HELP FOR MY BUYER!!! (long)

miu2 · Jun 20th, 2008, 12:41 PM

Here is the scenario. The buyer of my Prada Fairy bag had previously purchased one that was an obvious fake and wants to return it to the seller. I took a look at it and agree with her. The seller does not actually state that the bag is "authentic", however he does list it as a "PRADA" fairy bag. IMO - that is the same thing. He is representing the bag as a PRADA and it is not. Anyway, as I have never had to actually deal with a seller to this degree, I would like to help her out and have members here help her through the process. Here are some of the questions she has posed to me, which I think you all might be able to help her with:

Me: Did you turn in the person for selling you a fake bag? You know, your boyfriend can get all of his money back this way. If you paid for the bag via Paypal, you can start the process now. I just checked the listing and that seller has up to $20,000 of PayPal protection for buyers. If you would like, I can help you through the process of getting your money back. Did you try contacting the seller first and asking for a refund?

Me: The best thing to do is to let Paypal know what is going on. You can file an item "significantly not as described" (SNAD), which puts them on alert that you are due a full refund and they can monitor the situation until you are fully reimbursed. There is a time limit as to when you can return items, so don't let this seller stretch this thing out for very long. When you return the bag, be sure that you send it with tracking and signature confirmation also. If you want to be extra careful, you might want to take pics of the bag in the package that you are sending (that's what I do). Hopefully you paid with a credit card through Paypal, this way if the seller doesn't come through, you should be able to do a chargeback with your credit card company. Just be very careful when dealing with this person because if they are willing to cheat people out of their money by selling fakes, they might be willing to scam you some other way as well. Don't leave them any feedback until you have received your full refund either. Keep all of your e-mails between the 2 of you also. Keep me updated and I will help you through this process so that it goes smooth and you receive your $$.

Buyer: thanks for the advise. i've rang paypal to guide me through the process :)
and it's now under open case :) just wondering do you think i can get my refund back as on the eBay page it didnt specifically mentioned that it's authentic but when i asked, he sent me a message through ebay messages that "he's sure that it's authentic"
anyway, thanks a lot for your help :) this is my first time facing imitation problems

Buyer:
the seller hasnt reply on paypal. i'm worried that he'll ignore the case as he has emailed me to send him the bag and after he'll refund the money back.

if this case doesnt resolve in 20 days.. paypal will make the decision and i'm just worried what if i cant get back my claim? as he didnt state that on the eBay selling page but he communicated with me through ebay messages. he even said that there's authenticity card but doesn't know where her sister put it. and i've just checked my ebay unfortunately i think that message have been deleted but maybe it might be in my hotmail messages. i wish i have his number so i can ring him to tell him verbally instead.

what should i do? i never met with a situation like that. have you?

There are more e-mails, but I'm sure you are all pretty familiar with this scenario. Anyway, I am going to direct her to this thread so that she can see all of the great advice members can give her. TIA.

sarahloveslouis · Jun 20th, 2008, 12:49 PM

Yay! Another member!

I hope that all of us can offer her the advice to win against that scumbag.

moi et mes sacs · Jun 20th, 2008, 01:12 PM

Hi, I would recommend a letter of non-authenticity as Paypal are ighly likely to ask for one. Obviously it is always best to ask the seller first but if they dont respond it is correct to claim through paypal. If that does fail, they can fall back on the credit card...

jjyounger · Jun 20th, 2008, 01:35 PM

She seems to want to actually speak with the seller. I would have her go to the Contact Member page within eBay and get his contact information. That way she can phone him and possibly begin, at least, to get this resolved. You are so wonderful to help her in this way! And what an incredible bag she has bought from you!

miu2 · Jun 20th, 2008, 02:13 PM

Quote:

Originally Posted by jjyounger

She seems to want to actually speak with the seller. I would have her go to the Contact Member page within eBay and get his contact information. That way she can phone him and possibly begin, at least, to get this resolved. You are so wonderful to help her in this way! And what an incredible bag she has bought from you!

Thank you. However, as you well know, we are all on this forum to help others in the fight against fake bags. That being said, I wonder if calling him is maybe a bad idea. I mean, if it were me, I would want all correspondence to be in writing so that I can save it and refer to it later if need be. What are your thoughts?

moi et mes sacs · Jun 20th, 2008, 02:26 PM

Quote:

Originally Posted by miu2

Thank you. However, as you well know, we are all on this forum to help others in the fight against fake bags. That being said, I wonder if calling him is maybe a bad idea. I mean, if it were me, I would want all correspondence to be in writing so that I can save it and refer to it later if need be. What are your thoughts?

it is disgusting how quickly the fairy bag has been faked. There is no harm in talking to the seller, his manner may give the buyer a good idea as to how easy he will be to deal with. On the other hand it can be awkward to phone someone about the matter and it would be fully understandable if she wants to keep communication by emai.

jjyounger · Jun 20th, 2008, 02:43 PM

Quote:

Originally Posted by miu2

Thank you. However, as you well know, we are all on this forum to help others in the fight against fake bags. That being said, I wonder if calling him is maybe a bad idea. I mean, if it were me, I would want all correspondence to be in writing so that I can save it and refer to it later if need be. What are your thoughts?

ITA that she will need his written correspondence in ANY dispute opened in PayPal. That is essential, IMO. Do you intend to advise her to go ahead and escalate to a claim so that she either ends up destroying the bag or sending it to PayPal (which I totally distrust - aren't they reselling them)? If that is the case, she doesn't need to speak with him. If he refuses to issue a refund before receiving the bag back, she really has no choice but to escalate as soon as possible. If the fake Prada is going to be off the market, it will take a claim to achieve this. Since she wanted to speak to him, I thought perhaps a telephone call would encourage him to do the right thing and issue an immediate refund. However, it would probably do no good. He's going to try to convince her that the bag is authentic (or the fault of his "suppliers") and will probably reject the idea of refunding without getting the item back. I would tell her to escalate asap and get the bag out of circulation. She may need to send the bag to caroldiva or mp, but I believe she will be fully reimbursed.

miu2 · Jun 20th, 2008, 04:54 PM

Quote:

Originally Posted by jjyounger

ITA that she will need his written correspondence in ANY dispute opened in PayPal. That is essential, IMO. Do you intend to advise her to go ahead and escalate to a claim so that she either ends up destroying the bag or sending it to PayPal (which I totally distrust - aren't they reselling them)? If that is the case, she doesn't need to speak with him. If he refuses to issue a refund before receiving the bag back, she really has no choice but to escalate as soon as possible. If the fake Prada is going to be off the market, it will take a claim to achieve this. Since she wanted to speak to him, I thought perhaps a telephone call would encourage him to do the right thing and issue an immediate refund. However, it would probably do no good. He's going to try to convince her that the bag is authentic (or the fault of his "suppliers") and will probably reject the idea of refunding without getting the item back. I would tell her to escalate asap and get the bag out of circulation. She may need to send the bag to caroldiva or mp, but I believe she will be fully reimbursed.

I checked his eBay selling history and this is the second of the same so-called-Fairy bag that he has sold. I doubt that this person is naive about what he is selling (they both sold for $650 with a BIN!!

). Also, he sold the same 2 bags on June 7 with the same, "this is my sister's bag that her ex-boyfriend gave to her..........blah, blah, blah.

If that is not the earmarkings of a scammer, I don't know what is.

So, she has filed a complaint with Paypal and he has like 20 days to respond, what happens if he doesn't respond?
Can she (or when should she) escalate this with Paypal? Any suggestions would be great. Personally, the only time that I had to file a claim about a fake bag, I simply filed a chargeback with my AMEX, who didn't even require me to return the bags (yes, there were 2). The seller never contacted me again and I threw the bags away. I've heard that the cc companies are getting a bit more strict nowadays, is this true?

geniepr · Jun 20th, 2008, 05:30 PM

I will wait at least 6-7 days for the seller to respond. Then escalate and send PayPal a letter stating the bag is a fake along with pictures. It really does not matter if the seller didn't stated it was authentic inthe listing, just by saying the bag was made by prada he have to send a real one. kwim?

jjyounger · Jun 20th, 2008, 05:53 PM

Quote:

Originally Posted by miu2

I checked his eBay selling history and this is the second of the same so-called-Fairy bag that he has sold. I doubt that this person is naive about what he is selling (they both sold for $650 with a BIN!!

). Also, he sold the same 2 bags on June 7 with the same, "this is my sister's bag that her ex-boyfriend gave to her..........blah, blah, blah.

If that is not the earmarkings of a scammer, I don't know what is.

So, she has filed a complaint with Paypal and he has like 20 days to respond, what happens if he doesn't respond?
Can she (or when should she) escalate this with Paypal? Any suggestions would be great. Personally, the only time that I had to file a claim about a fake bag, I simply filed a chargeback with my AMEX, who didn't even require me to return the bags (yes, there were 2). The seller never contacted me again and I threw the bags away. I've heard that the cc companies are getting a bit more strict nowadays, is this true?

Oh yes, he's a scammer! If I read "it was a gift" or "it belongs to my sister/mother/cousin" one more time, I will get ill. He has been selling these fake Fairy Bags and making a killing. Here's the link to the page explaining the SNAD process for your buyer: http://pages.ebay.com/help/tp/inr-snad-process.html . If the seller does not respond, it escalates to Trust & Safety. If he communicates with her and does nothing to rectify the situation, she can escalate it. I got burned too, and thankfully had paid with a cc. This happened last summer, so I don't know if they have stricter policies now. My cc provider instantly refunded my money, went after the seller, and she was NARU'd. I cut that piece of garbage into pieces. Literally.

BalenciagaLove · Jun 20th, 2008, 06:56 PM

I was sold a fake bag on eBay not too long. This was how I went about it.

1. Contact eBay notifying that the bag was not authentic. Taking lots of pictures of the fake bag and the real bag and comparing them side by side. Also, it is imperative that you have the pictures from the auctions as well. So that the seller cannot say "No, the real one is mine and this person is just trying to scam me" sort of BS.

2. Contact seller, stating same thing and your case.

3. Usually by this time, I get everything refunded because the seller wants to keep their feedback. I send the bag back to the seller with signature confirmation. I want to make sure that the person gets it. As well as take pictures as you pack the back and what it looks like, etc.. I don't know why this really matters since anyone can unpack the back after the fact, but anyways...

While I agree that this doesn't get rid of the fake bag, but getting rid of one bag is like getting rid of a single vermin without getting rid of the nest. The guy who sold me this bag had done this numerous times. Anyways, I ended up getting him unregistered from eBay. How far you want to take it is up to you. But yeah, there is still a fake bag running around there somewhere.

If this doesn't work, then I'd go to my credit card company and get the charges reversed.

Best of luck to your buyer!

I am constantly amazed at how my con-artists there are out there. I think eBay is getting better about things like this, but they have some way to go yet.

miu2 · Jun 21st, 2008, 10:52 PM

Quote:

Originally Posted by BalenciagaLove

I was sold a fake bag on eBay not too long. This was how I went about it.

1. Contact eBay notifying that the bag was not authentic. Taking lots of pictures of the fake bag and the real bag and comparing them side by side. Also, it is imperative that you have the pictures from the auctions as well. So that the seller cannot say "No, the real one is mine and this person is just trying to scam me" sort of BS.

2. Contact seller, stating same thing and your case.

3. Usually by this time, I get everything refunded because the seller wants to keep their feedback. I send the bag back to the seller with signature confirmation. I want to make sure that the person gets it. As well as take pictures as you pack the back and what it looks like, etc.. I don't know why this really matters since anyone can unpack the back after the fact, but anyways...

While I agree that this doesn't get rid of the fake bag, but getting rid of one bag is like getting rid of a single vermin without getting rid of the nest. The guy who sold me this bag had done this numerous times. Anyways, I ended up getting him unregistered from eBay. How far you want to take it is up to you. But yeah, there is still a fake bag running around there somewhere.

If this doesn't work, then I'd go to my credit card company and get the charges reversed.

Best of luck to your buyer!

I am constantly amazed at how my con-artists there are out there. I think eBay is getting better about things like this, but they have some way to go yet.

Ooooohhhh, just had to tell you that I L

VE the babies in your avatar!! Congrats on your little additions!!

Jun 20th, 2008, 12:41 PM	#1
miu2 My dogs' Mom Location: Temecula CA	HELP FOR MY BUYER!!! (long) Here is the scenario. The buyer of my Prada Fairy bag had previously purchased one that was an obvious fake and wants to return it to the seller. I took a look at it and agree with her. The seller does not actually state that the bag is "authentic", however he does list it as a "PRADA" fairy bag. IMO - that is the same thing. He is representing the bag as a PRADA and it is not. Anyway, as I have never had to actually deal with a seller to this degree, I would like to help her out and have members here help her through the process. Here are some of the questions she has posed to me, which I think you all might be able to help her with: Me: Did you turn in the person for selling you a fake bag? You know, your boyfriend can get all of his money back this way. If you paid for the bag via Paypal, you can start the process now. I just checked the listing and that seller has up to $20,000 of PayPal protection for buyers. If you would like, I can help you through the process of getting your money back. Did you try contacting the seller first and asking for a refund? Me: The best thing to do is to let Paypal know what is going on. You can file an item "significantly not as described" (SNAD), which puts them on alert that you are due a full refund and they can monitor the situation until you are fully reimbursed. There is a time limit as to when you can return items, so don't let this seller stretch this thing out for very long. When you return the bag, be sure that you send it with tracking and signature confirmation also. If you want to be extra careful, you might want to take pics of the bag in the package that you are sending (that's what I do). Hopefully you paid with a credit card through Paypal, this way if the seller doesn't come through, you should be able to do a chargeback with your credit card company. Just be very careful when dealing with this person because if they are willing to cheat people out of their money by selling fakes, they might be willing to scam you some other way as well. Don't leave them any feedback until you have received your full refund either. Keep all of your e-mails between the 2 of you also. Keep me updated and I will help you through this process so that it goes smooth and you receive your $$. Buyer: thanks for the advise. i've rang paypal to guide me through the process :) and it's now under open case :) just wondering do you think i can get my refund back as on the eBay page it didnt specifically mentioned that it's authentic but when i asked, he sent me a message through ebay messages that "he's sure that it's authentic" anyway, thanks a lot for your help :) this is my first time facing imitation problems Buyer: the seller hasnt reply on paypal. i'm worried that he'll ignore the case as he has emailed me to send him the bag and after he'll refund the money back. if this case doesnt resolve in 20 days.. paypal will make the decision and i'm just worried what if i cant get back my claim? as he didnt state that on the eBay selling page but he communicated with me through ebay messages. he even said that there's authenticity card but doesn't know where her sister put it. and i've just checked my ebay unfortunately i think that message have been deleted but maybe it might be in my hotmail messages. i wish i have his number so i can ring him to tell him verbally instead. what should i do? i never met with a situation like that. have you? There are more e-mails, but I'm sure you are all pretty familiar with this scenario. Anyway, I am going to direct her to this thread so that she can see all of the great advice members can give her. TIA.

Jun 20th, 2008, 12:49 PM	#2
sarahloveslouis I don't eat turkey!	Yay! Another member! I hope that all of us can offer her the advice to win against that scumbag. __________________

Jun 20th, 2008, 01:12 PM	#3
moi et mes sacs Science Geek!	Hi, I would recommend a letter of non-authenticity as Paypal are ighly likely to ask for one. Obviously it is always best to ask the seller first but if they dont respond it is correct to claim through paypal. If that does fail, they can fall back on the credit card... __________________ If you never change your mind, why have one? Edward de Bono

Jun 20th, 2008, 05:30 PM	#9
geniepr Member	I will wait at least 6-7 days for the seller to respond. Then escalate and send PayPal a letter stating the bag is a fake along with pictures. It really does not matter if the seller didn't stated it was authentic inthe listing, just by saying the bag was made by prada he have to send a real one. kwim? __________________

Jun 20th, 2008, 06:56 PM	#11
BalenciagaLove Plisse Me! Location: SF Bay Area	I was sold a fake bag on eBay not too long. This was how I went about it. 1. Contact eBay notifying that the bag was not authentic. Taking lots of pictures of the fake bag and the real bag and comparing them side by side. Also, it is imperative that you have the pictures from the auctions as well. So that the seller cannot say "No, the real one is mine and this person is just trying to scam me" sort of BS. 2. Contact seller, stating same thing and your case. 3. Usually by this time, I get everything refunded because the seller wants to keep their feedback. I send the bag back to the seller with signature confirmation. I want to make sure that the person gets it. As well as take pictures as you pack the back and what it looks like, etc.. I don't know why this really matters since anyone can unpack the back after the fact, but anyways... While I agree that this doesn't get rid of the fake bag, but getting rid of one bag is like getting rid of a single vermin without getting rid of the nest. The guy who sold me this bag had done this numerous times. Anyways, I ended up getting him unregistered from eBay. How far you want to take it is up to you. But yeah, there is still a fake bag running around there somewhere. If this doesn't work, then I'd go to my credit card company and get the charges reversed. Best of luck to your buyer! I am constantly amazed at how my con-artists there are out there. I think eBay is getting better about things like this, but they have some way to go yet. __________________ If I could remember all the names of these particles, I'd be a botanist! - Enrico Fermi

Jun 20th, 2008, 01:35 PM	#4
jjyounger Judy Location: Memphis, TN	She seems to want to actually speak with the seller. I would have her go to the Contact Member page within eBay and get his contact information. That way she can phone him and possibly begin, at least, to get this resolved. You are so wonderful to help her in this way! And what an incredible bag she has bought from you!