The buyer is saying my REAL bag is fake

NYCshopGirl80 · Jul 24th, 2008, 07:46 PM

I bought a white Goyard bag from Ann's Fabulous Finds recently, was too worried about getting the bag dirty so decided to sell. The bag came complete with Barney's tags. I paid $935 and sold for just under $800. I'll attach pictures of the bag. Sent the bag to the buyer and she's saying it's fake. I know Ann only sells authentic bags and authenticates EVERYTHING before selling. I guaranteed the bag was authentic, but also said all sales were final. Since I'm sure it's authentic, what do I do? I've contacted Ann for a statement of authenticity and original invoice... and told her to get it checked out on her own, but she says she can't until November. What should I do?

alliemia · Jul 24th, 2008, 07:52 PM

she can't until november? huh?

well she has to prove it's fake, and if she can't until november, then any recourse through paypal/eBay will be too late, so her loss really.

and like you said, it's authentic, so there's really nothing she can prove. i would wait and see how it plays out. getting the letter from Ann's and the receipt should be more than enough to prove authenticity should it come to a claim.

sorry about this.

allison

mmmsc · Jul 24th, 2008, 07:55 PM

Sounds like buyer's remorse to me..

NYCshopGirl80 · Jul 24th, 2008, 07:56 PM

Quote:

Originally Posted by alliemia

she can't until november? huh?

well she has to prove it's fake, and if she can't until november, then any recourse through paypal/eBay will be too late, so her loss really.

and like you said, it's authentic, so there's really nothing she can prove. i would wait and see how it plays out. getting the letter from Ann's and the receipt should be more than enough to prove authenticity should it come to a claim.

sorry about this.

allison

Thanks Allison. I think I'm upset because I'm an honest person and paid so much for the bag to begin with. I just didn't know what I needed to prove the bag was real. She lives in Seattle and said she has to wait to take a vacation to Tokyo in November to have it looked at at a Goyard store. She initially wanted the bag monogrammed and I even offered to drop it off at Barney's NYC for her... something I don't think I would have done knowing it's fake.

alliemia · Jul 24th, 2008, 08:00 PM

i call buyers remorse too. and if she is asking you to wait till november for her to authenticate, i would just say that she is obligated to the terms of eBay/paypal regarding making claims under their timeline and that you have proof of authenticity ready if she so wishes to dispute it. i think she will relent.

alliemia · Jul 24th, 2008, 08:00 PM

also, i don't know that you need so much to prove it's real right off the bat, as she needs to prove it's not. if that makes sense.

NYCshopGirl80 · Jul 24th, 2008, 08:09 PM

I just sold a Goyard bag that I bought from Ann's Fabulous Finds and the buyer is telling me it's fake. I know Ann's has a great reputation and have both bought and sold from her before. I've already reached out to her for an invoice and authentication guarantee. What should I do? I paid more for the bag then I made selling it!

NYCshopGirl80 · Jul 24th, 2008, 08:13 PM

I wrote Ann's Fabulous Finds and asked for an invoice and guarantee. I told her that I did this and to by all means have it authenticated independently. Ann is professional and will stand behind the bag if she can prove it's false.

alliemia · Jul 24th, 2008, 08:21 PM

then just stay calm, as i think you have nothing to worry about.

NYCshopGirl80 · Jul 24th, 2008, 08:27 PM

I don't know if any of you guys have dealt with Ann, but she's fantastic. I am embarrassed asking her for this!

amamxr · Jul 24th, 2008, 11:15 PM

I would wait until you hear from Ann's Fabulous Finds. It's highly very highly unlikely that you have been sold a non-authentic item from this seller. Her reputation is very upstanding.

BlueKat · Jul 25th, 2008, 12:49 AM

I agree with you amamxr. I have bought an LV and a Balenciaga from Ann's and both are authentic. NYC, Has the buyer told you why she thinks the Goyard is a fake? And does she have proof? Perhaps she is having buyer's remorse?

cutiek1t · Jul 25th, 2008, 01:21 AM

Quote:

Originally Posted by BlueKat

I agree with you amamxr. I have bought an LV and a Balenciaga from Ann's and both are authentic. NYC, Has the buyer told you why she thinks the Goyard is a fake? And does she have proof? Perhaps she is having buyer's remorse?

hlchen · Jul 25th, 2008, 01:32 AM

Do not worry. You can get your prof from Ann, for piece of mind. If you choose to send the info to the buyer make copies for yourself. Also, if she can't authenticate till Nov, she can't/won't be ab;e to file a claim.

cutiek1t · Jul 25th, 2008, 01:32 AM

Quote:

Originally Posted by NYCshopGirl80

I don't know if any of you guys have dealt with Ann, but she's fantastic. I am embarrassed asking her for this!

I have deal with Ann numerous time and she really good so don't feel bad for asking it not your fault you just need to prove that the item is real to the remorse buyer

Jul 24th, 2008, 11:15 PM	#11
amamxr Member Joined: Aug 2006 Posts: 4,846	I would wait until you hear from Ann's Fabulous Finds. It's highly very highly unlikely that you have been sold a non-authentic item from this seller. Her reputation is very upstanding. __________________

Jul 24th, 2008, 07:52 PM	#2
alliemia purse-crazy mommy Joined: Jun 2008 Location: NY Posts: 328	she can't until november? huh? well she has to prove it's fake, and if she can't until november, then any recourse through paypal/eBay will be too late, so her loss really. and like you said, it's authentic, so there's really nothing she can prove. i would wait and see how it plays out. getting the letter from Ann's and the receipt should be more than enough to prove authenticity should it come to a claim. sorry about this. allison

Jul 24th, 2008, 07:55 PM	#3
mmmsc Delta Dog Joined: Feb 2007 Location: Mississippi USA Posts: 1,314	Sounds like buyer's remorse to me..

Jul 24th, 2008, 08:00 PM	#5
alliemia purse-crazy mommy Joined: Jun 2008 Location: NY Posts: 328	i call buyers remorse too. and if she is asking you to wait till november for her to authenticate, i would just say that she is obligated to the terms of eBay/paypal regarding making claims under their timeline and that you have proof of authenticity ready if she so wishes to dispute it. i think she will relent.

Jul 24th, 2008, 08:09 PM	#7
NYCshopGirl80 Member Joined: Apr 2008 Posts: 199	I just sold a Goyard bag that I bought from Ann's Fabulous Finds and the buyer is telling me it's fake. I know Ann's has a great reputation and have both bought and sold from her before. I've already reached out to her for an invoice and authentication guarantee. What should I do? I paid more for the bag then I made selling it!

Jul 24th, 2008, 08:13 PM	#8
NYCshopGirl80 Member Joined: Apr 2008 Posts: 199	I wrote Ann's Fabulous Finds and asked for an invoice and guarantee. I told her that I did this and to by all means have it authenticated independently. Ann is professional and will stand behind the bag if she can prove it's false.

Jul 24th, 2008, 08:21 PM	#9
alliemia purse-crazy mommy Joined: Jun 2008 Location: NY Posts: 328	then just stay calm, as i think you have nothing to worry about.

Jul 24th, 2008, 08:27 PM	#10
NYCshopGirl80 Member Joined: Apr 2008 Posts: 199	I don't know if any of you guys have dealt with Ann, but she's fantastic. I am embarrassed asking her for this!

Jul 25th, 2008, 12:49 AM	#12
BlueKat Member Joined: Jul 2008 Location: USA Posts: 81	I agree with you amamxr. I have bought an LV and a Balenciaga from Ann's and both are authentic. NYC, Has the buyer told you why she thinks the Goyard is a fake? And does she have proof? Perhaps she is having buyer's remorse?

Jul 25th, 2008, 01:32 AM	#14
hlchen Member Joined: May 2008 Location: The Big Apple! Posts: 908	Do not worry. You can get your prof from Ann, for piece of mind. If you choose to send the info to the buyer make copies for yourself. Also, if she can't authenticate till Nov, she can't/won't be ab;e to file a claim.