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Lvbabydoll · Oct 28th, 2009, 06:29 PM

That's just nuts. I'm not surprised though.

karmenzsofia · Oct 28th, 2009, 06:35 PM

I've gotten so many of those "responses" that respond to nothing related to my email that I honestly think the emails are scanned by software that picks up a few "key words" here and there (and still they miss the point!) and generate an automated response.

Correction: I haven't gotten "so many" of these emails; these emails are all I've gotten from eBay--ever.

hotshot · Oct 28th, 2009, 08:44 PM

Their response is rather lame

Ellie Mae · Oct 28th, 2009, 09:26 PM

Originally Posted by chloehandbags

Yes, ITA.

Maybe try forwarding it, again?

SAME response. Exact same response.

Ebay Help canned meaningless responses I am used to. Spoof is usually relevant to the subject matter.

chloehandbags · Oct 28th, 2009, 10:30 PM

^ Oh, good grief!

Yes, it has always has been relevant in my experience, too.

eBayguy · Oct 29th, 2009, 09:39 AM

eBay and PayPal have been consolidating work roles for a while. They use software to identify much of the Spoof that comes in and something must have triggered a PayPal response rather than an eBay. While it is not comforting, I would tend to believe the e-mail was valid for two reasons. It did not trigger an automatic phishing response and I received a valid survey last week in the same method.

I verified it through discussion boards and it never asked any identifying, personal information. If it had, I would have immediately stopped, run several spyware programs I have and howled like a coyote with expletives I can not share here.

chloehandbags · Oct 29th, 2009, 10:17 AM

^

Thanks for the info, eBayguy!

Ellie Mae · Oct 29th, 2009, 01:05 PM

Originally Posted by eBayguy

eBay and PayPal have been consolidating work roles for a while. They use software to identify much of the Spoof that comes in and something must have triggered a PayPal response rather than an eBay. While it is not comforting, I would tend to believe the e-mail was valid for two reasons. It did not trigger an automatic phishing response and I received a valid survey last week in the same method.

I verified it through discussion boards and it never asked any identifying, personal information. If it had, I would have immediately stopped, run several spyware programs I have and howled like a coyote with expletives I can not share here.

Seeing as usually ebay emails also come thru ebay messaging, that was alert #1. Alert #2 was that the survey required a download from a 3rd party. Which is a toolbar. And I am really not interested in downloading anything from a 3rd party survey co. And usually suspicious of same.

The survey may be a valid ebay survey, but I won't be taking this one. AS much as I'd like to tell that what I think!

eBayguy · Oct 30th, 2009, 01:36 PM

You are probably 110% correct in NOT downloading anything for a survey. I was not asked that and would have done the same as you.

Now PayPal is saying they are trying to separate the functions of the two businesses. Sooo, my original supposition that mutual software had triggered the incorrect response was probably incorrect as well.

If I was not earning serious income with eBay, I could see this as amusing, but they are messing with my money, so my sense of humor is strained, to say the least.

karmenzsofia · Oct 30th, 2009, 01:59 PM

Thanks for the info, eBayguy.

Ellie Mae · Oct 30th, 2009, 04:18 PM

Originally Posted by eBayguy

You are probably 110% correct in NOT downloading anything for a survey. I was not asked that and would have done the same as you.

Now PayPal is saying they are trying to separate the functions of the two businesses. Sooo, my original supposition that mutual software had triggered the incorrect response was probably incorrect as well.

If I was not earning serious income with eBay, I could see this as amusing, but they are messing with my money, so my sense of humor is strained, to say the least.

I know.. seemed bizarre to me also. The download was a "keynote connector" toolbar of some sort. I won't even download YAHOO toolbar!

I actually called PP yesterday to inquire as to a payment posted to my account. Got a PIN, made the call... went thru all the steps, put on hold for a rep.... Recording says something about "see our updated HELP in upper right at paypal.com". CLICK. Goodbye.
Called BACK... same scenario. So I can only assume that unless you have a claim or dispute in process, calling PP Help is no longer going to be an option either.

OFF-TOPIC.. but do you have a clue what is going on w/ Ebay Reporting? It's never been fabulous, but it has in the past been somewhat effective. Not any more.
TIA, Steve!

ArmCandyLuvr · Oct 30th, 2009, 06:16 PM

Doesn't surprise me. Even when you try to report a listing that violates their rules (such as a fake bag), you get some stupid automated response and the listing stays there. I honestly don't think eBay gives a darn.

Oct 28th, 2009, 06:29 PM	#16
Lvbabydoll ♥'s Cupcakes Joined: Mar 2006 Location: California Posts: 42,742	That's just nuts. I'm not surprised though.
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Oct 28th, 2009, 06:35 PM	#17
karmenzsofia Life is Plan Z Joined: Jun 2008 Location: Tarot Card Posts: 14,888	I've gotten so many of those "responses" that respond to nothing related to my email that I honestly think the emails are scanned by software that picks up a few "key words" here and there (and still they miss the point!) and generate an automated response. Correction: I haven't gotten "so many" of these emails; these emails are all I've gotten from eBay--ever.
	__________________ Satisfied but wishing 4 a WTM Mini and an AP ~~* Is it true? Is it helpful? Is it necessary? Is it kind? Or, more importantly, is it funny?

Oct 28th, 2009, 08:44 PM	#18
hotshot Member Joined: Apr 2007 Posts: 2,868	Their response is rather lame
hotshot Member Joined: Apr 2007 Posts: 2,868

Oct 28th, 2009, 10:30 PM	#20
chloehandbags KIABGGTH Joined: Mar 2006 Location: England, UK. Posts: 11,248	^ Oh, good grief! Yes, it has always has been relevant in my experience, too.
	__________________ Go Hannah!!! 'My boss, Ralph Toledano [president of Chloé], always says to me that people come to buy at Chloé for what it is, so it does not make sense to order a Chinese and get delivered an Indian!' - Phoebe Philo, May 2005. Proud member of E.A.R.S!

Oct 29th, 2009, 10:17 AM	#22
chloehandbags KIABGGTH Joined: Mar 2006 Location: England, UK. Posts: 11,248	^ Thanks for the info, eBayguy!
	__________________ Go Hannah!!! 'My boss, Ralph Toledano [president of Chloé], always says to me that people come to buy at Chloé for what it is, so it does not make sense to order a Chinese and get delivered an Indian!' - Phoebe Philo, May 2005. Proud member of E.A.R.S!

Oct 29th, 2009, 09:39 AM	#21
eBayguy Steve Joined: Jun 2008 Location: Tennessee Posts: 254	eBay and PayPal have been consolidating work roles for a while. They use software to identify much of the Spoof that comes in and something must have triggered a PayPal response rather than an eBay. While it is not comforting, I would tend to believe the e-mail was valid for two reasons. It did not trigger an automatic phishing response and I received a valid survey last week in the same method. I verified it through discussion boards and it never asked any identifying, personal information. If it had, I would have immediately stopped, run several spyware programs I have and howled like a coyote with expletives I can not share here.

Oct 30th, 2009, 01:36 PM	#24
eBayguy Steve Joined: Jun 2008 Location: Tennessee Posts: 254	You are probably 110% correct in NOT downloading anything for a survey. I was not asked that and would have done the same as you. Now PayPal is saying they are trying to separate the functions of the two businesses. Sooo, my original supposition that mutual software had triggered the incorrect response was probably incorrect as well. If I was not earning serious income with eBay, I could see this as amusing, but they are messing with my money, so my sense of humor is strained, to say the least.

Oct 30th, 2009, 01:59 PM	#25
karmenzsofia Life is Plan Z Joined: Jun 2008 Location: Tarot Card Posts: 14,888	Thanks for the info, eBayguy.
	__________________ Satisfied but wishing 4 a WTM Mini and an AP ~~* Is it true? Is it helpful? Is it necessary? Is it kind? Or, more importantly, is it funny?

Oct 30th, 2009, 06:16 PM	#27
ArmCandyLuvr Loves Boys X Boys! Joined: Feb 2006 Location: WI, USA Posts: 6,783	Doesn't surprise me. Even when you try to report a listing that violates their rules (such as a fake bag), you get some stupid automated response and the listing stays there. I honestly don't think eBay gives a darn.
	__________________ Makeup! Nail polish! Record collecting?! Bear witness to the eccentricity of The Vinyl Word and Other Musings! Click here to enter my holiday OPI giveaway!

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