After trying to decide if I wanted to start this thread at all, a PM from a fellow tPFer pushed me to do it after telling me about their experience as a buyer from this seller/buyer.

I had a buyer (tysonmartin3)that purchased an item from me a little bit ago. There weren't any really obvious red flags about her, she was a little nuttier than usual buyers but nothing totally outlandish. At least at first...

Her main account has very high feedback (over 1k). Somehow, her feedback is pretty decent even (as a seller also). She asked a few questions over the course of the auction but it wasn't until she won the item that it got bad. She put in offers on other items- some reasonable, others not. I auto-declined several and accepted one on another item. The first item she won, she kept assuring me that she'd pay that day but that she needed the item immediately. She asked for me to send the item Express Overnight for free and to cover my costs, she'd agree to cancel the transaction so I'd get my fees back or she'd pay through PP directly. Shady. After an unpaid item case had opened automatically on her for the first pair, she paid. The second item she won she tried to keep negotiating a trade and then some non-sensical ramblings how she didn't want them anymore but then she did and was going to pay. Long story short, the second item went unpaid and she got a strike. Meanwhile, she kept insisting that we do trades, etc. No thank you. Now I'm getting nervous.

I shipped the first item that she eventually bought and paid for. Almost immediately after I printed the shipping label, she starts sending completely irate messages about why it's going to take so long to get to her (since UPS has an estimated delivery date). I explain that shipping was free for her and I only ship UPS because of the item's value- listing clearly stated Ground shipping with insurance.

There were a ton more emails talking about nothing up until the item was delivered. Then the onslaught of messages starts- literally, I had several sent within minutes of each other in the middle of the night demanding a response. She stated that she didn't like how the new soles covered the bottom. There were 12 photos showing this and the listing stated that the heels and soles had been replaced. I offer to refund her but will not refund the initial shipping because everything was as described. She freaks. More emails that I lost track of. I wake up the next day to and get even more emails demanding my address because she's sending them back (at least 3 of those) then not to bother because she contacted ebay and they gave her my address and she sent them back. I wake up to this and am like, and . I explain to her that I'm going out of town so whenever the shoes do get back to me this coming week, she's still going to have to wait because I won't refund her without having the item in my hands- the tracking is not good enough because she was supposed to get a signature. This is Saturday, I believe. Monday rolls around, I'm out of town, and she's livid because the item has been delivered and I haven't issued her a refund. I politely tell her yet again that I am out of town and no seller will issue a refund sight unseen for an item of this value. This hasn't changed and she's just going to have to wait until I get back into town the following Friday.

For the sake of not dragging this unending story out much longer, she opens a case with eBay for SNAD. Makes up another reason than what she told me (new soles are covering the original soles and can't determine authenticity). I respond with exactly what I've been telling her the whole time- no refund until the item is in my hands, period. She escalates the case to eBay to decide and they decide in my favor with no obligation for me to issue a refund. When I called for clarification they said she violated the terms of her Buyer Protection on multiple fronts. More emails continue from her threatening me now that she's going to sue me and call the cops (yes, I'm still out of town and this is only the following Wednesday or so). As soon as I get into town, I see if the shoes are at the PO. They are there but SHE'S WORN THE SHOES!!!!

Even though eBay told me that I didn't have to issue a refund, I do anyway minus a very minimal restocking fee since they were not in the same condition as when they were sent. I'm still receiving non-stop emails from her- to my ebay account and personal account- vowing that she's going to get me back and that I'm a thief, to watch my back, etc. Not even a "thank you, I know ebay said you didn't have to issue me a refund but you did anyway"- more threatening, cursing emails that were all reported to eBay that have yet to stop.

And it doesn't stop there.

She used another account of hers (shaymp) that appears to not have any link to her- different username, PP, addresses, etc. to buy another item. Same story though- waited to the very last day to pay to avoid a strike (after a case was opened), started sending harassing emails the next day after shipping item, etc. Even went so far as to try and open an INR two days after paying then left a negative before the item was even received just to damage my feedback. By total accident, I discovered that the two accounts belong to one in the same person after doing a little sleuthing on the addresses...turns out she's a business owner in NY. Frightening.

And it continues, she has kept sending harassing emails to my personal email under various addresses. I've heard from others that she's been trying to scam them under her main account that she sells under as well by playing the system and skirting the rules (telling buyers to return items and that they don't need a signature then denying that she got the item back). Some have said they won't leave her negative feedback because they're afraid of her and how she's bullied them from the start.

eBay won't tell me her other IDs for privacy purposes but they confirmed she has several other accounts that they can link. She was temporarily suspended for attempting to bypass the BBL and then interfere with transactions (or something like that) for what she did with the second ID. I doubt this is the last we've seen of her and considering she has been starting to sell a lot more recently, I thought people should be on the lookout since there is very little indication of what a nut job she actually is. It also looks like she tried pulling a similar stunt on another seller.

So, just another example of how you can never be too careful on eBay as a buyer or seller. Sorry for the long post but I just had to rant...in my 13 years on eBay I have never encountered anything like this.

I am truly sorry about what you went through. She sounds insane and needs to be blocked. Thanks for letting us know. If you go to http://www.toolhaus.org you will see that she has BAD BAD feedback.

I took a screen shot but the file was too big so I just used copy/paste. Here is a part:



I'm no satisfied shoes came dirty, lied about only wearing once. 3+ times Buyer:
Member id sanejuan ( Feedback Score Of 242Teal star icon for feedback score in between 100 to 499)
Jun-19-12 22:45


Reply by tysonmartin3 (Jun-20-12 08:00):
I offered to accept a return at no cost to him. He said no he wanted money back!

Nike Air Jordan Retro 12 XII Cool Grey/Team Orange-White 2012 DS SIZE11 ON HAND! (#180894329705)
US $150.00
Best Offer Price was AcceptedThis item was listed in fixed price format with a Best Offer option. The seller accepted a Best Offer price. View Item Nike Air Jordan Retro 12 XII Cool Grey/Team Orange-White 2012 DS SIZE11 ON HAND!
info
Detailed item information is not available for the following items because the Feedback is over 90 days old.
Negative feedback rating Worst seller I've ever done buisness with. Sent me wrong item, wouldnt refund. Buyer:
Member id thc_kalix ( Feedback Score Of 109Teal star icon for feedback score in between 100 to 499)
Nov-25-11 14:17
NWT THE NORTH FACE MEN BALLARD BOOTS (#170714139567) US $110.00
Negative feedback rating Item arrived unwrapped, torn and soiled Buyer:
Member id 98844 ( Feedback Score Of 113Teal star icon for feedback score in between 100 to 499)
Apr-02-11 11:06


Reply by tysonmartin3 (Apr-03-11 20:46):
It's obvious it was the postal service, would refund money but cust.didn't conta

NWT THE NORTH FACE HEAD HOLDER BEANIE HAT $30.00 (#180616302922) US $18.00
Negative feedback rating The description on the pictures was NOT the jeans I received. She ignored my ema Buyer:
Member id mari052267956 ( Feedback Score Of 0 )
Mar-16-11 13:14


Follow-up by mari052267956 (Mar-17-11 17:53):
I retract from what I said It was my mistake and I've we've come to an agreement

NWT WILLIAM RAST WOMEN SADIE STRAIGHT LEG JEANS (#180613790785) US $36.99
Neutral feedback rating logo same colour as coat plus very small, also cost £22 extra on top of postage Buyer:
Member id lauren2224 ( Feedback Score Of 112Teal star icon for feedback score in between 100 to 499)
Dec-04-10 13:24
NWT THE NORTH FACE WOMAN METROPOLIS PARKER JACKET (#170558469312) US $175.00
Negative feedback rating I bought "Buy it now" $95, she refused to sell. She sold to me $150 off Ebay Buyer:
Member id deeannpea ( Feedback Score Of 572Purple star icon for feedback score in between 500 to 999)
Dec-03-10 15:33


Reply by tysonmartin3 (Dec-03-10 18:17):
Seller is a liar. Never sold her anything. canceled her transaction & she is mad

NWT THE NORTH FACE MEN DOWN MOUNTAIN PARKER JACKET (#180593390856) US $95.00

^^ Thank you, lovely. I always seem to forget about Toolhaus- always good information to have. I messaged the other seller that she was dealing with around the same time frame as me to see what happened. I just can't believe that she's been able to continue her antics with pretty much no consequences including trying to actively scam people.

Here's the other seller's feedback that she left:

Shoes were damaged upon arrival beware of this seller refused return!!!
Seller: Member id mywifeluvs2shop10 ( Feedback Score Of 581) May-30-12 15:41
Reply by mywifeluvs2shop10 (Jun-01-12 15:41):
Shoes were not damaged. Upset because she had buyer's remorse and lost her claim

Originally Posted by Speedah

^^ Thank you, lovely. I always seem to forget about Toolhaus- always good information to have. I messaged the other seller that she was dealing with around the same time frame as me to see what happened. I just can't believe that she's been able to continue her antics with pretty much no consequences including trying to actively scam people. Here's the other seller's feedback that she left: Shoes were damaged upon arrival beware of this seller refused return!!! Seller: Member id mywifeluvs2shop10 ( Feedback Score Of 581) May-30-12 15:41 Reply by mywifeluvs2shop10 (Jun-01-12 15:41): Shoes were not damaged. Upset because she had buyer's remorse and lost her claim

You are welcome. Toolhaus is easy to forget but vital! I forgot it myself recently and got scammed out of £1500.

Speedah, I'm so sorry this is happening to you. To have an onslaught of e-mails threatening, complaining and harassing is so gut wrenching. I have added her to my blocked bidder list.


Hugs to you girl, and thanks for the heads up.

Originally Posted by lovely64

You are welcome. Toolhaus is easy to forget but vital! I forgot it myself recently and got scammed out of £1500.

Just terrible...so sorry!

Thanks for the warning, Speedah!

awful.... and sorry that you had to be subjected to this despicable buyer &

Toolhaus can be so useful... we sometimes forget about it...

lovely64: I'm so sorry to hear about that. I saw your story in another thread and I really hope you can recover your money. I don't know how some people can look at themselves in the mirror.

Thank you, lovelygarmets, skyqueen, and hotshot. With two bad buyers in such a short period I was thinking to myself, "what the heck am I doing wrong?! This has never happened." I'm glad a friend of mine and fellow tPFer kept urging me to dig into it more since it just sounded a little too coincidental. This person mostly buys and sells high end designer items (YSL, Dior, Louboutin, etc.) so hopefully this can help someone else avoid her.

So sorry you have to deal with buyers like this;(

OP can you block her in your personal email so the message will stop? I think the spam filters let you do that.

Originally Posted by lizmil

OP can you block her in your personal email so the message will stop? I think the spam filters let you do that.

Yes but unfortunately she just keeps changing her email addresses (or using different ones). The most recent times she's emailed me has been from two or three addresses that I hadn't seen before. One looked like her business email even since it had the name in it. And the two eBay/PP accounts that I know of have completely different email and physical addresses (in different states even). I think it's safe to assume that the ones that I already know of are only the tip of the iceberg.

What the heck is wrong with people???? I'm so sorry you had to deal with this nut case - not once but twice!!!

If you think she's emailing you from her business email, I'd be tempted to do a little digging to verify and then forward the harrassing emails to the HR department (it they have one).

Originally Posted by inspiredgem

What the heck is wrong with people???? I'm so sorry you had to deal with this nut case - not once but twice!!! If you think she's emailing you from her business email, I'd be tempted to do a little digging to verify and then forward the harrassing emails to the HR department (it they have one).

Good idea! Unfortunately a little digging looks like her and her husband are the franchise owners. The email with the biz name looks to be one of the primary ones though. If she runs her business the way she does eBay transactions, oh my...

This is a mentally unstable person...seriously. Scary.

Some people are seriously scary. So sorry this happened to you. Added to my blocked bidders list.