Paypal Claim! BUT WHY???

tikilove81 · Jun 21st, 2008, 10:09 AM

I just got notice that there is a claim against me. I sold a COACH star keyfob more than a month ago. The buyer left positive feedback and now all of a sudden she or her bank has put a reversal on the payment. I don't know why either! I called paypal and they said "just give us the tracking number" I was like "I didn't put tracking for a $18 item!" BUT I KNOW SHE RECEIVED THE ITEM BECAUSE SHE LEFT POSITIVE FEEDBACK.

Anyone been in this same situation? What was the outcome?

Thanks in advance!

babidius · Jun 21st, 2008, 10:41 AM

What is the reason for the claim?

jjyounger · Jun 21st, 2008, 10:57 AM

Was she a new buyer? Some newbies leave fb before they receive the item. I'm so glad it was only an $18 item! It seems to me that this is becoming quite prevalent on eBay. Buyers leave positive feedback and then a month or so later, file a claim. I don't understand it either.

peacocky · Jun 21st, 2008, 11:09 AM

no matter if it's a $1 or a $1000 always use delivery confirmation. If you print your labels online, it's free.

emilu · Jun 21st, 2008, 11:23 AM

I once had the same problem. I contacted the seller directly as well as paypal by phone. It was a bit of a nightmare jumping through the hoops, but paypal did side with me b/c she had left positive feedback specifically saying she had received the item. HOWEVER i am not sure it was paypal that did the trick so much as it was the customer who admitted she wasn't sure what was up (i think her husband must have been checking the bills and saw something unusual) and i think helped clear up things with paypal.

LV Rawks · Jun 21st, 2008, 11:43 AM

It should be mentioned in the dispute what it is about, no? Otherwise, email her and ask. Very strange.

coachfreak · Jun 21st, 2008, 12:46 PM

WTF...???

But yes, you must get delivery confirmation on any item no matter how large or small.

tikilove81 · Jun 21st, 2008, 12:49 PM

It doesn't say why. I did call paypal and they said the buyer or the bank put a stop payment on it. Can you do that more than a month later?

noshoepolish · Jun 21st, 2008, 01:19 PM

Could be a juvenile or other family member using an account. Always use DC.

i<3bags · Jun 21st, 2008, 01:41 PM

Awww, I'm sorry to hear this, but yea, I agree- stick DC on EVERYTHING releated to eBay sales.

Best of luck!

cupcake · Jun 21st, 2008, 01:42 PM

In order to be protected under Paypal's Seller Protection you are required to use a shipping method that can be tracked online to prove delivery (i.e. delivery confirmation).

bsb4tyke · Jun 21st, 2008, 01:54 PM

i think i know the buyer you are talking about.

she is doing a bank charge back on EVERYTHING she bought over the past few months, even to people who sold to her on another forum....i am talking on THOUSANDS of dollars worth of stuff

call paypal and keep calling them.

handbagcrzy · Jun 21st, 2008, 06:46 PM

Yup I believe this is the same person ALOT of people are jumping hops through right now!!

Agreed keep calling until you right paypal person.

moi et mes sacs · Jun 21st, 2008, 07:21 PM

Sounds like she is trying to keep the goods and the money. People are so dishonest. I hope you win this one.

Bay · Jun 21st, 2008, 07:24 PM

Some people are just so friggin weird.

Jun 21st, 2008, 10:09 AM	#1
tikilove81 Member Location: Tampa Bay!	Paypal Claim! BUT WHY??? I just got notice that there is a claim against me. I sold a COACH star keyfob more than a month ago. The buyer left positive feedback and now all of a sudden she or her bank has put a reversal on the payment. I don't know why either! I called paypal and they said "just give us the tracking number" I was like "I didn't put tracking for a $18 item!" BUT I KNOW SHE RECEIVED THE ITEM BECAUSE SHE LEFT POSITIVE FEEDBACK. Anyone been in this same situation? What was the outcome? Thanks in advance! __________________

Jun 21st, 2008, 11:09 AM	#4
peacocky Flaunt your Fringe	no matter if it's a $1 or a $1000 always use delivery confirmation. If you print your labels online, it's free. __________________

Jun 21st, 2008, 11:43 AM	#6
LV Rawks Sofa King Aware Location: Midwest USA	It should be mentioned in the dispute what it is about, no? Otherwise, email her and ask. Very strange. __________________ *"We cannot change the cards we are dealt,* *just how we play the hand"* *~Randy Pausch*

Jun 21st, 2008, 12:46 PM	#7
coachfreak MUST HAVE TATTERSALL Location: Anywhere there is Coach :)	WTF...??? But yes, you must get delivery confirmation on any item no matter how large or small. __________________ Card carrying member of Coachaholics Anonymous Have you seen my collection??? http://forum.purseblog.com/your-bag-...on-202157.html Desperately trying to be good

Jun 21st, 2008, 12:49 PM	#8
tikilove81 Member Location: Tampa Bay!	It doesn't say why. I did call paypal and they said the buyer or the bank put a stop payment on it. Can you do that more than a month later? __________________

Jun 21st, 2008, 10:41 AM	#2
babidius Member	What is the reason for the claim?

Jun 21st, 2008, 10:57 AM	#3
jjyounger Judy Location: Memphis, TN	Was she a new buyer? Some newbies leave fb before they receive the item. I'm so glad it was only an $18 item! It seems to me that this is becoming quite prevalent on eBay. Buyers leave positive feedback and then a month or so later, file a claim. I don't understand it either.

Jun 21st, 2008, 11:23 AM	#5
emilu Member	I once had the same problem. I contacted the seller directly as well as paypal by phone. It was a bit of a nightmare jumping through the hoops, but paypal did side with me b/c she had left positive feedback specifically saying she had received the item. HOWEVER i am not sure it was paypal that did the trick so much as it was the customer who admitted she wasn't sure what was up (i think her husband must have been checking the bills and saw something unusual) and i think helped clear up things with paypal.

Jun 21st, 2008, 01:19 PM	#9
noshoepolish Addicted to Coach	Could be a juvenile or other family member using an account. Always use DC.

Jun 21st, 2008, 01:41 PM	#10
i<3bags Member	Awww, I'm sorry to hear this, but yea, I agree- stick DC on EVERYTHING releated to eBay sales. Best of luck!

Jun 21st, 2008, 01:42 PM	#11
cupcake got her groove back. Location: Michigan	In order to be protected under Paypal's Seller Protection you are required to use a shipping method that can be tracked online to prove delivery (i.e. delivery confirmation).

Jun 21st, 2008, 01:54 PM	#12
bsb4tyke Member	i think i know the buyer you are talking about. she is doing a bank charge back on EVERYTHING she bought over the past few months, even to people who sold to her on another forum....i am talking on THOUSANDS of dollars worth of stuff call paypal and keep calling them.

Jun 21st, 2008, 06:46 PM	#13
handbagcrzy Future Sabrina Owner Location: VA	Yup I believe this is the same person ALOT of people are jumping hops through right now!! Agreed keep calling until you right paypal person.

Jun 21st, 2008, 07:21 PM	#14
moi et mes sacs Science Geek!	Sounds like she is trying to keep the goods and the money. People are so dishonest. I hope you win this one. __________________ If you never change your mind, why have one? Edward de Bono

Jun 21st, 2008, 07:24 PM	#15
Bay Purses are teh shiet Location: Somewhere I dont want to be..	Some people are just so friggin weird. __________________ Lusting for Prada/MiuMiu, Balenciaga and MJ..