I won an eBay item but seller cannot ship to paypal unconfirmed address ! Help !

bernicetse · Aug 15th, 2007, 01:31 PM

Hi all,

Item number:290144854910

Recently I won an eBay item (item no. 290144854910) which I believe I win at quite a good price. In the listing, it does not mention shipping to confirmed address only; and as an international buyer in Hong Kong, I never realize what is confirmed paypal address as I never have problem receiving my items with any address I like.

After I paid for the item, the seller told me that my address was not paypal confirmed, and she said that she had requested this from me via an email which was sent to me after I won the bid.

I asked Paypal for help but they told me accounts in Hong Kong can never have confirmed shipping address, even it is the same address as on the credit card statement.

Now the seller is always asking for a refund to me, but I really like the item and I think I win at a good price, and I really feel it is very unfair treatment to me, what should I do ?

tonij2000 · Aug 15th, 2007, 01:40 PM

The seller can't send to an unconfirmed address as this would void paypal protection I believe.

sinniebunnie · Aug 15th, 2007, 01:46 PM

go confirm your address.. on paypal.. this means the credit card address matches your shipping address

azia · Aug 15th, 2007, 01:47 PM

Quote:

Originally Posted by tonij2000

The seller can't send to an unconfirmed address as this would void paypal protection I believe.

Yep, tonij2000 is right. While the seller should have specified, I think you're going to lose out because she/he will probably rather take a negative than risk the cost of the item PLUS the bag in case anything goes wrong or you're a scammer (not that you are, but if the international buyer in general was)

azia · Aug 15th, 2007, 01:47 PM

Quote:

Originally Posted by sinniebunnie

go confirm your address.. on paypal.. this means the credit card address matches your shipping address

she can't. she's international. only certain countries can....US, Canada, and I believe UK at this point.

sinniebunnie · Aug 15th, 2007, 01:47 PM

oh sorry missed the whole confirmed HK thing. She wants to ship confirmed for protection i guess you can ask her to void that meaning if its lost its your fault

Litigatrix · Aug 15th, 2007, 02:02 PM

Quote:

Originally Posted by sinniebunnie

oh sorry missed the whole confirmed HK thing. She wants to ship confirmed for protection i guess you can ask her to void that meaning if its lost its your fault

You can't do that, either. Paypal would still side with the buyer if the buyer made a claim, even if the seller could show they had an agreement about liability.

To the OP: If you really want the bag, find some other way to pay the seller--wire transfer and international money orders would work, but you then have to understand that you won't have any paypal protection or credit card chargeback protection. However, this would be better for the seller if you REALLY want the item and don't mind the risk.

aprilvalentine · Aug 15th, 2007, 02:02 PM

Quote:

Originally Posted by sinniebunnie

oh sorry missed the whole confirmed HK thing. She wants to ship confirmed for protection i guess you can ask her to void that meaning if its lost its your fault

It will still be the seller's problem even if the buyer agrees. Plus, I think the real problem is that if the buyer were scamming her by using someone else's credit card, she won't be covered because she didn't ship to the billing address.

bernicetse · Aug 15th, 2007, 02:13 PM

Hi all,

Thank you for your advice. I have checked with Paypal already, there is no chance that I can ever have my address confirmed with paypal because my account is in Hong Kong.

I have even taken the effort to scan my statement with the address on to show the seller that the address is actually the same as on my statement.

Afterall, she still sends me a refund without getting into furhter discussion with me. She is doing this to me without my consent.

I understand I cannot force her to do anything, but truely I think that I am a victim in this case. I win the bag at a good price but now I dont get the bag because the seller is asking for something that is not possible.

There is totally no protection for international bidder.

south-of-france · Aug 15th, 2007, 02:20 PM

I don't think the seller has the right to alter his auction terms after the auction is over. Some sellers state they ship only to a confirmed address (and therefore lose all international business, except Canada and the UK, and all other countries can not get their addresses confirmed, believe me I've tried to get an individual exception here - they don't do it) - so if it's stated, it's ok to refund the unconfirmed buyer.
If the seller hasn't specified payment methods and/or just states for example "paypal accepted", you are allowed to pay with your legitimate account, confirmed, verified or not.

The seller can however refuse to send the item despite your legitimate payment, to prevent the hassle in the unlikely event of the item disappearing despite tracking and insurance etc., but I'd report that seller to eBay as a non-performing seller (or whatever it's called, I've never had that problem). But it probably won't get you the item.

Good luck!

bernicetse · Aug 15th, 2007, 02:31 PM

Hi, thank you for your support. I will definitely fight for my rights. Though I cannot get the item, it does not mean that I will just sit here ! The NPS should be reported !

Cheryl · Aug 15th, 2007, 02:33 PM

If the auction states they will ship to hong kong and you cant confirm an address in HK then just pay for the bag... She will probably just ship it to you... If they have a problem just let them know it cant be confirmed... or you could send a wire or money order in US funds.

aprilvalentine · Aug 15th, 2007, 02:34 PM

I understand why you are upset, but as a seller who got scammed by an international buyer (around $500), I see the seller's side too. She should have listed that in her auction though.

aprilvalentine · Aug 15th, 2007, 02:35 PM

Quote:

Originally Posted by cherthompson

If the auction states they will ship to hong kong and you cant confirm an address in HK then just pay for the bag... She will probably just ship it to you... If they have a problem just let them know it cant be confirmed... or you could send a wire or money order in US funds.

I think she did pay for it and the seller refunded already.

halocom · Aug 15th, 2007, 02:43 PM

I think the seller should have clarified her terms within in the body of the auction. She only mentions shipping to confirmed addresses in response to a question. However, it is her perogative not to sell it to you and I can see where she's coming from in wanting seller protection for a pricey item. Good luck to you!

Aug 15th, 2007, 01:31 PM	#1
bernicetse Member	I won an ebay item but seller cannot ship to paypal unconfirmed address ! Help ! Hi all, Item number:290144854910 Recently I won an eBay item (item no. 290144854910) which I believe I win at quite a good price. In the listing, it does not mention shipping to confirmed address only; and as an international buyer in Hong Kong, I never realize what is confirmed paypal address as I never have problem receiving my items with any address I like. After I paid for the item, the seller told me that my address was not paypal confirmed, and she said that she had requested this from me via an email which was sent to me after I won the bid. I asked Paypal for help but they told me accounts in Hong Kong can never have confirmed shipping address, even it is the same address as on the credit card statement. Now the seller is always asking for a refund to me, but I really like the item and I think I win at a good price, and I really feel it is very unfair treatment to me, what should I do ?

Aug 15th, 2007, 01:40 PM	#2
tonij2000 Hi You Durin, Hmph! Location: ShowMeState	Re: I won an ebay item but seller cannot ship to paypal unconfirmed address ! Help ! The seller can't send to an unconfirmed address as this would void paypal protection I believe. __________________ Bag wardrobe complete - I'm done!

Aug 15th, 2007, 01:46 PM	#3
sinniebunnie Neurotic 4 Alignment Location: bay area, ca	Re: I won an ebay item but seller cannot ship to paypal unconfirmed address ! Help ! go confirm your address.. on paypal.. this means the credit card address matches your shipping address

Aug 15th, 2007, 01:47 PM	#6
sinniebunnie Neurotic 4 Alignment Location: bay area, ca	Re: I won an ebay item but seller cannot ship to paypal unconfirmed address ! Help ! oh sorry missed the whole confirmed HK thing. She wants to ship confirmed for protection i guess you can ask her to void that meaning if its lost its your fault

Aug 15th, 2007, 02:13 PM	#9
bernicetse Member	Re: I won an ebay item but seller cannot ship to paypal unconfirmed address ! Help ! Hi all, Thank you for your advice. I have checked with Paypal already, there is no chance that I can ever have my address confirmed with paypal because my account is in Hong Kong. I have even taken the effort to scan my statement with the address on to show the seller that the address is actually the same as on my statement. Afterall, she still sends me a refund without getting into furhter discussion with me. She is doing this to me without my consent. I understand I cannot force her to do anything, but truely I think that I am a victim in this case. I win the bag at a good price but now I dont get the bag because the seller is asking for something that is not possible. There is totally no protection for international bidder.

Aug 15th, 2007, 02:20 PM	#10
south-of-france Work hard, play hard Location: Central Europe	Re: I won an ebay item but seller cannot ship to paypal unconfirmed address ! Help ! I don't think the seller has the right to alter his auction terms after the auction is over. Some sellers state they ship only to a confirmed address (and therefore lose all international business, except Canada and the UK, and all other countries can not get their addresses confirmed, believe me I've tried to get an individual exception here - they don't do it) - so if it's stated, it's ok to refund the unconfirmed buyer. If the seller hasn't specified payment methods and/or just states for example "paypal accepted", you are allowed to pay with your legitimate account, confirmed, verified or not. The seller can however refuse to send the item despite your legitimate payment, to prevent the hassle in the unlikely event of the item disappearing despite tracking and insurance etc., but I'd report that seller to eBay as a non-performing seller (or whatever it's called, I've never had that problem). But it probably won't get you the item. Good luck! __________________ Collection thread http://forum.purseblog.com/your-bag-showcase/south-of-frances-bagalicious-collection-17002-38.html Last edited by south-of-france; Aug 15th, 2007 at 02:23 PM.

Aug 15th, 2007, 02:31 PM	#11
bernicetse Member	Re: I won an ebay item but seller cannot ship to paypal unconfirmed address ! Help ! Hi, thank you for your support. I will definitely fight for my rights. Though I cannot get the item, it does not mean that I will just sit here ! The NPS should be reported !

Aug 15th, 2007, 02:33 PM	#12
Cheryl Obsessed Location: Florida	Re: I won an ebay item but seller cannot ship to paypal unconfirmed address ! Help ! If the auction states they will ship to hong kong and you cant confirm an address in HK then just pay for the bag... She will probably just ship it to you... If they have a problem just let them know it cant be confirmed... or you could send a wire or money order in US funds. __________________ Cheryl

Aug 15th, 2007, 02:34 PM	#13
aprilvalentine Member	Re: I won an ebay item but seller cannot ship to paypal unconfirmed address ! Help ! I understand why you are upset, but as a seller who got scammed by an international buyer (around $500), I see the seller's side too. She should have listed that in her auction though.

Aug 15th, 2007, 02:43 PM	#15
halocom Member	Re: I won an ebay item but seller cannot ship to paypal unconfirmed address ! Help ! I think the seller should have clarified her terms within in the body of the auction. She only mentions shipping to confirmed addresses in response to a question. However, it is her perogative not to sell it to you and I can see where she's coming from in wanting seller protection for a pricey item. Good luck to you!