Help! ebay bag sold as perfect isn't...

[underthesky]

This seller doesn't show picture of the bottom of the bag, and I think she/he tried to conviniently skipped the bottom picture due to scratch. That scratch is simply very noticeable. You seem unhappy with the bag and I understand you. Since this is on ebay and you paid pp (right?), just open a SNAD claim with pp.

[hotshot]

You should file a SNAD.. if the seller is not willing to work with you then

by all means file away.. unfortunately many sellers don't give accurate

descriptions or clear pics.. that is why it is good to ask for all angles.. if

they don't comply they usually means something is not right

[chloehandbags]

Originally Posted by shibumiflowers

Hi Ladies: Thank you for your posts and advice. I would like to clarify that I am in no way wanting to cause trouble for the seller who is new, I'm assuming. I really would hate to file a SNAD (thanks for telling me what that is) against the seller nor do I want to come off as trying to scam the seller. It just irks me for I also sell on ebay and always say exactly what flaws, marks, spots etc... an item has. I would never miss something like this, particularly on a Louis Vuitton darker matte vernis. But what's annoying me most is that when I first contacted the seller and explained (politely, not snarkily at all), I got back a not so nice answer suggesting that I scratched it myself. I wrote and told her that I could not have since the envelops that the bag was wrapped in are basically perfect - not a blemish on the envelop itself! Defies reason. I posted a pic on photobucket here. http://s1018.photobucket.com/albums/...hibumiflowers/ It's too big to post in this message.

Oh dear - that is a nasty scratch.

I can see it must be quite large, too, from the size of the stitches.

The seller said 'no flaw', so it should have had no significant flaws.

Of course, a bag may have the odd tiny mark, or flaw, even when new; but this looks serious and should have been mentioned in the description.

The bag is, therefore, SNAD (Significantly Not As Described), so you have every right to ask for a full, or partial (if you would still prefer to keep the bag, despite the scratch), refund.

The seller is required to give you a full refund, on return of the bag in the same condition it was received in.

However, the seller has the right to refuse your request for a partial refund, if she likes; but if she is actually aware of the scratch (which she could well be!), she may well decide that it makes more sense to just partially refund you.

If you do decide to ask for a partial refund, try to ascertain what a bag in this one's actual condition would normally sell for and the difference between that and what you paid is how much you should ask for.

If the seller won't agree to either a partial, or a full refund on return of the bag, then you should file a dispute with Paypal.

To do this, ensure that you state what the auction description stated and that there was no mention of a scratch and it was not shown in any of the photos.

Say that you have photos of the scratch - if you haven't already, take some pics of a larger area of the bag, too and of the whole bag, showing the scratch.

Then, go on to say what you would be prepared to receive in recompense (i.e. a full refund including original shipping fee) and how much you would require as a partial refund (if applicable) and how you came to that figure (i.e. the going rate for bags in this one's actual condition).

Also, remember to say that the bag was shipped in two Flat Rate envelopes, especially if it was folded (which I appreciate it may not have been, as it's fairly small) - as that gives a good idea of the type of seller you're dealing with, here, if you have to, later, escalate to a claim.

Finally, copy and paste all correspondence between yourself and the seller onto the dispute console and then sit back and wait to see what the seller has to say.

[shibumiflowers]

Dearest and loveliest chloehandbags, thank you for your advice and counsel. And many thanks to all of you who've left your advice, I very much appreciated it.

I am going to stop the whining now. :-) At this point, I don't think I'm going to go anywhere with the seller. I'm going to chalk this one up to a bad experience. I am not vindictive, just annoyed.

I wish all of you good luck in your dealings on ebay. I've been fortunate that this is a very minor bad experience and the only one. Fingers crossed.

Cheers.
S.

Originally Posted by chloehandbags

Oh dear - that is a nasty scratch. I can see it must be quite large, too, from the size of the stitches. The seller said 'no flaw', so it should have had no significant flaws. Of course, a bag may have the odd tiny mark, or flaw, even when new; but this looks serious and should have been mentioned in the description. The bag is, therefore, SNAD (Significantly Not As Described), so you have every right to ask for a full, or partial (if you would still prefer to keep the bag, despite the scratch), refund. The seller is required to give you a full refund, on return of the bag in the same condition it was received in. However, the seller has the right to refuse your request for a partial refund, if she likes; but if she is actually aware of the scratch (which she could well be!), she may well decide that it makes more sense to just partially refund you. If you do decide to ask for a partial refund, try to ascertain what a bag in this one's actual condition would normally sell for and the difference between that and what you paid is how much you should ask for. If the seller won't agree to either a partial, or a full refund on return of the bag, then you should file a dispute with Paypal. To do this, ensure that you state what the auction description stated and that there was no mention of a scratch and it was not shown in any of the photos. Say that you have photos of the scratch - if you haven't already, take some pics of a larger area of the bag, too and of the whole bag, showing the scratch. Then, go on to say what you would be prepared to receive in recompense (i.e. a full refund including original shipping fee) and how much you would require as a partial refund (if applicable) and how you came to that figure (i.e. the going rate for bags in this one's actual condition). Also, remember to say that the bag was shipped in two Flat Rate envelopes, especially if it was folded (which I appreciate it may not have been, as it's fairly small) - as that gives a good idea of the type of seller you're dealing with, here, if you have to, later, escalate to a claim. Finally, copy and paste all correspondence between yourself and the seller onto the dispute console and then sit back and wait to see what the seller has to say.

[chloehandbags]

Originally Posted by shibumiflowers

Dearest and loveliest chloehandbags, thank you for your advice and counsel. And many thanks to all of you who've left your advice, I very much appreciated it. I am going to stop the whining now. :-) At this point, I don't think I'm going to go anywhere with the seller. I'm going to chalk this one up to a bad experience. I am not vindictive, just annoyed. I wish all of you good luck in your dealings on ebay. I've been fortunate that this is a very minor bad experience and the only one. Fingers crossed. Cheers. S.

Shibumi, you must do what you see fit, of course, but depending on what you paid, you really ought to ask for either a partial, or a full refund.

Otherwise, the seller will think they've got away with it and may well do it again, to someone else (and perhaps worse, next time!).

The only exception would be if you feel you have paid a fair price for it, in its actual condition.

In which case, I'd advise you to contact the seller, again and tell her that you've asked other people and they've confirmed that it is quite a serious scratch and that you did not cause it, but that you still want to keep the bag and realise that you paid a fair price for it, in its actual condition, so will not be requiring a partial refund.

That way, she knows she's been 'clocked', even though you've been nice enough to let it go and may hesitate to do it again, in case the next buyer isn't so reasonable!

No problem, BTW!

[shibumiflowers]

Originally Posted by chloehandbags

Shibumi, you must do what you see fit, of course, but depending on what you paid, you really ought to ask for either a partial, or a full refund. Otherwise, the seller will think they've got away with it and may well do it again, to someone else (and perhaps worse, next time!). The only exception would be if you feel you have paid a fair price for it, in its actual condition. In which case, I'd advise you to contact the seller, again and tell her that you've asked other people and they've confirmed that it is quite a serious scratch and that you did not cause it, but that you still want to keep the bag and realise that you paid a fair price for it, in its actual condition, so will not be requiring a partial refund. That way, she knows she's been 'clocked', even though you've been nice enough to let it go and may hesitate to do it again, in case the next buyer isn't so reasonable! No problem, BTW!

Hi CHB:
I followed your advice and did a search on completed auction for the exact item (LV fowler mat vernis purple) to determine a fair price, and... get this... the search returned two such items. These two items are actually the same item, sold by the same seller, listed a week apart. For whatever reason the winner of the previous auction didn't go through with it. Nothing untoward about that. However, when I clicked on the second auction, listed a week later, and checked the bidder list... the winner of the previous auction was bidding on this one again.

Checking back at the first auction, bidding appears normal. Then at the end, this H***o person comes in and outbids the current high bidder to win. Again, the second auction, bidding appears normal and H***o makes another appearance at the end to bid. If s/he/it won the last auction, the same exact item, why bid again to pay a higher amount? Alarms go off, shill bidding! OMG, I'm pretty mad.

On top of the fact that this person was misleading with the auction, they were involved in shill bidding, then accused me of scratching the bag. I'm definitely going to report the shill to ebay and file with PP.

Ugh.

I would and should have sent this as a PM to you but wanted to put this out there for anyone else who might be caught in such a situation. CHB you are absolutely right, if each of us, in such a situation does nothing, it will continue and get even worse. As it is, ebay does not pull auctions reported as fakes. I've reported a fake item three time (determined fake by an expert here) and it's still there. ebay should be renamed scambay.

[bunnymasseuse]

Originally Posted by shibumiflowers

Hi CHB: I followed your advice and did a search on completed auction for the exact item (LV fowler mat vernis purple) to determine a fair price, and... get this... the search returned two such items. These two items are actually the same item, sold by the same seller, listed a week apart. For whatever reason the winner of the previous auction didn't go through with it. Nothing untoward about that. However, when I clicked on the second auction, listed a week later, and checked the bidder list... the winner of the previous auction was bidding on this one again. Checking back at the first auction, bidding appears normal. Then at the end, this H***o person comes in and outbids the current high bidder to win. Again, the second auction, bidding appears normal and H***o makes another appearance at the end to bid. If s/he/it won the last auction, the same exact item, why bid again to pay a higher amount? Alarms go off, shill bidding! OMG, I'm pretty mad. On top of the fact that this person was misleading with the auction, they were involved in shill bidding, then accused me of scratching the bag. I'm definitely going to report the shill to ebay and file with PP. Ugh. I would and should have sent this as a PM to you but wanted to put this out there for anyone else who might be caught in such a situation. CHB you are absolutely right, if each of us, in such a situation does nothing, it will continue and get even worse. As it is, ebay does not pull auctions reported as fakes. I've reported a fake item three time (determined fake by an expert here) and it's still there. ebay should be renamed scambay.

I do hope you'll bring those suspicions to the eye of eBAY...

[chloehandbags]

Originally Posted by shibumiflowers

Hi CHB: I followed your advice and did a search on completed auction for the exact item (LV fowler mat vernis purple) to determine a fair price, and... get this... the search returned two such items. These two items are actually the same item, sold by the same seller, listed a week apart. For whatever reason the winner of the previous auction didn't go through with it. Nothing untoward about that. However, when I clicked on the second auction, listed a week later, and checked the bidder list... the winner of the previous auction was bidding on this one again. Checking back at the first auction, bidding appears normal. Then at the end, this H***o person comes in and outbids the current high bidder to win. Again, the second auction, bidding appears normal and H***o makes another appearance at the end to bid. If s/he/it won the last auction, the same exact item, why bid again to pay a higher amount? Alarms go off, shill bidding! OMG, I'm pretty mad. On top of the fact that this person was misleading with the auction, they were involved in shill bidding, then accused me of scratching the bag. I'm definitely going to report the shill to ebay and file with PP. Ugh. I would and should have sent this as a PM to you but wanted to put this out there for anyone else who might be caught in such a situation. CHB you are absolutely right, if each of us, in such a situation does nothing, it will continue and get even worse. As it is, ebay does not pull auctions reported as fakes. I've reported a fake item three time (determined fake by an expert here) and it's still there. ebay should be renamed scambay.

Yes, you're right, it should!

I'm really glad you chose to file a dispute - especially as she's clearly been shill bidding, too, so you almost certainly not only overpaid for the bag in its actual condition; but, also, overpaid for the bag, even if it had been in as-described condition!

I'm sure that I have often overpaid for things, too, due to shill bidding - but to overpay and be sent a SNAD condition item and be accused of scratching it yourself?!

[karmenzsofia]

Originally Posted by shibumiflowers

Hi CHB: I followed your advice and did a search on completed auction for the exact item (LV fowler mat vernis purple) to determine a fair price, and... get this... the search returned two such items. These two items are actually the same item, sold by the same seller, listed a week apart. For whatever reason the winner of the previous auction didn't go through with it. Nothing untoward about that. However, when I clicked on the second auction, listed a week later, and checked the bidder list... the winner of the previous auction was bidding on this one again. Checking back at the first auction, bidding appears normal. Then at the end, this H***o person comes in and outbids the current high bidder to win. Again, the second auction, bidding appears normal and H***o makes another appearance at the end to bid. If s/he/it won the last auction, the same exact item, why bid again to pay a higher amount? Alarms go off, shill bidding! OMG, I'm pretty mad. On top of the fact that this person was misleading with the auction, they were involved in shill bidding, then accused me of scratching the bag. I'm definitely going to report the shill to ebay and file with PP. Ugh. I would and should have sent this as a PM to you but wanted to put this out there for anyone else who might be caught in such a situation. CHB you are absolutely right, if each of us, in such a situation does nothing, it will continue and get even worse. As it is, ebay does not pull auctions reported as fakes. I've reported a fake item three time (determined fake by an expert here) and it's still there. ebay should be renamed scambay.

Great job checking this out! I thought the ID codes assigned to bidders on fBay--like the H***O--changed from one acution to another. Did you look at the number of transactions to see if they're the same or maybe one number apart?

If you opened a dispute, I hope that PayFoe rules in your favor. I agree that it would be a good idea to pass on the bidding info to fBay, which probably will do nothing about it, but it doesn't hurt to try.

As to the posting vs. PMing, I disagree you "should have" sent it by PM because, as you say, there are many others who face such situations. And the whole point of this subforum is to discuss these problems openly (vs. behind the scenes by PM) so that all of us--members and readers--can learn from it and become more educated on these matters.

Good luck with the claim. I'll keep my fingers crossed for you!

[chloehandbags]

Originally Posted by karmenzsofia

As to the posting vs. PMing, I disagree you "should have" sent it by PM because, as you say, there are many others who face such situations. And the whole point of this subforum is to discuss these problems openly (vs. behind the scenes by PM) so that all of us--members and readers--can learn from it and become more educated on these matters.

ITA.

[Lene-mor]

Originally Posted by karmenzsofia

I thought the ID codes assigned to bidders on fBay--like the H***O--changed from one acution to another. Did you look at the number of transactions to see if they're the same or maybe one number apart?

The ID codes changes after a certain amount of time, and not from on auction to another.
Unsure if it's 30, 60 or 90 days berfore they change.


OP, good luck on filing SNAD, the seller shouldn't get a way with something like this.