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luvtami · Oct 20th, 2009, 07:24 PM

I'm guessing he meant "home address" and not "PayPal address" but who knows...

Regarding the UPS insurance claim -- I wonder how that works for electronics if there is no physical damage to the item. Unless I missed reading something, the buyer's not saying the item is cracked or chipped, but rather there is an electrical/display malfunction. I don't know how you would prove that the shipment process caused that...

abbiesmommy · Oct 20th, 2009, 07:27 PM

Originally Posted by Miscka

It was sent UPS.

I wondered that about him asking my paypal address.

Also, he bought the SAME camera as mine from someone else that day, I just checked his feedback.

You need to call UPS,they insure up to $100 free then the rest is up to you.Find out how to start a claim and how much it is insured for.He is asking for your paypal address so he can return it..,nothing wrong with that,just work with him.He is being honest telling you he buys and sells these,but he is saying yours had the issue,it is prety hard to prove otherwise.

Gimmethebag · Oct 20th, 2009, 07:32 PM

Make sure to verify the serial number!!!! Before you ship, have him verify the serial number!

abbiesmommy · Oct 20th, 2009, 07:32 PM

Originally Posted by luvtami

I'm guessing he meant "home address" and not "PayPal address" but who knows...

Regarding the UPS insurance claim -- I wonder how that works for electronics if there is no physical damage to the item. Unless I missed reading something, the buyer's not saying the item is cracked or chipped, but rather there is an electrical/display malfunction. I don't know how you would prove that the shipment process caused that...

Very true,I know electronics are soo hard to prove one way or another.You for sure need to call UPS and tell them the situation and see if it is even covered.....I too think he just meant your home address.

Miscka · Oct 20th, 2009, 07:38 PM

Originally Posted by Gimmethebag

Make sure to verify the serial number!!!! Before you ship, have him verify the serial number!

Wait, ask him the serial number now? Before he sends it back?

I tried to call the manufacturer and see if they could look it up but they were closed for the day. I know I registered it so I am just hoping hoping they can, or I magically find my paperwork.

Miscka · Oct 20th, 2009, 07:43 PM

I called UPS...they said they could send someone to pick it up and see how it got damaged. I don't know if that is the way to go, since I have no way of knowing if that is what happened.

This is so depressing. Especially since the day I shipped it, I got an offer via Craigslist from a local guy offering $100 more.

abbiesmommy · Oct 20th, 2009, 08:09 PM

Originally Posted by Miscka

Wait, ask him the serial number now? Before he sends it back?

I tried to call the manufacturer and see if they could look it up but they were closed for the day. I know I registered it so I am just hoping hoping they can, or I magically find my paperwork.

That is a excellent idea.So they do not send you a different one back.I would tell him you need to verify the serial number with them first.Have him tell you it,then tomorrow check with the company as they will have it on file.Let him know you are doing this and him please hold on shipping to verify--should only take a brief time in the a.m. so should not be a problem.Also this item is it still under a warranty you might talk to them tomorrow also about getting it repaired too?

abbiesmommy · Oct 20th, 2009, 08:18 PM

Originally Posted by Miscka

I called UPS...they said they could send someone to pick it up and see how it got damaged. I don't know if that is the way to go, since I have no way of knowing if that is what happened.

This is so depressing. Especially since the day I shipped it, I got an offer via Craigslist from a local guy offering $100 more.

Well if you know for a fact it all worked properly with no issues then something had to happen.It sounds like this guy knew what he was doing ,so I would assume the UPS guy dropped it.VERY common I just got a box yesterday looked like it was run over,they are not very careful with boxes IMO.I would do that,file with them and also talk with the company tomorrow too.Sorry about the craigslist thing..that is awful.It is ok, ebay really has a learning curve,saldy...

Miscka · Oct 20th, 2009, 08:41 PM

He has now messaged me TWICE to send him my address. I don't know what to do! I don't want him to mail it back if I should verify serial number/file with UPS first. I just want to make sure I am doing everything right, and I feel rushed.

abbiesmommy · Oct 20th, 2009, 09:13 PM

Explain this to him.Tell him you are NOT ignoring him.Tell him you have been in contact with UPS and you are trying to figure out what you need to do next.Tell him you will talk with them plus the company you bought this item from tomorrow a.m. and then email him back as soon as you hear what you need to do..What did UPS say they would pick it up from where??

Miscka · Oct 20th, 2009, 10:29 PM

I think he is angling for a partial refund. Is that common?

INSOMNIAC 1 · Oct 20th, 2009, 10:44 PM

Have you done as others suggested with asking him to verify the serial number prior to shipping since he purchased the same camera the same day he purchased one from you. It sound fishy especially if you verifed it was working before you sent it.

If you do not feel like going through the dramatics, then it might be best to save the headache and give him the partial refund and be done with him. JMHO.

abbiesmommy · Oct 20th, 2009, 10:47 PM

Originally Posted by Miscka

I think he is angling for a partial refund. Is that common?

What did he say??

francot1 · Oct 20th, 2009, 11:04 PM

I had an item that I shipped damaged by UPS. The claim process can take a couple of weeks, but I did receive reimbursement. I believe that if the item is over $50-75 then they will send someone out to take a look at the damage.
UPS told me to tell the buyer not to send the item back as this voids the insurance. If the buyer sends the item back to you how do they know that it was not damaged upon return? Especially your buyer who wants to send it Priority Mail and not UPS.

They sent someone out to my buyer's house, to look at the damaged item. After this was done, they boxed it up and shipped the item back to me. I received the check a couple of days later.

I would tell your buyer that the you tested the camera before shipping and it worked, therefore you believe that it was damaged during shipment. Tell him that you filed a claim with UPS and he cannot send back the camera to you until UPS views the item. If he sends it back, this voids the insurance, and you will not be able to issue a refund. He must hang on to the box and packaging material, as they will want to see this also. When they are done looking at the camera, it will be sent back to you, unless you request otherwise. He will not have to pay to ship back the item.

I was lucky as my buyer cooperated with myself and UPS, but I can see where some buyers might cause problems.

neatfreak · Oct 20th, 2009, 11:22 PM

Yes it's a common scam to say an item doesn't work and that you want a partial refund.

Oct 20th, 2009, 07:24 PM	#16
luvtami Member Joined: Nov 2008 Posts: 657	I'm guessing he meant "home address" and not "PayPal address" but who knows... Regarding the UPS insurance claim -- I wonder how that works for electronics if there is no physical damage to the item. Unless I missed reading something, the buyer's not saying the item is cracked or chipped, but rather there is an electrical/display malfunction. I don't know how you would prove that the shipment process caused that...
luvtami Member Joined: Nov 2008 Posts: 657

Oct 20th, 2009, 07:32 PM	#18
Gimmethebag Gimme Gimme Gimme Joined: Dec 2008 Location: STL-Nashville-Chicago Posts: 1,107	Make sure to verify the serial number!!!! Before you ship, have him verify the serial number!
	__________________ Add Bubbles To Taste Follow me.

Oct 20th, 2009, 07:43 PM	#21
Miscka OP Member Joined: Aug 2008 Posts: 61	I called UPS...they said they could send someone to pick it up and see how it got damaged. I don't know if that is the way to go, since I have no way of knowing if that is what happened. This is so depressing. Especially since the day I shipped it, I got an offer via Craigslist from a local guy offering $100 more.
Miscka OP Member Joined: Aug 2008 Posts: 61

Oct 20th, 2009, 08:41 PM	#24
Miscka OP Member Joined: Aug 2008 Posts: 61	He has now messaged me TWICE to send him my address. I don't know what to do! I don't want him to mail it back if I should verify serial number/file with UPS first. I just want to make sure I am doing everything right, and I feel rushed.
Miscka OP Member Joined: Aug 2008 Posts: 61

Oct 20th, 2009, 10:29 PM	#26
Miscka OP Member Joined: Aug 2008 Posts: 61	I think he is angling for a partial refund. Is that common?
Miscka OP Member Joined: Aug 2008 Posts: 61

Oct 20th, 2009, 09:13 PM	#25
abbiesmommy PURSE FANATIC Joined: Apr 2009 Location: Missouri Posts: 398	Explain this to him.Tell him you are NOT ignoring him.Tell him you have been in contact with UPS and you are trying to figure out what you need to do next.Tell him you will talk with them plus the company you bought this item from tomorrow a.m. and then email him back as soon as you hear what you need to do..What did UPS say they would pick it up from where??

Oct 20th, 2009, 10:44 PM	#27
INSOMNIAC 1 Riding life's waves. Joined: Dec 2007 Location: New Yorker Posts: 110	Have you done as others suggested with asking him to verify the serial number prior to shipping since he purchased the same camera the same day he purchased one from you. It sound fishy especially if you verifed it was working before you sent it. If you do not feel like going through the dramatics, then it might be best to save the headache and give him the partial refund and be done with him. JMHO.

Oct 20th, 2009, 11:04 PM	#29
francot1 Member Joined: Jan 2009 Posts: 85	I had an item that I shipped damaged by UPS. The claim process can take a couple of weeks, but I did receive reimbursement. I believe that if the item is over $50-75 then they will send someone out to take a look at the damage. UPS told me to tell the buyer not to send the item back as this voids the insurance. If the buyer sends the item back to you how do they know that it was not damaged upon return? Especially your buyer who wants to send it Priority Mail and not UPS. They sent someone out to my buyer's house, to look at the damaged item. After this was done, they boxed it up and shipped the item back to me. I received the check a couple of days later. I would tell your buyer that the you tested the camera before shipping and it worked, therefore you believe that it was damaged during shipment. Tell him that you filed a claim with UPS and he cannot send back the camera to you until UPS views the item. If he sends it back, this voids the insurance, and you will not be able to issue a refund. He must hang on to the box and packaging material, as they will want to see this also. When they are done looking at the camera, it will be sent back to you, unless you request otherwise. He will not have to pay to ship back the item. I was lucky as my buyer cooperated with myself and UPS, but I can see where some buyers might cause problems.
francot1 Member Joined: Jan 2009 Posts: 85

Oct 20th, 2009, 11:22 PM	#30
neatfreak Member Joined: Mar 2008 Posts: 986	Yes it's a common scam to say an item doesn't work and that you want a partial refund.
neatfreak Member Joined: Mar 2008 Posts: 986

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