How long is too long to ship?

lionlaw · Oct 19th, 2007, 01:23 AM

I don't know what it is about the last two weeks, but every seller I have bought things from are taking really long to ship. When I sell, I ship within three days tops. I am going on two weeks now and still haven't received anything from this seller I paid over $800 via paypal for an item. I have emailed twice-- once through eBay and once directly from my email and the seller has not responded. How long do you give it before you open up a dispute? Their feedback is good, but if they were going to take forever to ship, they should post a warning. Or am I just impatient?

SOLIDGOLD2 · Oct 19th, 2007, 01:26 AM

your not being impatient. You contacted them and they should have gotten back to you. I would be annoyed.

4theluvof-it · Oct 19th, 2007, 03:19 AM

I don't understand why sellers don't send a simple email to say the item is on the way. Especially when the buyer is spending so much on an item.

How long has it been since you paid? They should at least acknowledge your emails.

I forgot to mention, in order to be covered by paypals protection policy the seller needs to ship within 7 days of payment. However according to the FTC they have 30 days to ship.

lionlaw · Oct 19th, 2007, 09:21 AM

Quote:

Originally Posted by 4theluvof-it

I don't understand why sellers don't send a simple email to say the item is on the way. Especially when the buyer is spending so much on an item.

How long has it been since you paid? They should at least acknowledge your emails.

I forgot to mention, in order to be covered by paypals protection policy the seller needs to ship within 7 days of payment. However according to the FTC they have 30 days to ship.

Thanks. It has been two weeks since I paid. Two days since my last email and no response at all from the seller.

Louis_gal · Oct 19th, 2007, 10:22 AM

I usually ship with 48 hrs. after an auction and always email the buyer to let them know so. I think you've been more than patient and if she hasn't answered any or your emails, you should definitely open a dispute. It's not a $15.00 item! Do it right away before it's too late to recover from her Paypal account!

lorihmatthews · Oct 19th, 2007, 10:45 AM

I'd also file a dispute. Don't wait too long because there is a time limit.

acshih · Oct 19th, 2007, 04:14 PM

Was the item shipped via USPS? I once had an item shipped via USPS from east coast to west coast. It took 12 days to get here. So, assuming that the seller had shipped out the item already, it can possibly be the fault of USPS.

Regina07 · Oct 19th, 2007, 05:39 PM

It's poor service not to send you an email with shipping tracking info and really poor service not to respond to emails after 2 weeks.

As seller, I ship within 24 hours of receiving payment because that's how I like to be treated as buyer. If the seller had special circumstances where s/he couldn't ship timely, an email would be nice.

I'd open a claim/dispute. money seems to get responses!

Regina07 · Oct 19th, 2007, 05:40 PM

Good point but over $250 requires signature confirmation for Paypal... which the seller should have emailed to OP. She'd be able to track it.

Quote:

Originally Posted by acshih

Was the item shipped via USPS? I once had an item shipped via USPS from east coast to west coast. It took 12 days to get here. So, assuming that the seller had shipped out the item already, it can possibly be the fault of USPS.

Babyjlo · Oct 19th, 2007, 05:44 PM

If you open a dispute I believe the seller will then have to provide tracking to avoid the dispute automatically being found in the buyers favor.

Kare · Oct 20th, 2007, 08:16 PM

I would send a non threatening tone email that you are "concerned" since it has been two weeks and you have not heard back from them. I would also state out of concern if I do not receive item or email within 72 hours I will be filing a claim. I believe this can be stated in a firm yet nonthreatening manner.

skigirl73 · Oct 20th, 2007, 08:28 PM

Quote:

Originally Posted by Babyjlo

If you open a dispute I believe the seller will then have to provide tracking to avoid the dispute automatically being found in the buyers favor.

I'd open the dispute. Babyjlo is right. The seller has to provide tracking info to PayPal, otherwise they will automatically lose the dispute. Maybe filing the dispute will light a fire under the seller's a$$ to ship it!

lionlaw · Oct 20th, 2007, 09:50 PM

Thanks all. I filed a claim Friday night, but have not escalated it to a dispute yet. Hopefully, the claim will get the seller's attention and he will send me the tracking numbers. If I haven't heard from him by tuesday (or received the item), I am going to escalate it.

thanks again for all the great advice.

lionlaw · Oct 20th, 2007, 09:52 PM

Quote:

Originally Posted by acshih

Was the item shipped via USPS? I once had an item shipped via USPS from east coast to west coast. It took 12 days to get here. So, assuming that the seller had shipped out the item already, it can possibly be the fault of USPS.

No clue on how, or if, it shipped. Seller did not list method other than "standard service" and has ignored my emails. I paid after buying the item, have sent multiple emails, and heard nothing. I am not blaming the seller for the delay in receipt, but he needs to communicate with me. Without a tracking number, it is hard to have faith after two weeks that something will arrive, especially when I paid over $800.

kimberf · Oct 20th, 2007, 11:39 PM

It sounds like you're being really reasonable about this. You're not up in arms about the shipping taking so long per se, but about the lack of communication. That's totally within the seller's control, and there's really no excuse for not getting back to you.

Oct 19th, 2007, 01:23 AM	#1
lionlaw Chooaholic is back!	How long is too long to ship? I don't know what it is about the last two weeks, but every seller I have bought things from are taking really long to ship. When I sell, I ship within three days tops. I am going on two weeks now and still haven't received anything from this seller I paid over $800 via paypal for an item. I have emailed twice-- once through eBay and once directly from my email and the seller has not responded. How long do you give it before you open up a dispute? Their feedback is good, but if they were going to take forever to ship, they should post a warning. Or am I just impatient?

Oct 19th, 2007, 01:26 AM	#2
SOLIDGOLD2 Member	Re: How long is too long to ship? your not being impatient. You contacted them and they should have gotten back to you. I would be annoyed.

Oct 19th, 2007, 03:19 AM	#3
4theluvof-it Member	Re: How long is too long to ship? I don't understand why sellers don't send a simple email to say the item is on the way. Especially when the buyer is spending so much on an item. How long has it been since you paid? They should at least acknowledge your emails. I forgot to mention, in order to be covered by paypals protection policy the seller needs to ship within 7 days of payment. However according to the FTC they have 30 days to ship. Last edited by 4theluvof-it; Oct 19th, 2007 at 03:24 AM.

Oct 19th, 2007, 10:22 AM	#5
Louis_gal Waiting for ........ Location: East Coast	Re: How long is too long to ship? I usually ship with 48 hrs. after an auction and always email the buyer to let them know so. I think you've been more than patient and if she hasn't answered any or your emails, you should definitely open a dispute. It's not a $15.00 item! Do it right away before it's too late to recover from her Paypal account! __________________ "Life is like a box of chocolates, you never know which one you're gonna get" - Forrest Gump "Dream as if you'll live forever, live as if you'll die today" - James Dean Holiday Greetings!

Oct 19th, 2007, 10:45 AM	#6
lorihmatthews Persian Love Location: San Francisco	Re: How long is too long to ship? I'd also file a dispute. Don't wait too long because there is a time limit.

Oct 19th, 2007, 04:14 PM	#7
acshih Member Location: Bag Heaven	Re: How long is too long to ship? Was the item shipped via USPS? I once had an item shipped via USPS from east coast to west coast. It took 12 days to get here. So, assuming that the seller had shipped out the item already, it can possibly be the fault of USPS.

Oct 19th, 2007, 05:39 PM	#8
Regina07 Member Location: Los Angeles California	Re: How long is too long to ship? It's poor service not to send you an email with shipping tracking info and really poor service not to respond to emails after 2 weeks. As seller, I ship within 24 hours of receiving payment because that's how I like to be treated as buyer. If the seller had special circumstances where s/he couldn't ship timely, an email would be nice. I'd open a claim/dispute. money seems to get responses!

Oct 19th, 2007, 05:44 PM	#10
Babyjlo Purse banned for 08! Location: Chicago	Re: How long is too long to ship? If you open a dispute I believe the seller will then have to provide tracking to avoid the dispute automatically being found in the buyers favor.

Oct 20th, 2007, 08:16 PM	#11
Kare Member	Re: How long is too long to ship? I would send a non threatening tone email that you are "concerned" since it has been two weeks and you have not heard back from them. I would also state out of concern if I do not receive item or email within 72 hours I will be filing a claim. I believe this can be stated in a firm yet nonthreatening manner.

Oct 20th, 2007, 09:50 PM	#13
lionlaw Chooaholic is back!	Re: How long is too long to ship? Thanks all. I filed a claim Friday night, but have not escalated it to a dispute yet. Hopefully, the claim will get the seller's attention and he will send me the tracking numbers. If I haven't heard from him by tuesday (or received the item), I am going to escalate it. thanks again for all the great advice.

Oct 20th, 2007, 11:39 PM	#15
kimberf Member Location: California	Re: How long is too long to ship? It sounds like you're being really reasonable about this. You're not up in arms about the shipping taking so long per se, but about the lack of communication. That's totally within the seller's control, and there's really no excuse for not getting back to you.