Returning an Item

virtualentropy · Jun 21st, 2008, 02:27 PM

I'm not sure what the proper method for doing a return is. If the seller has the standard eBay 7 day return policy, do I just ship the item back to him, or do I contact him first and then ship it once he responds back agreeing to the return? What if he doesn't respond? Should I continue to wait? I am trying to return an item that was not as described on the auction. Thanks for the help!

sarahkaris · Jun 21st, 2008, 02:42 PM

I'd contact him first. If he doesnt respond, still send it back...if it's a reputable seller, he'll contact you back.

virtualentropy · Jun 21st, 2008, 06:28 PM

I've tried contacting the seller 3 times already but he hasn't responded yet. I also realized the Paypal receipt does not have his address on it, and the box didn't have a return address either. I have no way of sending the item back to him. Is there a way to request his address through Paypal? Or do I need to just open a dispute?

geniepr · Jun 21st, 2008, 06:43 PM

The best way is to open a dispute with PayPal, the seller have to respond, if he doesn't you escalate it and hopefully get your money back.

moi et mes sacs · Jun 21st, 2008, 07:33 PM

i would just open a dispute if the seller is not responding

Jun 21st, 2008, 02:27 PM	#1
virtualentropy Member	Returning an Item I'm not sure what the proper method for doing a return is. If the seller has the standard eBay 7 day return policy, do I just ship the item back to him, or do I contact him first and then ship it once he responds back agreeing to the return? What if he doesn't respond? Should I continue to wait? I am trying to return an item that was not as described on the auction. Thanks for the help!

Jun 21st, 2008, 02:42 PM	#2
sarahkaris Member	I'd contact him first. If he doesnt respond, still send it back...if it's a reputable seller, he'll contact you back. __________________ -Sarah Karis

Jun 21st, 2008, 06:43 PM	#4
geniepr Member	The best way is to open a dispute with PayPal, the seller have to respond, if he doesn't you escalate it and hopefully get your money back. __________________

Jun 21st, 2008, 07:33 PM	#5
moi et mes sacs Science Geek!	i would just open a dispute if the seller is not responding __________________ If you never change your mind, why have one? Edward de Bono

Jun 21st, 2008, 06:28 PM	#3
virtualentropy Member	I've tried contacting the seller 3 times already but he hasn't responded yet. I also realized the Paypal receipt does not have his address on it, and the box didn't have a return address either. I have no way of sending the item back to him. Is there a way to request his address through Paypal? Or do I need to just open a dispute?