How do you say 'no' to a potential buyer wanting to try something on before buying?

keya · Jul 6th, 2008, 03:22 PM

I'm selling a pair of shoes, and just received a message from a buyer asking if she could come try them on (she lives about 15 minutes away) How do I say 'no' without sounding impolite or like I'm a scammer who don't have the shoes? I don't want random strangers coming to my house for a variety of reasons, nor am I particularly interested in sitting around waiting for someone who might not even show up. Any words of wisdom is appreciated

ejbfelton · Jul 6th, 2008, 03:36 PM

If you listed all measurements (not just the size) in your auction there is no reason for her to "try them on".

I don't want some stranger's bare feet in my house or my shoes.

keya · Jul 6th, 2008, 03:43 PM

Quote:

Originally Posted by ejbfelton

If you listed all measurements (not just the size) in your auction there is no reason for her to "try them on".

I don't want some stranger's bare feet in my house or my shoes.

I haven't listed the measurements, I find it a bit difficult to properly measure shoes (particularly the insole, and since the shoes are very pointy I think the measurements would be misleading unless she had a pair in the exact same style to compare them to

) I understand her concern, but I don't know how to say 'no' without sounding rude.

LovePink · Jul 6th, 2008, 03:44 PM

my 2 cent : I don't want either, we are not a store. Why ppl can think about try it on as a depatment store??? And sorry, eBay just second job!

Melissa Ann · Jul 6th, 2008, 03:53 PM

Just tell you are uncomfortable with strangers coming to your home and you do not have a store like other sellers may...careful tho, she may then want to "meet" you somewhere to try them.

For some sellers, this is just a hobby or PT thing and is not worth all the hassle of meeting up with people or any other high maintenance stuff. If they don't like it, don't bid is my thought. They get all upset like you are macy's or something not giving good "customer service."

Savannah · Jul 6th, 2008, 04:26 PM

i would tell her that trying on the shoes is not possible and move on.

alliemia · Jul 6th, 2008, 05:07 PM

i wouldn't even give an explanation. just say "sorry, trying on before bidding is not possible. i apprecaite your interest." and so be it. she'll either bid or not.

i always list 'final sale. no returns' in my auctions. so i don't have to deal with trying on/not liking/returning. never had a problem with anyone even asking to return.

allison

kimalee · Jul 6th, 2008, 05:20 PM

just say that you are uncomfortable with it - really, you don't need to give an explanation. The buyer should understand.

LT bag lady · Jul 6th, 2008, 05:22 PM

Just tell her that your schedule fluctuates and it would just be sooo difficult to organize. She can always go to a dept store and try the designer on in a pump and an open shoes to figure out her size. I only buy brands who fit I KNOW (and are brand new) off eBay.

Good luck,
Cheers,

stylefly · Jul 6th, 2008, 05:27 PM

I wouldn't do it either, but offer to give her the measurements across the widest part of the toe as well as the interior footbed, etc. so she can compare them to an existing pair of her shoes.

pursewatch · Jul 7th, 2008, 02:37 AM

Personally, I would not even respond and put her in the BBL right away.

VPT · Jul 7th, 2008, 02:58 AM

Tell her you are not a store, she could try it in a store elsewhere. Add that you'd like to sell the shoes in new condition and if she tries it on it will no longer be new.

mjlover1977 · Jul 7th, 2008, 03:11 AM

so ... what did you say? im sure she would understand ... i wouldnt actually want to meet a seller. its just a bit odd.

hlchen · Jul 7th, 2008, 03:22 AM

If you decide to give her measurements, make sure you say approximately so if she does win, she does not say you misrepresented the item.

flyawayfishey · Jul 7th, 2008, 03:47 AM

just say you are uncomfortable

Jul 6th, 2008, 03:22 PM	#1
keya Member	How do you say 'no' to a potential buyer wanting to try something on before buying? I'm selling a pair of shoes, and just received a message from a buyer asking if she could come try them on (she lives about 15 minutes away) How do I say 'no' without sounding impolite or like I'm a scammer who don't have the shoes? I don't want random strangers coming to my house for a variety of reasons, nor am I particularly interested in sitting around waiting for someone who might not even show up. Any words of wisdom is appreciated

Jul 6th, 2008, 03:53 PM	#5
Melissa Ann Member Location: NY	Just tell you are uncomfortable with strangers coming to your home and you do not have a store like other sellers may...careful tho, she may then want to "meet" you somewhere to try them. For some sellers, this is just a hobby or PT thing and is not worth all the hassle of meeting up with people or any other high maintenance stuff. If they don't like it, don't bid is my thought. They get all upset like you are macy's or something not giving good "customer service." __________________

Jul 6th, 2008, 05:20 PM	#8
kimalee Mini Nikki addict Location: CA/MA	just say that you are uncomfortable with it - really, you don't need to give an explanation. The buyer should understand. __________________ There's treasure everywhere! kimalee's wishlist RM Navy Nikki RM Chocolate Nikki LV Tate PM Proud Member of the "Nikkilette 10"

Jul 6th, 2008, 05:22 PM	#9
LT bag lady Another addict Location: USA and Ireland	Just tell her that your schedule fluctuates and it would just be sooo difficult to organize. She can always go to a dept store and try the designer on in a pump and an open shoes to figure out her size. I only buy brands who fit I KNOW (and are brand new) off eBay. Good luck, Cheers, __________________ LT Bag Lady

Jul 6th, 2008, 05:27 PM	#10
stylefly Recessionista Location: Canada Eh	I wouldn't do it either, but offer to give her the measurements across the widest part of the toe as well as the interior footbed, etc. so she can compare them to an existing pair of her shoes. __________________ Always 20% off all clothing and handbags with coupon code PURSEFORUM at www.stylefly.ca and free shipping at www.constylement.com

Jul 6th, 2008, 03:36 PM	#2
ejbfelton Member	If you listed all measurements (not just the size) in your auction there is no reason for her to "try them on". I don't want some stranger's bare feet in my house or my shoes.

Jul 6th, 2008, 03:44 PM	#4
LovePink Member Location: Boston, MA	my 2 cent : I don't want either, we are not a store. Why ppl can think about try it on as a depatment store??? And sorry, eBay just second job!

Jul 6th, 2008, 04:26 PM	#6
Savannah Member	i would tell her that trying on the shoes is not possible and move on.

Jul 6th, 2008, 05:07 PM	#7
alliemia purse-crazy mommy Location: NY	i wouldn't even give an explanation. just say "sorry, trying on before bidding is not possible. i apprecaite your interest." and so be it. she'll either bid or not. i always list 'final sale. no returns' in my auctions. so i don't have to deal with trying on/not liking/returning. never had a problem with anyone even asking to return. allison

Jul 7th, 2008, 02:37 AM	#11
pursewatch I Hate Counterfeits! Location: Urban Jungle	Personally, I would not even respond and put her in the BBL right away. __________________ I my hubby.

Jul 7th, 2008, 02:58 AM	#12
VPT i ♥ blood oranges Location: Singapore / Vancouver	Tell her you are not a store, she could try it in a store elsewhere. Add that you'd like to sell the shoes in new condition and if she tries it on it will no longer be new. __________________

Jul 7th, 2008, 03:11 AM	#13
mjlover1977 happily in love Location: Sydney, Australia	so ... what did you say? im sure she would understand ... i wouldnt actually want to meet a seller. its just a bit odd. __________________ my lil bag collection chloe silver silverado LV mono speedy 25 Balenciaga ink shoulder LV Amarante large cles Chloe tan paddington Chanel black mini flap Chanel black lamskin east west Balenciaga black GSH day Prada dark brown cervo lux medium tote miu miu metallic purple small matelasse MBMJ midnight terri Marc Jacobs black quilted banana hobo Marc Jacobs black icey little stam

Jul 7th, 2008, 03:22 AM	#14
hlchen Member Location: The Big Apple!	If you decide to give her measurements, make sure you say approximately so if she does win, she does not say you misrepresented the item.

Jul 7th, 2008, 03:47 AM	#15
flyawayfishey Member	just say you are uncomfortable