Help! Do I give refund or not?

spaceyjacy · Dec 26th, 2007, 05:17 PM

Hi Ladies I need help. So this come after I have been complaining about the USPS for months. Okay, so I sold a pair of Loeffler Randall pumps to a winning bidder in Maryland on Dec. 3rd. I sent the package on December 4th priority with delivery confirmation. Last week the buyer contacted me to tell me that the package had never arrived. I checked the tracking #'s and the only info available was that the item had been processed in Springfield MA on 12/4. I asked the buyer to hang tight while I checked things out. I also sent a copy of herconfirmed paypal address to make sure it was still correct. My buyer told me that her zip was different by 1 number

but that she still always got her mail. Okay. . .WTF?

I have the USPS looking into it right now, but what should I do? She wants a refund right now. I don't know what to do since she gave me an incorrect address that was somehow confirmed. Do have any legs to stand on? Should I refund in full? Help!

TIA

for any help you can offer!

4theluvof-it · Dec 26th, 2007, 06:48 PM

I would try to get her to wait until you can get an answer from the P.O. it may still be in Springfield with the wrong zipcode, or on its way back to you.

Did you get insurance? If you did and you file a claim, refund her through paypal and have the insurance check sent to you.

Just keep in touch with her and let her know that you are doing all you can to track it down. Send her the DC# if you already haven't so she knows that you did ship it. Sometimes if you keep a good communication with people they are very understanding. If she is not, then I suggest you get on the phone with paypal and see what they suggest you do.

Good luck

shasha17a · Dec 26th, 2007, 07:04 PM

I don't think you are responsible for how long it takes to arrive. I ordered something Dec 2nd and finally got it on Dec 18th even though it was supposed to only take 2-5 business days. Its also due to the holiday season. The package was coming from NY and I also checked the tracking no and it was in florida for like a week I think. The seller was really nice and was keeping track as well. In the end it worked out, I hope her package will come soon as it seems it hasn't be delivered yet according to your post.

jenny70 · Dec 26th, 2007, 08:19 PM

I also would not refund her yet. I would wait to see what the post office comes up with. Did the buyer request and or pay for insurance? If not I don't feel that you are obligated to give her a refund.

pro_shopper · Dec 26th, 2007, 08:25 PM

i would wait!

4theluvof-it · Dec 26th, 2007, 09:20 PM

Quote:

Originally Posted by jenny70

I also would not refund her yet. I would wait to see what the post office comes up with. Did the buyer request and or pay for insurance? If not I don't feel that you are obligated to give her a refund.

Actually, it is the sellers responsibility to insure the item. The seller is responsible for getting the item to the buyer in the condition it was described. Sellers who say in there auction "not responsible for items once they have shipped" WILL be forced to refund by paypal if the buyer doesn't receive the item, or it is received with shipping damage. I don't give the option for insurance, it is included in my shipping cost.

spaceyjacy · Dec 26th, 2007, 09:56 PM

I listed this auction before I understood that no matter what the buyer requests, the liability for getting the item to the buyer falls on me. I gave the option of insurance, but the buyer did not pay for it. I gave the DC number to the buyer weeks ago. At first I was afraid that she had gotten the item and realized that I had no proof of delivery. . .you see where I am going with this. I try to not be that cynical but there was a moment there when my mind went there. I asked the buyer to give me 48hrs so that I have time to hear back from the PO.
I am wondering about holiday interference though. Another package that I sent a few days later JUST arrived at its destination this morning.

aaaaaaaaarrrrrrrrgggg. . .USPS

4theluvof-it · Dec 26th, 2007, 10:08 PM

I wouldn't panic yet, mail is really slow this time of year. I hope the P.O. is able to locate it for you.

cristalena56 · Dec 26th, 2007, 11:16 PM

even cards are slow getting there during the holidays. last year my brother ent me a card with a giftcard in the first couple days of december and i didnt get it til mid january... and that was a card....

LV Rawks · Dec 26th, 2007, 11:48 PM

I would wait on the refund until you find out what is going on from USPS. I am sure that it is just delayed due to the holidays, just wait and see.

Rain12 · Dec 27th, 2007, 10:51 AM

If I was you I would explain to the buyer what the problem is and tell her that you've been talking to USPA about it. Ask her to give you just another week or so to see what they can come up with.

SOLIDGOLD2 · Dec 27th, 2007, 11:19 AM

i would not refund her yet and if her zipcode was wrong but it was confirmed with paypal i would think your not responsible because they had the incorrect information. As for the usps for me it hasn't been slow at all

Dec 26th, 2007, 05:17 PM	#1
spaceyjacy fashion ruckus Location: Planet Spacejace	Help! Do I give refund or not? Hi Ladies I need help. So this come after I have been complaining about the USPS for months. Okay, so I sold a pair of Loeffler Randall pumps to a winning bidder in Maryland on Dec. 3rd. I sent the package on December 4th priority with delivery confirmation. Last week the buyer contacted me to tell me that the package had never arrived. I checked the tracking #'s and the only info available was that the item had been processed in Springfield MA on 12/4. I asked the buyer to hang tight while I checked things out. I also sent a copy of herconfirmed paypal address to make sure it was still correct. My buyer told me that her zip was different by 1 number but that she still always got her mail. Okay. . .WTF? I have the USPS looking into it right now, but what should I do? She wants a refund right now. I don't know what to do since she gave me an incorrect address that was somehow confirmed. Do have any legs to stand on? Should I refund in full? Help! TIA for any help you can offer!

Dec 26th, 2007, 06:48 PM	#2
4theluvof-it Member	Re: Help! Do I give refund or not? I would try to get her to wait until you can get an answer from the P.O. it may still be in Springfield with the wrong zipcode, or on its way back to you. Did you get insurance? If you did and you file a claim, refund her through paypal and have the insurance check sent to you. Just keep in touch with her and let her know that you are doing all you can to track it down. Send her the DC# if you already haven't so she knows that you did ship it. Sometimes if you keep a good communication with people they are very understanding. If she is not, then I suggest you get on the phone with paypal and see what they suggest you do. Good luck

Dec 26th, 2007, 07:04 PM	#3
shasha17a Now its a necklace.. Location: Hermosa Beach	Re: Help! Do I give refund or not? I don't think you are responsible for how long it takes to arrive. I ordered something Dec 2nd and finally got it on Dec 18th even though it was supposed to only take 2-5 business days. Its also due to the holiday season. The package was coming from NY and I also checked the tracking no and it was in florida for like a week I think. The seller was really nice and was keeping track as well. In the end it worked out, I hope her package will come soon as it seems it hasn't be delivered yet according to your post.

Dec 26th, 2007, 08:19 PM	#4
jenny70 Member	Re: Help! Do I give refund or not? I also would not refund her yet. I would wait to see what the post office comes up with. Did the buyer request and or pay for insurance? If not I don't feel that you are obligated to give her a refund.

Dec 26th, 2007, 08:25 PM	#5
pro_shopper Member	Re: Help! Do I give refund or not? i would wait! __________________ "

Dec 26th, 2007, 09:56 PM	#7
spaceyjacy fashion ruckus Location: Planet Spacejace	Re: Help! Do I give refund or not? I listed this auction before I understood that no matter what the buyer requests, the liability for getting the item to the buyer falls on me. I gave the option of insurance, but the buyer did not pay for it. I gave the DC number to the buyer weeks ago. At first I was afraid that she had gotten the item and realized that I had no proof of delivery. . .you see where I am going with this. I try to not be that cynical but there was a moment there when my mind went there. I asked the buyer to give me 48hrs so that I have time to hear back from the PO. I am wondering about holiday interference though. Another package that I sent a few days later JUST arrived at its destination this morning. aaaaaaaaarrrrrrrrgggg. . .USPS

Dec 26th, 2007, 10:08 PM	#8
4theluvof-it Member	Re: Help! Do I give refund or not? I wouldn't panic yet, mail is really slow this time of year. I hope the P.O. is able to locate it for you.

Dec 26th, 2007, 11:16 PM	#9
cristalena56 ~bethy-lame-o~ Location: phoenix,az	Re: Help! Do I give refund or not? even cards are slow getting there during the holidays. last year my brother ent me a card with a giftcard in the first couple days of december and i didnt get it til mid january... and that was a card.... __________________ "A kiss on the hand may be quite continental, My CB Site MySpace But diamonds are a girl's best friend......" Wishlist My Little Collection

Dec 26th, 2007, 11:48 PM	#10
LV Rawks Sofa King Aware Location: Midwest USA	Re: Help! Do I give refund or not? I would wait on the refund until you find out what is going on from USPS. I am sure that it is just delayed due to the holidays, just wait and see. __________________ *"We cannot change the cards we are dealt,* *just how we play the hand"* *~Randy Pausch*

Dec 27th, 2007, 10:51 AM	#11
Rain12 Member	Re: Help! Do I give refund or not? If I was you I would explain to the buyer what the problem is and tell her that you've been talking to USPA about it. Ask her to give you just another week or so to see what they can come up with. __________________

Dec 27th, 2007, 11:19 AM	#12
SOLIDGOLD2 Member	Re: Help! Do I give refund or not? i would not refund her yet and if her zipcode was wrong but it was confirmed with paypal i would think your not responsible because they had the incorrect information. As for the usps for me it hasn't been slow at all