|
|||||||
 |
|
|
Thread Tools |
Oct 28th, 2009, 11:39 AM
|
#1 |
|
KIABCRS
Joined: May 2008
Posts: 8,300
|
Spoof@Ebay - Their Response
I had to share this as I think this is a prime example of WHY ebay help and ebay reporting are failing to the max....
A couple of days ago, I received an email from Ebay Research (invite@survey.ebay.com) inviting me to participate in yet another survey.... "EBAY WANTS YOUR INPUT". And I thought, OK, I am going to do this, and tell them what I think about their current Ebay Help and Ebay Reporting Depts. SO....I decide to see if this email also came thru my Ebay Messages. NOPE, no such survey request in my Ebay messages. So I forward the EBAY WANTS YOUR INPUT email to Spoof@ebay.com for verification. Here is the EBAY WANTS YOUR INPUT Email that I forwarded.... Dear XXXXXX, (has real name and ebay ID) We are contacting you because you previously expressed an interest in taking surveys to help us improve eBay. We've partnered with a company called Keynote to put together an interactive survey to improve the eBay shopping experience, and we'd love to have your input. We invite you to take a 20-minute survey to express your opinions about our site. Your input will help us make eBay easier and more enjoyable to use. Decipher, Inc. and Keynote Systems are independent market research firms that are partnering to administer the survey on behalf of eBay. In order to complete the survey, your computer must meet the following requirements: (yada-yada) Please open the link below in Internet Explorer or Firefox 3.5 (you may need to copy and paste the link into your browser) to answer some preliminary questions that will determine your eligibility for the survey. ***LINK**** Thanks for being a part of the eBay community, and we hope to see you on eBay again soon. Kind Regards, eBay User Experience Research This is the response that I received this AM from Spoof@ebay..... Hello, Thank you for writing to eBay concerning your Paypal Account.  To help their members stay informed of their products and services, PayPal occasionally sends emails to account holders. General Notification emails and Payment Notification emails from PayPal are activated by a default setting with PayPal. If you would prefer not to receive these notices, you can change the preferences for your PayPal account to not receive these emails. (yada-yada) For further assistance regarding your PayPal account, please contact PayPal Customer Support directly through PayPal's online Web form located at the link below: (Yada, yada) Thank you for contacting eBay. We appreciate your assistance in keeping eBay a safe place to conduct your online business. Sincerely, eBay Trust & Safety Team Obviously.. there is "nobody home"... 
|
|
__________________
Last edited by Ellie Mae; Oct 28th, 2009 at 11:49 AM. |
|
|
|
|
Oct 28th, 2009, 11:57 AM
|
#2 |
|
Member
Joined: Mar 2009
Posts: 364
|
that is why i just hit 'delete' whenever i see 1. thanks for sharing
|
|
__________________
Pet Adoption ~ Animal Rescue Learn/Educate/Help  Make a Difference ~ SAVE LIVES Contact your local shelter/rescue for more info  http://www.aspca.com |
|
|
|
|
|
Oct 28th, 2009, 12:01 PM
|
#3 |
|
PURSE FANATIC
Joined: Apr 2009
Location: Missouri
Posts: 400
|
Hi honey
What in the world?? It seems to me they are totally missing the ? LOLLLLLL I guess they are soo understaffed as I thought I heard somewhere they only --only- made 12 billion what last quarter is that correct..poor poor ebay??? WOW!!! 
|
|
|
|
|
Oct 28th, 2009, 02:13 PM
|
#4 |
|
Vintage Chic
Joined: Apr 2008
Posts: 3,953
|
OMG
 It is like the company is falling apart before our very eyes. |
|
|
|
|
Oct 28th, 2009, 02:18 PM
|
#5 |
|
KIABCRS
Joined: May 2008
Posts: 8,300
|
I know.. and I realize that Ebay HELP answers are OFTEN this ignorant.... but this one is totally off the subject of the email submitted. And did not even address "legitimacy" of the email, which was WHY it was forwarded to SPOOF. I usually get a yes or no answer from SPOOF about the email in question. Not something this off-the-wall.
|
|
__________________
|
|
|
|
|
|
Oct 28th, 2009, 03:34 PM
|
#6 |
|
KIABGGTH
Joined: Mar 2006
Location: England, UK.
Posts: 11,248
|
Looks like someone wrongly assumed, as it was a survey (perhaps an exact copy of their survey?), it must be legit?
Or maybe it was legit, but the person who sent it, accidentally, sent it direct to email accounts, rather than to My Messages? Or maybe it was sent to My Messages, but something went wrong? Sometimes, I haven't received messages that (otherwise reliable) people have sworn they have sent me. Guess we'll never know! |
|
__________________
 Go Hannah!!! 'My boss, Ralph Toledano [president of Chloé], always says to me that people come to buy at Chloé for what it is, so it does not make sense to order a Chinese and get delivered an Indian!' - Phoebe Philo, May 2005. Proud member of E.A.R.S!
 |
|
|
|
|
|
Oct 28th, 2009, 03:43 PM
|
#7 |
|
bags,books & Kitties
Joined: Jan 2008
Location: where the wind comes sweeping down the plain
Posts: 1,883
|
just another form letter that they send out regardless, sigh..................
|
|
|
|
Oct 28th, 2009, 03:46 PM
|
#8 |
|
KIABCRS
Joined: May 2008
Posts: 8,300
|
Beats me.. my real concern is that the response was from SPOOF@Ebay. Those folks need to be pretty accurate since they are in charge of weeding out the spam & phishing emails ebayers submit. And they used to be.
|
|
__________________
|
|
|
|
|
|
Oct 28th, 2009, 03:52 PM
|
#9 |
|
Member
Joined: Jun 2009
Location: Southern States
Posts: 149
|
I think people must get fired at ebay if they actually answer a question because nobody ever does!
|
|
__________________
Twitter: twitter.com/brkaiser |
|
|
|
|
|
Oct 28th, 2009, 04:00 PM
|
#10 | ||||
|
KIABGGTH
Joined: Mar 2006
Location: England, UK.
Posts: 11,248
|
Yes, ITA.  Maybe try forwarding it, again? |
||||
|
__________________
Go Hannah!!! 'My boss, Ralph Toledano [president of Chloé], always says to me that people come to buy at Chloé for what it is, so it does not make sense to order a Chinese and get delivered an Indian!' - Phoebe Philo, May 2005. Proud member of E.A.R.S!
|
|||||
|
|
|
|
Oct 28th, 2009, 04:01 PM
|
#11 | ||||
|
KIABGGTH
Joined: Mar 2006
Location: England, UK.
Posts: 11,248
|
|
||||
|
__________________
Go Hannah!!! 'My boss, Ralph Toledano [president of Chloé], always says to me that people come to buy at Chloé for what it is, so it does not make sense to order a Chinese and get delivered an Indian!' - Phoebe Philo, May 2005. Proud member of E.A.R.S!
|
|||||
|
|
|
|
Oct 28th, 2009, 04:02 PM
|
#12 |
|
Proud mama of 3!
Joined: May 2006
Location: Bavaria, Germany
Posts: 13,951
|
LOL, I can only shake my head....
|
|
__________________
Dear Santa, I have been a very good girl this year and have worked very hard for my family, my school and my job. This year I would like to wish for only one thing:  THE CUPCAKE CAR!!! Please and thank you. Love, Melanie
|
|
|
|
|
|
Oct 28th, 2009, 04:03 PM
|
#13 | ||||
|
KIABCRS
Joined: May 2008
Posts: 8,300
|
|
||||
|
__________________
|
|||||
|
|
|
|
Oct 28th, 2009, 04:06 PM
|
#14 |
|
Member
Joined: Apr 2008
Posts: 2,058
|
Insanity.
|
|
__________________
Have you made the switch to www.Bonanzle.com? I have! |
|
|
|
|
|
Oct 28th, 2009, 04:14 PM
|
#15 | ||||
|
KIABGGTH
Joined: Mar 2006
Location: England, UK.
Posts: 11,248
|
|
||||
|
__________________
Go Hannah!!! 'My boss, Ralph Toledano [president of Chloé], always says to me that people come to buy at Chloé for what it is, so it does not make sense to order a Chinese and get delivered an Indian!' - Phoebe Philo, May 2005. Proud member of E.A.R.S!
|
|||||
|
|
|
