I am so happy it worked out for you!

WOW Great news Prizee, I am so happy for you and I agree you handled yourself with class... so happy for you

Thank you, katieny and bellabags23, for your kind words!

One thing I would like to add is that if anyone has a problem with UPS and has difficulty getting info from them, tweet about it and @UPS!

I did that and they tweet back asking me to send info to follow up via email. Then they did email me back and explained what was happening at that time. I asked them back about a term they used that I didn't understand. They emailed back to explain. They said they would continue to monitor the tracking number and send me follow up email. I didn't expect that they would. But one day after Bal emailed me that they have refunded me, UPS did email to inform me the claim was issued. I'm very impressed by their social media customer relation!

Originally Posted by prizee

Hi guys, I was so stressed! I got a call today from a staff at Balenciaga online store. She told me that she received my return package BUT there is NO bag in the box!!! She asked if I forgot to put the bag in the box, which I did not. I came back to my apartment after work to check again and, of course, it is nowhere to be found. I asked her if there is any damage on the box and she said no. So does this mean somebody at UPS cut open my package, take the Bal box off, remove the bag AND repacked it? Oh. My. God. She said she will contact UPS and start an investigation. But I don't know if they are going to refund my money or not. It's a 2011 Black RH Work so it's expensive and I have been hoping to get that money back to get another Bal bag I have my eyes on. Has this ever happened to anyone before? What was the result? What do you think I should do next? Please help! Thank you very much!

Hi Prizee,
How can I PM you...? I hope you can help me.. I feel for you regarding this incident. I hope I can ask some questions if you don't mind. Thanks.

This saga reminds me of one I had with a phone company. Long story short I did not take delivery of a new iPhone but the phone company was charging me for the account for a full 6 months before 'someone' in their warehouse found the returned phone and the account was cancelled. Companies do make stuff ups, it can be extremely tedious to sort them out when it happens.