I got a smelly bag!!!

momo · Dec 25th, 2007, 03:43 AM

I just received a "new without tags" Luella Giselle. However, it smells like stale cigarettes, there is no dust bag (was promised one), some parts of the lining of the bag are faded, the edges of the top inside of the bag looks dirty/worn, her measurements on the bag were off by 2", I thought I was getting a bigger bag. Not that this matters but she sent it in a used banged up Uggs box. I should've known better as this was her first auction as a seller. I really really don't want this bag, I wouldn't even buy it for $20 let alone the $130 I paid. I've contacted the seller, if she never gets back to me what should I do? Contact paypal? TIA!

chloehandbags · Dec 25th, 2007, 05:56 PM

Give her a day, or two, to respond and if she doesn't (or if she refuses a refund), file a dispute with Paypal, listing everything you've said here, what the auction stated and any correspondence between you and the seller.

Don't send the bag back until you have your refund and/or until Paypal tell you to do so (if you escalate to a claim).

BTW, I don't think the Uggs box will be particularly relevant; a lot of sellers send valuable things in envelopes and bin bags!

sailornep5 · Dec 25th, 2007, 07:50 PM

Yup - file an "item not as described" complaint if she refuses to offer a refund. I've been stung with a smoky purse in the past (took me months of Febreze, fabric softener sheets, and kitty litter to get the smell out) so now I always ask sellers if they come from a non-smoking environment prior to bidding. Good luck!!

gacats · Dec 25th, 2007, 08:25 PM

Well, already the smoke smell would be a dealbreaker for me, not to mention those other problems. I say keep going with your return process.

[coco] · Dec 26th, 2007, 12:58 AM

That is abhorent!!!! How awful for you!!!! Shopping on eBay becomes harder and harder with dishonest people like that around.

Kare · Dec 26th, 2007, 01:05 AM

LVobsessed415 · Dec 26th, 2007, 02:02 AM

I purchased a balenciaga bag on eBay, seller stated mint condition. The second I opened the box a really strong odor came out. I have been trying to get rid of the smell for over a week now, bag still stinks. If possible you should try and get a refund.

momo · Dec 26th, 2007, 02:43 AM

Thank you for all your sound advice! I've got great news the buyer apologized and said she would refund me the cost of bag plus shipping. If anyone has done a return, do you send the item and wait for the seller to refund you? I feel I should do that since she's being so apologetic. Or should I ask her to refund my paypal acct first then send out the bag? Yes, I've learned my lesson always be sure to ask the seller if there is a smoker in the house.

forenfinal · Dec 26th, 2007, 03:33 PM

JMO
I would open a dispute in Paypal for your protection and the sellers. Indicate that the seller has agreed to provide a refund and include the tracking information for the return. (be sure to use signature confirmation/ins) - You can close the dispute once she has the bag and refunds you. You can always CALL Paypal and ask what you should do. In most cases they suggest that you do not return the item until they instruct you to. Like I said though I personally would open a dispute for protection so there is documentation of the agreement to accept the return and refund. JMO

pro_shopper · Dec 26th, 2007, 08:30 PM

ohh ya that sucks definetly wait for the seller, similar situation happened with me and although she was reluctant she did end up giving it to me!

Dec 25th, 2007, 03:43 AM	#1
momo Member	I got a smelly bag!!! I just received a "new without tags" Luella Giselle. However, it smells like stale cigarettes, there is no dust bag (was promised one), some parts of the lining of the bag are faded, the edges of the top inside of the bag looks dirty/worn, her measurements on the bag were off by 2", I thought I was getting a bigger bag. Not that this matters but she sent it in a used banged up Uggs box. I should've known better as this was her first auction as a seller. I really really don't want this bag, I wouldn't even buy it for $20 let alone the $130 I paid. I've contacted the seller, if she never gets back to me what should I do? Contact paypal? TIA!

Dec 25th, 2007, 05:56 PM	#2
chloehandbags Sofa King Sherlock Location: Hertfordshire, UK.	Re: I got a smelly bag!!! Give her a day, or two, to respond and if she doesn't (or if she refuses a refund), file a dispute with Paypal, listing everything you've said here, what the auction stated and any correspondence between you and the seller. Don't send the bag back until you have your refund and/or until Paypal tell you to do so (if you escalate to a claim). BTW, I don't think the Uggs box will be particularly relevant; a lot of sellers send valuable things in envelopes and bin bags! __________________ Still missing Phoebe... 'My boss, Ralph Toledano [president of Chloé], always says to me that people come to buy at Chloé for what it is, so it does not make sense to order a Chinese and get delivered an Indian!' - Phoebe Philo, May 2005. Last edited by chloehandbags; Dec 25th, 2007 at 06:00 PM.

Dec 25th, 2007, 07:50 PM	#3
sailornep5 Member Location: SF Bay Area, CA	Re: I got a smelly bag!!! Yup - file an "item not as described" complaint if she refuses to offer a refund. I've been stung with a smoky purse in the past (took me months of Febreze, fabric softener sheets, and kitty litter to get the smell out) so now I always ask sellers if they come from a non-smoking environment prior to bidding. Good luck!!

Dec 25th, 2007, 08:25 PM	#4
gacats love me some bags! Location: Georgia	Re: I got a smelly bag!!! Well, already the smoke smell would be a dealbreaker for me, not to mention those other problems. I say keep going with your return process. __________________ GaCats Proud Navy Mom My 2009 wish list: Chanel Ultimate Soft medium handbag in black Louis Vuitton Panda pochette ( in the works) Something Goyard- yeah, that'll happen.....

Dec 26th, 2007, 12:58 AM	#5
[coco] gucci addict Location: Australia	Re: I got a smelly bag!!! That is abhorent!!!! How awful for you!!!! Shopping on eBay becomes harder and harder with dishonest people like that around. __________________

Dec 26th, 2007, 01:05 AM	#6
Kare Member	Re: I got a smelly bag!!!

Dec 26th, 2007, 02:02 AM	#7
LVobsessed415 Member Location: Novato, CA	Re: I got a smelly bag!!! I purchased a balenciaga bag on eBay, seller stated mint condition. The second I opened the box a really strong odor came out. I have been trying to get rid of the smell for over a week now, bag still stinks. If possible you should try and get a refund.

Dec 26th, 2007, 02:43 AM	#8
momo Member	Re: I got a smelly bag!!! Thank you for all your sound advice! I've got great news the buyer apologized and said she would refund me the cost of bag plus shipping. If anyone has done a return, do you send the item and wait for the seller to refund you? I feel I should do that since she's being so apologetic. Or should I ask her to refund my paypal acct first then send out the bag? Yes, I've learned my lesson always be sure to ask the seller if there is a smoker in the house.

Dec 26th, 2007, 03:33 PM	#9
forenfinal My 'lil honeybun! Location: USA	Re: I got a smelly bag!!! JMO I would open a dispute in Paypal for your protection and the sellers. Indicate that the seller has agreed to provide a refund and include the tracking information for the return. (be sure to use signature confirmation/ins) - You can close the dispute once she has the bag and refunds you. You can always CALL Paypal and ask what you should do. In most cases they suggest that you do not return the item until they instruct you to. Like I said though I personally would open a dispute for protection so there is documentation of the agreement to accept the return and refund. JMO

Dec 26th, 2007, 08:30 PM	#10
pro_shopper Member	Re: I got a smelly bag!!! ohh ya that sucks definetly wait for the seller, similar situation happened with me and although she was reluctant she did end up giving it to me! __________________ "