Unable to file a dispute? (Paypal)

finzup · May 15th, 2007, 11:26 AM

Ok so I won something and waited and waited for it to arrive, and it never did. Seller is uncooperative. I have waited over 15 days so I filed a dispute with eBay. Ebay directed me to paypal. I filled in all the details and it seemed to be fine.
Then, I get this email from paypal:

Dear katie ***,

Unfortunately, we are temporarily unable to process your merchandise
dispute at this time. You will be promptly notified via email at the time
you are able to file your dispute. Please note that merchandise disputes
may only be filed by you through the PayPal website for security reasons.
Therefore, you will not be able to expedite the process via phone. Please
accept our apologies, as we value your continue business with PayPal. We
appreciate your cooperation and understanding in this matter.

Please do not reply to this e-mail. Mail sent to this address will not be
received and therefore, not answered. For assistance, log in to your PayPal
account and click the "Help" link in the footer of any page. If your
inquiry is regarding an existing claim, log in to your PayPal account and
click the pink Service Center link.

Sincerely,
PayPal Protection Services Department
Anyone know what this means?? Why wouldn't I be able to file a dispute? I have an old dispute from 2002 and that's it. My address is confirmed. Thanks,

finzup · May 15th, 2007, 11:33 AM

Ok I just re did the dispute and it seems to have gone through this time.
weird.
OK well it looks like I'm all set ..

mooks · May 15th, 2007, 12:11 PM

Site was acting up earlier

May 15th, 2007, 11:26 AM	#1
finzup Addicted Belenista! Location: The BE RAOK Island	Unable to file a dispute? (Paypal) Ok so I won something and waited and waited for it to arrive, and it never did. Seller is uncooperative. I have waited over 15 days so I filed a dispute with eBay. Ebay directed me to paypal. I filled in all the details and it seemed to be fine. Then, I get this email from paypal: Dear katie *, Unfortunately, we are temporarily unable to process your merchandise dispute at this time. You will be promptly notified via email at the time you are able to file your dispute. Please note that merchandise disputes may only be filed by you through the PayPal website for security reasons. Therefore, you will not be able to expedite the process via phone. Please accept our apologies, as we value your continue business with PayPal. We appreciate your cooperation and understanding in this matter. Please do not reply to this e-mail. Mail sent to this address will not be received and therefore, not answered. For assistance, log in to your PayPal account and click the "Help" link in the footer of any page. If your inquiry is regarding an existing claim, log in to your PayPal account and click the pink Service Center link. Sincerely, PayPal Protection Services Department Anyone know what this means?? Why wouldn't I be able to file a dispute? I have an old dispute from 2002 and that's it. My address is confirmed. Thanks, __________________ "Indecision may or may not be my problem..." What I think about sometimes @ http://finzup.blogspot.com**

May 15th, 2007, 11:33 AM	#2
finzup Addicted Belenista! Location: The BE RAOK Island	Re: Unable to file a dispute? (Paypal) Ok I just re did the dispute and it seems to have gone through this time. weird. OK well it looks like I'm all set .. __________________ "Indecision may or may not be my problem..." What I think about sometimes @ http://finzup.blogspot.com

May 15th, 2007, 12:11 PM	#3
mooks Cool Britannia! Location: On The Thames	Re: Unable to file a dispute? (Paypal) Site was acting up earlier __________________