help! buyer wants a refund w/ shipping

safin1 · Jul 9th, 2007, 01:13 PM

HI. I really don't know what to do. I sold a Balenciaga bag on eBay and this buyer claims that it is not authentic. She said something about zipper pull, zipper, serial number. I guess she doesn't know that every year they have different letters on the silver plate. I don't know what is wrong. I know that it is authentic because I have seen this bag in the store at NM. I also own a few Balenciaga bags. Also, I bought it from an ebay member with 100% feedback and a Power Seller. The seller is also a member here.

The buyer wants a Full Refund including Shipping. I usually don't ship to Asia, but I made an exception for her. Do you think that this is a scam and that she will never send the bag back. Actually, I don't want to accept a return because it is Authentic.

Please help me. Thanks.

Jen Loves LV · Jul 9th, 2007, 01:20 PM

I'd let her file significantly not as described with paypal, then she has to prove it's not real in order to win. If you do take a refund, wait until it arrives back to you to give it to her.

print*model · Jul 9th, 2007, 01:33 PM

I agree with Jen. Give it some time and let her figure out that she needs to file a SNAD dispute.

What ever you do, don't send her any $$ back until you have the bag in your hands. She may be trying to pull a bait and switch.

H&H · Jul 9th, 2007, 01:51 PM

Yes I agree it is up to the buyer to file a claim..... then she can send the bag back, when you identified the bag as your bag you can refund her the money.

I'm sorry this happened to you.

safin1 · Jul 9th, 2007, 02:10 PM

Quote:

Originally Posted by print*model

I agree with Jen. Give it some time and let her figure out that she needs to file a SNAD dispute.

What ever you do, don't send her any $$ back until you have the bag in your hands. She may be trying to pull a bait and switch.

Hi. Thank you for all of the replies. I guess I have to giver her some time. I even gave her this website so she can post pictures. I am sure members here will authenticate it for her. What is a SNAD dispute?

H&H · Jul 9th, 2007, 02:11 PM

Quote:

Originally Posted by safin1

Hi. Thank you for all of the replies. I guess I have to giver her some time. I even gave her this website so she can post pictures. I am sure members here will authenticate it for her. What is a SNAD dispute?

snad Significantly Not As Described..

Hopefully she will be eased when the bag is authenticated....

safin1 · Jul 9th, 2007, 02:18 PM

Quote:

Originally Posted by hkloosterman

snad Significantly Not As Described..

Hopefully she will be eased when the bag is authenticated....

Thanks! Now I know what that means. Yes, I hope that she will post pictures here to get the bag authenticated. That would help so much. Or I guess she could take the bag to an authorized dealer over there and have them authenticate it. However, I would need a letter or something from them. Not just a verbal, " Oh I went and I talked the the salesperson and they said it is not real."
So hopefully she will agree to go to the Purse Forum. I guess I will have to wait for her reply.

brtracy · Jul 9th, 2007, 02:20 PM

If you know for sure this is authentic... then you should not accept a return...
Good Luck!

Ali-bagpuss · Jul 9th, 2007, 02:42 PM

Quote:

Originally Posted by Jen Loves LV

I'd let her file significantly not as described with paypal, then she has to prove it's not real in order to win. If you do take a refund, wait until it arrives back to you to give it to her.

Also - make sure that if you do send the bag back to her that you send it so that delivery is confirmed!

evolkatie · Jul 9th, 2007, 03:30 PM

ummm problem is that your buyer is in Asia. You're not protected...

safin1 · Jul 9th, 2007, 04:36 PM

Quote:

Originally Posted by evolkatie

ummm problem is that your buyer is in Asia. You're not protected...

So paypal does not protect sellers if they ship the item to Asia? I did not know that. I shouldn't have shipped over there if I knew that. She is registered in the UK, but she told me that she goes home to Asia for the summer, so she asked me to ship it to Asia. I trusted her because she has 100% feedback.

Let's just hope that she agrees to go to the Purse Forum to get it authenticated. I hope that this is not a scam. I have heard of people not sending bags back to the seller and getting a refund. Also, someone just posted that I should watch out for a "bait and switch." I know that it is Authentic. Why does she say that the zippers and serial number are wrong? I posted clear pictures of the zipper in my listing. Why did she even bid if she thought that they were wrong? This just doesn't even make sense. Thanks for all of the replies. This really is helping.

Luna · Jul 9th, 2007, 06:25 PM

Eh... What if you give her a refund and she ships you back a fake bag or soemthing? At this point, it might just be worth taking a hit and getting a negative feedback.

Jen Loves LV · Jul 9th, 2007, 07:39 PM

Paypal doesn't protect the seller on item not received claims when you ship to unconfirmed addresses or anywhere other than UK, Canada and US, not sure about a SNAD claim though. You can always go over to the eBay forums and ask in the paypal section.

lulilu · Jul 9th, 2007, 09:00 PM

Tell her you have made a mark in it with ink only visible with black light somewhere and will know if it's not the one you sent, if you take it back.

safin1 · Jul 10th, 2007, 12:21 PM

Quote:

Originally Posted by Jen Loves LV

Paypal doesn't protect the seller on item not received claims when you ship to unconfirmed addresses or anywhere other than UK, Canada and US, not sure about a SNAD claim though. You can always go over to the eBay forums and ask in the paypal section.

Okay. Thanks I will check on it. Yes, it was to an unconfirmed address.

Jul 9th, 2007, 01:13 PM	#1
safin1 Member	help! buyer wants a refund w/ shipping HI. I really don't know what to do. I sold a Balenciaga bag on eBay and this buyer claims that it is not authentic. She said something about zipper pull, zipper, serial number. I guess she doesn't know that every year they have different letters on the silver plate. I don't know what is wrong. I know that it is authentic because I have seen this bag in the store at NM. I also own a few Balenciaga bags. Also, I bought it from an ebay member with 100% feedback and a Power Seller. The seller is also a member here. The buyer wants a Full Refund including Shipping. I usually don't ship to Asia, but I made an exception for her. Do you think that this is a scam and that she will never send the bag back. Actually, I don't want to accept a return because it is Authentic. Please help me. Thanks.

Jul 9th, 2007, 01:20 PM	#2
Jen Loves LV Member Location: Oregon	Re: help! buyer wants a refund w/ shipping I'd let her file significantly not as described with paypal, then she has to prove it's not real in order to win. If you do take a refund, wait until it arrives back to you to give it to her.

Jul 9th, 2007, 01:33 PM	#3
print*model Member	Re: help! buyer wants a refund w/ shipping I agree with Jen. Give it some time and let her figure out that she needs to file a SNAD dispute. What ever you do, don't send her any $$ back until you have the bag in your hands. She may be trying to pull a bait and switch.

Jul 9th, 2007, 01:51 PM	#4
H&H Dutch in the USA Location: USA and Amsterdam	Re: help! buyer wants a refund w/ shipping Yes I agree it is up to the buyer to file a claim..... then she can send the bag back, when you identified the bag as your bag you can refund her the money. I'm sorry this happened to you.

Jul 9th, 2007, 02:20 PM	#8
brtracy Member	Re: help! buyer wants a refund w/ shipping If you know for sure this is authentic... then you should not accept a return... Good Luck! __________________ I would to have: Balenciaga 05 Turquoise Work, 08 Sapphire Day Ultimate Wishlist Hermes 35cm Blue Jean Togo Birkin with PH Hermes 42cm Ebene Clemence JPG Birkin with PH

Jul 9th, 2007, 03:30 PM	#10
evolkatie Member Location: USA	Re: help! buyer wants a refund w/ shipping ummm problem is that your buyer is in Asia. You're not protected... __________________ My CL Collection Total Ban Dec 1 - May 31 Eeek!! I'm only allowed Patent Rolandos

Jul 9th, 2007, 06:25 PM	#12
Luna wheeeee	Re: help! buyer wants a refund w/ shipping Eh... What if you give her a refund and she ships you back a fake bag or soemthing? At this point, it might just be worth taking a hit and getting a negative feedback. __________________ Looking for: MJ Coco Tote in Shark or Charcoal Vintage Chanel Cerf in black or brown MJ zip clutch -- open to any color

Jul 9th, 2007, 07:39 PM	#13
Jen Loves LV Member Location: Oregon	Re: help! buyer wants a refund w/ shipping Paypal doesn't protect the seller on item not received claims when you ship to unconfirmed addresses or anywhere other than UK, Canada and US, not sure about a SNAD claim though. You can always go over to the eBay forums and ask in the paypal section.

Jul 9th, 2007, 09:00 PM	#14
lulilu Member	Re: help! buyer wants a refund w/ shipping Tell her you have made a mark in it with ink only visible with black light somewhere and will know if it's not the one you sent, if you take it back.