I think I'm about done with eBay.

bellacherie · Aug 5th, 2008, 04:13 AM

So I've been selling casually for about a year with 100% positive and today I've received a neutral from a buyer who wasn't even sure there was a problem, and never contacted me to discuss it. My feedback has dropped to 96.3 by receiving 1 neutral from 50 feedbacks!

So I figure no-one is going to buy high value items from such a low percentage and there really isn't much point sticking around on eBay. Sadly it's going to take them 180 days to close the account. What a joy these next 6 months will be.

nickkyvintage · Aug 5th, 2008, 06:23 AM

wow 180 days to close your account! thats insane!!!

Unfortuantly now with neutrals they count the same as negatives, so i can see it has really hit your feedback %.

Why wasn't the buuyer sure if there as a problem? It is annoying when they leave feedback before contacting you, have you spoken to eBay about it? They might be able to do somthing about it if they didnt contact you to rectify the problem before leaving FB.

Im sorry eBay is being really harsh recently, and its bad that you were probably a very good seller - which right now ebay could do with keeping! Sorry to see you go but don't leave us here on tPF, we love you! X

bellacherie · Aug 5th, 2008, 06:39 AM

I know I can't understand why they need you to wait like that - it's probably trying to discourage you.

The buyer thought the item may not have been real - but if that was the case she should have contacted me so I could send her a receipt or something! I stand by my items and now my feedback looks awful!

nickkyvintage · Aug 5th, 2008, 06:52 AM

*hugs* im so sorry about this. The buyer should feel bad that they didnt contact you first off. Have you spoken to the buyer about their feedback? Would they be willing to contatc eBay and get it removed if you can rectify the problem. It's always worth a try x

elitebag · Aug 5th, 2008, 06:52 AM

Don't let this get at you. Keep going or find another route. You can even set up your own website.

bellacherie · Aug 5th, 2008, 08:17 AM

I noted when I sent the invoice to the buyer that they seem to have left a lot of negative and neutral feedback, so I assumed they would be hard to please. But it's pretty unfair of them to ruin my reputation without a second thought. Oh well.

gacats · Aug 5th, 2008, 08:20 AM

I don't know, Bella, if I were you, I'd get in contact with both the buyer and eBay & try to rectify this.

hgnolte · Aug 5th, 2008, 08:42 AM

That is to bad! For one person to just thoughtlessly mess up a lot of time/effort on your part...it may be worth calling, I think feedback can be mutually withdrawn sometimes...

hardcore_harlot · Aug 5th, 2008, 09:50 AM

Why not contact them again and say that you can provide a receipt or something. You should be able to mutually withdraw the feedback if you get the buyer on side

onegirlcreative · Aug 5th, 2008, 11:23 AM

Hang in there. I have heard that in the next month or so, eBay is changing the FB system AGAIN. They will no longer be calculating neutrals into your percentage. So most likely when/if this does happen, your FB percentage will be back to 100%.

Not only that, because it was only a neutral, I wouldn't stop selling entirely. Heck no. You'd be surprised how many sellers on eBay are selling with a much, much lower percentage and they're doing just fine.

Don't give up the fight yet.

kobebryantz · Aug 5th, 2008, 11:53 AM

Yea i agree you might find more success opening your own website.

onegirlcreative · Aug 5th, 2008, 11:56 AM

Quote:

Originally Posted by kobebryantz

Yea i agree you might find more success opening your own website.

Always not as easy as it sounds.

I, too, have my own website selling my pop art prints, and haven't sold one, single thing from my website. There isn't nearly as much traffic there as on eBay. I hate to say it, but it's true. And I have had my website up and running since 2003.

Trocadero · Aug 5th, 2008, 12:42 PM

It's really terrible that one neutral can do that to you. I would try to have the feedback mutually withdrawn, if possible. While a low feedback number DOES deter me, if the item is something I really want, I review the negative/neutral remarks carefully and the feedback of the person leaving them. If the buyer seems like a malcontent, I consider the source and bid.

unbeknownst · Aug 5th, 2008, 12:50 PM

Maybe this is just me, but I wouldn't let one neutral feedback deter you from using eBay - even if it did lower your feedback percentage.

As a buyer, I can tell you that for me personally - I read through all of a seller's feedback. I'm not sure I've ever actually looked or considered the percentage heavily. As long as all of your other feedback is good, I wouldn't worry about.

Keep your eBay account and try to see if you can have ebay remove the neutral.

imonpurseblog · Aug 5th, 2008, 12:59 PM

Bella,
Don't close your account just yet. The feedback changes will be in effect soon and you may regret it. Everyone who buys on eBay regularly knows to check feedback now and will look at the "whole" picture. You can post a reply underneath the feedback too explaining your side. When a Seller has a neg. or neutral, I always look at the feedback of the buyer who left it. There is usually a pattern and if she's done this a lot, most people will dismiss her opinion altogether.

Aug 5th, 2008, 04:13 AM	#1
bellacherie Enthusiast Location: Australia	I think I'm about done with ebay. So I've been selling casually for about a year with 100% positive and today I've received a neutral from a buyer who wasn't even sure there was a problem, and never contacted me to discuss it. My feedback has dropped to 96.3 by receiving 1 neutral from 50 feedbacks! So I figure no-one is going to buy high value items from such a low percentage and there really isn't much point sticking around on eBay. Sadly it's going to take them 180 days to close the account. What a joy these next 6 months will be. __________________ On a quest to find the perfect bag DONE (and eat my vegetables) STILL WORKING ON IT The story so far: Chloe Paddington - 06 Chocolat, 05 Craie, 05 Sable, 07 Argent Baby, 06 Muscade Baby, 06 Jeans Moyen, 06 Blanc Small Front Pocket, 07 Blanc baby, 06 Gris Vert, 06 Whiskey, 05 Grenat, 05 Chocolat Louis Vuitton - Speedy 30, Speedy 25, Petit Noe, Neverfull PM Last edited by bellacherie; Aug 5th, 2008 at 04:15 AM. Reason: spelling

Aug 5th, 2008, 06:23 AM	#2
nickkyvintage Bag Pervert! Location: UK	wow 180 days to close your account! thats insane!!! Unfortuantly now with neutrals they count the same as negatives, so i can see it has really hit your feedback %. Why wasn't the buuyer sure if there as a problem? It is annoying when they leave feedback before contacting you, have you spoken to eBay about it? They might be able to do somthing about it if they didnt contact you to rectify the problem before leaving FB. Im sorry eBay is being really harsh recently, and its bad that you were probably a very good seller - which right now ebay could do with keeping! Sorry to see you go but don't leave us here on tPF, we love you! X __________________ Welcome to Ban-City...Population 1...

Aug 5th, 2008, 06:39 AM	#3
bellacherie Enthusiast Location: Australia	I know I can't understand why they need you to wait like that - it's probably trying to discourage you. The buyer thought the item may not have been real - but if that was the case she should have contacted me so I could send her a receipt or something! I stand by my items and now my feedback looks awful! __________________ On a quest to find the perfect bag DONE (and eat my vegetables) STILL WORKING ON IT The story so far: Chloe Paddington - 06 Chocolat, 05 Craie, 05 Sable, 07 Argent Baby, 06 Muscade Baby, 06 Jeans Moyen, 06 Blanc Small Front Pocket, 07 Blanc baby, 06 Gris Vert, 06 Whiskey, 05 Grenat, 05 Chocolat Louis Vuitton - Speedy 30, Speedy 25, Petit Noe, Neverfull PM

Aug 5th, 2008, 06:52 AM	#4
nickkyvintage Bag Pervert! Location: UK	hugs im so sorry about this. The buyer should feel bad that they didnt contact you first off. Have you spoken to the buyer about their feedback? Would they be willing to contatc eBay and get it removed if you can rectify the problem. It's always worth a try x __________________ Welcome to Ban-City...Population 1...

Aug 5th, 2008, 06:52 AM	#5
elitebag Member	Don't let this get at you. Keep going or find another route. You can even set up your own website. __________________

Aug 5th, 2008, 08:17 AM	#6
bellacherie Enthusiast Location: Australia	I noted when I sent the invoice to the buyer that they seem to have left a lot of negative and neutral feedback, so I assumed they would be hard to please. But it's pretty unfair of them to ruin my reputation without a second thought. Oh well. __________________ On a quest to find the perfect bag DONE (and eat my vegetables) STILL WORKING ON IT The story so far: Chloe Paddington - 06 Chocolat, 05 Craie, 05 Sable, 07 Argent Baby, 06 Muscade Baby, 06 Jeans Moyen, 06 Blanc Small Front Pocket, 07 Blanc baby, 06 Gris Vert, 06 Whiskey, 05 Grenat, 05 Chocolat Louis Vuitton - Speedy 30, Speedy 25, Petit Noe, Neverfull PM

Aug 5th, 2008, 08:20 AM	#7
gacats love me some bags! Location: Georgia	I don't know, Bella, if I were you, I'd get in contact with both the buyer and eBay & try to rectify this. __________________ GaCats Proud Navy Mom My 2009 wish list: Chanel Ultimate Soft medium handbag in black Louis Vuitton Panda pochette ( in the works) Something Goyard- yeah, that'll happen.....

Aug 5th, 2008, 08:42 AM	#8
hgnolte Member	That is to bad! For one person to just thoughtlessly mess up a lot of time/effort on your part...it may be worth calling, I think feedback can be mutually withdrawn sometimes... __________________

Aug 5th, 2008, 09:50 AM	#9
hardcore_harlot Member Location: Scotland, UK	Why not contact them again and say that you can provide a receipt or something. You should be able to mutually withdraw the feedback if you get the buyer on side __________________ My Collection: 05 Tan paddy, 06 Taupe baby paddy, 06 Jeans Moyen paddy , OR Silverado , 06 Vermillion baby paddy Balenciaga Ink box

Aug 5th, 2008, 11:23 AM	#10
onegirlcreative Bond Girls R Easy Location: My loft in front of the computer!	Hang in there. I have heard that in the next month or so, eBay is changing the FB system AGAIN. They will no longer be calculating neutrals into your percentage. So most likely when/if this does happen, your FB percentage will be back to 100%. Not only that, because it was only a neutral, I wouldn't stop selling entirely. Heck no. You'd be surprised how many sellers on eBay are selling with a much, much lower percentage and they're doing just fine. Don't give up the fight yet. __________________ One Girl Creative :: Graphic Design :: Pop Art :: www.onegirlcreative.com

Aug 5th, 2008, 11:53 AM	#11
kobebryantz Member	Yea i agree you might find more success opening your own website.

Aug 5th, 2008, 12:42 PM	#13
Trocadero Member	It's really terrible that one neutral can do that to you. I would try to have the feedback mutually withdrawn, if possible. While a low feedback number DOES deter me, if the item is something I really want, I review the negative/neutral remarks carefully and the feedback of the person leaving them. If the buyer seems like a malcontent, I consider the source and bid.

Aug 5th, 2008, 12:50 PM	#14
unbeknownst Member Location: Virginia, USA	Maybe this is just me, but I wouldn't let one neutral feedback deter you from using eBay - even if it did lower your feedback percentage. As a buyer, I can tell you that for me personally - I read through all of a seller's feedback. I'm not sure I've ever actually looked or considered the percentage heavily. As long as all of your other feedback is good, I wouldn't worry about. Keep your eBay account and try to see if you can have ebay remove the neutral.

Aug 5th, 2008, 12:59 PM	#15
imonpurseblog Member	Bella, Don't close your account just yet. The feedback changes will be in effect soon and you may regret it. Everyone who buys on eBay regularly knows to check feedback now and will look at the "whole" picture. You can post a reply underneath the feedback too explaining your side. When a Seller has a neg. or neutral, I always look at the feedback of the buyer who left it. There is usually a pattern and if she's done this a lot, most people will dismiss her opinion altogether.