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Awwgeez · Oct 25th, 2009, 11:10 AM

I recently sold an Item on ebay. I allow three days for payment and and today is the fourth day with not contact from buyer. I went to the resolution center and the option to File NPB stated I had to wait until after the FOURTH day to file that. Did ebay change their policy? I know it used to be seven days.

This is the response I get

Sorry! You cannot open this case before Oct 25, 2009. You can only open the case 4 days from the end of this listing. During this time, please communicate with the buyer to try to resolve the problem.

bag braggart · Oct 25th, 2009, 11:13 AM

Yes, ebay recently changed their NPB policy to 4 days. I think the buyer still has 7 days to respond but at least now sellers can file in 4! It's about time. Hopefully they'll implement some other changes as well ( like no neg feedback for buyers).

Awwgeez · Oct 25th, 2009, 11:15 AM

Great! I hated waiting the seven days to file, when my own personal policy is three. I still think waiting seven days for the buyer to respond is to much time.

denimbarks · Oct 25th, 2009, 11:53 AM

I thought I read that the buyer has three days to respond, but it seems to be four now:

If you can't work things out directly with the buyer, you can open an unpaid item case in the Resolution Center.
Timing is important
Be aware of the timing for resolving your case, because there are windows for when you can open and close the case and be credited for certain fees.

You can open an unpaid item case in the Resolution Center as early as 4 days after the sale and up until 32 days after the sale if you don't receive payment from the buyer.

The buyer has up to 4 days send payment after the case is opened. During this time the buyer can also contact you to request a payment extension or another arrangement. Of course you can agree to the buyer's request, but you're not obligated to make special arrangements.

You need to close the case within 36 days of the sale date.

On the 37th day after the item has ended, if you haven't closed the case, eBay automatically closes it and you do not receive a final value fee credit. Your trading partner won't automatically receive an unpaid item on their account.

Once the case is closed by you or eBay, you can't reopen it.

Opening a case
Timeline: 4 to 32 days after the sale

shinymagpie · Oct 25th, 2009, 11:54 AM

Originally Posted by Awwgeez

Great! I hated waiting the seven days to file, when my own personal policy is three. I still think waiting seven days for the buyer to respond is to much time.

If you have stated 3 days in your listing, then you are good to go with filing as soon as the day 4 system lets you.

deekai · Oct 25th, 2009, 12:01 PM

But, like with the 7 day policy, it will be 4 days to the minute and the second after the auction.

mee4 · Oct 25th, 2009, 12:45 PM

I tried to open a NPB dispute this morning as well and received the same message, which is news to me.

Once the dispute is open, can the buyer leave a neg fb? Can the seller leave a neg fg after the dispute?

Awwgeez · Oct 25th, 2009, 01:12 PM

I think if the buyer pays they can leave a negative. Thats what worries me about opening a claim. That the buyer will eventually pay, then neg me in retaliation. Im a worry wort, what can i say.

karmenzsofia · Oct 25th, 2009, 01:47 PM

Apparently, eBay did change it to four days, though in at least one of the help pages it still says seven. But, yeah, it's four.

Ms. P · Oct 25th, 2009, 07:50 PM

For fear of negative feedback, I don't think I would open a case until day 7. What is the benefit of doing it on day 4 if they still have a total of 7 days to pay?

bag braggart · Oct 27th, 2009, 01:13 PM

So I just closed a NPB claim 4 days after I opened it.

It looks like the new policy is: seller can file 4 days after non-payment and close the claim 4 days after filing.

Sooo much better than the old 7 days of waiting to be paid and then 7 days for buyer to respond.

karmenzsofia · Oct 27th, 2009, 01:51 PM

^ Thanks for the info!

Oct 25th, 2009, 11:10 AM	#1
Awwgeez OP Gone Vegan Joined: Mar 2008 Posts: 5,211	DId ebay Change NPB policy? I recently sold an Item on ebay. I allow three days for payment and and today is the fourth day with not contact from buyer. I went to the resolution center and the option to File NPB stated I had to wait until after the FOURTH day to file that. Did ebay change their policy? I know it used to be seven days. This is the response I get Sorry! You cannot open this case before Oct 25, 2009. You can only open the case 4 days from the end of this listing. During this time, please communicate with the buyer to try to resolve the problem.
Awwgeez OP Gone Vegan Joined: Mar 2008 Posts: 5,211

Oct 25th, 2009, 11:13 AM	#2
bag braggart Member Joined: Oct 2008 Posts: 77	Yes, ebay recently changed their NPB policy to 4 days. I think the buyer still has 7 days to respond but at least now sellers can file in 4! It's about time. Hopefully they'll implement some other changes as well ( like no neg feedback for buyers).
bag braggart Member Joined: Oct 2008 Posts: 77

Oct 25th, 2009, 11:15 AM	#3
Awwgeez OP Gone Vegan Joined: Mar 2008 Posts: 5,211	Great! I hated waiting the seven days to file, when my own personal policy is three. I still think waiting seven days for the buyer to respond is to much time.
Awwgeez OP Gone Vegan Joined: Mar 2008 Posts: 5,211

Oct 25th, 2009, 11:53 AM	#4
denimbarks Sit. Stay. Shop. Joined: May 2007 Posts: 313	I thought I read that the buyer has three days to respond, but it seems to be four now: If you can't work things out directly with the buyer, you can open an unpaid item case in the Resolution Center. Timing is important Be aware of the timing for resolving your case, because there are windows for when you can open and close the case and be credited for certain fees. You can open an unpaid item case in the Resolution Center as early as 4 days after the sale and up until 32 days after the sale if you don't receive payment from the buyer. The buyer has up to 4 days send payment after the case is opened. During this time the buyer can also contact you to request a payment extension or another arrangement. Of course you can agree to the buyer's request, but you're not obligated to make special arrangements. You need to close the case within 36 days of the sale date. On the 37th day after the item has ended, if you haven't closed the case, eBay automatically closes it and you do not receive a final value fee credit. Your trading partner won't automatically receive an unpaid item on their account. Once the case is closed by you or eBay, you can't reopen it. Opening a case Timeline: 4 to 32 days after the sale
denimbarks Sit. Stay. Shop. Joined: May 2007 Posts: 313	Last edited by denimbarks; Oct 25th, 2009 at 11:54 AM. Reason: formatting

Oct 25th, 2009, 12:01 PM	#6
deekai Member Joined: Jan 2008 Posts: 299	But, like with the 7 day policy, it will be 4 days to the minute and the second after the auction.
deekai Member Joined: Jan 2008 Posts: 299

Oct 25th, 2009, 12:45 PM	#7
mee4 Member Joined: Apr 2006 Location: Bay Area Posts: 802	I tried to open a NPB dispute this morning as well and received the same message, which is news to me. Once the dispute is open, can the buyer leave a neg fb? Can the seller leave a neg fg after the dispute?

Oct 25th, 2009, 01:12 PM	#8
Awwgeez OP Gone Vegan Joined: Mar 2008 Posts: 5,211	I think if the buyer pays they can leave a negative. Thats what worries me about opening a claim. That the buyer will eventually pay, then neg me in retaliation. Im a worry wort, what can i say.
Awwgeez OP Gone Vegan Joined: Mar 2008 Posts: 5,211

Oct 25th, 2009, 01:47 PM	#9
karmenzsofia Life is Plan Z Joined: Jun 2008 Location: Tarot Card Posts: 14,891	Apparently, eBay did change it to four days, though in at least one of the help pages it still says seven. But, yeah, it's four.
	__________________ Satisfied but wishing 4 a WTM Mini and an AP ~~* Is it true? Is it helpful? Is it necessary? Is it kind? Or, more importantly, is it funny?

Oct 25th, 2009, 07:50 PM	#10
Ms. P Member Joined: Jul 2006 Location: Long Island Posts: 578	For fear of negative feedback, I don't think I would open a case until day 7. What is the benefit of doing it on day 4 if they still have a total of 7 days to pay?

Oct 27th, 2009, 01:13 PM	#11
bag braggart Member Joined: Oct 2008 Posts: 77	So I just closed a NPB claim 4 days after I opened it. It looks like the new policy is: seller can file 4 days after non-payment and close the claim 4 days after filing. Sooo much better than the old 7 days of waiting to be paid and then 7 days for buyer to respond.
bag braggart Member Joined: Oct 2008 Posts: 77

Oct 27th, 2009, 01:51 PM	#12
karmenzsofia Life is Plan Z Joined: Jun 2008 Location: Tarot Card Posts: 14,891	^ Thanks for the info!
	__________________ Satisfied but wishing 4 a WTM Mini and an AP ~~* Is it true? Is it helpful? Is it necessary? Is it kind? Or, more importantly, is it funny?

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