Yeh they had cameras also when they lost my bags but they refused to review them ... and the police were no help. Don't give up OP u might have better luck than I did!! So sorry about your Chanel bag :(

You were sending a package back to Chanel and they didn't send Fed ex to pick it up? They were having you send it back for an exchange at your expense? Weird.

All I can say is good luck and don't give up trying to find out what happened. Because I'm afraid if they can't find it your package you're out of luck without the insurance. :(

OP, it most likely has nothing to do with race - I'm a white young lady and stuff like this has happened to me too... and not because the color of my skin. :)

Don't give up hope and file the police report ASAP. I'm sure the people at UPS will be more helpful if they know it's being investigated.

Good luck and keep us updated.

Well, something was packed and something was sent and something made it onto the truck. Whether or not that something was a Chanel bag

What does the Chanel store say? They must know who delivers their packages. Is it possible that the driver forgot or neglected to have the recipient sign for it? If it was insured for 'only' $100 was a signature even necessary? Could someone at the store have figured that out?

If it was me I would have been in my car and at their door in record time. It is much harder to dismiss someone when they are standing right in front of you raising hell.

OP says that Chanel never received the bag... and it is a good suggestion

to go back to the UPS & raise some hell... OP did you contact the police

department yet??

I agree with the others that race probably has nothing to do with this. so, i wouldnt mention it again because it weakens your case. Just stick to the facts as you know them.

Im surprised the UPS woman who processed and boxed your bag didn't suggest insuring it for more. Even if you didn't know, she knows the bag should have been insured for full value. Since it was only insured for $100, you maybe out of luck so hoping the bag turns up.

In situations like this you need to be a bit more aggressive. That may not be your personality, so i suggest you go back to UPS but take someone with you who will make some noise and get you more answers.

Good luck OP, hope it all works out.

^agree... go back to the UPS with someone find the woman who packed

your box & ask away.....and also OP, you may want to check with Chanel

again... it is possible that the box arrived

Originally Posted by hotshot

^agree... go back to the UPS with someone find the woman who packed your box & ask away.....and also OP, you may want to check with Chanel again... it is possible that the box arrived

I don't understand why the person who packed the box is of interest at this point since a box apparently left the facility where the OP dropped it off, made it to the destination city and onto a truck that left to deliver it.

You need to find out the UPS criteria for scanning packages. Is every package scanned upon delivery? Is a certain $$ amount of insurance necessary for a signature? That is why I suggested that it may have been delivered to Chanel and there might be no record of it.

Can you post the tracking number? Just the number.

Originally Posted by unoma

Op, i do not want to add to your problem. But why the hell did you hand over your parcel without being there to see it being packed? Where were you rushing to that you couldn't wait and how did they give you a receipt?(Did they print out a receipt without weighting the bag in the BOX? I hope when they find the parcel, it would be filled with bricks. And what date did the parcel say out for delivery? Good luck!

Yes This!

Originally Posted by Jamie1127

https://wwwapps.ups.com/webClaims/detail

Originally Posted by Jamie1127

https://wwwapps.ups.com/WebTracking/...ester=trkinppg Heres the tracking info

your links don't work.

Is this it?

Originally Posted by BeenBurned

your links don't work. Copy and paste the actual tracking number.

Originally Posted by noshoepolish

Can you post the tracking number?

She did. And since I have an UPS account, I was able to see it. Hope OP wouldn't mind I'm posting this.

1Z6VA4651335405110

Originally Posted by BeenBurned

your links don't work. Is this it?

You so fast as usual! Welcome back BB!

Welcome back,bb.....

Originally Posted by poopsie2

I don't understand why the person who packed the box is of interest at this point since a box apparently left the facility where the OP dropped it off, made it to the destination city and onto a truck that left to deliver it. You need to find out the UPS criteria for scanning packages. Is every package scanned upon delivery? Is a certain $$ amount of insurance necessary for a signature? That is why I suggested that it may have been delivered to Chanel and there might be no record of it.

If the person did not put the Chanel bag in the box what was in the box??

Someone suggested anything could be in the box as the OP didn't see

it being packed... just dropped it off and got a receipt...it does

appears that the box left the UPS facility but never arrived at Chanel..

so something was packed & something left the UPS facility...

and it is possible that Chanel did receive the bag....let's see

what happens when the OP updates us..