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numeroo · Sep 22nd, 2009, 02:02 PM

Can't believe this finally happened to me. I bought a bag on eBay and it turned out to be a total fake. The tricky thing is in the listing the item location is here in the U.S. however the package was shipped from China (from a person's name different from the seller's!). I already wrote to the seller for a full refund but unfortunately this seller rarely responds to email. My next step will be to file a SNAD claim. As I have never filed a claim before, I want to know if I need to return this fake to the seller before I can get my refund?

My major concern is if I'm asked to return the bag I don't want to ship outside of US due to the hassles and troubles, especially the reason I wanted to buy it is because the item/seller was in US according to the listing!

Please advise what to do, also what I need to provide when I file a SNAD claim...

ladyisobel · Sep 22nd, 2009, 02:14 PM

I would open the SNAD and escalate immediately, paypal will instruct you as to what to do, they will also freeze the sellers paypal account so it can't be emptied out leaving you with no refund.
They(paypal) may want proof that the item is fake, maybe Caroldiva can help you out with that.
Just see what happens when you open the dispute first of all.

ladyisobel · Sep 22nd, 2009, 02:15 PM

If they want you to send it back, make sure to get tracking and signature on delivery.
Others will chime in shortly with more advise !

numeroo · Sep 22nd, 2009, 02:19 PM

But if the shipper and the seller are different (and in different places) in my case, where should I send?

mmmsc · Sep 22nd, 2009, 02:22 PM

You need to call ebay/PP and tell them exactly what is going on here. They will instruct you how to proceed. You may be on hold a while, but it will be worth knowing what you should do. Ebay is supposed to protect buyers in cases like this, but you need explicit instructions from them. Like WHO to send it back to, if you need to return the fake bag at all.

ladyisobel · Sep 22nd, 2009, 02:23 PM

I reckon paypal will tell you to ship it to whatever address is on the sellers paypal account, i think i'd be inclined to give paypal a call.

numeroo · Sep 22nd, 2009, 02:36 PM

Just called ebay, they asked me to contact the seller first, and then file a claim and follow the instruction, but they wouldn't tell me exactly who to send it back to and if I need to return it at this moment..

bunnymasseuse · Sep 22nd, 2009, 02:49 PM

Originally Posted by numeroo

Just called ebay, they asked me to contact the seller first, and then file a claim and follow the instruction, but they wouldn't tell me exactly who to send it back to and if I need to return it at this moment..

^Correct, until you file claim and escalate they will need to provide you the address where to return it to. They may also require you to provide documentation that it's a fake.

Leeleerae · Sep 22nd, 2009, 02:51 PM

Don't ship it out until you file a claim and paypal makes a decision.
Don't wait for the seller to respond, just open a SNAD and escalate it ASAP.
If the listing said it was coming from the US, then you will probably be able to return the item back to the US address, but don't do so until either eBay or paypal makes a decision in writing (or online) and tells you to return it.

bunnymasseuse · Sep 22nd, 2009, 02:53 PM

Originally Posted by Leeleerae

Don't ship it out until you file a claim and paypal makes a decision.
Don't wait for the seller to respond, just open a SNAD and escalate it ASAP.
If the listing said it was coming from the US, then you will probably be able to return the item back to the US address, but don't do so until either eBay or paypal makes a decision in writing (or online) and tells you to return it.

US address on ebay won't be used as ref. for a return if the address with PP for the seller is a non-us address.

numeroo · Sep 22nd, 2009, 03:09 PM

Originally Posted by Leeleerae

Don't ship it out until you file a claim and paypal makes a decision.
Don't wait for the seller to respond, just open a SNAD and escalate it ASAP.
If the listing said it was coming from the US, then you will probably be able to return the item back to the US address, but don't do so until either eBay or paypal makes a decision in writing (or online) and tells you to return it.

I've already opened a SNAD. Do I need to escalate it also without the seller's response? My question is - does Paypal freeze the seller's account if I only open a dispute but not escalate it?

numeroo · Sep 22nd, 2009, 03:36 PM

I can't wait I just escalated it because I suddenly realized it is probably a scam.
Right after I paid the seller, I received an email about an order I never place from ecrater.com! This email contains exactly the same item information on eBay and also my personal info on Paypal!

The more I think about it now the more I feel it's a scam. What else I need to do?

unluckystars · Sep 22nd, 2009, 03:41 PM

can you post the auction link so we can avoid this seller?

mmmsc · Sep 22nd, 2009, 03:42 PM

Can you please post the link to this ebay transaction? It might be helpful if we could see what is going on with the seller. And now ecrater!?!?!?!?!? Sounds pretty fishy

Originally Posted by numeroo

I can't wait I just escalated it because I suddenly realized it is probably a scam.
Right after I paid the seller, I received an email about an order I never place from ecrater.com! This email contains exactly the same item information on eBay and also my personal info on Paypal!

The more I think about it now the more I feel it's a scam. What else I need to do?

sedmackay · Sep 22nd, 2009, 04:19 PM

So, the seller has some of your information now and you're afraid they're using it to scam you through ecrater? Sounds like you need to change your Ebay information/login information NOW!

Jen

Sep 22nd, 2009, 02:02 PM	#1
numeroo OP Member Joined: Jul 2009 Location: US Posts: 80	Need to return a fake before I can get refund? Can't believe this finally happened to me. I bought a bag on eBay and it turned out to be a total fake. The tricky thing is in the listing the item location is here in the U.S. however the package was shipped from China (from a person's name different from the seller's!). I already wrote to the seller for a full refund but unfortunately this seller rarely responds to email. My next step will be to file a SNAD claim. As I have never filed a claim before, I want to know if I need to return this fake to the seller before I can get my refund? My major concern is if I'm asked to return the bag I don't want to ship outside of US due to the hassles and troubles, especially the reason I wanted to buy it is because the item/seller was in US according to the listing! Please advise what to do, also what I need to provide when I file a SNAD claim...

Sep 22nd, 2009, 02:14 PM	#2
ladyisobel Member Joined: Mar 2006 Location: devon uk Posts: 2,886	I would open the SNAD and escalate immediately, paypal will instruct you as to what to do, they will also freeze the sellers paypal account so it can't be emptied out leaving you with no refund. They(paypal) may want proof that the item is fake, maybe Caroldiva can help you out with that. Just see what happens when you open the dispute first of all.
	__________________ i'm twittering ! http://twitter.com/ladyisobel_tpf facebook ! http://www.facebook.com/profile.php?...37&ref=profile

Sep 22nd, 2009, 02:15 PM	#3
ladyisobel Member Joined: Mar 2006 Location: devon uk Posts: 2,886	If they want you to send it back, make sure to get tracking and signature on delivery. Others will chime in shortly with more advise !
	__________________ i'm twittering ! http://twitter.com/ladyisobel_tpf facebook ! http://www.facebook.com/profile.php?...37&ref=profile

Sep 22nd, 2009, 02:23 PM	#6
ladyisobel Member Joined: Mar 2006 Location: devon uk Posts: 2,886	I reckon paypal will tell you to ship it to whatever address is on the sellers paypal account, i think i'd be inclined to give paypal a call.
	__________________ i'm twittering ! http://twitter.com/ladyisobel_tpf facebook ! http://www.facebook.com/profile.php?...37&ref=profile

Sep 22nd, 2009, 02:51 PM	#9
Leeleerae Member Joined: Jan 2009 Posts: 814	Don't ship it out until you file a claim and paypal makes a decision. Don't wait for the seller to respond, just open a SNAD and escalate it ASAP. If the listing said it was coming from the US, then you will probably be able to return the item back to the US address, but don't do so until either eBay or paypal makes a decision in writing (or online) and tells you to return it.
Leeleerae Member Joined: Jan 2009 Posts: 814	__________________ Check out my new site: www.GuiltlessPurse.com

Sep 22nd, 2009, 02:19 PM	#4
numeroo OP Member Joined: Jul 2009 Location: US Posts: 80	But if the shipper and the seller are different (and in different places) in my case, where should I send?

Sep 22nd, 2009, 02:22 PM	#5
mmmsc monachus animadverto Joined: Feb 2007 Location: USA Posts: 5,810	You need to call ebay/PP and tell them exactly what is going on here. They will instruct you how to proceed. You may be on hold a while, but it will be worth knowing what you should do. Ebay is supposed to protect buyers in cases like this, but you need explicit instructions from them. Like WHO to send it back to, if you need to return the fake bag at all.

Sep 22nd, 2009, 02:36 PM	#7
numeroo OP Member Joined: Jul 2009 Location: US Posts: 80	Just called ebay, they asked me to contact the seller first, and then file a claim and follow the instruction, but they wouldn't tell me exactly who to send it back to and if I need to return it at this moment..

Sep 22nd, 2009, 03:36 PM	#12
numeroo OP Member Joined: Jul 2009 Location: US Posts: 80	I can't wait I just escalated it because I suddenly realized it is probably a scam. Right after I paid the seller, I received an email about an order I never place from ecrater.com! This email contains exactly the same item information on eBay and also my personal info on Paypal! The more I think about it now the more I feel it's a scam. What else I need to do?

Sep 22nd, 2009, 03:41 PM	#13
unluckystars Member Joined: Dec 2008 Location: philly Posts: 527	can you post the auction link so we can avoid this seller?
	__________________ My collection: LAMB silver morant, masala hazelwood, lesportsac red mega print sm hobo, donegal ribbon sm hobo, penmanship girlfriend bag One day: LAMB marigold richmond, rasta esquival

Sep 22nd, 2009, 04:19 PM	#15
sedmackay Member Joined: Sep 2008 Posts: 316	So, the seller has some of your information now and you're afraid they're using it to scam you through ecrater? Sounds like you need to change your Ebay information/login information NOW! Jen
sedmackay Member Joined: Sep 2008 Posts: 316

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