Google Checkout requiring personal info be faxed in?

Roo · Jul 27th, 2007, 11:51 AM

I recently opened a google checkout account and yesterday I received an email (below) asking me to fax in a bunch of stuff to verify my identity, address, etc. I forwarded the email to phishing@google.com but have not received a response yet.

Has anyone else with a google checkout account been asked to do this? I'm not doing this until I can verify that this email is legit.....

Hello XXXXX,

ID: XXXXX@XXXXXX
Account Creation Date: Jul 24, 2007
Merchant ID: XXXXXXXX

We are unable to verify the account information provided during the signup
process. Although you may still accept and charge new orders at this time,
you must provide some additional information before you can receive any
future payouts.

Please photocopy/scan the following documents within five business days:

1. The front and back of the credit or debit card you used to sign up.
For security purposes, please conceal the first 12 digits of your card
number, leaving only the last 4 digits visible.
2. The front of your driver's license. Please ensure it is a clear and
legible copy.
3. Proof of address for each address entered in your Google Checkout
merchant account. Acceptable forms of proof of address include the
following:

-driver's license with matching address
-bank statement
-credit card bill
-water, phone or other utility bill
-business license

4. The original supplier invoices/receipts for the following order(s)

Order # XXXXXXXXXXX

The invoices must contain order details and your supplier's phone number.

Write your merchant ID number at the top of these documents, and fax
within five business days to (650) 644-0159, Attn: 'Google Account
Verification.' While we recommend that you fax the documents, if you
prefer, you may also reply to this email with the appropriate attachments.

Failure to send any of the information listed in this email may result in
a delay in payouts. We'll contact you by email again once we've received
and verified your information. If you have any additional questions,
please feel free to respond to this message.

Sincerely,

Ben
The Google Checkout Team

Oh Donna! · Jul 27th, 2007, 12:49 PM

Oh no. I was going to open a google account but I really hesitate to send anyone personal info.

ask lizlikeshugs, she's the google checkout expert.

Roo · Jul 27th, 2007, 01:22 PM

thanks Donna.

IMO, if you are looking for a good Paypal alternative, this is not it. If they require this kind of info- and don't even have a phone number to call OR answer emails, best avoid them.

They are currently holding my money hostage right now and I am NOT HAPPY!!

funkfaker · Jul 27th, 2007, 01:22 PM

I found an article about what you were talking about at this site:http://www.seroundtable.com/archives/012791.html This girl says the e-mail is real.

Good luck.

86leo · Jul 27th, 2007, 03:47 PM

Well, I wont be signing up with Google Checkout, because there is NO REASON they need that kind of information and no way Im giving it out!

Oh Donna! · Jul 27th, 2007, 04:21 PM

Roo, can you call them? I would like to know why they dont require all that prior to setting up the account? Is it a large amount of money? Maybe thats why they decided they want more info from you. They want to make sure you arent laundering money.

Roo · Jul 27th, 2007, 04:37 PM

Quote:

Originally Posted by Oh Donna!

Roo, can you call them? I would like to know why they dont require all that prior to setting up the account? Is it a large amount of money? Maybe thats why they decided they want more info from you. They want to make sure you arent laundering money.

I received an email from the phishing people @ google that confirms the email I received from google checkout is legitimate.

I've heard that anything over $1000 will create scrutiny like this. What a pain

And no, there is no number to call for support.

I faxed in my info so we'll see what happens.

south-of-france · Jul 27th, 2007, 06:02 PM

I recently thought about ordering from diabro.net and they require google checkout for credit card payments. After reading this, I'm not sure if I want them to have that info... with that, they could do a lot.

beejerry · Jul 27th, 2007, 08:21 PM

Do they run through a credit check when opening an account? I have had no problems with them. Have you recently moved? It seems that they have problems verifying your billing address.

skigirl73 · Jul 27th, 2007, 08:32 PM

Quote:

Originally Posted by Roo

I recently opened a google checkout account and yesterday I received an email (below) asking me to fax in a bunch of stuff to verify my identity, address, etc. I forwarded the email to phishing@google.com but have not received a response yet.

Has anyone else with a google checkout account been asked to do this? I'm not doing this until I can verify that this email is legit.....

That's weird... Google didn't do that to me when I opened my account, but then again I haven't accepted any payments larger than about $75 yet. If it's legit, I guess you kinda have to give them the info if you want them to release your money... Good luck with everything! :)

Roo · Jul 27th, 2007, 10:59 PM

Buying things using google checkout isn't an issue. It's when you set up a selling account that they are requiring all this documentation. I read on the google checkout forums they are doing this to other people too. It is a fraud prevention method and I don't have a problem with that, what I have a problem with is that I got an EMAIL asking for this information without any way to verify if it was genuine.

Way back in the day, Paypal required this also.

skigirl73 · Jul 28th, 2007, 12:20 AM

Quote:

Originally Posted by Roo

Buying things using google checkout isn't an issue. It's when you set up a selling account that they are requiring all this documentation. I read on the google checkout forums they are doing this to other people too. It is a fraud prevention method and I don't have a problem with that, what I have a problem with is that I got an EMAIL asking for this information without any way to verify if it was genuine.

Way back in the day, Paypal required this also.

I did set up a seller's account and they never asked me to send any additional information. Maybe it's a new thing or something didn't match up when they did their check. No biggie, sounds like you have it under control. Kinda weird that they emailed you, like you said.

annanas · Jul 28th, 2007, 05:18 PM

i had to send them an image of my credit card and my ID (well they asked for a driver's licence but since i don't have one

that was a little difficult so i put an image of my national ID and it was ok) for buying something, but not for selling

but i haven't sold anything that expensive yet.

Florasun · Jul 29th, 2007, 12:11 AM

I would be concerned if there was no way to verify the e-mail was real. I just read an article that said you should never respond to e-mails like that without calling the business first. This is making Google look very amateurish, imo.

Jul 27th, 2007, 11:51 AM	#1
Roo Up to the Minute Mod Joined: Apr 2006 Location: In the driver's seat of the short bus Posts: 8,078	I recently opened a google checkout account and yesterday I received an email (below) asking me to fax in a bunch of stuff to verify my identity, address, etc. I forwarded the email to phishing@google.com but have not received a response yet. Has anyone else with a google checkout account been asked to do this? I'm not doing this until I can verify that this email is legit..... Hello XXXXX, ID: XXXXX@XXXXXX Account Creation Date: Jul 24, 2007 Merchant ID: XXXXXXXX We are unable to verify the account information provided during the signup process. Although you may still accept and charge new orders at this time, you must provide some additional information before you can receive any future payouts. Please photocopy/scan the following documents within five business days: 1. The front and back of the credit or debit card you used to sign up. For security purposes, please conceal the first 12 digits of your card number, leaving only the last 4 digits visible. 2. The front of your driver's license. Please ensure it is a clear and legible copy. 3. Proof of address for each address entered in your Google Checkout merchant account. Acceptable forms of proof of address include the following: -driver's license with matching address -bank statement -credit card bill -water, phone or other utility bill -business license 4. The original supplier invoices/receipts for the following order(s) Order # XXXXXXXXXXX The invoices must contain order details and your supplier's phone number. Write your merchant ID number at the top of these documents, and fax within five business days to (650) 644-0159, Attn: 'Google Account Verification.' While we recommend that you fax the documents, if you prefer, you may also reply to this email with the appropriate attachments. Failure to send any of the information listed in this email may result in a delay in payouts. We'll contact you by email again once we've received and verified your information. If you have any additional questions, please feel free to respond to this message. Sincerely, Ben The Google Checkout Team __________________ I love to be proven wrong because I learn something every time. -- Mr. Roo

Jul 27th, 2007, 01:22 PM	#3
Roo Up to the Minute Mod Joined: Apr 2006 Location: In the driver's seat of the short bus Posts: 8,078	thanks Donna. IMO, if you are looking for a good Paypal alternative, this is not it. If they require this kind of info- and don't even have a phone number to call OR answer emails, best avoid them. They are currently holding my money hostage right now and I am NOT HAPPY!! __________________ I love to be proven wrong because I learn something every time. -- Mr. Roo

Jul 27th, 2007, 06:02 PM	#8
south-of-france Work hard, play hard Joined: May 2006 Location: Central Europe Posts: 4,909	I recently thought about ordering from diabro.net and they require google checkout for credit card payments. After reading this, I'm not sure if I want them to have that info... with that, they could do a lot. __________________ http://forum.purseblog.com/your-bag-...-17002-35.html

Jul 27th, 2007, 08:21 PM	#9
beejerry A Blondie Gal! Joined: Jan 2007 Location: Silicon Valley Posts: 6,813	Do they run through a credit check when opening an account? I have had no problems with them. Have you recently moved? It seems that they have problems verifying your billing address. __________________ no expert, just personal opinion. ~ Always have room for a Blondie ~

Jul 27th, 2007, 10:59 PM	#11
Roo Up to the Minute Mod Joined: Apr 2006 Location: In the driver's seat of the short bus Posts: 8,078	Buying things using google checkout isn't an issue. It's when you set up a selling account that they are requiring all this documentation. I read on the google checkout forums they are doing this to other people too. It is a fraud prevention method and I don't have a problem with that, what I have a problem with is that I got an EMAIL asking for this information without any way to verify if it was genuine. Way back in the day, Paypal required this also. __________________ I love to be proven wrong because I learn something every time. -- Mr. Roo

Jul 27th, 2007, 12:49 PM	#2
Oh Donna! Member Joined: Sep 2006 Posts: 4,061	Oh no. I was going to open a google account but I really hesitate to send anyone personal info. ask lizlikeshugs, she's the google checkout expert.

Jul 27th, 2007, 01:22 PM	#4
funkfaker Member Joined: Mar 2007 Posts: 46	I found an article about what you were talking about at this site:http://www.seroundtable.com/archives/012791.html This girl says the e-mail is real. Good luck.

Jul 27th, 2007, 03:47 PM	#5
86leo Got Coach? Joined: Jan 2007 Location: Lower 48 Again! Life is great! Posts: 975	Well, I wont be signing up with Google Checkout, because there is NO REASON they need that kind of information and no way Im giving it out!

Jul 27th, 2007, 04:21 PM	#6
Oh Donna! Member Joined: Sep 2006 Posts: 4,061	Roo, can you call them? I would like to know why they dont require all that prior to setting up the account? Is it a large amount of money? Maybe thats why they decided they want more info from you. They want to make sure you arent laundering money.

Jul 28th, 2007, 05:18 PM	#13
annanas . Joined: Jul 2006 Posts: 3,201	i had to send them an image of my credit card and my ID (well they asked for a driver's licence but since i don't have one that was a little difficult so i put an image of my national ID and it was ok) for buying something, but not for selling but i haven't sold anything that expensive yet. __________________ all mine

Jul 29th, 2007, 12:11 AM	#14
Florasun Member Joined: May 2007 Posts: 3,228	I would be concerned if there was no way to verify the e-mail was real. I just read an article that said you should never respond to e-mails like that without calling the business first. This is making Google look very amateurish, imo.