This is why I am NEVER selling intl' again!!!

LouisLady · Jul 4th, 2008, 04:02 PM

I knew this would happen sooner or later. I read all the posts on here of all the horror stories and learned to not sell high ticket items on eBay. I've been selling on ebay for a few short years now and limit my bidders to US and maybe sometimes Canada..and very rare to offer bidders internationally.

I listed a few limited edition MAC lipglosses in MAY..had a buyer buy 2 of them from Brazil. This time I opened the auction to EVERYONE worldwide in hoping to get higher bids.

They spent close to $40.

Item shipped off together the next day they paid.

And todayyyy..its been almost 2 months since this sale, I sign into my eBay & they claim they never received it and opened a dispute on ebay.

ARGH! I just woke up and this made me so angry. I dont know if its because this buyer cant speak ENGLISH to message me and ask if the stuffs been sent or not. NOTHING!

$40 isn't a whole lot compared to what others have lost on eBay. But $40 is a small chunk for me especially now days! :(

They haven't filed a dispute with pay pal, thank goodness. Hopefully its because they dont know how and perhaps I'll just deal with a negative feedback or something.

moi et mes sacs · Jul 4th, 2008, 04:11 PM

Hi, did you send with delivery confirmation?

LouisLady · Jul 4th, 2008, 04:16 PM

Unforunately NOT! It went via usps 1st class so no D.C. :( Not sure if you're from the U.S, but if you send something internationally and it goes by regular mail, theres no proof. So it gets sent off and just corss your fingers to hope it gets there or at least hope the buyer is honest in receiving it.

I have no proof.

redney · Jul 4th, 2008, 04:26 PM

Unfortunately by sending the items USPS first class (without tracking, delivery confirmation and even insurance) it is your word vs. your buyer's and she'll likely win the dispute because you cannot prove you sent it or that it was delivered.

I'm sorry for this, Louis Lady, but I don't think this should deter you from selling/shipping internationally again. Just use USPS EMS with tracking, insurance, delivery confirmation and even signature confirmation to protect yourself next time. Even for smaller amounts, it's important to protect yourself in the event of this type of dispute.

ETA: I don't mean to offend you but I think it's rude to assume that non-US buyers cannot speak English to communicate with you. Remember she read your auction (presumably written in English, right?) when she bought the items. And English is one of the most spoken 2nd, 3rd or even 4th, 5th, etc. languages (in addition to someone's native language) on the planet.

LouisLady · Jul 4th, 2008, 04:45 PM

Quote:

Originally Posted by redney

Unfortunately by sending the items USPS first class (without tracking, delivery confirmation and even insurance) it is your word vs. your buyer's and she'll likely win the dispute because you cannot prove you sent it or that it was delivered.

I'm sorry for this, Louis Lady, but I don't think this should deter you from selling/shipping internationally again. Just use USPS EMS with tracking, insurance, delivery confirmation and even signature confirmation to protect yourself next time. Even for smaller amounts, it's important to protect yourself in the event of this type of dispute.

ETA: I don't mean to offend you but I think it's rude to assume that non-US buyers cannot speak English to communicate with you. Remember she read your auction (presumably written in English, right?) when she bought the items. And English is one of the most spoken 2nd, 3rd or even 4th, 5th, etc. languages (in addition to someone's native language) on the planet.

I know, i know. I said that I didn't know if this person did speak it or not, assuming thats the reason why they couldn't even write me a personal message to ask me if its been shipped or not yet or where it is at. No communication came from the buyer so thats the only reason I would assume they didn't contact me and be so silent. I apologize if that offends anyone.

Purse-Ooooh · Jul 4th, 2008, 04:47 PM

Can't you track the customs form number? You would have had to fill out a customs form, no?

abbygirl · Jul 4th, 2008, 04:50 PM

I had one 8 months later and I had delivery confirmation. Still ended losing this. It cost me $150.

Why I lost this case is beyond me - eBay doesnt give you anything but a standard reply of i lost. Asses.

LouisLady · Jul 4th, 2008, 04:52 PM

Quote:

Originally Posted by Purse-Ooooh

Can't you track the customs form number? You would have had to fill out a customs form, no?

I def did. I didn't know you could use that as a type of proof of sending out? but being a sale thats almost 2 months ago I don't have the records laying around anymore.

Yes, I am screwed. Luckily this isn't over a crazy amount of money. They haven't opened a dispute via Pay Pal.

LouisLady · Jul 4th, 2008, 04:54 PM

Quote:

Originally Posted by abbygirl

I had one 8 months later and I had delivery confirmation. Still ended losing this. It cost me $150.

Why I lost this case is beyond me - eBay doesnt give you anything but a standard reply of i lost. Asses.

That so unfair!! Even with a D.C you still lost? Sorry this happened to u!!

sw0pp · Jul 4th, 2008, 05:08 PM

maybe the buyer really didn't receive the stuff because the post scr*wed up... of couse s/he should have contacted you before filing a dispute

moi et mes sacs · Jul 4th, 2008, 05:40 PM

Quote:

Originally Posted by LouisLady

I know, i know. I said that I didn't know if this person did speak it or not, assuming thats the reason why they couldn't even write me a personal message to ask me if its been shipped or not yet or where it is at. No communication came from the buyer so thats the only reason I would assume they didn't contact me and be so silent. I apologize if that offends anyone.

Its OK it wasnt offensive, I would assume that too. I have had buyers from abroad who have trouble communicating. Its not offensive, after all they are better at another language than we are.

LouisLady · Jul 4th, 2008, 05:44 PM

Quote:

Originally Posted by moi et mes sacs

Its OK it wasnt offensive, I would assume that too. I have had buyers from abroad who have trouble communicating. Its not offensive, after all they are better at another language than we are.

Thank you.

jjyounger · Jul 4th, 2008, 05:50 PM

I keep all of my mailing receipts for a year. I file taxes on my eBay sales, so I have to do that, but it's not a bad idea for those who don't. Anytime you ship internationally, be sure to get a signature confirmation. I think that is much more convincing to PayPal than a delivery confirmation. I have started shipping everything with a signature conf, whether in the US or abroad. It contributes to my comfort level as a seller. I have noticed when I receive packages requiring sig conf lately, my mail carrier now has me sign it, print my name, and print my address. I'm glad they are doing that. So many whacko buyers, you are just going to come across one sooner or later!

LouisLady · Jul 4th, 2008, 05:53 PM

Quote:

Originally Posted by jjyounger

I keep all of my mailing receipts for a year. I file taxes on my eBay sales, so I have to do that, but it's not a bad idea for those who don't. Anytime you ship internationally, be sure to get a signature confirmation. I think that is much more convincing to PayPal than a delivery confirmation. I have started shipping everything with a signature conf, whether in the US or abroad. It contributes to my comfort level as a seller. I have noticed when I receive packages requiring sig conf lately, my mail carrier now has me sign it, print my name, and print my address. I'm glad they are doing that. So many whacko buyers, you are just going to come across one sooner or later!

Thats really a really good tip!

My question is, can you get SIG CONF on 1st class items? I didn't know they had that option.

kimalee · Jul 4th, 2008, 05:54 PM

aww, that sucks. I've had so many terrible international eBay selling experiences that I will no longer ship internationally, not even to Canada.

Jul 4th, 2008, 04:02 PM	#1
LouisLady Member Location: south CA	This is why I am NEVER selling intl' again!!! I knew this would happen sooner or later. I read all the posts on here of all the horror stories and learned to not sell high ticket items on eBay. I've been selling on ebay for a few short years now and limit my bidders to US and maybe sometimes Canada..and very rare to offer bidders internationally. I listed a few limited edition MAC lipglosses in MAY..had a buyer buy 2 of them from Brazil. This time I opened the auction to EVERYONE worldwide in hoping to get higher bids. They spent close to $40. Item shipped off together the next day they paid. And todayyyy..its been almost 2 months since this sale, I sign into my eBay & they claim they never received it and opened a dispute on ebay. ARGH! I just woke up and this made me so angry. I dont know if its because this buyer cant speak ENGLISH to message me and ask if the stuffs been sent or not. NOTHING! $40 isn't a whole lot compared to what others have lost on eBay. But $40 is a small chunk for me especially now days! :( They haven't filed a dispute with pay pal, thank goodness. Hopefully its because they dont know how and perhaps I'll just deal with a negative feedback or something.

Jul 4th, 2008, 04:11 PM	#2
moi et mes sacs Science Geek!	Hi, did you send with delivery confirmation? __________________ If you never change your mind, why have one? Edward de Bono

Jul 4th, 2008, 04:26 PM	#4
redney Lovin' Life!	Unfortunately by sending the items USPS first class (without tracking, delivery confirmation and even insurance) it is your word vs. your buyer's and she'll likely win the dispute because you cannot prove you sent it or that it was delivered. I'm sorry for this, Louis Lady, but I don't think this should deter you from selling/shipping internationally again. Just use USPS EMS with tracking, insurance, delivery confirmation and even signature confirmation to protect yourself next time. Even for smaller amounts, it's important to protect yourself in the event of this type of dispute. ETA: I don't mean to offend you but I think it's rude to assume that non-US buyers cannot speak English to communicate with you. Remember she read your auction (presumably written in English, right?) when she bought the items. And English is one of the most spoken 2nd, 3rd or even 4th, 5th, etc. languages (in addition to someone's native language) on the planet. Last edited by redney; Jul 4th, 2008 at 04:32 PM.

Jul 4th, 2008, 04:47 PM	#6
Purse-Ooooh Until we meet again Location: JERSEY BABY!	Can't you track the customs form number? You would have had to fill out a customs form, no? __________________ It's nice to be important, but, more important to be nice Forever in my 11/27/57-03/08/08 - 10.22.88

Jul 4th, 2008, 04:50 PM	#7
abbygirl Member	I had one 8 months later and I had delivery confirmation. Still ended losing this. It cost me $150. Why I lost this case is beyond me - eBay doesnt give you anything but a standard reply of i lost. Asses. __________________ I love my tpf friends

Jul 4th, 2008, 04:16 PM	#3
LouisLady Member Location: south CA	Unforunately NOT! It went via usps 1st class so no D.C. :( Not sure if you're from the U.S, but if you send something internationally and it goes by regular mail, theres no proof. So it gets sent off and just corss your fingers to hope it gets there or at least hope the buyer is honest in receiving it. I have no proof.

Jul 4th, 2008, 05:08 PM	#10
sw0pp color fanatic Location: Vienna, Austria	maybe the buyer really didn't receive the stuff because the post scrwed up... of couse s/he should have contacted you before filing a dispute __________________ ~My collection*~ Want LV Taiga Viktor Ardoise LV Damier Neverfull GM LV Mini Lin Saumur Goyard St. Louis White Balenciaga PT Turquoise Chanel Medium Flap Hermès Birkin Turquoise

Jul 4th, 2008, 05:50 PM	#13
jjyounger Judy Location: Memphis, TN	I keep all of my mailing receipts for a year. I file taxes on my eBay sales, so I have to do that, but it's not a bad idea for those who don't. Anytime you ship internationally, be sure to get a signature confirmation. I think that is much more convincing to PayPal than a delivery confirmation. I have started shipping everything with a signature conf, whether in the US or abroad. It contributes to my comfort level as a seller. I have noticed when I receive packages requiring sig conf lately, my mail carrier now has me sign it, print my name, and print my address. I'm glad they are doing that. So many whacko buyers, you are just going to come across one sooner or later!

Jul 4th, 2008, 05:54 PM	#15
kimalee cinder & smoke Location: CA/MA	aww, that sucks. I've had so many terrible international eBay selling experiences that I will no longer ship internationally, not even to Canada. __________________ There's treasure everywhere! kimalee's wishlist RM Jammin Purple...something! RM Navy Mini Nikki RM Chocolate Nikki LV Tate PM Proud Member of the "Nikkilette 10"