"Like New." Really?

Miss Evy Rocks! · Jul 7th, 2008, 02:38 AM

So I won this Coach Pouch.

The seller used words such as: "like new" & "used a few times."

A "barely visible" mark on the bottom is admitted.

Yet, when I got it I was able to spot about 5 marks on it! One on the front!
Even on the leather strap!

They are faint, but they are there.

I'm just very disappointed with the wording... misrepresentation is one of my biggest pet peeves

I have messaged the seller and I'm requesting she refunds me for the shipping back with DC since she did not care to send the pouch with DC .

I'm not worried about getting my money back.

£bÅ¥ frowns upon SNAD items these days and she should be accommodating, no?

Anyone else with "like new" purchases, that didn't turn out so new?

Anyhow, thanks for letting me rant...

nickkyvintage · Jul 7th, 2008, 02:57 AM

oh miss Evy! that is terrible. There seems to be loads of "like new" items on eBay and they turn up old and used. It really sucks!

Hopefully your seller will be nice about it. To me that would be SNAD too! x

mjlover1977 · Jul 7th, 2008, 03:09 AM

to be honest, when people say that things arent BNWT i just assume they are going to be 'used' ... i think one person thinks 'practically new' and another might think 'gross, you're kidding?!'

hlchen · Jul 7th, 2008, 03:20 AM

Everyone's version of a condition is different, but if the seller made a comment on one mark on the pouch, I'm sure she saw the other marks and should of disclose them. It really bothers me too when sellers misrepresent the condition.

Miss Evy Rocks! · Jul 7th, 2008, 03:36 AM

Quote:

Originally Posted by hlchen

Everyone's version of a condition is different, but if the seller made a comment on one mark on the pouch, I'm sure she saw the other marks and should of disclose them. It really bothers me too when sellers misrepresent the condition.

"This bag has been used a few times. The only imperfection is a small pink dot on the bottom of the bag. It is barely visable. There are no other spots, stains, or tears on this bag."

Right there she is dismissing the other visible marks I was able to spot by just looking at it

Looking hard I spotted the one mark on the leather strap

Furthermore, the pouch has clearly been used more than "a few times." More like many times...

jennifermason · Jul 7th, 2008, 04:34 AM

I find that it's better to expect the contition to be worse than they describe it, proportionitly.

chloehandbags · Jul 7th, 2008, 12:49 PM

I have had this sort of thing (and worse) happen to me on numerous occasions - despite being pessimistic and expecting items to arrive in slightly worse condition than described.

There have been several threads on this subject and it's clearly a very common problem.

chloehandbags · Jul 7th, 2008, 12:55 PM

Quote:

Originally Posted by mjlover1977

to be honest, when people say that things arent BNWT i just assume they are going to be 'used' ... i think one person thinks 'practically new' and another might think 'gross, you're kidding?!'

I know that's the common excuse, but I don't think they think 'practically new', at all.

Unless they have a sight impairment (in which case, they should ask for a friend's help), they know what they're doing...

Condition can only be considered to be subjective within a very narrow margin, IMHO and ignoring obvious marks, flaws and signs of wear is not a question of subjectivity, but blatant and intentional neglect of one's legal duty as seller.

Nyria · Jul 7th, 2008, 02:04 PM

She shoudl refund you ALL the money (shipping too) and pay to have it shipped back to her!
I once had an LV lexington listed and when the buyer got it she noticed a rip in the d-ring. It was really small so I never noticed it -- but since I never noticed it I never took pics of it so I felt like that was misleading and I gave her a full refund.

moi et mes sacs · Jul 7th, 2008, 02:23 PM

I think its unfair to say new even if the item has minor marks. It may have been for a gift and then it would not be appropriate. I would ask for a full refund.

Miss Evy Rocks! · Jul 12th, 2008, 03:02 AM

So she finally agree to refund me in full (with a little nudge) plus $5 to ship it back. She even refunded my Paypal account the day I gave her the tracking number

Thanks everyone for your comments and suggestions on this ordeal...

Until next time... Hopefully there won't be?

dragonette · Jul 12th, 2008, 04:55 AM

i'm glad your case turned out all right!

imashopaholic · Jul 12th, 2008, 06:26 AM

I'm glad the seller was co-operative and willing to refund you in full. Better luck next time.

Miss Evy Rocks! · Jul 12th, 2008, 12:47 PM

Quote:

Originally Posted by dragonette

i'm glad your case turned out all right!

Me too. I hope yours does too

rainyjewels · Jul 12th, 2008, 12:59 PM

as a buyer i wouldn't buy an item based solely on the seller's judgment. his/her judgment clearly wouldn't be objective as he/she clearly has an agenda - to sell the item for as much $$$ as possible! i would always look at the pictures or request pictures of the items and judge for myself. if the seller isn't cooperative and refuses to send pictures, then maybe it's not a good idea to bid on his/her auction in the first place.

Jul 7th, 2008, 02:38 AM	#1
Miss Evy Rocks! Sofa King Banned Location: Where My Purse Obsession Reigns!	"Like New." Really? So I won this Coach Pouch. The seller used words such as: "like new" & "used a few times." A "barely visible" mark on the bottom is admitted. Yet, when I got it I was able to spot about 5 marks on it! One on the front! Even on the leather strap! They are faint, but they are there. I'm just very disappointed with the wording... misrepresentation is one of my biggest pet peeves I have messaged the seller and I'm requesting she refunds me for the shipping back with DC since she did not care to send the pouch with DC . I'm not worried about getting my money back. £bÅ¥ frowns upon SNAD items these days and she should be accommodating, no? Anyone else with "like new" purchases, that didn't turn out so new? Anyhow, thanks for letting me rant... Last edited by Miss Evy Rocks!; Jul 7th, 2008 at 02:54 AM.

Jul 7th, 2008, 02:57 AM	#2
nickkyvintage Bag Pervert! Location: UK	oh miss Evy! that is terrible. There seems to be loads of "like new" items on eBay and they turn up old and used. It really sucks! Hopefully your seller will be nice about it. To me that would be SNAD too! x __________________ Welcome to Ban-City...Population 1...

Jul 7th, 2008, 03:09 AM	#3
mjlover1977 happily in love Location: Sydney, Australia	to be honest, when people say that things arent BNWT i just assume they are going to be 'used' ... i think one person thinks 'practically new' and another might think 'gross, you're kidding?!' __________________ my lil bag collection chloe silver silverado LV mono speedy 25 Balenciaga ink shoulder LV Amarante large cles Chloe tan paddington Chanel black mini flap Chanel black lamskin east west Balenciaga black GSH day Prada dark brown cervo lux medium tote miu miu metallic purple small matelasse MBMJ midnight terri Marc Jacobs black quilted banana hobo Marc Jacobs black icey little stam

Jul 7th, 2008, 12:49 PM	#7
chloehandbags Sofa King Sherlock Location: Hertfordshire, UK.	I have had this sort of thing (and worse) happen to me on numerous occasions - despite being pessimistic and expecting items to arrive in slightly worse condition than described. There have been several threads on this subject and it's clearly a very common problem. __________________ Still missing Phoebe... 'My boss, Ralph Toledano [president of Chloé], always says to me that people come to buy at Chloé for what it is, so it does not make sense to order a Chinese and get delivered an Indian!' - Phoebe Philo, May 2005.

Jul 7th, 2008, 02:04 PM	#9
Nyria Drink the LV KoolAid Location: Alberta, Canada	She shoudl refund you ALL the money (shipping too) and pay to have it shipped back to her! I once had an LV lexington listed and when the buyer got it she noticed a rip in the d-ring. It was really small so I never noticed it -- but since I never noticed it I never took pics of it so I felt like that was misleading and I gave her a full refund. __________________ Take a boo at my Personalized Charm Bracelets Bellissimo_Charms

Jul 7th, 2008, 03:20 AM	#4
hlchen Member Location: The Big Apple!	Everyone's version of a condition is different, but if the seller made a comment on one mark on the pouch, I'm sure she saw the other marks and should of disclose them. It really bothers me too when sellers misrepresent the condition.

Jul 7th, 2008, 04:34 AM	#6
jennifermason Member	I find that it's better to expect the contition to be worse than they describe it, proportionitly.

Jul 7th, 2008, 02:23 PM	#10
moi et mes sacs Science Geek!	I think its unfair to say new even if the item has minor marks. It may have been for a gift and then it would not be appropriate. I would ask for a full refund. __________________ If you never change your mind, why have one? Edward de Bono

Jul 12th, 2008, 03:02 AM	#11
Miss Evy Rocks! Sofa King Banned Location: Where My Purse Obsession Reigns!	"Like New." Really? UPDATE So she finally agree to refund me in full (with a little nudge) plus $5 to ship it back. She even refunded my Paypal account the day I gave her the tracking number Thanks everyone for your comments and suggestions on this ordeal... Until next time... Hopefully there won't be?

Jul 12th, 2008, 04:55 AM	#12
dragonette spideymommy Location: Singapore	i'm glad your case turned out all right! __________________ j e s s i c a - v a l my spideykids my coach stuff hunting: rose legacy wristlet pond legacy wallet ladybug kisslock purse pink scribble flower charm please PM me if you see them! http://drag0nette.livejournal.com

Jul 12th, 2008, 06:26 AM	#13
imashopaholic christmas in 24 days Location: Australia	I'm glad the seller was co-operative and willing to refund you in full. Better luck next time. __________________ Woohoo! We're getting an arts & crafts sub-forum. All the info is here

Jul 12th, 2008, 12:59 PM	#15
rainyjewels eat me Location: NYC	as a buyer i wouldn't buy an item based solely on the seller's judgment. his/her judgment clearly wouldn't be objective as he/she clearly has an agenda - to sell the item for as much $$$ as possible! i would always look at the pictures or request pictures of the items and judge for myself. if the seller isn't cooperative and refuses to send pictures, then maybe it's not a good idea to bid on his/her auction in the first place. __________________ Wishlist - YSL Navy/Purple Croc Muse II - YSL Black Suede Tribute Sandals - CL Very Croise, black satin - CL Bronze Rolandos