NPB Can they leave feedback?

RichBabyBentley · Jun 20th, 2008, 08:04 AM

NPB Can they leave feedback if they do not respond to the dispute?

im a little worried because I have two i have to file today but no response has been made by either of them

ladyisobel · Jun 20th, 2008, 08:36 AM

i don't think they can , no

lvgodiva · Jun 20th, 2008, 09:25 AM

Yesss, they can! What a nightmare

My friend happened it. Buyer offered the exchange: close NPB dispute and they will withdraw feedback

4theluvof-it · Jun 20th, 2008, 12:01 PM

If they don't respond to the NPB then they can leave fb but eBay will remove the doughnut but not the comment. If they respond to the dispute, they can leave fb and it will stay.

jjyounger · Jun 20th, 2008, 12:24 PM

You do have the option of letting the buyer know that you will issue a strike. Once issued, the only way the buyer can have it lifted is if they prove that they paid for the item, or if the seller lifts it. This is one of the few tools sellers still have at their disposal. Of course, negs can be left for quite a while after purchase. I just filed my first NPB after five years of selling on eBay, so I guess I have been fortunate. I issued a strike, and I don't care if he does leave a neg, the a**hole! I have 100% fb at this point, with almost 800 feedbacks, and would hate to see that ruined. But I am not going to be taken advantage of. I think people are becoming used to seeing negatives and taking it with a grain of salt. I know I do. Now I am like, big whoop - leave me one. I can always reply.

jjyounger · Jun 20th, 2008, 12:26 PM

Quote:

Originally Posted by lvgodiva

Yesss, they can! What a nightmare

My friend happened it. Buyer offered the exchange: close NPB dispute and they will withdraw feedback

And this, lovely lady, is feedback extortion. See this link: http://pages.ebay.com/help/sell/report_problem.html and have your friend report that buyer.

coachfreak · Jun 20th, 2008, 01:29 PM

buyers can't leave feedback if they are actually given the strike. If you file NPB and then completed the transaction then they can.

jjyounger · Jun 20th, 2008, 01:37 PM

Quote:

Originally Posted by coachfreak

buyers can't leave feedback if they are actually given the strike. If you file NPB and then completed the transaction then they can.

Thanks so much, coachfreak! That's really good to know.

4theluvof-it · Jun 20th, 2008, 03:20 PM

Here is the policy:

About Unpaid Item strikes and suspensions

Unpaid Item strikes are issued and tracked by eBay.
Unpaid Item strikes are separate from feedback, and do not affect a user's feedback score or member profile.
If a buyer is issued an Unpaid Item strike it will automatically be assigned to their account when the seller receives their Final Value Fee credit.
Buyers have the option of appealing an Unpaid Item strike if they believe it was undeserved.

For transactions involving an Unpaid Item, Feedback left by buyers may be removed when:

A buyer fails to respond to the Unpaid Item process
When the communication and comments left by the buyer within the Unpaid Item Dispute Console undermine the integrity of both the Unpaid Item process and the eBay Feedback system.

jjyounger · Jun 20th, 2008, 03:44 PM

Quote:

Originally Posted by 4theluvof-it

Here is the policy:

About Unpaid Item strikes and suspensions

Unpaid Item strikes are issued and tracked by eBay.
Unpaid Item strikes are separate from feedback, and do not affect a user's feedback score or member profile.
If a buyer is issued an Unpaid Item strike it will automatically be assigned to their account when the seller receives their Final Value Fee credit.
Buyers have the option of appealing an Unpaid Item strike if they believe it was undeserved.

For transactions involving an Unpaid Item, Feedback left by buyers may be removed when:

A buyer fails to respond to the Unpaid Item process
When the communication and comments left by the buyer within the Unpaid Item Dispute Console undermine the integrity of both the Unpaid Item process and the eBay Feedback system.

I have received my FVF credit, closed the dispute and issued the strike. However, the buyer did respond several times during the dispute, making excuses for not having paid and promising to pay (which, of course, he did not). I closed the dispute after 12 days, citing the fact that I chose to have no further communication with him. Surely the mere fact that he responded (although with lies) won't allow him to leave fb, will it? Or is eBay's definition of response (above) payment for the item only? TIA!

emald37 · Jun 20th, 2008, 04:31 PM

^As far as I know, they would be able to leave feedback in your case, since response is not defined as payment only, just whether or not they respond at all to the dispute.

handbag-ho · Jun 20th, 2008, 05:09 PM

Quote:

Originally Posted by jjyounger

I have received my FVF credit, closed the dispute and issued the strike. However, the buyer did respond several times during the dispute, making excuses for not having paid and promising to pay (which, of course, he did not). I closed the dispute after 12 days, citing the fact that I chose to have no further communication with him. Surely the mere fact that he responded (although with lies) won't allow him to leave fb, will it? Or is eBay's definition of response (above) payment for the item only? TIA!

Geez, I'm wondering if you and I have the same buyer. I am currently going through the exact same situation. I called eBay yesterday and found out my buyer currently has a couple of NPBs against him. That is why I decided to close the dispute. At first, I wanted to give him the benefit of the doubt (since he has had 100% positive fb thus far). I haven't left feedback yet because I was wondering the same thing. Can he leave a FB just because he was responding to the dispute (with lies)? Would love to know this.

jjyounger · Jun 20th, 2008, 05:14 PM

Quote:

Originally Posted by emald37

^As far as I know, they would be able to leave feedback in your case, since response is not defined as payment only, just whether or not they respond at all to the dispute.

I'm afraid you are correct about this. It would be too much like right for eBay to do otherwise.

Oh well, a girl can hope!

jjyounger · Jun 20th, 2008, 05:19 PM

Quote:

Originally Posted by handbag-ho

Geez, I'm wondering if you and I have the same buyer. I am currently going through the exact same situation. I called eBay yesterday and found out my buyer currently has a couple of NPBs against him. That is why I decided to close the dispute. At first, I wanted to give him the benefit of the doubt (since he has had 100% positive fb thus far). I haven't left feedback yet because I was wondering the same thing. Can he leave a FB just because he was responding to the dispute (with lies)? Would love to know this.

It certainly sounds like the same buyer! Mine had 100% positive feedback as well. The logical answer to your question would be NO, but I have given up expecting eBay to be logical. I'm PM'ing my buyer's name to you. He is bad news - very persuasive and likeable - but doesn't pay.

geniepr · Jun 20th, 2008, 05:20 PM

Quote:

Originally Posted by handbag-ho

Geez, I'm wondering if you and I have the same buyer. I am currently going through the exact same situation. I called eBay yesterday and found out my buyer currently has a couple of NPBs against him. That is why I decided to close the dispute. At first, I wanted to give him the benefit of the doubt (since he has had 100% positive fb thus far). I haven't left feedback yet because I was wondering the same thing. Can he leave a FB just because he was responding to the dispute (with lies)? Would love to know this.

Why would you leave an NPB feedback? There's really no point there as the only feedback you can leave is positive.

Jun 20th, 2008, 08:04 AM	#1
RichBabyBentley Member Location: Devon, Uk	NPB Can they leave feedback? NPB Can they leave feedback if they do not respond to the dispute? im a little worried because I have two i have to file today but no response has been made by either of them __________________ <a href="

Jun 20th, 2008, 08:36 AM	#2
ladyisobel Member Location: devon uk	i don't think they can , no __________________

Jun 20th, 2008, 09:25 AM	#3
lvgodiva Member	Yesss, they can! What a nightmare My friend happened it. Buyer offered the exchange: close NPB dispute and they will withdraw feedback __________________ LVGodiva.

Jun 20th, 2008, 01:29 PM	#7
coachfreak MUST HAVE TATTERSALL Location: Anywhere there is Coach :)	buyers can't leave feedback if they are actually given the strike. If you file NPB and then completed the transaction then they can. __________________ Card carrying member of Coachaholics Anonymous Have you seen my collection??? http://forum.purseblog.com/your-bag-...on-202157.html Desperately trying to be good

Jun 20th, 2008, 03:20 PM	#9
4theluvof-it Member	Here is the policy: About Unpaid Item strikes and suspensions Unpaid Item strikes are issued and tracked by eBay. Unpaid Item strikes are separate from feedback, and do not affect a user's feedback score or member profile. If a buyer is issued an Unpaid Item strike it will automatically be assigned to their account when the seller receives their Final Value Fee credit. Buyers have the option of appealing an Unpaid Item strike if they believe it was undeserved. For transactions involving an Unpaid Item, Feedback left by buyers may be removed when: A buyer fails to respond to the Unpaid Item process When the communication and comments left by the buyer within the Unpaid Item Dispute Console undermine the integrity of both the Unpaid Item process and the eBay Feedback system.

Jun 20th, 2008, 12:01 PM	#4
4theluvof-it Member	If they don't respond to the NPB then they can leave fb but eBay will remove the doughnut but not the comment. If they respond to the dispute, they can leave fb and it will stay.

Jun 20th, 2008, 12:24 PM	#5
jjyounger Judy Location: Memphis, TN	You do have the option of letting the buyer know that you will issue a strike. Once issued, the only way the buyer can have it lifted is if they prove that they paid for the item, or if the seller lifts it. This is one of the few tools sellers still have at their disposal. Of course, negs can be left for quite a while after purchase. I just filed my first NPB after five years of selling on eBay, so I guess I have been fortunate. I issued a strike, and I don't care if he does leave a neg, the a**hole! I have 100% fb at this point, with almost 800 feedbacks, and would hate to see that ruined. But I am not going to be taken advantage of. I think people are becoming used to seeing negatives and taking it with a grain of salt. I know I do. Now I am like, big whoop - leave me one. I can always reply.

Jun 20th, 2008, 04:31 PM	#11
emald37 Member	^As far as I know, they would be able to leave feedback in your case, since response is not defined as payment only, just whether or not they respond at all to the dispute.