Unreasonable buyer, please help!!!

lovingmybags · Aug 1st, 2008, 06:10 PM

Okay, so I mailed out the item on the 17th; as it is heavy I used Parcel Post, which still cost me $20

, and today the buyer filed a dispute with Paypal that froze my account with negative balance! She asked me before purchasing how long it would take for her to receive her item; I said a week to two weeks, but I forgot to mention that in some cases it can even take up to three. She emailed today saying that she's waited way too long and wants her money back, but the item is still on the way!

My negligence in forgetting to add tracking on this one; I only have the postal receipt, now what should I do???!!! I also have auctions I won that I need to pay for too, but if I add funds into Paypal to unfreeze the account then she may take both the money and the item when it arrives! Please advise on possible measures I can take, I'm so upset I don't even know what to think!

Granted, the item sold for about $125, so it's not an irreparable loss, but still...

onegirlcreative · Aug 1st, 2008, 06:23 PM

First of all, have you provided any tracking information to PP? If not, perhaps you should so you can prove that it has in fact, been shipped. I think they are freezing your funds because unfortunately there are too many sellers out there who don't ship anything. Perhaps by showing that you have in fact shipped the item, like you said you have the receipt, then that will make them unfreeze your funds.

Unfortunately, I don't have any experience with funds being frozen in my PP account. So I apologize if I'm not recommending the correct method.

Hang in there.

candac3mari3 · Aug 1st, 2008, 06:32 PM

Quote:

Originally Posted by lovingmybags

Okay, so I mailed out the item on the 17th; as it is heavy I used Parcel Post, which still cost me $20

, and today the buyer filed a dispute with Paypal that froze my account with negative balance! She asked me before purchasing how long it would take for her to receive her item; I said a week to two weeks, but I forgot to mention that in some cases it can even take up to three. She emailed today saying that she's waited way too long and wants her money back, but the item is still on the way!

My negligence in forgetting to add tracking on this one; I only have the postal receipt, now what should I do???!!! I also have auctions I won that I need to pay for too, but if I add funds into Paypal to unfreeze the account then she may take both the money and the item when it arrives! Please advise on possible measures I can take, I'm so upset I don't even know what to think!

Granted, the item sold for about $125, so it's not an irreparable loss, but still...

sounds like the buyer I'm dealing with, what's her eBay id? pm it to me please

gro3602 · Aug 1st, 2008, 06:58 PM

I guess this is a good lesson!

ALWAYS ship w/ tracking and signature.

It's worth the extra dollars in the long run.......

Anyway, perhaps scan your receipt and email to the buyer and paypal as proof of shipment.

lovingmybags · Aug 1st, 2008, 07:06 PM

^I wasn't trying to save money; something came up and so I can't believe I forgot...now I guess the only thing I can do is to curse my negligence.

candac3mari3 · Aug 1st, 2008, 07:08 PM

Quote:

Originally Posted by lovingmybags

^I wasn't trying to save money; something came up and so I can't believe I forgot...now I guess the only thing I can do is to curse my negligence.

double check, i thought I didn't buy insurance or pay for signature confirmation but I did!!

lovingmybags · Aug 1st, 2008, 07:11 PM

Just checked and no luck on this one, thank you very much for your suggestion though!

lovingmybags · Aug 1st, 2008, 07:15 PM

Should I escalate to a claim? Can I send in a scan of my receipt to Paypal when this case has not been heightened to a claim yet?

coachfreak · Aug 1st, 2008, 07:31 PM

unfortunately if you can't show the item as delivered when it is delivered they could keep the item and the refund that Paypal will surely give her. Did you insure it?

lovingmybags · Aug 1st, 2008, 07:37 PM

No, I didn't put anything on it

I can't believe I didn't! Now I really feel like crying. So this is a hopeless fight even if I send in my receipt as proof of shipment?

freckled · Aug 2nd, 2008, 01:15 AM

this seems to be happening alot...and paypal usually goes with the buyer i am finding out the hard way myself. while mine was only 22 bucks in all, still it is the principle here...I am done with eBay and paypal before it costs me any more!!

freckled · Aug 2nd, 2008, 01:17 AM

hey there girl...I was gonna do the same with with my receipt...what is up with these buyers?!? why does the burden of proof fall on the sellers....especially when the buyers dont buy dc or insurance?!?!?!?!? i hate to say this but they didnt even ask to see the receipt i had...

Quote:

Originally Posted by lovingmybags

No, I didn't put anything on it

I can't believe I didn't! Now I really feel like crying. So this is a hopeless fight even if I send in my receipt as proof of shipment?

skigirl73 · Aug 2nd, 2008, 01:43 AM

If there's no tracking PayPal will automatically side with her. Unfortunately she could literally receive and keep the item and if she still pursues the PP dispute, have her money back too. For anything under $250 PP requires a delivery confirmation, and $250 and over a signature confirmation. You may be out your money and your item. Hopefully she gets it and is honest and drops the PP dispute.

lovingmybags · Aug 2nd, 2008, 01:44 AM

^^I know! It's so unfair...and as it was a massive package, can you imagine the cost of the dc and insurance if I were to pay for it myself? I was already selling the item for way less than it is worth, and now this...

I think I'm just going to drop selling altogether now, and if I do sell occasionally, I'm going to require the buyer to purchase insurance and dc, otherwise I'm just not going to ship. It would be so much better to be left with at least the item than none at all!

lovingmybags · Aug 2nd, 2008, 01:52 AM

^^That's what I was hoping too, when I calmed down and reasoned carefully I found that to be the only possible choice. I just hope she doesn't escalate the dispute to a claim immediately, so that if there's a few days the item may just show up by itself...and then I can only trust in her honesty.

Aug 1st, 2008, 06:10 PM	#1
lovingmybags Member	Unreasonable buyer, please help!!! Okay, so I mailed out the item on the 17th; as it is heavy I used Parcel Post, which still cost me $20 , and today the buyer filed a dispute with Paypal that froze my account with negative balance! She asked me before purchasing how long it would take for her to receive her item; I said a week to two weeks, but I forgot to mention that in some cases it can even take up to three. She emailed today saying that she's waited way too long and wants her money back, but the item is still on the way! My negligence in forgetting to add tracking on this one; I only have the postal receipt, now what should I do???!!! I also have auctions I won that I need to pay for too, but if I add funds into Paypal to unfreeze the account then she may take both the money and the item when it arrives! Please advise on possible measures I can take, I'm so upset I don't even know what to think! Granted, the item sold for about $125, so it's not an irreparable loss, but still...

Aug 1st, 2008, 06:23 PM	#2
onegirlcreative Bond Girls R Easy Location: My loft in front of the computer!	First of all, have you provided any tracking information to PP? If not, perhaps you should so you can prove that it has in fact, been shipped. I think they are freezing your funds because unfortunately there are too many sellers out there who don't ship anything. Perhaps by showing that you have in fact shipped the item, like you said you have the receipt, then that will make them unfreeze your funds. Unfortunately, I don't have any experience with funds being frozen in my PP account. So I apologize if I'm not recommending the correct method. Hang in there. __________________ One Girl Creative :: Graphic Design :: Pop Art :: www.onegirlcreative.com

Aug 1st, 2008, 06:58 PM	#4
gro3602 BAL RAOKVILLE Location: shhhhhhhh	I guess this is a good lesson! ALWAYS ship w/ tracking and signature. It's worth the extra dollars in the long run....... Anyway, perhaps scan your receipt and email to the buyer and paypal as proof of shipment. __________________ Guide on wholesale scams! Exposing "Wholesale" websites that sell counterfeits !! Monaco-babe, aka paparazzi-girl, aka moda-da, aka fashionanyone has been MIA for a year now. Is she in a French Jail? http://www.moda-davictims.com/

Aug 1st, 2008, 07:31 PM	#9
coachfreak MUST HAVE TATTERSALL Location: Anywhere there is Coach :)	unfortunately if you can't show the item as delivered when it is delivered they could keep the item and the refund that Paypal will surely give her. Did you insure it? __________________ Card carrying member of Coachaholics Anonymous Have you seen my collection??? http://forum.purseblog.com/your-bag-...on-202157.html Desperately trying to be good

Aug 2nd, 2008, 01:15 AM	#11
freckled Member Location: nj	this seems to be happening alot...and paypal usually goes with the buyer i am finding out the hard way myself. while mine was only 22 bucks in all, still it is the principle here...I am done with eBay and paypal before it costs me any more!! __________________

Aug 1st, 2008, 07:06 PM	#5
lovingmybags Member	^I wasn't trying to save money; something came up and so I can't believe I forgot...now I guess the only thing I can do is to curse my negligence.

Aug 1st, 2008, 07:11 PM	#7
lovingmybags Member	Just checked and no luck on this one, thank you very much for your suggestion though!

Aug 1st, 2008, 07:15 PM	#8
lovingmybags Member	Should I escalate to a claim? Can I send in a scan of my receipt to Paypal when this case has not been heightened to a claim yet?

Aug 1st, 2008, 07:37 PM	#10
lovingmybags Member	No, I didn't put anything on it I can't believe I didn't! Now I really feel like crying. So this is a hopeless fight even if I send in my receipt as proof of shipment?

Aug 2nd, 2008, 01:43 AM	#13
skigirl73 Member Location: Denver, CO	If there's no tracking PayPal will automatically side with her. Unfortunately she could literally receive and keep the item and if she still pursues the PP dispute, have her money back too. For anything under $250 PP requires a delivery confirmation, and $250 and over a signature confirmation. You may be out your money and your item. Hopefully she gets it and is honest and drops the PP dispute. __________________ 20% off Xengevity for tPF members. Contact me to find out how. www.myxengevity.com/vickibruno

Aug 2nd, 2008, 01:44 AM	#14
lovingmybags Member	^^I know! It's so unfair...and as it was a massive package, can you imagine the cost of the dc and insurance if I were to pay for it myself? I was already selling the item for way less than it is worth, and now this... I think I'm just going to drop selling altogether now, and if I do sell occasionally, I'm going to require the buyer to purchase insurance and dc, otherwise I'm just not going to ship. It would be so much better to be left with at least the item than none at all!

Aug 2nd, 2008, 01:52 AM	#15
lovingmybags Member	^^That's what I was hoping too, when I calmed down and reasoned carefully I found that to be the only possible choice. I just hope she doesn't escalate the dispute to a claim immediately, so that if there's a few days the item may just show up by itself...and then I can only trust in her honesty.