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laureenthemean · Oct 20th, 2009, 01:08 PM

I recently purchased a bag I am unhappy with. There were some condition issues that were not disclosed. The seller has a 3-day return policy and today is the third day. I bought it on ebay but the seller is a consignment store. I am going to call them to see if it's okay to return the bag in person, but if I am able to do this, what should I do to protect myself? How do I get proof I returned it? Should I ask for a printout of the Paypal refund? Or is this just a bad idea altogether? Thanks in advance for any help.

Leeleerae · Oct 20th, 2009, 01:27 PM

If you do a return in person, make sure you get your return payment in CASH. If you ask for a refund via paypal, but do the return in person, the seller could claim they never received the bag (worst case scenario).
Whenever doing transactions on eBay in person, it is best to make them cash transaction. Also, it could never hurt to have them sign a receipt or something like that.

laureenthemean · Oct 20th, 2009, 02:08 PM

Thanks for the advice. I called ebay CS and they recommended I ship it back (w/ sig. confirmation). The shipping cost will be worth the peace of mind.

hotshot · Oct 20th, 2009, 05:59 PM

Yes, would send it back according to ebay/pp instructions.

abbiesmommy · Oct 20th, 2009, 07:39 PM

Originally Posted by laureenthemean

Thanks for the advice. I called ebay CS and they recommended I ship it back (w/ sig. confirmation). The shipping cost will be worth the peace of mind.

Absolutely worth the piece of mind so no "what ifs", good move op

bunnymasseuse · Oct 21st, 2009, 10:58 AM

If you are worried about the timeframe, try to ship it to them from a shipping center closer to the consignment store to ensure a quick turnaround into their hands.

ladyisobel · Oct 21st, 2009, 12:58 PM

I think i would go ahead and take it myself and ask them to do the refund while you stand there, i would say as they're a bricks and mortar store, they'll be unlikely to do anything underhand, they should do the refund as any other store shouldn't they? IE give you a refund receipt.

scyllabub · Oct 21st, 2009, 05:24 PM

If the item is "not as described", then the seller's 3-day stipulation for return does not apply. You could raise a SNAD dispute and let eBay lead the way, you will be asked to return trackable with signature and you will get your full payment refunded.

Just something to consider.

scylla

hotshot · Oct 21st, 2009, 08:25 PM

Why be sorry when you can be safe and ship and be protected as well

( to a certain degree anyway)

Oct 20th, 2009, 01:08 PM	#1
laureenthemean OP Addict Joined: Mar 2008 Location: The Valley Posts: 16,339	Return in Person, How Do I Protect Myself? I recently purchased a bag I am unhappy with. There were some condition issues that were not disclosed. The seller has a 3-day return policy and today is the third day. I bought it on ebay but the seller is a consignment store. I am going to call them to see if it's okay to return the bag in person, but if I am able to do this, what should I do to protect myself? How do I get proof I returned it? Should I ask for a printout of the Paypal refund? Or is this just a bad idea altogether? Thanks in advance for any help.
	__________________ See my shoes here! Buy now, think later! Wish list: Always looking for (38-39.5): Eugenie (under $1K), Nude Be A Girl or Body Double, Pin-up, Yasmin, Red patent Clichy or Alti Pump, Madeleine, Grace (gold or lace, preferably) Fall wants: Lilac/navy Maggie

Oct 20th, 2009, 01:27 PM	#2
Leeleerae Member Joined: Jan 2009 Posts: 823	If you do a return in person, make sure you get your return payment in CASH. If you ask for a refund via paypal, but do the return in person, the seller could claim they never received the bag (worst case scenario). Whenever doing transactions on eBay in person, it is best to make them cash transaction. Also, it could never hurt to have them sign a receipt or something like that.
Leeleerae Member Joined: Jan 2009 Posts: 823	__________________ Check out my new site: www.GuiltlessPurse.com

Oct 20th, 2009, 02:08 PM	#3
laureenthemean OP Addict Joined: Mar 2008 Location: The Valley Posts: 16,339	Thanks for the advice. I called ebay CS and they recommended I ship it back (w/ sig. confirmation). The shipping cost will be worth the peace of mind.
	__________________ See my shoes here! Buy now, think later! Wish list: Always looking for (38-39.5): Eugenie (under $1K), Nude Be A Girl or Body Double, Pin-up, Yasmin, Red patent Clichy or Alti Pump, Madeleine, Grace (gold or lace, preferably) Fall wants: Lilac/navy Maggie

Oct 20th, 2009, 05:59 PM	#4
hotshot Member Joined: Apr 2007 Posts: 2,869	Yes, would send it back according to ebay/pp instructions.
hotshot Member Joined: Apr 2007 Posts: 2,869

Oct 21st, 2009, 10:58 AM	#6
bunnymasseuse I <3 Autumn! Joined: May 2008 Location: Near Apple Festivals! Posts: 7,312	If you are worried about the timeframe, try to ship it to them from a shipping center closer to the consignment store to ensure a quick turnaround into their hands.
	__________________ -------(\(\---------- -------(-.-)--------- ------( (")(")------- Public Coach Collection Looking for: 40946,11420,40887,40708,40826,11479 Adopt older Coach bags, give them a 2nd life!

Oct 21st, 2009, 12:58 PM	#7
ladyisobel Member Joined: Mar 2006 Location: devon uk Posts: 2,903	I think i would go ahead and take it myself and ask them to do the refund while you stand there, i would say as they're a bricks and mortar store, they'll be unlikely to do anything underhand, they should do the refund as any other store shouldn't they? IE give you a refund receipt.
	__________________ i'm twittering ! http://twitter.com/ladyisobel_tpf facebook ! http://www.facebook.com/profile.php?...37&ref=profile

Oct 21st, 2009, 05:24 PM	#8
scyllabub London, UK Joined: Dec 2008 Location: London, UK Posts: 319	If the item is "not as described", then the seller's 3-day stipulation for return does not apply. You could raise a SNAD dispute and let eBay lead the way, you will be asked to return trackable with signature and you will get your full payment refunded. Just something to consider. scylla

Oct 21st, 2009, 08:25 PM	#9
hotshot Member Joined: Apr 2007 Posts: 2,869	Why be sorry when you can be safe and ship and be protected as well ( to a certain degree anyway)
hotshot Member Joined: Apr 2007 Posts: 2,869

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