Seller is asking for more $'s...

LT bag lady · Jan 15th, 2008, 07:48 PM

I won a bag on eBay, the seller is in the UK, charged $20.00 for shipping to the US. I paid immediately, so seller shipped the bag next day. I get a message via eBay telling me she had to pay $37.00 for shipping with insurance and asking me how I would like to proceed...

I got a good price on the bag, but there were only 3 pictures, so I can't really know how good a deal I got until I 'get' it.

So do I send the extra $17.00 for shipping or do I wait to see the bag?

Thanks ladies!

Lee69 · Jan 15th, 2008, 07:57 PM

You're not obliged to send her the extra postage. BUT if the bag is real and as described and you're happy with it, it's totally up to you whether you're going to pay her for it. Is she a new seller?

LT bag lady · Jan 15th, 2008, 08:33 PM

63 feedback, but mostly as a buyer.
Should I tell the seller my intentions or just wait until I get the bag?
TIA

lulilu · Jan 15th, 2008, 08:36 PM

I would just wait. No sense committing yourself until you see it. (even though you are not obliged to do anything -- I've lost money on international shipping lots of times. I never estimate it high enough. And I still get less than perfect score on the star thing for shipping costs.

lorihmatthews · Jan 15th, 2008, 08:39 PM

I just sold an item to a person in Hong Kong. I only charged her $20 shipping and it came out to $32. I certainly am not going to email her and ask her for an additional $12. In my opinion, it's my mistake for not charging enough, not the buyer's.

colleen03 · Jan 15th, 2008, 08:56 PM

hmmmm... I've undercharged for shipping and I've never thought to charge the buyer. USPS charges more for larger boxes, so I underestimated my most recent shipping charge by about $10. I was annoyed with myself, but it's my own fault. I try to be very accurate with shipping charges and people still don't give me the full 5/5 for shipping costs. Go figure...

You shouldn't have to pay the extra $17. I'd just ignore the e-mail.

sarahloveslouis · Jan 15th, 2008, 09:20 PM

You should tell the seller that it was her mistake, not yours.

I'm a seller on eBay and there have been a few occasions where I've underestimated. I would NEVER ask the buyer for more money. In fact, I have been known that, if for some reason I'm not able to ship it out the next day (my standard), I will offer a free shipping upgrade!

I think that you bid on the item with the terms posted (description, PayPal accepted, returns policy, etc). One of the things you look at when bidding IS the shipping price. That's what you bid on. Nothing more, nothing less. She should get that as a seller.

i_love_yorkie · Jan 15th, 2008, 10:16 PM

i ship international a lot. if the postage is more than what i charged, i WILL NOT going to ask my buyer to pay the extra, unless i have told her ahead.

Suzzeee · Jan 15th, 2008, 10:31 PM

I've underestimated my postage often as I don't have a scale as I only sell now and then, but I would never ask for more money. It's my mistake, not the buyers.

i_wona · Jan 16th, 2008, 03:59 AM

Quote:

Originally Posted by colleen03

hmmmm... I've undercharged for shipping and I've never thought to charge the buyer. USPS charges more for larger boxes, so I underestimated my most recent shipping charge by about $10. I was annoyed with myself, but it's my own fault. I try to be very accurate with shipping charges and people still don't give me the full 5/5 for shipping costs. Go figure...

You shouldn't have to pay the extra $17. I'd just ignore the e-mail.

ITA (and with suzeee too) - you've already fulfilled your responsibility by buying and immediately paying for the bag. Just watch out for neg FB for poor communication if you don't answer... perhaps draw it out (ie. respond to her tomorrow) and ask her exectly what she wants... what does "how would you like to proceed" mean? Does that entitle you to respond saying "I'm happy with the transaction the way it is, I've done my bit, so I don't want to proceed in any way?"

chloehandbags · Jan 16th, 2008, 04:28 AM

As a buyer, I almost always get asked for higher shipping fees from the US; but, if I got a bargain, or even just a reasonable deal, I don't really mind and invariably end up paying the extra.

I know I am within my rights to refuse and that it is the seller's responsibility to ask for the correct amount for shipping in the listing, but I feel like I'm ripping them off if I cling, vehemently, to my rights and make them pay the extra.

In fact, every time I see an auction with very low shipping fees, I think two things:

1. The seller will probably ship uninsured and/or in a plastic bag, or envelope.

...and...

2. If I want the item to arrive this century and in one piece, I will, almost certainly, end up having/feeling obliged to pay extra.

Minimouse · Jan 16th, 2008, 05:02 AM

I'm not sure I like the way this seller has e-mailed you after the fact and told you she had to pay more and is now asking how you want to proceed. At the end of the day it's the seller's mistake and you are not obliged to pay extra. However, once you see the bag you might find you're very happy with the deal you got, in which case it would be a nice gesture to offer more for shipping. Maybe for now e-mail her back and say "I'm sorry you had to pay more shipping, I included the shipping amount you requested on your auction and I'm sorry you miscalculated." If she leaves it at that, then maybe consider offering more shipping once you see the bag and find you're happy with it. A goodwill gesture is always appreciated. If she rants and raves then don't give her a penny more.

I find I'm always more willing to pay extra shipping if I receive a package, notice the shipping was a lot higher, then I myself contact the seller and offer to pay more.

wardrobe*girls · Jan 16th, 2008, 05:23 AM

The seller should have checked the correct amount for the postage to the US before she listed it. You don't have to pay it but I'd wait and see the bag and check that the amount she has told you is correct. Give her the benefit of the doubt.

Tiger · Jan 16th, 2008, 05:48 AM

I miscalculate quite often as a seller but I never ever went back to a buyer and asked for more. If I was too lazy to calculate my shipping costs correctly it shouldn't be the buyers problem.

i_love_yorkie · Jan 16th, 2008, 09:30 AM

Quote:

Originally Posted by chloehandbags

As a buyer, I almost always get asked for higher shipping fees from the US; but, if I got a bargain, or even just a reasonable deal, I don't really mind and invariably end up paying the extra.

I know I am within my rights to refuse and that it is the seller's responsibility to ask for the correct amount for shipping in the listing, but I feel like I'm ripping them off if I cling, vehemently, to my rights and make them pay the extra.

In fact, every time I see an auction with very low shipping fees, I think two things:

1. The seller will probably ship uninsured and/or in a plastic bag, or envelope.

...and...

2. If I want the item to arrive this century and in one piece, I will, almost certainly, end up having/feeling obliged to pay extra.

however, i think i would choose not to complete the transaction if she asked me before sending the item out. if she send it out before asking me, then it already shipped, no matter she packed it well or not (KWIM)
so, unprofessional

to ask for extra

Jan 15th, 2008, 07:48 PM	#1
LT bag lady Another addict Location: USA and Ireland	Seller is asking for more $'s... I won a bag on eBay, the seller is in the UK, charged $20.00 for shipping to the US. I paid immediately, so seller shipped the bag next day. I get a message via eBay telling me she had to pay $37.00 for shipping with insurance and asking me how I would like to proceed... I got a good price on the bag, but there were only 3 pictures, so I can't really know how good a deal I got until I 'get' it. *So do I send the extra $17.00 for shipping or do I wait to see* the bag?** Thanks ladies! __________________ LT Bag Lady

Jan 15th, 2008, 07:57 PM	#2
Lee69 Moderator Location: OZ	Re: Seller is asking for more $'s... You're not obliged to send her the extra postage. BUT if the bag is real and as described and you're happy with it, it's totally up to you whether you're going to pay her for it. Is she a new seller? __________________

Jan 15th, 2008, 08:33 PM	#3
LT bag lady Another addict Location: USA and Ireland	Re: Seller is asking for more $'s... 63 feedback, but mostly as a buyer. Should I tell the seller my intentions or just wait until I get the bag? TIA __________________ LT Bag Lady

Jan 15th, 2008, 08:36 PM	#4
lulilu Member	Re: Seller is asking for more $'s... I would just wait. No sense committing yourself until you see it. (even though you are not obliged to do anything -- I've lost money on international shipping lots of times. I never estimate it high enough. And I still get less than perfect score on the star thing for shipping costs.

Jan 15th, 2008, 08:39 PM	#5
lorihmatthews Persian Love Location: San Francisco	Re: Seller is asking for more $'s... I just sold an item to a person in Hong Kong. I only charged her $20 shipping and it came out to $32. I certainly am not going to email her and ask her for an additional $12. In my opinion, it's my mistake for not charging enough, not the buyer's.

Jan 15th, 2008, 08:56 PM	#6
colleen03 Member Location: Hawaii	Re: Seller is asking for more $'s... hmmmm... I've undercharged for shipping and I've never thought to charge the buyer. USPS charges more for larger boxes, so I underestimated my most recent shipping charge by about $10. I was annoyed with myself, but it's my own fault. I try to be very accurate with shipping charges and people still don't give me the full 5/5 for shipping costs. Go figure... You shouldn't have to pay the extra $17. I'd just ignore the e-mail.

Jan 15th, 2008, 09:20 PM	#7
sarahloveslouis I don't eat turkey!	Re: Seller is asking for more $'s... You should tell the seller that it was her mistake, not yours. I'm a seller on eBay and there have been a few occasions where I've underestimated. I would NEVER ask the buyer for more money. In fact, I have been known that, if for some reason I'm not able to ship it out the next day (my standard), I will offer a free shipping upgrade! I think that you bid on the item with the terms posted (description, PayPal accepted, returns policy, etc). One of the things you look at when bidding IS the shipping price. That's what you bid on. Nothing more, nothing less. She should get that as a seller. __________________

Jan 15th, 2008, 10:16 PM	#8
i_love_yorkie and BAGS Location: VN<->US	Re: Seller is asking for more $'s... i ship international a lot. if the postage is more than what i charged, i WILL NOT going to ask my buyer to pay the extra, unless i have told her ahead.

Jan 15th, 2008, 10:31 PM	#9
Suzzeee Proud Belenista Location: California	Re: Seller is asking for more $'s... I've underestimated my postage often as I don't have a scale as I only sell now and then, but I would never ask for more money. It's my mistake, not the buyers. __________________ Wish List BE's new Hobo 2 in Navy, BE TMA in Petrol (ordered), RM Studded Devote Tote in Almond (on pre-order), Ignes Purple Ostrich Sophia (orderd), BE Clutch in Mulberry Python

Jan 16th, 2008, 04:28 AM	#11
chloehandbags Sofa King Sherlock Location: Hertfordshire, UK.	Re: Seller is asking for more $'s... As a buyer, I almost always get asked for higher shipping fees from the US; but, if I got a bargain, or even just a reasonable deal, I don't really mind and invariably end up paying the extra. I know I am within my rights to refuse and that it is the seller's responsibility to ask for the correct amount for shipping in the listing, but I feel like I'm ripping them off if I cling, vehemently, to my rights and make them pay the extra. In fact, every time I see an auction with very low shipping fees, I think two things: 1. The seller will probably ship uninsured and/or in a plastic bag, or envelope. ...and... 2. If I want the item to arrive this century and in one piece, I will, almost certainly, end up having/feeling obliged to pay extra. __________________ Still missing Phoebe... 'My boss, Ralph Toledano [president of Chloé], always says to me that people come to buy at Chloé for what it is, so it does not make sense to order a Chinese and get delivered an Indian!' - Phoebe Philo, May 2005.

Jan 16th, 2008, 05:02 AM	#12
Minimouse Member Location: Work in the Middle East	Re: Seller is asking for more $'s... I'm not sure I like the way this seller has e-mailed you after the fact and told you she had to pay more and is now asking how you want to proceed. At the end of the day it's the seller's mistake and you are not obliged to pay extra. However, once you see the bag you might find you're very happy with the deal you got, in which case it would be a nice gesture to offer more for shipping. Maybe for now e-mail her back and say "I'm sorry you had to pay more shipping, I included the shipping amount you requested on your auction and I'm sorry you miscalculated." If she leaves it at that, then maybe consider offering more shipping once you see the bag and find you're happy with it. A goodwill gesture is always appreciated. If she rants and raves then don't give her a penny more. I find I'm always more willing to pay extra shipping if I receive a package, notice the shipping was a lot higher, then I myself contact the seller and offer to pay more.

Jan 16th, 2008, 05:23 AM	#13
wardrobe*girls Member Location: Dubai	Re: Seller is asking for more $'s... The seller should have checked the correct amount for the postage to the US before she listed it. You don't have to pay it but I'd wait and see the bag and check that the amount she has told you is correct. Give her the benefit of the doubt.

Jan 16th, 2008, 05:48 AM	#14
Tiger Member	Re: Seller is asking for more $'s... I miscalculate quite often as a seller but I never ever went back to a buyer and asked for more. If I was too lazy to calculate my shipping costs correctly it shouldn't be the buyers problem.