paypal dispute escalation instructions don't make sense? Help!

sac · Jul 7th, 2008, 06:17 AM

Hi everyone I have a dispute escalation about a damaged item and I asked paypal how to post photos following tpf expert advice and the instructions I received from Paypal below are missing steps / badly expressed

. I would appreciate guidance from anyone who has done this before. It seems from following their advice and going to the actual dispute number page they want me to click what is actually 'cancel this claim' to go to the next step which I don't want to do if it means really 'cancel the claim'!!

I have asked Paypal for further instructions but they wrote back and gave no further advice but they said ' you don't have to do anything further it will be decided'. I need to send the photos to prove the shocking unwearble condition it turned up in!

Thanks for your help!! TPF rocks

Paypal instructions:
If you wish to provide pictures of the item you have received, you can
attach them directly onto the file by following these steps: (For security
reasons, we are not able to open email attachments)

1. On the Claim Details page of the Resolution Centre, click the 'Resolve
Complaint' link. (really 'cancel the claim' or 'end claim' - scary if there's no going back)
2. Select 'I will provide other evidence for this dispute by fax, file
attachment, or note'.
3. Click 'Continue'.

babidius · Jul 7th, 2008, 09:25 AM

You need to call if you ar having a problem. I was having a problem escalating a dispute to a claim last week and it was a technical glitvh on their end.

sac · Jul 7th, 2008, 09:31 AM

Thanks
My problem is I am a native English speaker living in France and FrenchPaypal doesn't do english well so I may have bad advice because of language issues and I really don't want to let the dodgy seller off the hook by 'cancelling' when following Paypal's instructions.
If anyone else has had this same problem and has pushed the selection paypal advises and it has not deleted their whole claim I would be very grateful to hear.
Best

babidius · Jul 7th, 2008, 09:33 AM

Can't you have someone who speaks french translate on the phone for you? You can also email them.

sac · Jul 7th, 2008, 09:36 AM

Hi Yes I have emailed them a few times - the first response were the dubious instructions and the second was to say to me don't bother even doing the photos leave it to us to decide the case. I will try PayPal by phone I guess and make a decision on the person's english as to whether I follow their advice or not - ie risk it or not.
Best

Jul 7th, 2008, 06:17 AM	#1
sac Member Location: South of France	paypal dispute escalation instructions don't make sense? Help! Hi everyone I have a dispute escalation about a damaged item and I asked paypal how to post photos following tpf expert advice and the instructions I received from Paypal below are missing steps / badly expressed . I would appreciate guidance from anyone who has done this before. It seems from following their advice and going to the actual dispute number page they want me to click what is actually 'cancel this claim' to go to the next step which I don't want to do if it means really 'cancel the claim'!! I have asked Paypal for further instructions but they wrote back and gave no further advice but they said ' you don't have to do anything further it will be decided'. I need to send the photos to prove the shocking unwearble condition it turned up in! Thanks for your help!! TPF rocks Paypal instructions: If you wish to provide pictures of the item you have received, you can attach them directly onto the file by following these steps: (For security reasons, we are not able to open email attachments) 1. On the Claim Details page of the Resolution Centre, click the 'Resolve Complaint' link. (really 'cancel the claim' or 'end claim' - scary if there's no going back) 2. Select 'I will provide other evidence for this dispute by fax, file attachment, or note'. 3. Click 'Continue'.

Jul 7th, 2008, 09:25 AM	#2
babidius Member	You need to call if you ar having a problem. I was having a problem escalating a dispute to a claim last week and it was a technical glitvh on their end.

Jul 7th, 2008, 09:31 AM	#3
sac Member Location: South of France	Thanks My problem is I am a native English speaker living in France and FrenchPaypal doesn't do english well so I may have bad advice because of language issues and I really don't want to let the dodgy seller off the hook by 'cancelling' when following Paypal's instructions. If anyone else has had this same problem and has pushed the selection paypal advises and it has not deleted their whole claim I would be very grateful to hear. Best

Jul 7th, 2008, 09:33 AM	#4
babidius Member	Can't you have someone who speaks french translate on the phone for you? You can also email them.

Jul 7th, 2008, 09:36 AM	#5
sac Member Location: South of France	Hi Yes I have emailed them a few times - the first response were the dubious instructions and the second was to say to me don't bother even doing the photos leave it to us to decide the case. I will try PayPal by phone I guess and make a decision on the person's english as to whether I follow their advice or not - ie risk it or not. Best