HELP! Removing a message from an invoice?

coachfreak · May 18th, 2008, 06:19 PM

I just actually LOOKED at an invoice I sent and there is a message I sent to a NPB months ago on this one. How can I remove it?

ON an invoice it is under my additional items being sold "Message from the Seller"

It must be going to ANYONE I invoice and I have no idea how to get it off.

coachfreak · May 18th, 2008, 06:24 PM

Okay, it isn't on the invoice I would send but on that automatic one that eBay sends
Message from the Seller (***)If you do not intend to pay for this item please let me know so I may relist. If there is a problem, you should contact me to discuss it. I have started non-payer proceeding via ebay. Monday I will complete the process and leave negative feedback.

livethelake · May 18th, 2008, 06:48 PM

I think the invoice you are referring to is the automatic invoice sent to your buyer thru paypal.

Log in to your paypal account.

Look for the "auction tools tab"

Find and click on "end of auction email"

Find the customize email section and make your changes.

Hope this helps

print*model · May 18th, 2008, 06:56 PM

^^^ Yeah, I would try this. But first, I would message the buyer and let them know that that note on the invoice was not intended for them.

coachfreak · May 18th, 2008, 08:46 PM

Quote:

Originally Posted by livethelake

I think the invoice you are referring to is the automatic invoice sent to your buyer thru paypal.

Log in to your paypal account.

Look for the "auction tools tab"

Find and click on "end of auction email"

Find the customize email section and make your changes.

Hope this helps

Thanks, I looked EVERYWHERE in eBay and couldn't find it, now I know why.

coachfreak · May 18th, 2008, 08:47 PM

Quote:

Originally Posted by print*model

^^^ Yeah, I would try this. But first, I would message the buyer and let them know that that note on the invoice was not intended for them.

I did this to both of them, but this means that notice has gone to everyone since last Sept (?). No one previously mentioned it and I only saw it today because I looked at the auto-sent e-mail on my iPhone.

onegirlcreative · May 18th, 2008, 08:51 PM

Quote:

Originally Posted by coachfreak

I did this to both of them, but this means that notice has gone to everyone since last Sept (?). No one previously mentioned it and I only saw it today because I looked at the auto-sent e-mail on my iPhone.

Well, thankfully you caught it now. I guess you can't worry about what you DID send out because obviously it's done. But at least you caught it when you did and your invoices will no longer go out saying that.

In retrospect, it's kind of funny.

Even though you don't think so. But could you imagine receiving an invoice from a seller after you just won and they're threatening to file a NPB on you???

OK, not really THAT funny! Sorry! Bad sense of humor.

coachfreak · May 18th, 2008, 08:54 PM

Quote:

Originally Posted by onegirlcreative

Well, thankfully you caught it now. I guess you can't worry about what you DID send out because obviously it's done. But at least you caught it when you did and your invoices will no longer go out saying that.

In retrospect, it's kind of funny.

Even though you don't think so. But could you imagine receiving an invoice from a seller after you just won and they're threatening to file a NPB on you???

OK, not really THAT funny! Sorry! Bad sense of humor.

Well, if it just threatened I wouldn't have been AS concerned. But it actually said I already started it and would finish it on Monday with negative feedback (which is tomorrow).

onegirlcreative · May 18th, 2008, 08:56 PM

Quote:

Originally Posted by coachfreak

Well, if it just threatened I wouldn't have been AS concerned. But it actually said I already started it and would finish it on Monday with negative feedback (which is tomorrow).

Oooh!!! Didn't catch that. So sorry!!!

DEFINITELY send an e-mail to all buyers that you sent that to, so you can explain to them that you're not going to file a NPB or leave negative feedback, that it was unfortunately something that had been on there for a while towards a NPB a while back. At least they'll be cool with that. Hopefully!

maritza1973 · May 19th, 2008, 12:49 PM

Quote:

Originally Posted by onegirlcreative

Oooh!!! Didn't catch that. So sorry!!!

DEFINITELY send an e-mail to all buyers that you sent that to, so you can explain to them that you're not going to file a NPB or leave negative feedback, that it was unfortunately something that had been on there for a while towards a NPB a while back. At least they'll be cool with that. Hopefully!

ITA!

imonpurseblog · May 19th, 2008, 02:30 PM

Yikes! Good thing you caught it. I can imagine a seasoned buyer would probably think it was just an error on your part but a newbie would not have a clue.

May 18th, 2008, 06:19 PM	#1
coachfreak MUST HAVE TATTERSALL Joined: Oct 2007 Location: lost in Colorado with a mountain view Posts: 5,794	HELP! Removing a message from an invoice? I just actually LOOKED at an invoice I sent and there is a message I sent to a NPB months ago on this one. How can I remove it? ON an invoice it is under my additional items being sold "Message from the Seller" It must be going to ANYONE I invoice and I have no idea how to get it off.
	__________________ My signature was too large

May 18th, 2008, 06:24 PM	#2
coachfreak MUST HAVE TATTERSALL Joined: Oct 2007 Location: lost in Colorado with a mountain view Posts: 5,794	Re: HELP! Removing a message from an invoice? Okay, it isn't on the invoice I would send but on that automatic one that eBay sends Message from the Seller ()*If you do not intend to pay for this item please let me know so I may relist. If there is a problem, you should contact me to discuss it. I have started non-payer proceeding via ebay. Monday I will complete the process and leave negative feedback.
	__________________ My signature was too large

May 18th, 2008, 06:48 PM	#3
livethelake Member Joined: Feb 2006 Posts: 3,699	Re: HELP! Removing a message from an invoice? I think the invoice you are referring to is the automatic invoice sent to your buyer thru paypal. Log in to your paypal account. Look for the "auction tools tab" Find and click on "end of auction email" Find the customize email section and make your changes. Hope this helps
livethelake Member Joined: Feb 2006 Posts: 3,699

May 18th, 2008, 06:56 PM	#4
print*model Member Joined: Jan 2006 Posts: 3,392	Re: HELP! Removing a message from an invoice? ^^^ Yeah, I would try this. But first, I would message the buyer and let them know that that note on the invoice was not intended for them.
print*model Member Joined: Jan 2006 Posts: 3,392

May 19th, 2008, 02:30 PM	#11
imonpurseblog Member Joined: Sep 2007 Posts: 2,636	Re: HELP! Removing a message from an invoice? Yikes! Good thing you caught it. I can imagine a seasoned buyer would probably think it was just an error on your part but a newbie would not have a clue.
imonpurseblog Member Joined: Sep 2007 Posts: 2,636