[purse-n-boots]

I just wanted to give a heads up to all the other sellers. This customer bought an athentic Gucci Peggy tote from me and once she received it send threating and demanding messages that I sold a fake and that she would take legal action and travel to Minnesota to report me to authorities.

I let this customer make a down payment on the bag to hold it until she was able to pay the full amount and I get this kind of treatment once she gets the bag. I would stay far away!! The bag was authenticated in the forum here as well and I am sure many of you know our reputation.

She even claimed that I arranged an 'alternative' method of payment to take advantage of her and she already checked into the possible ways she could come after me. What a joke!! I accepted paypal for payment. What kind of 'alternative' method of payment is that?

I would advise to block cmomac before you are her next victim!!


Her first message:

I received the Peggy Large Gucci Purse today. Unfortunately, I am not satisfied with the authenticity representation of this Gucci purse, and am returning the item for a refund. I will be returning it back to you via Fed Ex overnight and am requesting a refund. Please advise how the refund transaction will be handled.

I received the Gucci tote purse today and opt to return to you for refund. Please contact me today for confirmation as I am shipping this item back to you tomorrow.

We always work hard to help our customers but such demands are uncalled for!


More demands and threats:

Please don't insult my intelligence. You know the merchandise you sent me, and I am not wasting my time sending pictures.

It may be hard for you to accept the authenticity issue and your previous email indicates you are frequently challenged by other customers. If you think that I have no recourse or further action because you chose an alternative manner of payment, you are mistaken. I've investigated that already. Furthermore, If I need to travel or send someone to Minnesota I will do that too. Now, we can take the least path of resistance, and work this out, or we can make this very difficult. Whatever means necessary. I am sending this purse back to you today via FedEx overnight.

I expect a full refund less shipping and your 10% restock fee. I will provid you with the shipping information.

At least she is willing to abide by our return policies.

I just have a hard time accepting a return from a customer who makes demands. I had to vent. Thanks for reading. Would you accept a return?

[purse-n-boots]

Sorry, just have to post her other message....

For the record, I am returning the Peggy Gucci Purse because I am not 100% satisfied with the quality. You assert that it is authentic, and even if so, I am not satisfied with the production and quality of this bag. I shop at high-end stores such as Sak's, Neiman Marcus, Bloomingdales and Nordstrom, and have had occasion to return designer merchandise that I was not satisfied with the quality. Guess what? Not a problem for the stores who stand behind their merchandise as you claim to do. I am in the business and understand the value of integrity and a satisfied customer. I will also ignore your comment that you doubt what I am returning to you. Understand, that I am returning exactly the same item you sent me for your validation and inspection. I'm not in the business of hustling and $1200 is too much for me to give away for something I am not satisfied with.

With that said, the purse will arrive Tuesday June 24th, at which time please contact me and acknowledge receipt of the purse. If you decide that I will need to pursue legal action in addition to claims to eBay and Paypal, please tell me that. I don't care if it takes 120 days or a year, the principal of this matter is I am not satisfied with the quality - authentic or not - you published a 3-day return policy and I am abiding on my end. If cash flow is an issue, please let me know that too. I am willing to spend money to travel to Minnesota to meet personally on the principal of the matter. If you stand behind your merchandise, then it shouldn't be a problem to refund the buyer. Don't get it twisted that your accommodating an altnerative payment arrangement was an opportunity to screw me or that I had a cash flow issue - not the case here. Is there another element to your "business" that should be considered in this case?

I look forward to hearing from you Tuesday June 24, 2008. At that time, you will let me know how I will proceed to resolve this matter.

I told her we stand behind our authenticity which is why we can't accept a return based on that issue alone. If someone claims our bag is fake and we accept a return, we are running the risk of getting back a fake bag. Not sure what traveling to our state would help, I always find that threat amusing no matter who it comes from.

[SuperChica111]

*WOW*

I would tell her: unfortunately your reason for requesting a refund does not fall under our guidelines...with that being said- see you in Minnesota.



I don't work well with threats either...sounds like another case of buyer's remorse...tough sh*t! That's what I say!!!

[alliemia]

i write 'final sale' in all my auctions, especially if i was to sell anything that could be swapped out with a fake. that way, you wouldn't have to deal with this.

hope it works out.

allison

[addisonshopper]

Tell her to suck an egg and after she is done kiss the buttocks. I am sorry but I am offended by her BULLING tactics. I am never one for threats and violence, but in her case since she mentioned coming to your state, if she shows up, GIVE her the BEST that you got. It would be a shame to take an a$$ whipping over a lie that you (meaning she) told. For sure if she returns the bag and you except it , it wil be a fake. Good old bait and switch. Man is eBay fun. Good luck to yah. The truth always prevails.

[moi et mes sacs]

What a nut. I would be tempted to refuse and let her claim as Paypal will ask for proof of non authenticity. Was your bag tagged? That way she cant switch.

[geniepr]

Let her flight in!!! So you can be sure the bag she is returning is in fact yours after all. Go meet her at the airport and if everything turns ok, ask her to pay for lunch!

[4theluvof-it]

I would be on the phone with paypal and find out exactly what you can do. I hate bullying tactics of some buyers! Some people should learn to be nicer!

[cutieupdate18]

How rude! I wish buyers didn't have so much clout over sellers.

[nooch]

She's going to send a fake back, I feel it :( Hope this takes a turn for the better!

[LovePink]

What's a jerk...did you tag the bag hand photo them before shipped it out??? Ask her go to hight end store and do a return...All SA at high end will "" her for return. Why she accept buy it at eBay and asking for high end service??? You're so nice by let her pay with few payment. Ask her travel to your state. No way, she is not go anywhere....

[Kathrin]

Sounds like a case of buyer's remorse to me.

First she says it isn't authentic, then, when you don't cave into her demands, she says the quality isn't good.

And what is up with comparing you to Saks or Nieman Marcus??? You buy on eBay so you get good deals - but you accept that you won't have all the benefits of buying at a B&M store.

[chloehandbags]

I wonder whether she could be less familiar with designer brands than she claims and perhaps she really does think the quality is lacking, when it's actually just the signs of the item having been handmade and that is why she assumed it must be fake?

Alternatively, could there possibly be any truth in her claims that the quality is lacking, a bit, in any way, do you think? As we know, somethimes, the quality control, even of high end designer brands, can be a bit hit and miss and if so, perhaps she did genuinely think it was fake, because of that?

Perhaps you really did manage to convince her it wasn't fake, but she still doesn't want it, as she feels it is lacking in quality (even if it isn't)?

As you offered a 3 day return policy, I'm pretty sure she'd win any claim wouldn't she? If so, perhaps it would be best to just offer to take it back and if you don't receive the same bag back, refuse to refund and launch a dispute against her?

[juu_b]

What a JOKE. i hate it when people are like that..
what does she mean by "I am in the business and understand the value of integrity and a satisfied customer."

i think her actions are CONTRADICTING every word she has just said.

bunch of BS and probably buyer's remorse!

reading that garbage makes me mad -_____-''

i guess you will have to do the refund because that was written in your policy. but i would block her from now on!

[purse-n-boots]

Well, we didn't do the transaction on eBay so it isn't linked to the auction. Like I said, I would normally gladly take a return, especially from someone so willing to pay the 10% restocking fee but her whole attitude really turned me off and brought up red flags about her return.

I explained to her that brands change between seasons and there could be some slight variation. I didn't know that the bags were handmade though. Can you verify that?


EXACTLY!!! If I had a 300 mil in inventory, thousands of employees a return wouldn't even be an issue (Saks offers unlimited return time) but then again she wouldn't have even bought the bag because the price would be higher.