Help! I don't know what to do!!!

jag · Jul 10th, 2007, 09:36 AM

I sold a bag on eBay to the nicest person in Australia! Here is the problem, I shipped it back on June 21 via USPS priority insured shipping. I am worried because it still has not gotten to her and the tracking says it is still in customs. Should I panic yet or is it normal to take this long???

Someone help, I am so bummed! I really loved this buyer and just want her to be happy!!!

jag · Jul 10th, 2007, 09:40 AM

This is what the USPS website says:

Label/Receipt Number:
Status: Into Foreign Customs

Your item is being processed by customs. Information, if available, is updated every evening. Please check again later.

leanbeanee · Jul 10th, 2007, 09:46 AM

Hey Jag! May I ask how much was the bag or how much you declared it to be? If it's over USD$850, then she'll probably be charged customs tax. It does take a few days, possibly a week or two, to clear customs. Customs will contact her. She'll have to pick it up from them and pay the tax at the same time.

pukasonqo · Jul 10th, 2007, 09:47 AM

hiya...i always have trouble with customs!!!whatever my dad sends from south america seems to spend a long holiday courtesy of customs here in australia.
i know they are very strict with checking parcels and with what is or not allowed to come into the country because of the quarantine policies they have here and this might include leather items.
i am sorry i cannot be more helpful but hopefully someone with more knowledge might give you a more straightforward answer...

ChiChi143 · Jul 10th, 2007, 10:00 AM

This sounds normal to me. I sent a bag via USPS to someone in Canada (I'm in NY). It took over 2 weeks to get to her. It was stuck in cutoms for awhile.

jag · Jul 10th, 2007, 10:08 AM

Thank you so much for responding ladies! I feel so much better! You are all the best!

Leanbeanee it was Chloe Quilted Bay that I insured for $1650. I wanted everything on the customs forms to be perfect!

leanbeanee · Jul 10th, 2007, 10:23 AM

Quote:

Originally Posted by jag

Thank you so much for responding ladies! I feel so much better! You are all the best!

Leanbeanee it was Chloe Quilted Bay that I insured for $1650. I wanted everything on the customs forms to be perfect!

OK. She definitely has to pay tax

so it'll take a little longer. Tell her not to worry. It's coming. Customs will contact her.

She can call Australia Post and give them the tracking number. They might be able to tell her something too.

leanbeanee · Jul 10th, 2007, 10:25 AM

Quote:

Originally Posted by leanbeanee

OK. She definitely has to pay tax

so it'll take a little longer. Tell her not to worry. It's coming. Customs will contact her.

She can call Australia Post and give them the tracking number. They might be able to tell her something too.

Oh! Congrats on selling that beauty bay!!!

jag · Jul 10th, 2007, 11:23 AM

Thanks leanbeanee!!!!

Kathrin · Jul 11th, 2007, 12:30 AM

Someone from Australia recently posted on the eBay forum regarding some items she had purchased from Fashionphille - customs rang her and was asking what type of leather the bags were made of.

jag · Jul 17th, 2007, 11:51 PM

I am still nervous. The bag has been in Australian customs for over 2 weeks! Should I call them? I really don't understand how it could take this long, yu know! Mailed out 6/21 and almost a month later still not there.

H&H · Jul 18th, 2007, 12:08 AM

It is a long time, not familiar with Australian customs... did you contact the buyer? maybe she knows more, if there is a problem I think they will contact the buyer.

I have received items from the States in Holland, I have to either pay if it is a small fee to the delivery company, if it is a large amount I get an invoice from the customs, to pay.

bb10lue · Jul 18th, 2007, 12:41 AM

Quote:

Originally Posted by jag

I am still nervous. The bag has been in Australian customs for over 2 weeks! Should I call them? I really don't understand how it could take this long, yu know! Mailed out 6/21 and almost a month later still not there.

Well, if its in the custom, it usually take 3-4 weeks for them to contact the buyer.

At least you know where the package is, mine is a different story. I have a bag shipped out from US on 12 July via EMS, its been 6 days and passed the guarantee time, its still hasn't arrived in Australia yet.........and I'm freaking out!!!!

Label/Receipt Number:
Detailed Results:
International Dispatch, July 12, 2007, 9:39 pm, Chicago (O'Hare) AMC

jag · Jul 18th, 2007, 04:05 PM

The buyer contacted me. She was finally contacted by customs and will have to pay a duty because it was valued at over $1000. So it is just held up, but like bb10lue rightfully said, at least I know where it is. Ugh.

I totally feel for you bb10lue! But if it is any consolation, I sent a package to the UK via EMS and it still took 2 weeks to get delivered. Hang tight, it will get there- Australian customs is just really strict!

H&H · Jul 19th, 2007, 12:17 AM

Quote:

Originally Posted by jag

The buyer contacted me. She was finally contacted by customs and will have to pay a duty because it was valued at over $1000. So it is just held up, but like bb10lue rightfully said, at least I know where it is. Ugh.

I totally feel for you bb10lue! But if it is any consolation, I sent a package to the UK via EMS and it still took 2 weeks to get delivered. Hang tight, it will get there- Australian customs is just really strict!

hopefully it gets through quick... I realize that US customs are so much easier. NEVER ever I had to pay customs. Only once when I had a container of moving stuff coming over they wanted to Xray it.. that was all...I had bags.. scarfs... everything coming...never a problem.

Jul 10th, 2007, 09:36 AM	#1
jag Location: Michigan	Help! I don't know what to do!!! I sold a bag on eBay to the nicest person in Australia! Here is the problem, I shipped it back on June 21 via USPS priority insured shipping. I am worried because it still has not gotten to her and the tracking says it is still in customs. Should I panic yet or is it normal to take this long??? Someone help, I am so bummed! I really loved this buyer and just want her to be happy!!!

Jul 10th, 2007, 09:40 AM	#2
jag Location: Michigan	Re: Help! I don't know what to do!!! This is what the USPS website says: Label/Receipt Number: Status: Into Foreign Customs Your item is being processed by customs. Information, if available, is updated every evening. Please check again later.

Jul 10th, 2007, 09:46 AM	#3
leanbeanee MOA Location: Aussieland	Re: Help! I don't know what to do!!! Hey Jag! May I ask how much was the bag or how much you declared it to be? If it's over USD$850, then she'll probably be charged customs tax. It does take a few days, possibly a week or two, to clear customs. Customs will contact her. She'll have to pick it up from them and pay the tax at the same time. __________________ - Keep Smiling -

Jul 10th, 2007, 09:47 AM	#4
pukasonqo goddess of suburbia Location: 0z	Re: Help! I don't know what to do!!! hiya...i always have trouble with customs!!!whatever my dad sends from south america seems to spend a long holiday courtesy of customs here in australia. i know they are very strict with checking parcels and with what is or not allowed to come into the country because of the quarantine policies they have here and this might include leather items. i am sorry i cannot be more helpful but hopefully someone with more knowledge might give you a more straightforward answer... __________________ those are my principles, and if you don't like them...well i have others.-Groucho Marx chloè: tan paddy,brun(tobacco)paddy,candice heels. juicy couture charms: pink martini glass,matrioshka doll,strawberry,mint tin,bubblegum machine,piñata,gingerbread house,shopping bag with yorkie,sweet shoppe charm bracelet. anxiously awaiting delivery of my first balenciaga!!! and now i am banned until further notice

Jul 10th, 2007, 10:00 AM	#5
ChiChi143 ♥ ChiChi and Lola ♥ Location: NY	Re: Help! I don't know what to do!!! This sounds normal to me. I sent a bag via USPS to someone in Canada (I'm in NY). It took over 2 weeks to get to her. It was stuck in cutoms for awhile. __________________ ChiChi & Lola

Jul 10th, 2007, 10:08 AM	#6
jag Location: Michigan	Re: Help! I don't know what to do!!! Thank you so much for responding ladies! I feel so much better! You are all the best! Leanbeanee it was Chloe Quilted Bay that I insured for $1650. I wanted everything on the customs forms to be perfect!

Jul 10th, 2007, 11:23 AM	#9
jag Location: Michigan	Re: Help! I don't know what to do!!! Thanks leanbeanee!!!!

Jul 11th, 2007, 12:30 AM	#10
Kathrin Member Location: Gold Coast, Australia	Re: Help! I don't know what to do!!! Someone from Australia recently posted on the eBay forum regarding some items she had purchased from Fashionphille - customs rang her and was asking what type of leather the bags were made of. __________________ Worry is like a rocking chair. It gives you plenty to do but doesn't get you anywhere.

Jul 17th, 2007, 11:51 PM	#11
jag Location: Michigan	Re: Help! I don't know what to do!!! I am still nervous. The bag has been in Australian customs for over 2 weeks! Should I call them? I really don't understand how it could take this long, yu know! Mailed out 6/21 and almost a month later still not there.

Jul 18th, 2007, 12:08 AM	#12
H&H Dutch in the USA Location: USA and Amsterdam	Re: Help! I don't know what to do!!! It is a long time, not familiar with Australian customs... did you contact the buyer? maybe she knows more, if there is a problem I think they will contact the buyer. I have received items from the States in Holland, I have to either pay if it is a small fee to the delivery company, if it is a large amount I get an invoice from the customs, to pay. Last edited by H&H; Jul 18th, 2007 at 12:19 AM.

Jul 18th, 2007, 04:05 PM	#14
jag Location: Michigan	Re: Help! I don't know what to do!!! The buyer contacted me. She was finally contacted by customs and will have to pay a duty because it was valued at over $1000. So it is just held up, but like bb10lue rightfully said, at least I know where it is. Ugh. I totally feel for you bb10lue! But if it is any consolation, I sent a package to the UK via EMS and it still took 2 weeks to get delivered. Hang tight, it will get there- Australian customs is just really strict!