I am SO angry that I am SHAKING

chiaoapple · Feb 22nd, 2007, 11:40 AM

OMG, I cannot believe this! I won a Hermes Herbag described as “mint/immaculate”, and received a damaged bag (corners were dirty, there were stains, etc.). I immediately sent him an email to appraise him of the situation, and when he did not respond I filed a dispute with paypal the next day. Anyways, after some not so pleasant back-and-forth and with me showing him pictures of where the bag is damaged, HE escalated the dispute to a claim, and is now saying that I inflicted the damages myself and that he has 3 sworn statements that the bag was pristine, etc. THIS IS RIDICULOUS. I only time I have handled the bag was when I first took it out of the box, noticed the damages, freaked, and started taking pictures of the stains, etc.
Seriously, the blood is rushing to my head! If paypal somehow sides with him, I don’t know what I’ll do!!
Thanks for letting me rant…. I’m really going crazy here.

tina__ · Feb 22nd, 2007, 11:50 AM

I hate it when something like that happens -

Stupid – I hope he will give you your money back…

Tina - Denmark

brtracy · Feb 22nd, 2007, 11:51 AM

Make sure you notify your credit card company. The should always be on your side.

lorihmatthews · Feb 22nd, 2007, 12:01 PM

I would also take it to your local Hermes store (if you are near one) to get an estimate to find out how much it will be to repair and clean. Maybe you and your seller can arrive at some sort of agreement on this if you want to keep the bag.

If you don't want to keep it, definitely contact your CC company to see what they want you to do.

Cindi · Feb 22nd, 2007, 12:13 PM

Paypal usually side with the buyer so you will probably be okay. Tell the seller you want your money back and send the bag back to him. Make sure he has to sign for it.

Judge Judy 58 · Feb 22nd, 2007, 12:14 PM

Be sure to get good pictures of the bag, and also the auction pics as well if they are still available. Print out the auciton as well. If worse comes to worse you can file a report in the sellers state with the District attorneys office.

lorihmatthews · Feb 22nd, 2007, 01:49 PM

Quote:

Originally Posted by Cindi

Paypal usually side with the buyer so you will probably be okay. Tell the seller you want your money back and send the bag back to him. Make sure he has to sign for it.

Please do not send the bag back unless paypal tells you to do so. They may want the bag for evidence.

sabrinahchan · Feb 22nd, 2007, 02:38 PM

dont count on paypal. go through your CC and file a chargeback.

ibabyjluv · Feb 22nd, 2007, 02:56 PM

this happened to me once before. i bought shoes for my boyfriend and they came damaged and yellowed, definitely not as described.

i went on ups.com, company the package was sent through, and entered my tracking number, copied and pastied the entire page stating the time and date the package was received at my house, then emailed it to myself.

after that, i took pictures of the damages with my digital camera and set the time&date display to ON so when i upload the pictures, they'll have the date/time stamp on it.

told the seller he snad, he claimed i inflicted the damages myself, thennn..

i forwarded both the tracking page and pictures to the seller and he had no room for erroneous claims because the time frame between receiving the package and taking the pictures was slim to none. i didn't have sufficient time to "inflict damages" myself.

i know this might not help in this case because the pictures were already taken, just for future reference!

i'm sorry. i hope you get a full refund! as sabrina said, go to the CC company asap!

chiaoapple · Feb 22nd, 2007, 03:34 PM

I didn't use a CC -- I don't have one, so I just use bank transfer ... Yikes!

photoobsessive · Feb 22nd, 2007, 04:28 PM

NEVER EVER VER VERVEREV ER EVER use bank transfers girl! unless this is someone you KNOW, you KNOW people who have had sucessful transactions through bank transfers or something!

Never use western union, avoid money orders whenever possible and don't do wire transfers!

Oh girlie, fight the good fight and good luck! im pulling for you!

Smoothoprter · Feb 22nd, 2007, 04:59 PM

Are the pictures of the bag still in the auction?

I would print the auction in color if possible, or do a screen capture.

I agree, you need to get a credit card if you are going to buy on eBay.

sea0fyears · Feb 22nd, 2007, 09:59 PM

Did the auction pictures not give a good view of the stains or was he deliberately trying to hide them?

chloehandbags · Feb 22nd, 2007, 10:12 PM

Leave him a negative, now.

With any luck, he'll decide the negative is too damaging to his shady business and he'll agree to refund you, with the hope that he can get you to remove it.

Whatever you do, don't agree to remove the negative, until after he's refunded you. You shouldn't really remove it once he has refunded you, either.

Good luck and please keep us posted about what happens!

chiaoapple · Feb 23rd, 2007, 12:05 AM

Thanks for the encouragements!
He listed the item as mint/immaculate, and the pictures on the auction page did not provide any view on the areas that are stained. There is one VERY purple stain at the bottom of an interior pocket, and the picture showing that pocket was angled in such a way that you do not see the bottom. UGH.
Well I'm going to be optimistic, because I won't let this ruin my weekend!

Feb 22nd, 2007, 11:40 AM	#1
chiaoapple Member	I am SO angry that I am SHAKING OMG, I cannot believe this! I won a Hermes Herbag described as “mint/immaculate”, and received a damaged bag (corners were dirty, there were stains, etc.). I immediately sent him an email to appraise him of the situation, and when he did not respond I filed a dispute with paypal the next day. Anyways, after some not so pleasant back-and-forth and with me showing him pictures of where the bag is damaged, HE escalated the dispute to a claim, and is now saying that I inflicted the damages myself and that he has 3 sworn statements that the bag was pristine, etc. THIS IS RIDICULOUS. I only time I have handled the bag was when I first took it out of the box, noticed the damages, freaked, and started taking pictures of the stains, etc. Seriously, the blood is rushing to my head! If paypal somehow sides with him, I don’t know what I’ll do!! Thanks for letting me rant…. I’m really going crazy here.

Feb 22nd, 2007, 11:50 AM	#2
tina__ Member	Re: I am SO angry that I am SHAKING I hate it when something like that happens - Stupid – I hope he will give you your money back… Tina - Denmark __________________ I like my money right where I can see it, hanging in my closet"

Feb 22nd, 2007, 11:51 AM	#3
brtracy Member	Re: I am SO angry that I am SHAKING Make sure you notify your credit card company. The should always be on your side.

Feb 22nd, 2007, 12:01 PM	#4
lorihmatthews Persian Love Location: San Francisco	Re: I am SO angry that I am SHAKING I would also take it to your local Hermes store (if you are near one) to get an estimate to find out how much it will be to repair and clean. Maybe you and your seller can arrive at some sort of agreement on this if you want to keep the bag. If you don't want to keep it, definitely contact your CC company to see what they want you to do.

Feb 22nd, 2007, 12:13 PM	#5
Cindi Recessionista Location: PA	Re: I am SO angry that I am SHAKING Paypal usually side with the buyer so you will probably be okay. Tell the seller you want your money back and send the bag back to him. Make sure he has to sign for it. __________________ Don't cry because it's over, smile because it happened.

Feb 22nd, 2007, 12:14 PM	#6
Judge Judy 58 Member	Re: I am SO angry that I am SHAKING Be sure to get good pictures of the bag, and also the auction pics as well if they are still available. Print out the auciton as well. If worse comes to worse you can file a report in the sellers state with the District attorneys office.

Feb 22nd, 2007, 02:38 PM	#8
sabrinahchan Member	Re: I am SO angry that I am SHAKING dont count on paypal. go through your CC and file a chargeback. __________________ I'm not a bad speller... just a bad typer. ------------------------------------- M Y W I S H L I S T Katherine Kwei Zara Tote Lambskin - Chocolate LV Monogram Satin Aumônière LV Denim Mini Pleaty LV Vernis Houston LV Vernis Brentwood LV Suhali L'Épanoui GM LV Onatah Leather Pochette

Feb 22nd, 2007, 02:56 PM	#9
ibabyjluv sofa king SWIEET (: Location: north jersey, NJ	Re: I am SO angry that I am SHAKING this happened to me once before. i bought shoes for my boyfriend and they came damaged and yellowed, definitely not as described. i went on ups.com, company the package was sent through, and entered my tracking number, copied and pastied the entire page stating the time and date the package was received at my house, then emailed it to myself. after that, i took pictures of the damages with my digital camera and set the time&date display to ON so when i upload the pictures, they'll have the date/time stamp on it. told the seller he snad, he claimed i inflicted the damages myself, thennn.. i forwarded both the tracking page and pictures to the seller and he had no room for erroneous claims because the time frame between receiving the package and taking the pictures was slim to none. i didn't have sufficient time to "inflict damages" myself. i know this might not help in this case because the pictures were already taken, just for future reference! i'm sorry. i hope you get a full refund! as sabrina said, go to the CC company asap!

Feb 22nd, 2007, 03:34 PM	#10
chiaoapple Member	Re: I am SO angry that I am SHAKING I didn't use a CC -- I don't have one, so I just use bank transfer ... Yikes!

Feb 22nd, 2007, 04:28 PM	#11
photoobsessive hold me back, girls Location: "Sunny Sunny" So Fla	Re: I am SO angry that I am SHAKING NEVER EVER VER VERVEREV ER EVER use bank transfers girl! unless this is someone you KNOW, you KNOW people who have had sucessful transactions through bank transfers or something! Never use western union, avoid money orders whenever possible and don't do wire transfers! Oh girlie, fight the good fight and good luck! im pulling for you!

Feb 22nd, 2007, 04:59 PM	#12
Smoothoprter Mon for short Location: San Diego, CA	Re: I am SO angry that I am SHAKING Are the pictures of the bag still in the auction? I would print the auction in color if possible, or do a screen capture. I agree, you need to get a credit card if you are going to buy on eBay.

Feb 22nd, 2007, 09:59 PM	#13
sea0fyears Ready or not... Location: Arizona	Re: I am SO angry that I am SHAKING Did the auction pictures not give a good view of the stains or was he deliberately trying to hide them? __________________ Come visit my purse collection!! (new stuff on BOTTOM of page 3) 2008 Wishlist ~ Black Prada Nylon Backpack ~ Neverfull MM in Damier (got it.. love it!) ~ "Return to Tiffany's" oval bracelet ~ Damier Speedy 30 (got it) ~ Agenda PM, style undecided ~A new Hair style. (got it.. maybe once I'm brave enough I'll post pics)

Feb 22nd, 2007, 10:12 PM	#14
chloehandbags Sofa King Sherlock Location: Hertfordshire, UK.	Re: I am SO angry that I am SHAKING Leave him a negative, now. With any luck, he'll decide the negative is too damaging to his shady business and he'll agree to refund you, with the hope that he can get you to remove it. Whatever you do, don't agree to remove the negative, until after he's refunded you. You shouldn't really remove it once he has refunded you, either. Good luck and please keep us posted about what happens! __________________ Still missing Phoebe... 'My boss, Ralph Toledano [president of Chloé], always says to me that people come to buy at Chloé for what it is, so it does not make sense to order a Chinese and get delivered an Indian!' - Phoebe Philo, May 2005.

Feb 23rd, 2007, 12:05 AM	#15
chiaoapple Member	Re: I am SO angry that I am SHAKING Thanks for the encouragements! He listed the item as mint/immaculate, and the pictures on the auction page did not provide any view on the areas that are stained. There is one VERY purple stain at the bottom of an interior pocket, and the picture showing that pocket was angled in such a way that you do not see the bottom. UGH. Well I'm going to be optimistic, because I won't let this ruin my weekend!