[NYCshopGirl80]

I called Paypal and they said that EVEN if I prove the bag is REAL I still have to refund her money if she send the bag back. How does that protect me from a crazy seller?

[Longchamp]

Well if it's worth anything, I saw something very similar on Judge Judy and she sided with the seller.

You could always take her to small claims court--it's only 50 dollars and to prove your point, it's worth it!!!

[purse-n-boots]

Tell them the bag is authentic and point out your feedback. Did you buy on eBay as well? Direct them to that listing also. Just answer their questions politely and professional no matter how ignorant or irate they become. If they open a paypal claim, provide all your proof it is authentic (the listing itself is enough, the buyer has to prove it isn't authentic and paypal will only accept a letter from the manufacture or department store which sells it). Since no store will write a letter stating authenticity, it can't be proven to paypal. YOU WIN, and get your money back after a few weeks.

[purse-n-boots]

who cares about the barney tags... you have the barney's receipt right? That is all you'll need.

The buyer made a mistake in filing a claim for authenticity and than said she can't get it authenticated. She just lost! Wait it out :)

[purse-n-boots]

If a buyer doesn't buy something a seller than files a Nonpaying buyer dispute and they get a strike. Couple of those and their account gets suspended. What isn't fair about that?

Originally Posted by Lady*Blue

I completely agree with bulletproofsoul on this matter!

I have purchased bags on e-Bay before that I changed my mind about for one reason or another, so I just sold it to someone who would appreciate it more than I would. I think this has happened to many of us (changing our minds), but to attempt to discredit someone's reputation just to get your money back, sorry, but there is no class in that act!!

If the buyer is that unhappy with the bag, why not just re-sell it on e-Bay and end the drama. With all of the documentation you can provide her to substantiate it's authenticity, I'm sure someone would love to buy it.

I am equally as unhappy with e-Bay's change in policy that sellers can no longer leave negative feedback, because it puts the seller at a complete disadvantage in several respects, and bulletproofsoul has touched on a few. The other concern I have is that as a seller, how will I accurately be able to determine if a buyer is legitimate? They might have bid on items and never paid for them or made other false claims that I would be unaware of because sellers can no longer leave feedback that informs the community of their previous history. When someone places a bid on my item, I would usually check their prior feedback for any "legitimate" negative feedback, as I realize there are spiteful people out there who leave unwarranted feedback. Now, there is no way to know! Absolutely insane!

[NYCshopGirl80]

Originally Posted by purse-n-boots

Tell them the bag is authentic and point out your feedback. Did you buy on eBay as well? Direct them to that listing also. Just answer their questions politely and professional no matter how ignorant or irate they become. If they open a paypal claim, provide all your proof it is authentic (the listing itself is enough, the buyer has to prove it isn't authentic and paypal will only accept a letter from the manufacture or department store which sells it). Since no store will write a letter stating authenticity, it can't be proven to paypal. YOU WIN, and get your money back after a few weeks.

Thank you so much for this! I feel a lot better about this process after reading your post.

[purse-n-boots]

Just watch for the bag and refuse it. She may disguise it like something else if they are being tricky though so keep your eye out.

If they drop it at your door it won't count because the value over something like $250 has to have a signature. Even if it is dropped off when you are gone, you can call the shipping company and tell them you don't want it.

I think the response from paypal is ridiculous. If it is in dispute, paypal never told them to ship it back. Even if you did ship it back... according to that kind of reasoning, you could just send it back to her and than she has to pay again?

Originally Posted by NYCshopGirl80

I called Paypal and they said that EVEN if I prove the bag is REAL I still have to refund her money if she send the bag back. How does that protect me from a crazy seller?

[NYCshopGirl80]

Originally Posted by purse-n-boots

Just watch for the bag and refuse it. She may disguise it like something else if they are being tricky though so keep your eye out.

If they drop it at your door it won't count because the value over something like $250 has to have a signature. Even if it is dropped off when you are gone, you can call the shipping company and tell them you don't want it.

I think the response from paypal is ridiculous. If it is in dispute, paypal never told them to ship it back. Even if you did ship it back... according to that kind of reasoning, you could just send it back to her and than she has to pay again?

I can't believe that a seller would trick someone like that! I called paypal again, and got a different agent who said unless she gets a certificate, I win. I can't believe how low people can be.

[Lady*Blue]

Originally Posted by purse-n-boots

If a buyer doesn't buy something a seller than files a Nonpaying buyer dispute and they get a strike. Couple of those and their account gets suspended. What isn't fair about that?

I see your point, because I have been buying (way more buying) and selling on e-Bay for so many years, that I have run into just about every situation, mostly positive.

In this particular instance, I was speaking about the feedback system and how it has changed, not the non-paying buyer process. Actually, if a non-paying buyer dispute is filed (happened to me too when a seller sold an item they did not have in stock. They refunded my pay-pal payment, but initiated a dispute which sometimes sellers do to get their seller fees, FVF back), the only way the strike would be given to the buyer is if the buyer does not respond to the dispute e-mail which is sent through the e-Bay system. Any legitimate buyer would respond accordingly and avoid the strike. Nothing unfair about that IMO.

Once I had a (deadbeat) buyer who bid on my item at the last minute, failed to pay within the specified time as stated in the auction and I even gave her an extra 2 weeks to pay! But I got nothing, no responses to e-mails or invoices. This person ruined the auction for me and all of the other legitimate buyers out there who wanted the item. I filed the non-paying buyer dispute, and she never responded to that either which is why a strike was given. Irresponsible to say the least. I am not a power seller, I just sell personal items from time to time & appreciate the same respect extended to me when I am a seller, as I give to others when I am a buyer which is what I am the majority of the time.

NYCshopGirl80: Keep up the good work! I have been in law enforcement for many years and the sad fact is that there are a lot of people out there "running scams" in one form or another. Not that this case is a "scam", but you never know. It's amazing how much time and effort is put into these various deceptions. Hopefully you have not fallen victim to one of them in this case. Just hold your ground & compile your evidence. Make sure you write down names of anyone you speak with from pay-pal or e-bay, and log the date, time, and nature of the discussion. This log will be your friend. The best of luck & keep us posted

[ArmCandyLuvr]

I am thinking buyer's remorse as well. If you allow the buyer to return the bag, did you attach a security tag? I would hate to see you get a fakey returned to you.

[NYCshopGirl80]

Originally Posted by ArmCandyLuvr

I am thinking buyer's remorse as well. If you allow the buyer to return the bag, did you attach a security tag? I would hate to see you get a fakey returned to you.

Ann has been outstanding-- providing me with beautiful image files of my invoice, her policy and the original barney's receipt. I currently have an escalated calm going on with eBay and am confident with all of those documents, I'll win.

[NYCshopGirl80]

I've been blogging a lot on this thread about a buyer with remorse who has claimed my REAL bag is fake. I encouraged her to file a complaint with Paypal. So far I have submitted them 1.) scan of original barney's receipt 2.) pictures of original barney's tags 3.) invoice from ann's fabulous finds where I bought the bag 4.) ann's fabulous finds guarantee of authenticy.

So what else do I need to ensure I win this? I assume paypal can look at my listing? The girl is claiming that I never told her I bought from Anne's and that she thinks the bag is counterfit becuase by saying it had barney's tags, I implied I bought it there. And that Ann could sell fakes (which she doesn't!!!) Do I need my e-mail correspondance with the girl? Is it worth getting it authenticated by a site my my poupette also?

Help please!

[jjyounger]

Definitely make sure that you keep all email correspondence with the buyer, particularly emails that are NOT within the dispute. Also, print off or take a screen shot of the auction. PayPal may request that the bag be authenticated by MyPoupette or caroldiva, but I would think that would be the buyer's burden, not yours. If she does not believe the bag is authentic, let her prove it. This is becoming so freaking typical and it's much worse now than it has ever been. And you are absolutely correct, Ann does NOT sell fakes!

[handbagcrzy]

actually the buyer has the burden of proof it's fake you have gone above and beyond imo.

Good luck!

[nickkyvintage]

As the bag is in the buyer possesion it is up to her to prove it is fake, not for you to prove that it is real. x