers and letters into the usps.com track and confirm. Sometimes that works to track a package.

Lee69 · Aug 12th, 2007, 05:53 PM

If it's via Global Express it should be trackable and should reach the buyer within 5 working days.Priority is not trackable and should take 7-10 working days. The longest I've to wait for my parcel is 2 weeks. I don't think the custom's holding it as it's not over 1K and they would have send a letter to the receiver about it if it has been held. Hopefully it's on it's way.

IHeartCoach · Aug 13th, 2007, 08:05 AM

Quote:

Originally Posted by Lee69

If it's via Global Express it should be trackable and should reach the buyer within 5 working days.Priority is not trackable and should take 7-10 working days. The longest I've to wait for my parcel is 2 weeks. I don't think the custom's holding it as it's not over 1K and they would have send a letter to the receiver about it if it has been held. Hopefully it's on it's way.

Thanks for telling me this. I just sent it regular parcel I believe.

I know how to track them and I have put the customs ID in there but it just says it was accepted at my post office.

csssaunt · Aug 13th, 2007, 11:21 AM

Quote:

Originally Posted by IHeartCoach

Thanks for telling me this. I just sent it regular parcel I believe.

I know how to track them and I have put the customs ID in there but it just says it was accepted at my post office.

Good Morning, Iheartcoach! That is good news...it means it is trackable by Customs Number. Is the buyer bugging you? If so, you can tell them that the package is still within the time frame for delivery. You can also supply the customs number---It shows you mailed it and their customs office can find the package by use of this number. Chances are excellent it is still in processing.

Lvbabydoll · Aug 13th, 2007, 02:56 PM

Yeah I agree, it's probably still in transit. It does take awhile.

IHeartCoach · Aug 13th, 2007, 10:55 PM

Not not bugging at all I am just worred. I sent them the customs number too.

I just get worried easily.

Thanks.

Jen Loves LV · Aug 13th, 2007, 11:00 PM

USPS says it can take up to 30 days to deliver a package internationally, they won't even begin to worry until that late! They can do a trace for you if you ask them, I've had it done, they even printed it up for me.

Jill · Aug 13th, 2007, 11:01 PM

I shipped to AUSTRALIA today too.I was told its the ONLY country they will NOT guarantee USPS express mail with in the 3-5 day delivery period.Sounds like Australia takes a LONG time to get their mail.So I wouldnt worry
On the Other hand..I did ship a Chanel to Australia last month..was there within a week....Using EXPRESS USPS(NOT GLOBAL)

IHeartCoach · Aug 21st, 2007, 06:17 AM

So here is the update! IT's GONE!

This is from the buyer:

"Hello,

Yesterday, I just received the letter from my local post office and I went
there this morning post office manager show me the parcel that has been put
it in plastic bag. The parcel was damage and Louis Vuitton purse was lost.
He said the parcel has been send as damage parcel since from US. So I'm
really distressing when I saw the parcel has been ripping off and I'm
waiting for it to arrive for nearly half month. I'm so disappointed with US
staff International post office, because I think they has stolen the good
from the parcel and as you wrote on customs declaration description "wallet"
that might be a sign.. So just want you to know and what a shame that the
parcel was not insure!!"

What should I can I do? Ugh!

Also, I have just sold another item and they are in singapore but since this has happended I don't want to go through with that sale and would rather ship in the USA. What can I do about that or say to them?

Grr HELP!

rupbasoli · Aug 21st, 2007, 06:51 AM

Hi, I have received MANY packages from US, UK, Germany and have never had a problem. Some arrived in the promised time others a little later. Ask for a photo of the parcel.
Did the buyer pay for insurance? Did you offer and forget? Did you offer and they declined? This could may a difference to your next step.
I have just bought a leather jacket from eBay from the US. I was offered two types of postage, normal and express with ins. Second was more expensive but I chose it.

Good luck!

ntegragsr93 · Aug 21st, 2007, 12:50 PM

i hope you got insurance b/c if they file a paypal dispute for item not received i think you'll lose. it is up to the sender to make sure the item gets to the buyer.

also, never send to a UNCONFIRMED address b/c you'll automatically lose as a seller b/c you are not covered under paypal's policy.

if a buyer has an unconfirmed or uncomfirmable address use googlecheckout or bidpay to accept funds

CynthiaNYC · Aug 21st, 2007, 01:36 PM

Well, honestly, you forgot to insure it and it's not the buyer's fault (and if she paid for insurance, she has every right to be upset with you).

As long as the buyer can PROVE what she is saying, via documentation from the Australian PO, I think you're probably out both the money and the wallet. The only thing I can think of to do in good conscience is to refund her. And never forget insurance again.

noshoepolish · Aug 21st, 2007, 02:11 PM

Ask the buyer to take photos of the package & to take a picture of the letter and e-mail them to you. Once you are sure the buyer is being truthful, refund her. Unfortunately that's business. I just recently started requiring insurance on almost everything I sell over about $50.

Aug 12th, 2007, 05:31 PM	#1
IHeartCoach ♥IHeartVuitton♥ Location: New York	USPS/Customs Form and Australia/Ebay Item? Ok so I have recently sold an LV Vernis Cles to a person in Australia. I sent it via USPS but forgot to insure it. I did have to fill out a customs form and on there I just put "wallet". I shipped it on the 31st of July. It's now the 12th of August. I am afraid that it might have gotten lost? Or they are holding it because of fakes and crap! How would I find that out? How long does it usually take to get an item from USA to Aus?! And would the website with the tracking info update once it had reached customs or only once it's delivered? Anyone have any clues? I'm just so scared that it's lost and that's $200+! I am sooooo stupid that I didn't insure it I was just in such a hurry that day! __________________ My Collection: Mono Speedy 30 Pre-Loved Black MC Speedy Mono Zippy Coin Wallet Wishlist: Zippy Wallet- Black MC/Mono Violette Insolite Wallet Galliera PM

Aug 12th, 2007, 05:39 PM	#2
katmb Member	Re: USPS/Customs Form and Australia/Ebay Item? I wouldn't worry yet. Since the post office eliminated surface mail, international air mail has been overwhelmed, and lots of packages are taking longer to arrive.

Aug 12th, 2007, 05:46 PM	#3
csssaunt Member	Re: USPS/Customs Form and Australia/Ebay Item? You have nothing to worry about yet. First, how did you send it? Express mail includes $100 worth of insurance. If you sent it air mail they tell you to expect 10 business days for delivery. Try this..put the customs number..both numbers and letters into the usps.com track and confirm. Sometimes that works to track a package.

Aug 12th, 2007, 05:53 PM	#4
Lee69 Moderator Location: OZ	Re: USPS/Customs Form and Australia/Ebay Item? If it's via Global Express it should be trackable and should reach the buyer within 5 working days.Priority is not trackable and should take 7-10 working days. The longest I've to wait for my parcel is 2 weeks. I don't think the custom's holding it as it's not over 1K and they would have send a letter to the receiver about it if it has been held. Hopefully it's on it's way.

Aug 13th, 2007, 02:56 PM	#7
Lvbabydoll ♥'s Cupcakes Location: California	Re: USPS/Customs Form and Australia/Ebay Item? Yeah I agree, it's probably still in transit. It does take awhile. __________________ My Collection!(slideshows on p. 95). My other addiction-Juicy Couture charms! (posts 1779, 1780) Please visit my Etsy site, www.RitzeeRebel.etsy.com (or here for more pics) for my felt pins!

Aug 13th, 2007, 10:55 PM	#8
IHeartCoach ♥IHeartVuitton♥ Location: New York	Re: USPS/Customs Form and Australia/Ebay Item? Not not bugging at all I am just worred. I sent them the customs number too. I just get worried easily. Thanks. __________________ My Collection: Mono Speedy 30 Pre-Loved Black MC Speedy Mono Zippy Coin Wallet Wishlist: Zippy Wallet- Black MC/Mono Violette Insolite Wallet Galliera PM

Aug 13th, 2007, 11:00 PM	#9
Jen Loves LV Member Location: Oregon	Re: USPS/Customs Form and Australia/Ebay Item? USPS says it can take up to 30 days to deliver a package internationally, they won't even begin to worry until that late! They can do a trace for you if you ask them, I've had it done, they even printed it up for me.

Aug 13th, 2007, 11:01 PM	#10
Jill	Re: USPS/Customs Form and Australia/Ebay Item? I shipped to AUSTRALIA today too.I was told its the ONLY country they will NOT guarantee USPS express mail with in the 3-5 day delivery period.Sounds like Australia takes a LONG time to get their mail.So I wouldnt worry On the Other hand..I did ship a Chanel to Australia last month..was there within a week....Using EXPRESS USPS(NOT GLOBAL)

Aug 21st, 2007, 06:17 AM	#11
IHeartCoach ♥IHeartVuitton♥ Location: New York	Re: USPS/Customs Form and Australia/Ebay Item? So here is the update! IT's GONE! This is from the buyer: "Hello, Yesterday, I just received the letter from my local post office and I went there this morning post office manager show me the parcel that has been put it in plastic bag. The parcel was damage and Louis Vuitton purse was lost. He said the parcel has been send as damage parcel since from US. So I'm really distressing when I saw the parcel has been ripping off and I'm waiting for it to arrive for nearly half month. I'm so disappointed with US staff International post office, because I think they has stolen the good from the parcel and as you wrote on customs declaration description "wallet" that might be a sign.. So just want you to know and what a shame that the parcel was not insure!!" What should I can I do? Ugh! Also, I have just sold another item and they are in singapore but since this has happended I don't want to go through with that sale and would rather ship in the USA. What can I do about that or say to them? Grr HELP! __________________ My Collection: Mono Speedy 30 Pre-Loved Black MC Speedy Mono Zippy Coin Wallet Wishlist: Zippy Wallet- Black MC/Mono Violette Insolite Wallet Galliera PM

Aug 21st, 2007, 06:51 AM	#12
rupbasoli Member	Re: USPS/Customs Form and Australia/Ebay Item? Hi, I have received MANY packages from US, UK, Germany and have never had a problem. Some arrived in the promised time others a little later. Ask for a photo of the parcel. Did the buyer pay for insurance? Did you offer and forget? Did you offer and they declined? This could may a difference to your next step. I have just bought a leather jacket from eBay from the US. I was offered two types of postage, normal and express with ins. Second was more expensive but I chose it. Good luck!

Aug 21st, 2007, 12:50 PM	#13
ntegragsr93 Member Location: VA	Re: USPS/Customs Form and Australia/Ebay Item? i hope you got insurance b/c if they file a paypal dispute for item not received i think you'll lose. it is up to the sender to make sure the item gets to the buyer. also, never send to a UNCONFIRMED address b/c you'll automatically lose as a seller b/c you are not covered under paypal's policy. if a buyer has an unconfirmed or uncomfirmable address use googlecheckout or bidpay to accept funds

Aug 21st, 2007, 01:36 PM	#14
CynthiaNYC Member	Re: USPS/Customs Form and Australia/Ebay Item? Well, honestly, you forgot to insure it and it's not the buyer's fault (and if she paid for insurance, she has every right to be upset with you). As long as the buyer can PROVE what she is saying, via documentation from the Australian PO, I think you're probably out both the money and the wallet. The only thing I can think of to do in good conscience is to refund her. And never forget insurance again. __________________ IT'S TWINS!!! Come see my babies! http://forum.purseblog.com/pregnancy...ml#post4871898

Aug 21st, 2007, 02:11 PM	#15
noshoepolish Addicted to Coach	Re: USPS/Customs Form and Australia/Ebay Item? Ask the buyer to take photos of the package & to take a picture of the letter and e-mail them to you. Once you are sure the buyer is being truthful, refund her. Unfortunately that's business. I just recently started requiring insurance on almost everything I sell over about $50.