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starbuxxx · Nov 2nd, 2009, 11:28 PM

I won a pair of Franco Sarto shoes on Ebay last week and the seller did not post actual photos but a stock photo. The description said the shoes were in brand new condition and only used twice. I received the shoes right away but they were definitely not worn only 2 times and were very broken in where the inside label of the shoe no longer said the name of the wear on the soles indicated they were very much broken in shoes. I emailed the seller to let her know I didn't think they were accurately described and she emailed back saying she felt they were like new condition. I responded that they weren't and I could send her photos pointing out the wear but I haven't heard back from her. I know it was my risk buying them without a photo so that's on me but I'm torn on the feedback - would you go with a neutral or a negative? I really feel she mispresented them but I should have been more careful buying based on a stock photo - any suggestions?

Ellie Mae · Nov 3rd, 2009, 12:07 AM

Yes you should be more careful & never buy any item using stock photos as you cannot see what you are actually buying.
If you feel that the item received is NOT as described in the listing, file an Ebay or PP SNAD dispute. (try filing with eBay first)
Be very specific in your dispute as to WHY the item received is not as described in the auction. Request item return & refund of price of shoes & shipping.
Don't leave feedback yet unless you are simply just prepared to keep the shoes and move on.
If the seller won't work with you, then her attitude will probably warrant a neutral unless she becomes really hostile
Did u check her feedback on toolhaus.org to see what other buyers had to say?

ladyisobel · Nov 3rd, 2009, 02:40 AM

Yes, anything with just a stock photo is a no-no for me, but like Ellie says, open a dispute , you'll more than likely be told to send them back for a refund.

eBayguy · Nov 3rd, 2009, 08:54 AM

If the seller used the phrase used twice and brand new, the item is not as described. It can not be both. Open the claim as suggested above.

It does not have to be nasty, but if you do not want the shoes, make a PayPal claim to get your money back.

I hate negatives as much as anyone, but if the seller does not give you a refund or make an adjustment that you are happy with, negative would be my vote.

If they do make an adjustment and you accept, then neutral or positive is my vote. I suggest neutral because they really did not list it accurately from the info we have. (I hate to get a neutral almost as bad as a negative)

hotshot · Nov 3rd, 2009, 09:32 AM

Originally Posted by Ellie Mae

Yes you should be more careful & never buy any item using stock photos as you cannot see what you are actually buying.
If you feel that the item received is NOT as described in the listing, file an Ebay or PP SNAD dispute. (try filing with eBay first)
Be very specific in your dispute as to WHY the item received is not as described in the auction. Request item return & refund of price of shoes & shipping.
Don't leave feedback yet unless you are simply just prepared to keep the shoes and move on.
If the seller won't work with you, then her attitude will probably warrant a neutral unless she becomes really hostile
Did u check her feedback on toolhaus.org to see what other buyers had to say?

Agree here. Brand new and worn a couple of times would have made

me ask for more pictures and certainly asked for pictures of the sole.

Two different descriptions is what I read here.

Let us know what you decide.

karmenzsofia · Nov 3rd, 2009, 12:01 PM

Originally Posted by starbuxxx

I won a pair of Franco Sarto shoes on Ebay last week and the seller did not post actual photos but a stock photo. The description said the shoes were in brand new condition and only used twice. I received the shoes right away but they were definitely not worn only 2 times and were very broken in where the inside label of the shoe no longer said the name of the wear on the soles indicated they were very much broken in shoes. I emailed the seller to let her know I didn't think they were accurately described and she emailed back saying she felt they were like new condition. I responded that they weren't and I could send her photos pointing out the wear but I haven't heard back from her. I know it was my risk buying them without a photo so that's on me but I'm torn on the feedback - would you go with a neutral or a negative? I really feel she mispresented them but I should have been more careful buying based on a stock photo - any suggestions?

Yes, I agree that you should never buy an item based on a stock photo and a vague "description." As a buyer, you need as much info as possible about the item you're buying. That means a detailed description of the item's condition that lists it's flaws, signs of wear, stains, marks, etc, AND detailed photos.

I also agree that if the seller said "brand new, worn twice" then she's contradicting herself: it ain't new if it's used. But if she said the shoes were in "like-new" condition, then that's not a contradiction kuz you can use something and it still be in like-new or mint condition.

You say the shoes show signs of wear that indicate way more use than two days. If that's truly the case, then you could open a SNAD dispute and see what happens. You have nothing to lose by trying. PP could quickly rule in your favor...but it also could rule in favor of the seller kuz of the vague description--unlikely, but it could happen. Furthermore, if you paid via PP using a credit card, you could dispute the charge with your cc company.

Love2LoveU · Nov 3rd, 2009, 12:06 PM

Oh wow, once I bought a purse with NO picture at all just a description. It was a bag I really wanted and for a good price so I trusted the sellers feedback and when I received the item it was perfect. I guess I got lucky.

karmenzsofia · Nov 3rd, 2009, 12:43 PM

^ Yes, you were lucky. And you're not the only one. The thing about buying things we haven't seen from people we don't know--as in eBay--is that you never know for sure what you'll get until you get it. You can get a SNAD from an auction that had plenty of strategically taken photos just like you can get a perfect item from an auction with not photo. But the likelihood of getting an unpleasant surprise in the mail is higher when you buy something without description and/or photos. Given the plethora of transactions going south these days, I'm in favor of minimizing risk. IMO, the more info you have, the better equipped you are when deciding whether or not to buy the item.

SOLIDGOLD2 · Nov 3rd, 2009, 01:20 PM

I would never never buy anything if a stock photo is the only photo for reasons like this.
File a SNAD if the seller wont refund you and a Neg is in order

Nov 2nd, 2009, 11:28 PM	#1
starbuxxx OP Member Joined: Jan 2007 Location: San Francisco Posts: 1,217	Question on Ebay Feedback I won a pair of Franco Sarto shoes on Ebay last week and the seller did not post actual photos but a stock photo. The description said the shoes were in brand new condition and only used twice. I received the shoes right away but they were definitely not worn only 2 times and were very broken in where the inside label of the shoe no longer said the name of the wear on the soles indicated they were very much broken in shoes. I emailed the seller to let her know I didn't think they were accurately described and she emailed back saying she felt they were like new condition. I responded that they weren't and I could send her photos pointing out the wear but I haven't heard back from her. I know it was my risk buying them without a photo so that's on me but I'm torn on the feedback - would you go with a neutral or a negative? I really feel she mispresented them but I should have been more careful buying based on a stock photo - any suggestions?

Nov 3rd, 2009, 12:07 AM	#2
Ellie Mae KIABCRS Joined: May 2008 Posts: 8,282	Yes you should be more careful & never buy any item using stock photos as you cannot see what you are actually buying. If you feel that the item received is NOT as described in the listing, file an Ebay or PP SNAD dispute. (try filing with eBay first) Be very specific in your dispute as to WHY the item received is not as described in the auction. Request item return & refund of price of shoes & shipping. Don't leave feedback yet unless you are simply just prepared to keep the shoes and move on. If the seller won't work with you, then her attitude will probably warrant a neutral unless she becomes really hostile Did u check her feedback on toolhaus.org to see what other buyers had to say?
Ellie Mae KIABCRS Joined: May 2008 Posts: 8,282	__________________ *http://scams-n-shams.blogspot.com* Last edited by Ellie Mae; Nov 3rd, 2009 at 12:19 AM.

Nov 3rd, 2009, 02:40 AM	#3
ladyisobel Member Joined: Mar 2006 Location: devon uk Posts: 2,886	Yes, anything with just a stock photo is a no-no for me, but like Ellie says, open a dispute , you'll more than likely be told to send them back for a refund.
	__________________ i'm twittering ! http://twitter.com/ladyisobel_tpf facebook ! http://www.facebook.com/profile.php?...37&ref=profile

Nov 3rd, 2009, 12:06 PM	#7
Love2LoveU Member Joined: Apr 2009 Posts: 44	Oh wow, once I bought a purse with NO picture at all just a description. It was a bag I really wanted and for a good price so I trusted the sellers feedback and when I received the item it was perfect. I guess I got lucky.
Love2LoveU Member Joined: Apr 2009 Posts: 44

Nov 3rd, 2009, 12:43 PM	#8
karmenzsofia Life is Plan Z Joined: Jun 2008 Location: Tarot Card Posts: 14,888	^ Yes, you were lucky. And you're not the only one. The thing about buying things we haven't seen from people we don't know--as in eBay--is that you never know for sure what you'll get until you get it. You can get a SNAD from an auction that had plenty of strategically taken photos just like you can get a perfect item from an auction with not photo. But the likelihood of getting an unpleasant surprise in the mail is higher when you buy something without description and/or photos. Given the plethora of transactions going south these days, I'm in favor of minimizing risk. IMO, the more info you have, the better equipped you are when deciding whether or not to buy the item.
	__________________ Satisfied but wishing 4 a WTM Mini and an AP ~~* Is it true? Is it helpful? Is it necessary? Is it kind? Or, more importantly, is it funny?

Nov 3rd, 2009, 08:54 AM	#4
eBayguy Steve Joined: Jun 2008 Location: Tennessee Posts: 254	If the seller used the phrase used twice and brand new, the item is not as described. It can not be both. Open the claim as suggested above. It does not have to be nasty, but if you do not want the shoes, make a PayPal claim to get your money back. I hate negatives as much as anyone, but if the seller does not give you a refund or make an adjustment that you are happy with, negative would be my vote. If they do make an adjustment and you accept, then neutral or positive is my vote. I suggest neutral because they really did not list it accurately from the info we have. (I hate to get a neutral almost as bad as a negative)

Nov 3rd, 2009, 01:20 PM	#9
SOLIDGOLD2 why yes, it was Joined: Mar 2007 Posts: 3,298	I would never never buy anything if a stock photo is the only photo for reasons like this. File a SNAD if the seller wont refund you and a Neg is in order
SOLIDGOLD2 why yes, it was Joined: Mar 2007 Posts: 3,298

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